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2Nd Shift Customer Service Jobs in Racine, WI (NOW HIRING)

PPC Flex

Operator (Second Shift)

Oak Creek, WI · On-site

$20 - $24/hr

... to customer specifications. This Full-Time Position is responsible for operating packaging ... Identify and proactively communicate equipment malfunctions, spare part /service needs.

Halpin Staffing Services

Be Seen First

Machine Operator 2nd Shift

Burlington, WI · On-site

$19 - $22/hr

Experienced Machine Operator 2nd Shift | Competitive Pay | Great Opportunity Join a Growing ... Services helps companies find great people and job seekers find great jobs.

Midway Staffing

2nd Shift Welder

Kenosha, WI · On-site

$18 - $24/hr

1st/2nd Shift TIG Welder Location: Kenosha WI Schedule : * Shifts Available: * 1st Shift: Monday to ... Specializing in innovative staffing solutions, we are committed to delivering exceptional service ...

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All Jobs2Nd Shift Customer Service Jobs2Nd Shift Customer Service Jobs in Racine, WI

2Nd Shift Customer Service information

See Racine, WI salary details

$9

$17

$25

How much do 2nd shift customer service jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for 2nd shift customer service in Racine, WI is $17.63, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.62 per hour, depending on experience, location, and employer.

What is the difference between 2Nd Shift Customer Service vs Customer Support Specialist?

Aspect2Nd Shift Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require basic computer skillsHigh school diploma; additional certifications are a plus
Work EnvironmentCall centers, retail, or office settings during evening hoursOffice or remote settings, often during standard business hours or flexible shifts
Industry UsageCommon in retail, telecommunications, and service industriesUsed across tech, retail, and service sectors
Search & Comparison IntentOften compared for shift timing and responsibilitiesCompared for role scope and customer interaction

While both roles involve assisting customers, 2Nd Shift Customer Service typically focuses on evening shift support in retail or service industries, whereas Customer Support Specialist may work during regular hours and handle more technical or detailed inquiries. The main difference lies in shift timing and specific job scope, but both require strong communication skills and customer focus.

What are some common challenges faced by 2nd shift customer service representatives, and how can they be managed?

2nd Shift Customer Service representatives often work during evenings or late afternoons, which can mean handling a higher volume of urgent or escalated inquiries as daytime staff leave. This shift sometimes involves working with limited on-site support, requiring strong problem-solving skills and independence. To manage these challenges, it's important to communicate effectively with team members across different shifts, stay organized, and utilize available resources and documentation. Building a strong rapport with your team and developing a clear understanding of escalation procedures can also help ensure smooth operations.

What is a 2nd shift customer service job?

2nd Shift Customer Service jobs are positions where employees assist customers during the 'second shift,' typically in the late afternoon and evening hours, such as 3 p.m. to 11 p.m. or similar. These roles involve answering customer inquiries, resolving complaints, and providing product or service information via phone, email, or chat. Working the 2nd shift is common in businesses that offer extended or 24/7 support, such as call centers, retail, and tech support companies. This schedule can be beneficial for those who prefer working later in the day or need flexibility for daytime commitments.

What are the key skills and qualifications needed to thrive as a 2nd shift customer service representative?

To thrive as a 2nd Shift Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency are commonly required. Patience, adaptability to late hours, and a positive attitude help you excel in assisting customers and managing challenging situations. These skills ensure effective customer support, satisfaction, and smooth operations during non-standard business hours.
What are the most commonly searched types of Customer Service jobs in Racine, WI? The most popular types of Customer Service jobs in Racine, WI are:
What cities near Racine, WI are hiring for 2Nd Shift Customer Service jobs? Cities near Racine, WI with the most 2Nd Shift Customer Service job openings:
2Nd Shift Customer Service jobs near you
Infographic showing various 2Nd Shift Customer Service job openings in Racine, WI as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,661 per year, or $17.6 per hour.

Customer & Service Operations Specialist - 2nd Shift

All Fleet Services

Zion, IL • On-site

Other

Posted 3 days ago

New

Job description

2nd Shift – Customer & Service Operations Specialist

Schedule: 2nd Shift (4:00 PM – 12:30 AM) Compensation: Competitive Pay

About All Fleet Inc.

All Fleet Inc. is a powerhouse in the mobile truck and trailer repair industry, delivering top-tier emergency roadside assistance and fleet maintenance solutions across 20 states with 45+ locations. We operate on a core principle: "Yes" – meaning we find a way to get the job done, no matter what. Our customers rely on us to keep their fleets moving, and we need elite problem-solvers to make that happen. We don't believe in waiting around—we take action, keep fleets moving, and get the job done right.

About the Role

As a 2nd Shift Customer & Service Operations Specialist, you'll be the backbone of evening operations, handling urgent calls, technician dispatching, and real-time problem-solving. This shift is ideal for individuals who thrive in fast-paced environments and can juggle multiple tasks efficiently.

In this role, you will:

  • Own inbound service requests, ensuring every call is handled efficiently.
  • Dispatch & coordinate mobile diesel technicians to maximize speed, coverage, and customer satisfaction.
  • Think ahead, strategizing the best routes and resource allocation to prevent delays.
  • Manage high-value accounts, keeping key customers informed and satisfied.
  • Solve problems in real-time, quickly addressing emergencies and adjusting schedules as needed.
  • Communicate like a pro, handling calls, texts, and digital systems to keep everyone in sync.
  • Track and optimize performance, maintaining records, logs, and reports.
What Makes You a Fit?

You thrive in high-stakes environments – handling multiple service requests at once doesn't phase you. Your communication skills are top-notch – clear, professional, and always focused on solutions. You understand the trucking & repair industry (or you're a fast learner). You're a master problem-solver – if a challenge arises, you tackle it head-on. You know how to prioritize urgency – every second counts, and you act accordingly. You're tech-savvy – you can navigate dispatch software, multi-line phones, and digital logs with ease. You're a team player – working alongside technicians, customers, and vendors with a "whatever it takes" attitude.

What We Offer

Competitive Pay – Your hard work should pay off. Career Growth & Advancement – We promote from within, and there's always room to grow. A Fast-Paced, Exciting Work Environment – No two days are ever the same. A Team That Has Your Back – Work alongside professionals who hustle just as hard as you.

Are you ready to be the backbone of a high-performing fleet service operation? Apply now and take your career to the next level.

Apply