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2Nd Shift Customer Service Jobs in Racine, WI (NOW HIRING)

Ludlow Manufacturing Inc

Welder 2nd shift

Waukegan, IL · On-site

$17 - $28/hr

... 2nd shift 3:30PM - 2:00AM Summary To join materials together utilizing the proper welding technique ... Weld components together to satisfy Customer Specifications. * Validate weld integrity with non ...

Ludlow Manufacturing

Welder 2nd shift

Waukegan, IL · On-site

$19 - $30/hr

2nd shift 3:30PM - 2:00AM 📍 Ludlow Manufacturing • Ludlow uses E-Verify to confirm employment ... Weld components to meet customer specifications and verify weld integrity using non-destructive ...

Ludlow Manufacturing

Welder 2nd shift

Waukegan, IL · On-site

2nd shift 3:30PM - 2:00AM 📍 Ludlow Manufacturing ✅ Ludlow uses E-Verify to confirm employment ... Weld components to meet customer specifications and verify weld integrity using non-destructive ...

Machine Shop in Union Grove, WI

Be Seen First

CNC Machinist - 2nd Shift

Union Grove, WI · On-site

$20 - $35/hr

CNC Machinist - 2nd Shift We are a family-owned CNC machine shop in Union Grove, WI, hiring an ... and reliable customer service. As a smaller, established company, we offer a hands-on work ...

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Showing results 21-40

All Jobs2Nd Shift Customer Service Jobs2Nd Shift Customer Service Jobs in Racine, WI

2Nd Shift Customer Service information

See Racine, WI salary details

$9

$17

$25

How much do 2nd shift customer service jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for 2nd shift customer service in Racine, WI is $17.63, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.62 per hour, depending on experience, location, and employer.

What is the difference between 2Nd Shift Customer Service vs Customer Support Specialist?

Aspect2Nd Shift Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require basic computer skillsHigh school diploma; additional certifications are a plus
Work EnvironmentCall centers, retail, or office settings during evening hoursOffice or remote settings, often during standard business hours or flexible shifts
Industry UsageCommon in retail, telecommunications, and service industriesUsed across tech, retail, and service sectors
Search & Comparison IntentOften compared for shift timing and responsibilitiesCompared for role scope and customer interaction

While both roles involve assisting customers, 2Nd Shift Customer Service typically focuses on evening shift support in retail or service industries, whereas Customer Support Specialist may work during regular hours and handle more technical or detailed inquiries. The main difference lies in shift timing and specific job scope, but both require strong communication skills and customer focus.

What are some common challenges faced by 2nd shift customer service representatives, and how can they be managed?

2nd Shift Customer Service representatives often work during evenings or late afternoons, which can mean handling a higher volume of urgent or escalated inquiries as daytime staff leave. This shift sometimes involves working with limited on-site support, requiring strong problem-solving skills and independence. To manage these challenges, it's important to communicate effectively with team members across different shifts, stay organized, and utilize available resources and documentation. Building a strong rapport with your team and developing a clear understanding of escalation procedures can also help ensure smooth operations.

What is a 2nd shift customer service job?

2nd Shift Customer Service jobs are positions where employees assist customers during the 'second shift,' typically in the late afternoon and evening hours, such as 3 p.m. to 11 p.m. or similar. These roles involve answering customer inquiries, resolving complaints, and providing product or service information via phone, email, or chat. Working the 2nd shift is common in businesses that offer extended or 24/7 support, such as call centers, retail, and tech support companies. This schedule can be beneficial for those who prefer working later in the day or need flexibility for daytime commitments.

What are the key skills and qualifications needed to thrive as a 2nd shift customer service representative?

To thrive as a 2nd Shift Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency are commonly required. Patience, adaptability to late hours, and a positive attitude help you excel in assisting customers and managing challenging situations. These skills ensure effective customer support, satisfaction, and smooth operations during non-standard business hours.
What are the most commonly searched types of Customer Service jobs in Racine, WI? The most popular types of Customer Service jobs in Racine, WI are:
What cities near Racine, WI are hiring for 2Nd Shift Customer Service jobs? Cities near Racine, WI with the most 2Nd Shift Customer Service job openings:
2Nd Shift Customer Service jobs near you
Infographic showing various 2Nd Shift Customer Service job openings in Racine, WI as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,661 per year, or $17.6 per hour.

Packaging & Crating Supervisor - 2nd Shift

Ace Worldwide Group of Companies

Cudahy, WI • On-site

$14.75 - $18.50/hr

Other

Re-posted 14 days ago

Job description

Description

The Packaging and Crating 2nd Shift Manager is responsible for driving the execution and completion of all assigned work orders during 2nd shift operations. This role focuses on ensuring customer orders are fulfilled efficiently, prioritizing next-day delivery requirements, and maintaining workflow continuity between shifts.


Primary Responsibilities

Operational Execution & Customer Satisfaction

Drive high-volume customer orders to completion during 2nd shift operations

Prioritize and execute next-day delivery orders

Allocate team resources to complete daily packaging and crating requirements

Execute work orders efficiently and delegate tasks for timely completion

Support packaging, crating, loading/unloading, inspection, assembly, and packing activities

Respond to urgent requests and ensure timely completion

Maintain productivity and operational efficiency

Support shipping deadlines and next-day delivery readiness


Workflow Management & Shift Coordination

Manage workflow and labor allocation during 2nd shift

Coordinate with 1st shift leadership for continuity

Focus on completion of work initiated during 1st shift

Identify bottlenecks and implement real-time solutions

Communicate priorities clearly with team members


Employee Leadership & Development

Lead, direct, and motivate team members

Provide coaching and feedback

Communicate errors and implement corrective actions

Escalate recurring issues with recommendations

Promote accountability and a positive culture


Safety

Promote and enforce safety culture

Identify and mitigate hazards

Report incidents, near misses, and injuries


Quality & Compliance

Ensure work meets quality standards

Maintain adherence to operational procedures

Support audits and compliance

Report customer concerns and support resolution


Requirements

Education: 2-year degree in Supply Chain Management or related field preferred, or equivalent experience.


Experience: Minimum 3-5 years of leadership experience in warehouse, production, or operations environment.


Knowledge, Skills, and Abilities

Strong focus on execution and meeting deadlines

Customer-focused with a strong sense of urgency

Ability to lead, delegate, and motivate team members

Strong decision-making and problem-solving skills

Excellent organizational and communication skills

Ability to stand, sit, bend, pivot, and lilft up to 50lbs. unassisted

Proficiency in performance metrics

Flexibility for evenings and weekends


Apply