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2Nd Shift Customer Service Jobs in Racine, WI (NOW HIRING)

V. Marchese Inc.

Be Seen First

2nd/3rd Shift Customer Service Representative

Milwaukee, WI · On-site

$15.75 - $21.50/hr

Marchese, we count on the customer service department to always interact professionally with our valued customers. We're looking for a highly skilled customer service representative to join our team ...

PPC Flex

Operator (Second Shift)

Oak Creek, WI · On-site

$20 - $24/hr

... to customer specifications. This Full-Time Position is responsible for operating packaging ... Identify and proactively communicate equipment malfunctions, spare part /service needs.

Midway Staffing

2nd Shift Welder

Kenosha, WI

$18 - $24/hr

1st/2nd Shift TIG Welder Location: Kenosha WI Schedule : * Shifts Available: * 1st Shift: Monday to ... Specializing in innovative staffing solutions, we are committed to delivering exceptional service ...

Ludlow Manufacturing Inc

Welder 2nd shift

Waukegan, IL · On-site

$17 - $28/hr

... 2nd shift 3:30PM - 2:00AM Summary To join materials together utilizing the proper welding technique ... Weld components together to satisfy Customer Specifications. * Validate weld integrity with non ...

Kwik Trip

Customer - Food Service - Second Shift

Franklin, WI · On-site

$14.75 - $20.25/hr

Customer - Food Service Coworker Kwik Trip is seeking energetic, outgoing, and positive people to ... challenges and shift priorities quickly · Desire to help customers · Maintain a clean and ...

Ludlow Manufacturing

Welder 2nd shift

Waukegan, IL · On-site

$19 - $30/hr

2nd shift 3:30PM - 2:00AM 📍 Ludlow Manufacturing • Ludlow uses E-Verify to confirm employment ... Weld components to meet customer specifications and verify weld integrity using non-destructive ...

Ludlow Manufacturing

Welder 2nd shift

Waukegan, IL · On-site

2nd shift 3:30PM - 2:00AM Ludlow Manufacturing ✅ Ludlow uses E-Verify to confirm employment ... Weld components to meet customer specifications and verify weld integrity using non-destructive ...

Ludlow Manufacturing

Welder 2nd shift

Waukegan, IL · On-site

$19 - $30/hr

2nd shift 3:30PM - 2:00AM ? Ludlow Manufacturing ✅ Ludlow uses E-Verify to confirm employment ... Weld components to meet customer specifications and verify weld integrity using non-destructive ...

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All Jobs2Nd Shift Customer Service Jobs2Nd Shift Customer Service Jobs in Racine, WI

2Nd Shift Customer Service information

See Racine, WI salary details

$9

$17

$25

How much do 2nd shift customer service jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for 2nd shift customer service in Racine, WI is $17.63, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.62 per hour, depending on experience, location, and employer.

What is a 2nd shift customer service job?

2nd Shift Customer Service jobs are positions where employees assist customers during the 'second shift,' typically in the late afternoon and evening hours, such as 3 p.m. to 11 p.m. or similar. These roles involve answering customer inquiries, resolving complaints, and providing product or service information via phone, email, or chat. Working the 2nd shift is common in businesses that offer extended or 24/7 support, such as call centers, retail, and tech support companies. This schedule can be beneficial for those who prefer working later in the day or need flexibility for daytime commitments.

What are the key skills and qualifications needed to thrive as a 2nd shift customer service representative?

To thrive as a 2nd Shift Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency are commonly required. Patience, adaptability to late hours, and a positive attitude help you excel in assisting customers and managing challenging situations. These skills ensure effective customer support, satisfaction, and smooth operations during non-standard business hours.

What are some common challenges faced by 2nd shift customer service representatives, and how can they be managed?

2nd Shift Customer Service representatives often work during evenings or late afternoons, which can mean handling a higher volume of urgent or escalated inquiries as daytime staff leave. This shift sometimes involves working with limited on-site support, requiring strong problem-solving skills and independence. To manage these challenges, it's important to communicate effectively with team members across different shifts, stay organized, and utilize available resources and documentation. Building a strong rapport with your team and developing a clear understanding of escalation procedures can also help ensure smooth operations.

What is the difference between 2Nd Shift Customer Service vs Customer Support Specialist?

Aspect2Nd Shift Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require basic computer skillsHigh school diploma; additional certifications are a plus
Work EnvironmentCall centers, retail, or office settings during evening hoursOffice or remote settings, often during standard business hours or flexible shifts
Industry UsageCommon in retail, telecommunications, and service industriesUsed across tech, retail, and service sectors
Search & Comparison IntentOften compared for shift timing and responsibilitiesCompared for role scope and customer interaction

While both roles involve assisting customers, 2Nd Shift Customer Service typically focuses on evening shift support in retail or service industries, whereas Customer Support Specialist may work during regular hours and handle more technical or detailed inquiries. The main difference lies in shift timing and specific job scope, but both require strong communication skills and customer focus.

What are the most commonly searched types of Customer Service jobs in Racine, WI?

The most popular types of Customer Service jobs in Racine, WI are:

What cities near Racine, WI are hiring for 2Nd Shift Customer Service jobs?

Cities near Racine, WI with the most 2Nd Shift Customer Service job openings:

2Nd Shift Customer Service jobs near you
Infographic showing various 2Nd Shift Customer Service job openings in Racine, WI as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 2% Contract, and 3% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,661 per year, or $17.6 per hour.

CUSTOMER CARE DISPATCH SPECIALIST | SECOND SHIFT

Winthrop Harbor, IL • On-site

All Fleet Services
See more jobs at All Fleet Servicesexternal

$16.25 - $21.50/hr

Other

Posted 25 days ago

Job description

Second Shift Customer Care Dispatch Specialist

All Fleet Inc. is hiring a Second Shift Customer Care Dispatch Specialist for our operations center in Winthrop Harbor, Illinois. Our commercial fleet customers operate around the clock. When one of their drivers experiences a breakdown, they need someone who will answer, take control, and keep them informed. That person could be you.

Previous dispatch or trucking experience is not required. We are looking for someone with exceptional customer service instincts, strong communication skills, and the ability to stay organized in a fast-moving environment.

What You Will Own
  • Answer incoming breakdown calls
  • Gather complete and accurate information
  • Dispatch mobile repair technicians
  • Communicate estimated arrival times and job updates
  • Follow up on active service calls
  • Help technicians with paperwork and customer requirements
  • Recognize delays and take action
  • Verify completion notes, photos, and forms
  • Prepare accurate handoffs for overnight dispatch
You May Be A Great Fit If
  • You have worked in hospitality, restaurants, retail, healthcare, or customer service
  • You remain friendly and professional under pressure
  • You take pride in helping people
  • You are comfortable handling several priorities at once
  • You communicate problems instead of hiding them
  • You follow through until the issue is resolved
  • You want to be trusted with real responsibility

This role requires someone who can move quickly while protecting the customer experience. Customers should never have to chase us for an update. Technicians should never be sent without the information they need. Problems should never be ignored because the shift is almost over.

Schedule: Second Shift | 4:00 PM to 12:30 AM

Location: On-site in Winthrop Harbor, IL

How to Apply

Submit your resume and answer: "How do you handle a frustrated customer when you do not yet have the answer they want?" We can teach you dispatch. We cannot teach someone to care.

Apply