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Customer Service Manager Jobs in Racine, WI (NOW HIRING)

Palmen Auto Group

Service Manager

Racine, WI · On-site

OurService Managerleads our Service Department to ensureprompt and effective service to customers ... Manage and Hire Service Department employees - technicians and service advisors Prioritize required ...

Palmen Kia

Service Manager

Racine, WI · On-site

OurService Managerleads our Service Department to ensureprompt and effective service to customers ... Manage and Hire Service Department employees - technicians and service advisors Prioritize required ...

Palmen CDJR of Racine

Service Manager

Racine, WI · On-site

OurService Managerleads our Service Department to ensureprompt and effective service to customers ... Manage and Hire Service Department employees - technicians and service advisors Prioritize required ...

Margaux

Service Manager

Brookfield, WI · On-site

$44K - $50K/yr

We are seeking an experienced and dedicated Service Manager to lead our front-of-house team at a ... Must possess good communication skills for dealing with diverse staff and customers. Physical ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Racine, WI

Customer Service Manager information

See Racine, WI salary details

$23K

$54.4K

$94.7K

How much do customer service manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for customer service manager in Racine, WI is $54,384.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,400.00 and $65,600.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Racine, WI?

The most popular types of Customer Service jobs in Racine, WI are:

What job categories do people searching Customer Service Manager jobs in Racine, WI look for?

The top searched job categories for Customer Service Manager jobs in Racine, WI are:

What cities near Racine, WI are hiring for Customer Service Manager jobs?

Cities near Racine, WI with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Racine, WI as of September 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $54,384 per year, or $26.1 per hour.

Service Manager

Racine, WI • On-site

Palmen Auto Group
See more jobs at Palmen Auto Groupexternal

Other

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

OurService Managerleads our Service Department to ensureprompt and effective service to customers and positions our Service Department to be the best in the business. In this role, you'llbe responsible for driving the performance of the service department by building, developing and ultimately retaining a great team. Developing plans to motivate, promotingimportant trainings, and coaching performance of service advisors, technicians and porters you'll be able to find success with customer satisfaction (CSI/NPS) and ultimately grow revenue in line with targeted business and financial objectives.

We've recently updated our offered benefits and wages to stay competitive with the rising hiring demands. We're looking for the BEST to grow our family here at Palmen and our wages and benefits reflect that.

  • Paid Time Off and flexible scheduling to ensure a healthy work/life balance

  • Creative and competitive pay plan options

  • Health, dental, and vision insurance

  • 401K program with company match

  • Discounts on vehicle purchases and parts

Responsibilities (not limited to):

  • Ensure that customers receive prompt, courteous, and effective service reflective through the department CSI

  • Provide a high level of support to the new and used vehicle sales operations by ensuring their service needs are met in a timely and efficient manner

  • Ensure the correct handling of all aspects of the service transaction by thoroughly hiring, training and monitoring employees

  • Serving as a liaison between service advisors, technicians and customers

  • Manage and Hire Service Department employees - technicians and service advisors Prioritize required services

Qualifications

  • Must have at least 3 years of proven success as a Service Manager at a dealership or service repair shop experience

  • Intermediate computer proficiency is required; CDK/ADP experience a plus

  • Top level management skills with an impeccable work ethic, and positive attitude

  • Strong communication and collaboration skills, always professional, a team player, passionate, driven

  • Valid driver’s license with an acceptable driving record Must be willing to submit to a drug screen and background check

  • All applicants must be authorized to work in the U.S.

Here at Palmen Auto Stores we live and work in the community. We're your neighbor, your friend and ultimately your support. It is our promise to treat you like family, whether you are servicing your vehicle or purchasing a new one, we're excited you're here. Palmen Motors has been family owned and operated by the Palmen family for over 90 years and the majority of our staff have been with us for decades as well. Don't be surprised if you find that the employee you're working with has been here for 5, 10, 20 or even 30 years! Here at Palmen Auto Stores, we take pride in the fact that we've assembled one of the best teams in the business and we're looking to grow that team!

We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race, color, religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any other characteristicprotected by federal, state or local laws.

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