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Customer Service Manager Jobs in Racine, WI (NOW HIRING)

Harris Golf Cars

Service Manager

Sturtevant, WI · On-site

$65K - $75K/yr

Organize and coordinate daily/weekly service route schedule to meet customer needs in balance with service efficiency * Perform administrative tasks, including managing and updating invoices ...

Halpin Staffing Services

Be Seen First

Service Manager

Racine, WI · On-site

$65K - $75K/yr

Strong customer relationship management skills * Experience in staff training and development ... Services helps companies find great people and job seekers find great jobs.

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WISCONSIN KENWORTH LLC

Service Manager

Oak Creek, WI

Maintains good customer relations by addressing all customer concerns and mediating a solution ... The Service Manager must possess good mathematical skills, basic computer skills, and knowledge of ...

CSM COMPANIES INC GROUP

Service Manager

Oak Creek, WI · On-site

Maintains good customer relations by addressing all customer concerns and mediating a solution ... The Service Manager must possess good mathematical skills, basic computer skills, and knowledge of ...

Orkin

Service Manager

New Berlin, WI · On-site

$60K - $70K/yr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth--and you can earn your way to an annual ...

Orkin LLC

Service Manager

New Berlin, WI · On-site

$60K - $70K/yr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth-and you can earn your way to an annual rewards ...

WEC Energy Group

Service Manager

Milwaukee, WI

$156.13K/yr

The Service Manager position is part of the (Service Manager and Sr Service Manager) job family and ... Customers are the heart of our business, and we work every day to help grow and support communities ...

We Energies (WE)

Service Manager

Milwaukee, WI · On-site

$156.13K/yr

The Service Manager position is part of the (Service Manager and Sr Service Manager) job family and ... Customers are the heart of our business, and we work every day to help grow and support communities ...

WEC Energy Group

Service Manager

Milwaukee, WI · On-site

$156.13K/yr

The Service Manager position is part of the (Service Manager and Sr Service Manager) job family and ... Customers are the heart of our business, and we work every day to help grow and support communities ...

Convergint

Service Manager

Menomonee Falls, WI · On-site

Who You Are You have a passion for providing world-class service to customers, colleagues and ... Overall management and leadership of the CTC's service business and operations activities.

Bridgestone Americas, Inc

Service Manager

Racine, WI · On-site

$20.60 - $30.90/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

Sunbelt Rentals

Service Manager

Park City, IL

$71.27K - $84.63K/yr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to:

Bridgestone Americas, Inc.

Service Manager

Racine, WI · On-site

$20.60 - $30.90/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

Sunbelt Rentals, Inc.

Service Manager

Park City, IL · On-site

$71.27K - $84.63K/yr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to ...

Sunbelt Rentals

Service Manager

Waukegan, IL

$71.27K - $84.63K/yr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to:

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All JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Racine, WI

Customer Service Manager information

See Racine, WI salary details

$23K

$54.4K

$94.7K

How much do customer service manager jobs pay per year?

As of May 28, 2026, the average yearly pay for customer service manager in Racine, WI is $54,384.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,400.00 and $65,600.00 per year, depending on experience, location, and employer.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Racine, WI? The most popular types of Customer Service jobs in Racine, WI are:
What are popular job titles related to Customer Service Manager jobs in Racine, WI? For Customer Service Manager jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Racine, WI look for? The top searched job categories for Customer Service Manager jobs in Racine, WI are:
What cities near Racine, WI are hiring for Customer Service Manager jobs? Cities near Racine, WI with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Racine, WI as of May 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $54,384 per year, or $26.1 per hour.
Service Manager

Service Manager

Harris Golf Cars

Sturtevant, WI • On-site

$65K - $75K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 24 days ago

Job description

Responsibilities:
  • Lead and manage the service department including staffing, training and performance management of service personnel
  • Establish and oversee premium service standards and procedures to ensure consistent and efficient service
  • Monitor and evaluate the service team’s performance, provide regular feedback, coaching and recognition to drive individual and team objectives
  • Organize and coordinate daily/weekly service route schedule to meet customer needs in balance with service efficiency
  • Perform administrative tasks, including managing and updating invoices, processing new orders and tracking inventory
  • Ensure timely completion of work orders and documentation, maintain a high level of attention to detail and quality
  • Collaborate with other departments in a positive and productive manner to develop and implement processes to improve customer satisfaction, increase service efficiency and achieve business initiatives
  • Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers
  • Monitoring department issues and client complaints to create methods to lessen recurring issues.
  • Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met
  • Act as a liaison between service and planning to ensure appropriate inventory is available in a timely fashion
  • Other duties as assigned
    • Requirements:
  • 3+ years of experience in service management or related role, with knowledge of service management principles, processes and best practices
  • Demonstrated success in customer service, such as handling complaints
  • Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with customers and teammates
  • Exceptional problem solving and decisionmaking abilities
  • Committed to delivering outstanding customer service and a passion for exceeding customer expectations
  • Experience in implementing service improvements highly recommended
  • Proven mechanical aptitude strongly preferred
  • General understanding of Material Requirement Logic (MRP) strongly recommended
  • Experience with Microsoft Applications, primarily Excel, using filters, formulas and pivot tables is needed
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fastpaced environment
  • Excellent leadership and people management skills

    • Physical Demands: While performing the job duties, the employee will be frequently required to use their hands, reach, stoop, kneel, crouch, stand, walk, sit, talk and hear. The employee must be able to lift and/or move up to 85lbs.

    Job type: Full-time, nonexempt

    Reports to: Regional Service Manager

    Pay: $65,000 - $75,000 annual with a $1,000 sign on bonus (less taxes)

    Expected hours: 7am – 5pm, Monday through Friday, start times may vary

    Benefits: Health insurance with an HSA match, 401k, short/long term disability, $15,000 company paid life insurance policy, and paid time off

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