ZipRecruiter

Log In

1

2Nd Shift Customer Service Jobs in Racine, WI (NOW HIRING)

Northern Gear, LLC

Be Seen First

Production Supervisor CNC- 2nd Shift

Muskego, WI · On-site

$26 - $35/hr

Production Supervisor CNC- 2nd Shift Job Location : W160 S6609 Commerce Drive, Muskego, Wisconsin ... their customers outstanding service with quality products, cutting edge-technology, and on-time ...

Urgent

next page

Showing results 1-20

All Jobs2Nd Shift Customer Service Jobs2Nd Shift Customer Service Jobs in Racine, WI

2Nd Shift Customer Service information

See Racine, WI salary details

$9

$17

$25

How much do 2nd shift customer service jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for 2nd shift customer service in Racine, WI is $17.63, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.62 per hour, depending on experience, location, and employer.

What is the difference between 2Nd Shift Customer Service vs Customer Support Specialist?

Aspect2Nd Shift Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require basic computer skillsHigh school diploma; additional certifications are a plus
Work EnvironmentCall centers, retail, or office settings during evening hoursOffice or remote settings, often during standard business hours or flexible shifts
Industry UsageCommon in retail, telecommunications, and service industriesUsed across tech, retail, and service sectors
Search & Comparison IntentOften compared for shift timing and responsibilitiesCompared for role scope and customer interaction

While both roles involve assisting customers, 2Nd Shift Customer Service typically focuses on evening shift support in retail or service industries, whereas Customer Support Specialist may work during regular hours and handle more technical or detailed inquiries. The main difference lies in shift timing and specific job scope, but both require strong communication skills and customer focus.

What is a second shift position?

A second shift position, such as a 2nd Shift Customer Service role, typically refers to a work schedule that starts in the late afternoon or evening and ends at night, often from around 3 or 4 PM to 11 PM or midnight. Employees working this shift may need to adapt to different customer hours and may receive shift differentials or additional pay for evening hours. It often requires strong communication skills and the ability to work independently in a team environment.

What are some common challenges faced by 2nd Shift Customer Service representatives, and how can they be managed?

2nd Shift Customer Service representatives often work during evenings or late afternoons, which can mean handling a higher volume of urgent or escalated inquiries as daytime staff leave. This shift sometimes involves working with limited on-site support, requiring strong problem-solving skills and independence. To manage these challenges, it's important to communicate effectively with team members across different shifts, stay organized, and utilize available resources and documentation. Building a strong rapport with your team and developing a clear understanding of escalation procedures can also help ensure smooth operations.

What are 2nd Shift Customer Service jobs?

2nd Shift Customer Service jobs are positions where employees assist customers during the 'second shift,' typically in the late afternoon and evening hours, such as 3 p.m. to 11 p.m. or similar. These roles involve answering customer inquiries, resolving complaints, and providing product or service information via phone, email, or chat. Working the 2nd shift is common in businesses that offer extended or 24/7 support, such as call centers, retail, and tech support companies. This schedule can be beneficial for those who prefer working later in the day or need flexibility for daytime commitments.

What are the key skills and qualifications needed to thrive as a 2nd Shift Customer Service Representative, and why are they important?

To thrive as a 2nd Shift Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency are commonly required. Patience, adaptability to late hours, and a positive attitude help you excel in assisting customers and managing challenging situations. These skills ensure effective customer support, satisfaction, and smooth operations during non-standard business hours.

Is a CSA job stressful?

A 2nd shift customer service associate (CSA) job can be stressful due to handling customer inquiries, resolving issues, and meeting performance targets within a set schedule. The level of stress varies depending on workload, company policies, and individual skills in communication and problem-solving.

How to make 2000 a week working from home?

A 2nd shift customer service role typically pays hourly, and earning $2,000 weekly would require working approximately 40 hours at a standard rate, or more with overtime or bonuses. Increasing income may involve taking on additional shifts, improving skills to qualify for higher-paying positions, or working for companies that offer performance incentives or commission-based pay. Flexibility and experience in remote customer service tools can also help maximize earnings.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as customer success managers, technical support managers, or roles in industries like finance and technology. These positions typically require advanced skills, certifications, and experience, and can offer salaries significantly higher than entry-level customer service jobs.
What are the most commonly searched types of Customer Service jobs in Racine, WI? The most popular types of Customer Service jobs in Racine, WI are:
What job categories do people searching 2Nd Shift Customer Service jobs in Racine, WI look for? The top searched job categories for 2Nd Shift Customer Service jobs in Racine, WI are:
What cities near Racine, WI are hiring for 2Nd Shift Customer Service jobs? Cities near Racine, WI with the most 2Nd Shift Customer Service job openings:
2Nd Shift Customer Service jobs near you

Customer & Service Operations Specialist - 2nd Shift

All Fleet Services

Zion, IL

Other

Posted 24 days ago

Job description

2nd Shift - Customer & Service Operations Specialist
Schedule: 2nd Shift (4:00 PM - 12:30 AM)
Compensation: Competitive Pay
About All Fleet Inc.
All Fleet Inc. is a powerhouse in the mobile truck and trailer repair industry, delivering top-tier emergency roadside assistance and fleet maintenance solutions across 20 states with 45+ locations. We operate on a core principle: "Yes" - meaning we find a way to get the job done, no matter what. Our customers rely on us to keep their fleets moving, and we need elite problem-solvers to make that happen. We don't believe in waiting around-we take action, keep fleets moving, and get the job done right.
About the Role
As a 2nd Shift Customer & Service Operations Specialist, you'll be the backbone of evening operations, handling urgent calls, technician dispatching, and real-time problem-solving. This shift is ideal for individuals who thrive in fast-paced environments and can juggle multiple tasks efficiently.
In this role, you will:
Own inbound service requests, ensuring every call is handled efficiently.
Dispatch & coordinate mobile diesel technicians to maximize speed, coverage, and customer satisfaction.
Think ahead, strategizing the best routes and resource allocation to prevent delays.
Manage high-value accounts, keeping key customers informed and satisfied.
Solve problems in real-time, quickly addressing emergencies and adjusting schedules as needed.
Communicate like a pro, handling calls, texts, and digital systems to keep everyone in sync.
Track and optimize performance, maintaining records, logs, and reports.
What Makes You a Fit?
You thrive in high-stakes environments - handling multiple service requests at once doesn't phase you.
Your communication skills are top-notch - clear, professional, and always focused on solutions.
You understand the trucking & repair industry (or you're a fast learner).
You're a master problem-solver - if a challenge arises, you tackle it head-on.
⌛ You know how to prioritize urgency - every second counts, and you act accordingly.
You're tech-savvy - you can navigate dispatch software, multi-line phones, and digital logs with ease.
You're a team player - working alongside technicians, customers, and vendors with a "whatever it takes" attitude.
What We Offer
Competitive Pay - Your hard work should pay off.
Career Growth & Advancement - We promote from within, and there's always room to grow.
A Fast-Paced, Exciting Work Environment - No two days are ever the same.
A Team That Has Your Back - Work alongside professionals who hustle just as hard as you.
Are you ready to be the backbone of a high-performing fleet service operation? Apply now and take your career to the next level.

Apply