Service Manager
Madison, WI · On-site
Deliver exceptional customer service * Address client concerns professionally and efficiently ... Ability to manage multiple priorities under pressure * Valid driver's license and reliable ...
Service Manager
Madison, WI · On-site
Deliver exceptional customer service * Address client concerns professionally and efficiently ... Ability to manage multiple priorities under pressure * Valid driver's license and reliable ...
Service Manager
Oregon, WI · On-site
Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...
Service Manager
Oregon, WI · On-site
Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...
Lead Customer Service Rep
Madison, WI · On-site
Under the supervision of the Customer Service Manager, the?Customer Service - Escalations team member's primary responsibilities include:? * Handling escalated member concerns while also providing ...
Lead Customer Service Rep
Madison, WI · On-site
Under the supervision of the Customer Service Manager, the?Customer Service - Escalations team member's primary responsibilities include:? * Handling escalated member concerns while also providing ...
Service Manager
Madison, WI · On-site
Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused. * Professionalism. Reporting Relations: * Accountable and Reports to: District ...
Quick apply
Service Manager
Madison, WI · On-site
Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused. * Professionalism. Reporting Relations: * Accountable and Reports to: District ...
Service Manager
Madison, WI · On-site
$19.57 - $29.36/hr
Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...
Service Manager
Madison, WI · On-site
$19.57 - $29.36/hr
Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...
Service Manager
Madison, WI · On-site
Requisition Number: 231645 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...
Service Manager
Madison, WI · On-site
Requisition Number: 231645 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...
Service Manager
Madison, WI · On-site
Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...
Service Manager
Madison, WI · On-site
Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...
Service Manager
Madison, WI · On-site
$80K - $90K/yr
Service Manager Department: Service Employment Type: Full Time Location: Madison Compensation: $80 ... Provide high quality service work, which meets customer expectations, encourages repeat business ...
Service Manager
Madison, WI · On-site
$80K - $90K/yr
Service Manager Department: Service Employment Type: Full Time Location: Madison Compensation: $80 ... Provide high quality service work, which meets customer expectations, encourages repeat business ...
Service Manager
Fitchburg, WI · On-site
Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...
Service Manager
Fitchburg, WI · On-site
Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...
Service Manager
Fitchburg, WI · On-site
Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused. * Professionalism. Reporting Relations: * Accountable and Reports to: District ...
Quick apply
Service Manager
Fitchburg, WI · On-site
Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused. * Professionalism. Reporting Relations: * Accountable and Reports to: District ...
Service Manager
Madison, WI · On-site
Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...
Service Manager
Madison, WI · On-site
Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...
Service Manager
Middleton, WI · On-site
$20.60 - $30.90/hr
Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...
Service Manager
Middleton, WI · On-site
$20.60 - $30.90/hr
Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...
Service Manager
Fitchburg, WI · On-site
Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...
Service Manager
Fitchburg, WI · On-site
Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...
Service Manager
Madison, WI · On-site
Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...
Service Manager
Madison, WI · On-site
Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...
Service Manager
Madison, WI · On-site
Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...
Service Manager
Madison, WI · On-site
Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...
Service Manager
Madison, WI · On-site
Deliver exceptional customer service * Address client concerns professionally and efficiently ... Ability to manage multiple priorities under pressure * Valid driver's license and reliable ...
Quick apply
Service Manager
Madison, WI · On-site
Deliver exceptional customer service * Address client concerns professionally and efficiently ... Ability to manage multiple priorities under pressure * Valid driver's license and reliable ...
Service Manager
Fitchburg, WI · On-site
Service Manager. Department: Grocery. FLSA : Non-Exempt. General Function : Provides prompt ... Customer focused. * Professionalism. Reporting Relations: Accountable and Reports to: District ...
Quick apply
Service Manager
Fitchburg, WI · On-site
Service Manager. Department: Grocery. FLSA : Non-Exempt. General Function : Provides prompt ... Customer focused. * Professionalism. Reporting Relations: Accountable and Reports to: District ...
Automotive Service Manager
Janesville, WI · On-site
$55K - $85K/yr
Vision insurance At Midas we are dedicated to providing quality services to customer vehicles in ... We are looking for automotive service managers to manage and direct all service department ...
Automotive Service Manager
Janesville, WI · On-site
$55K - $85K/yr
Vision insurance At Midas we are dedicated to providing quality services to customer vehicles in ... We are looking for automotive service managers to manage and direct all service department ...
Service Manager
Madison, WI · On-site
$19.57 - $29.36/hr
Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...
Service Manager
Madison, WI · On-site
$19.57 - $29.36/hr
Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...
Service Manager
Oregon, WI · On-site
Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...
Service Manager
Oregon, WI · On-site
Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...
Customer Service Manager information
See Madison, WI salary details
$24.7K - $31.7K
5% of jobs
$31.7K - $38.7K
14% of jobs
$41.4K is the 25th percentile. Wages below this are outliers.
$38.7K - $45.7K
16% of jobs
The median wage is $52.1K / yr.
$45.7K - $52.7K
17% of jobs
$52.7K - $59.7K
12% of jobs
$59.7K - $66.7K
9% of jobs
$68.3K is the 75th percentile. Wages above this are outliers.
$66.7K - $73.8K
11% of jobs
$73.8K - $80.8K
6% of jobs
$80.8K - $87.8K
5% of jobs
$87.8K - $94.8K
2% of jobs
$94.8K - $101.8K
3% of jobs
$24.7K
$58.4K
$101.8K
How much do customer service manager jobs pay per year?
As of Aug 10, 2026, the average yearly pay for customer service manager in Madison, WI is $58,449.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,300.00 and $70,500.00 per year, depending on experience, location, and employer.
What is the difference between Customer Service Manager vs Customer Support Supervisor?
| Aspect | Customer Service Manager | Customer Support Supervisor |
|---|---|---|
| Responsibilities | Oversees customer service teams, develops policies, manages escalations | Supervises support agents, handles daily customer issues, ensures team performance |
| Required Credentials | Typically requires a bachelor's degree, experience in customer service | Often requires experience in support roles, some roles prefer certifications |
| Work Environment | Office-based, managerial setting, strategic planning | Support centers, call centers, team supervision |
| Industry Usage | Common in retail, tech, finance, and service industries | Common in tech, telecom, and service sectors |
The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.
What are some common challenges faced by customer service managers and how can they be addressed?
Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.
What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?
To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.
What are the duties of a customer service manager?
A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
What does a customer service manager do?
As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.
More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Madison, WI? The most popular types of Customer Service jobs in Madison, WI are:
What are popular job titles related to Customer Service Manager jobs in Madison, WI? For Customer Service Manager jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Madison, WI look for? The top searched job categories for Customer Service Manager jobs in Madison, WI are:
- Work From Home
- No Experience High School Diploma
- Customer Experience Manager
- Director Customer Service
- Evening Disney Store Customer Service
- Overnight Pottery Barn Customer Service
- Online Customer Service Rep
- Temporary Nike Customer Service
- Full Time Customer Service Representative Teleperformance
- Voice Of Customer
What cities near Madison, WI are hiring for Customer Service Manager jobs? Cities near Madison, WI with the most Customer Service Manager job openings:
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 15 days ago
Job description
Join
4 Senses House Cleaning as Our Field Success Manager
Lead People. Elevate Standards. Build a Winning Team.
4 Senses House Cleaning is one of Madison's fastest-growing residential cleaning companies, known for delivering premium service, exceptional client experiences, and a positive team culture. We are looking for a highly organized, people-focused Field Success Manager to lead our cleaning teams in the field and help us scale to the next level.
This is not just a "supervisor" role. We're looking for a leader who takes ownership, solves problems fast, develops people, and ensures every client experience reflects our brand standards.
If you thrive in leadership, enjoy coaching teams, and want to grow with a company that values excellence, this could be the opportunity for you.
Position Overview
As the Field Success Manager, you will oversee daily field operations, support cleaning technicians, perform quality inspections, manage team accountability, and ensure clients consistently receive a 5-star experience. You'll serve as the bridge between ownership, office operations, and field staff.
Responsibilities
Team Leadership
Quality Control
Operations Management
Client Experience
What We're Looking For
Required Qualifications
Preferred Qualifications
Compensation & Benefits
Why Join 4 Senses?
At 4 Senses, we believe great people build great companies. We invest in our team, promote from within, and create opportunities for leaders to grow with us long-term.
We are building the most trusted residential cleaning brand in Madison - and we want leaders who are excited to help build it.
To Apply
Send your resume and a short introduction explaining why you'd be a great fit for the Field Success Manager role.
4 Senses House Cleaning as Our Field Success Manager
Lead People. Elevate Standards. Build a Winning Team.
4 Senses House Cleaning is one of Madison's fastest-growing residential cleaning companies, known for delivering premium service, exceptional client experiences, and a positive team culture. We are looking for a highly organized, people-focused Field Success Manager to lead our cleaning teams in the field and help us scale to the next level.
This is not just a "supervisor" role. We're looking for a leader who takes ownership, solves problems fast, develops people, and ensures every client experience reflects our brand standards.
If you thrive in leadership, enjoy coaching teams, and want to grow with a company that values excellence, this could be the opportunity for you.
Position Overview
As the Field Success Manager, you will oversee daily field operations, support cleaning technicians, perform quality inspections, manage team accountability, and ensure clients consistently receive a 5-star experience. You'll serve as the bridge between ownership, office operations, and field staff.
Responsibilities
Team Leadership
- Lead, motivate, and support cleaning technicians in the field
- Conduct team check-ins, coaching, and performance feedback
- Train new employees on systems, standards, and company expectations
- Promote accountability, professionalism, and positivity
Quality Control
- Perform inspections to ensure cleaning quality meets company standards
- Resolve issues quickly and professionally
- Maintain consistency across all client homes
Operations Management
- Monitor schedules and ensure teams stay on time
- Handle field-related problem-solving throughout the day
- Communicate with office staff regarding team performance and client updates
- Ensure supplies are maintained properly
Client Experience
- Deliver exceptional customer service
- Address client concerns professionally and efficiently
- Build long-term client trust and retention
What We're Looking For
Required Qualifications
- Leadership or management experience
- Strong communication and organizational skills
- Ability to manage multiple priorities under pressure
- Valid driver's license and reliable transportation
- Professional appearance and positive attitude
- Ability to lead by example
- Ability to analyze data and create review processes
- Must have excellent communication skills with a strong desire to help others
- Must be analytical and creative to develop plans to recruit, motivate, and encourage employees while striving to improve processes and product quality
- Bilingual: English and Spanish
- Eye for details
Preferred Qualifications
- Experience in residential cleaning, hospitality, home services, or field operations
- Bilingual (English/Spanish)
- Experience training or coaching teams
Compensation & Benefits
- Competitive hourly pay or salary based on experience
- Performance bonuses
- Paid training
- Growth opportunities within a rapidly expanding company
- Supportive and team-oriented culture
- Monday-Friday
- Direct deposit every Friday
- Dental and Vision insurance
- Health Insurance
- 401 (k) with company match
- Paid Birthday Off (PTO)
- Paid holidays
- Annual company parties & fun contests
- Referral bonuses
- Monthly Performance bonuses
Why Join 4 Senses?
At 4 Senses, we believe great people build great companies. We invest in our team, promote from within, and create opportunities for leaders to grow with us long-term.
We are building the most trusted residential cleaning brand in Madison - and we want leaders who are excited to help build it.
To Apply
Send your resume and a short introduction explaining why you'd be a great fit for the Field Success Manager role.