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2Nd Shift Customer Service Jobs in Racine, WI (NOW HIRING)

CEO Inc

Production Supervisor 2nd Shift

Antioch, IL · On-site

$70K - $75K/yr

Production Supervisor - 2nd Shift Compensation: $75,000 - $75,000 base salary Preferred ... service search firm that centers on people and is committed to finding the right fit for our ...

The QTI Group

Picker/Packer - 2nd Shift

Brookfield, WI · On-site

$18/hr

If this sounds like a good fit for you, apply today! 2nd shift, 1:00PM - 9:30PM Monday - Friday Pay ... Pull customer orders and prepare them for shipment Verify product details using a handheld scanner ...

Guhring Inc

Picker/Packer - 2nd shift

Brookfield, WI · On-site

$14 - $16.50/hr

... and tool management services. More than a century of expertise in cutting tool manufacturing ... Pull, pack, verify and ship customer orders for Standard Tool catalog items. * Operate SAP EWM ...

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All Jobs2Nd Shift Customer Service Jobs2Nd Shift Customer Service Jobs in Racine, WI

2Nd Shift Customer Service information

See Racine, WI salary details

$9

$17

$25

How much do 2nd shift customer service jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for 2nd shift customer service in Racine, WI is $17.63, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.62 per hour, depending on experience, location, and employer.

What is a 2nd shift customer service job?

2nd Shift Customer Service jobs are positions where employees assist customers during the 'second shift,' typically in the late afternoon and evening hours, such as 3 p.m. to 11 p.m. or similar. These roles involve answering customer inquiries, resolving complaints, and providing product or service information via phone, email, or chat. Working the 2nd shift is common in businesses that offer extended or 24/7 support, such as call centers, retail, and tech support companies. This schedule can be beneficial for those who prefer working later in the day or need flexibility for daytime commitments.

What are the key skills and qualifications needed to thrive as a 2nd shift customer service representative?

To thrive as a 2nd Shift Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency are commonly required. Patience, adaptability to late hours, and a positive attitude help you excel in assisting customers and managing challenging situations. These skills ensure effective customer support, satisfaction, and smooth operations during non-standard business hours.

What are some common challenges faced by 2nd shift customer service representatives, and how can they be managed?

2nd Shift Customer Service representatives often work during evenings or late afternoons, which can mean handling a higher volume of urgent or escalated inquiries as daytime staff leave. This shift sometimes involves working with limited on-site support, requiring strong problem-solving skills and independence. To manage these challenges, it's important to communicate effectively with team members across different shifts, stay organized, and utilize available resources and documentation. Building a strong rapport with your team and developing a clear understanding of escalation procedures can also help ensure smooth operations.

What is the difference between 2Nd Shift Customer Service vs Customer Support Specialist?

Aspect2Nd Shift Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require basic computer skillsHigh school diploma; additional certifications are a plus
Work EnvironmentCall centers, retail, or office settings during evening hoursOffice or remote settings, often during standard business hours or flexible shifts
Industry UsageCommon in retail, telecommunications, and service industriesUsed across tech, retail, and service sectors
Search & Comparison IntentOften compared for shift timing and responsibilitiesCompared for role scope and customer interaction

While both roles involve assisting customers, 2Nd Shift Customer Service typically focuses on evening shift support in retail or service industries, whereas Customer Support Specialist may work during regular hours and handle more technical or detailed inquiries. The main difference lies in shift timing and specific job scope, but both require strong communication skills and customer focus.

What are the most commonly searched types of Customer Service jobs in Racine, WI?

The most popular types of Customer Service jobs in Racine, WI are:

What cities near Racine, WI are hiring for 2Nd Shift Customer Service jobs?

Cities near Racine, WI with the most 2Nd Shift Customer Service job openings:

2Nd Shift Customer Service jobs near you
Infographic showing various 2Nd Shift Customer Service job openings in Racine, WI as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 2% Contract, and 3% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,661 per year, or $17.6 per hour.

Production Supervisor 2nd Shift

Antioch, IL • On-site

CEO Inc
See more jobs at CEO Incexternal

$70K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Production Supervisor – 2nd Shift


Compensation:
$75,000 – $75,000 base salary

Preferred Qualifications

  • Experience developing and motivating production teams
  • Lean manufacturing experience strongly preferred
  • Bilingual (English/Spanish) preferred


Position Overview

The Production Supervisor oversees larger and more complex teams responsible for multiple production activities in a high-speed manufacturing environment. This role is responsible for ensuring production targets are met while maintaining safety, quality, and operational efficiency.


Key Responsibilities

  • Set performance goals and objectives for team members and monitor progress
  • Make staffing decisions and evaluate team performance
  • Ensure company policies, procedures, and safety standards are followed
  • Supervise day-to-day activities of multi-line or complex production operations
  • Monitor productivity and implement performance improvements
  • Lead shift meetings, review production progress, and address delays or issues
  • Develop and implement team improvement plans
  • Promote teamwork, safety awareness, and professional development
  • Enforce compliance with all safety regulations and company policies
  • Coordinate work schedules to ensure efficient operations
  • Maintain working knowledge of production processes and equipment
  • Troubleshoot complex operational or production issues
  • Perform other duties as assigned


Education & Experience

  • High School Diploma or equivalent required
  • 3–5 years of manufacturing experience, including supervisory experience in a high-speed, high-volume production environment
  • Bachelor’s degree in a related field preferred


Knowledge & Skills

  • Strong understanding of production operations and manufacturing processes
  • Familiarity with Lean Manufacturing, 5S, or 6S
  • Proven leadership and team management skills
  • Strong communication skills (verbal and written)
  • Excellent organization and attention to detail
  • Effective time management and ability to meet deadlines
  • Strong analytical and problem-solving abilities
  • Proficiency with Microsoft Office Suite or similar software

Company Description

CEO Inc. is an award-winning, full-service search firm that centers on people and is committed to finding the right fit for our candidates and clients alike. For over 25 years CEO Inc. has successfully placed top professionals in Engineering, and Production roles within the manufacturing industry at both top-tier and growing companies.