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2Nd Shift Customer Service Jobs in Racine, WI (NOW HIRING)

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Production Worker 2nd shift

Franklin, WI · On-site

$20/hr

On-site Staffing Services is seeking a Production Worker on the 2nd shift to join a great company in the Franklin area. This company specializes in hard chrome plating, sulfamate nickel plating ...

CEO Inc

Production Supervisor 2nd Shift

Antioch, IL · On-site

$70K - $75K/yr

Production Supervisor - 2nd Shift Compensation: $75,000 - $75,000 base salary Preferred ... service search firm that centers on people and is committed to finding the right fit for our ...

Aerotek

Cnc Machinist- 2nd Shift

Racine, WI

$20 - $26/hr

CNC Machinist - 2nd Shift This role is a CNC machinist position on 2nd shift, focused on operating ... About Aerotek Aerotek ® Inc. provides staffing and services solutions in manufacturing, logistics ...

The QTI Group

Picker/Packer - 2nd Shift

Brookfield, WI · On-site

$18/hr

If this sounds like a good fit for you, apply today! 2nd shift, 1:00PM - 9:30PM Monday - Friday Pay ... Pull customer orders and prepare them for shipment Verify product details using a handheld scanner ...

Aerotek

Machine Operator - 2nd Shift

Milwaukee, WI

$21 - $23/hr

🚨 Immediate Openings - Machine Operators | 1st & 2nd Shift 🚨 📍 West Milwaukee, WI 💵 $20 ... About Aerotek Aerotek ® Inc. provides staffing and services solutions in manufacturing, logistics ...

Kane is Able

Quality Control, 2nd Shift

Kenosha, WI · On-site

$20.50/hr

Perform picking duties in an efficient manner that meets customer service standards. * Follow ... Monday-Friday, 2nd Shift Compensation: $20.50/hour + $1.00 Shift Premium * High School Diploma or ...

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All Jobs2Nd Shift Customer Service Jobs2Nd Shift Customer Service Jobs in Racine, WI

2Nd Shift Customer Service information

See Racine, WI salary details

$9

$17

$25

How much do 2nd shift customer service jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for 2nd shift customer service in Racine, WI is $17.63, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.62 per hour, depending on experience, location, and employer.

What is the difference between 2Nd Shift Customer Service vs Customer Support Specialist?

Aspect2Nd Shift Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require basic computer skillsHigh school diploma; additional certifications are a plus
Work EnvironmentCall centers, retail, or office settings during evening hoursOffice or remote settings, often during standard business hours or flexible shifts
Industry UsageCommon in retail, telecommunications, and service industriesUsed across tech, retail, and service sectors
Search & Comparison IntentOften compared for shift timing and responsibilitiesCompared for role scope and customer interaction

While both roles involve assisting customers, 2Nd Shift Customer Service typically focuses on evening shift support in retail or service industries, whereas Customer Support Specialist may work during regular hours and handle more technical or detailed inquiries. The main difference lies in shift timing and specific job scope, but both require strong communication skills and customer focus.

What are some common challenges faced by 2nd shift customer service representatives, and how can they be managed?

2nd Shift Customer Service representatives often work during evenings or late afternoons, which can mean handling a higher volume of urgent or escalated inquiries as daytime staff leave. This shift sometimes involves working with limited on-site support, requiring strong problem-solving skills and independence. To manage these challenges, it's important to communicate effectively with team members across different shifts, stay organized, and utilize available resources and documentation. Building a strong rapport with your team and developing a clear understanding of escalation procedures can also help ensure smooth operations.

What is a 2nd shift customer service job?

2nd Shift Customer Service jobs are positions where employees assist customers during the 'second shift,' typically in the late afternoon and evening hours, such as 3 p.m. to 11 p.m. or similar. These roles involve answering customer inquiries, resolving complaints, and providing product or service information via phone, email, or chat. Working the 2nd shift is common in businesses that offer extended or 24/7 support, such as call centers, retail, and tech support companies. This schedule can be beneficial for those who prefer working later in the day or need flexibility for daytime commitments.

What are the key skills and qualifications needed to thrive as a 2nd shift customer service representative?

To thrive as a 2nd Shift Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency are commonly required. Patience, adaptability to late hours, and a positive attitude help you excel in assisting customers and managing challenging situations. These skills ensure effective customer support, satisfaction, and smooth operations during non-standard business hours.
What are the most commonly searched types of Customer Service jobs in Racine, WI? The most popular types of Customer Service jobs in Racine, WI are:
What cities near Racine, WI are hiring for 2Nd Shift Customer Service jobs? Cities near Racine, WI with the most 2Nd Shift Customer Service job openings:
2Nd Shift Customer Service jobs near you
Infographic showing various 2Nd Shift Customer Service job openings in Racine, WI as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,661 per year, or $17.6 per hour.

Quality Control Technician 1st and 2nd Shift

Northern Gear

Muskego, WI • On-site

$18 - $24/hr

Full-time

Retirement

Re-posted 16 days ago

Job description

THIS JOB IS LOCATED AT: W160 S6609 Commerce Drive, Muskego, Wisconsin 53150
Northern Gear & Machining is seeking an experienced Quality Control Technician for 1st and 2nd Shifts to collaborate with a team dedicated to the success of our customers. The scope of this position is to assure consistent quality of production by validating processes, providing documentation, and assisting production employees with proper procedures. Experience with Metals Machining & Manufacturing preferred. $2 per hour shift premium for 2nd shift hours.
Responsibilities:
  • Conduct floor audits with production employees to ensure quality compliance and accurate data recording.
  • Inspect products using gauges, coordinates measuring machine, scales, oscilloscope, and vision prior to shipment.
  • Gage Calibration.
  • Inspect incoming raw material.
  • Conduct Internal Audits to determine conformance to ISO9001:2015 standards.
  • Conduct final/dock audits of product shipping to customers.
  • Assist with the implementation of SOP's (Standard Operating Procedures) and JWI's (Job Work Instructions).
  • Ensure timeliness on 1st piece inspections.

Qualifications:
  • 1+ years of experience in Quality Control function in a machined metals manufacturing environment.
  • Ability to perform multiple tasks in a fast-paced environment to assure quality and delivery requirements are met.
  • Strong interpersonal and communication skills.
  • Strong team player.
  • Commitment to the organization.
  • Willingness and desire to be on the shop floor working with production machinists in a support role
  • Demonstrates attention to detail and thoroughness.
  • CMM experience a plus! Programming (CMM, Keyence, SurfCom) experience a plus! Will Train.
  • Proficient computer skills: Microsoft Office Suite, Database Software, and Order Processing Systems.

1st Shift
Hours 7:00 am - 3:30 pm Monday - Friday
2nd Shift
Hours 3:30 pm - midnight Monday - Friday
+$2 per hour 2nd shift premium
Our Facility is Air Conditioned! Full benefits, holiday pay, 401k!
APPLY TODAY!!
** Pay based on experience**
Northern Gear and Machining is a full-service machining company based in Southeastern Wisconsin that produces precision machined parts, geared components, and related assemblies to the OEM industry. For over 70 years, Northern Gear and Machining has been able to provide their customers outstanding service with quality products, cutting edge-technology, and on-time delivery.

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