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Customer Service Manager Jobs in Racine, WI (NOW HIRING)

Sendik's

Customer Service Lead

Elm Grove, WI · On-site

Role Title Customer Service Lead Manager Customer Service Manager Job Summary The Customer Service Lead will be responsible for modeling and promoting Sendik's culture by consistently providing "best ...

Crane 1

Service Manager

Milwaukee, WI · On-site

$70K - $85K/yr

The Service Manager is responsible for leading the operation's overall success, ensuring the customer is informed of scheduled appointments, responding to inquiries, and assisting with resolving ...

Cintas Corporation

Service Manager

Franklin, WI · On-site

Cintasis seeking a Service Manager to directly manage our customer facing Service team. Responsibilitiesinclude hiring and performance management; managing the overall performance of a team ...

Orkin LLC

Service Manager

New Berlin, WI · On-site

$60K - $70K/yr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth-and you can earn your way to an annual rewards ...

Orkin

Service Manager

New Berlin, WI

$60K - $70K/yr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth-and you can earn your way to an annual rewards ...

Orkin

Service Manager

New Berlin, WI · On-site

$60K - $70K/yr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth-and you can earn your way to an annual rewards ...

Orkin

Service Manager

New Berlin, WI · On-site

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth--and you can earn your way to an annual ...

Sunbelt Rentals

Service Manager

New Berlin, WI · On-site

$64K - $76K/yr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to:

Sunbelt Rentals

Service Manager

New Berlin, WI · On-site

$64K - $76K/yr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to:

Sunbelt Rentals

Service Manager

New Berlin, WI · On-site

$64K - $76K/yr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to:

Sunbelt Rentals, Inc.

Service Manager

New Berlin, WI · On-site

$64K - $76K/yr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to ...

Palmen CDJR of Racine

Service Manager

Racine, WI · On-site

Our Service Manager leads our Service Department to ensure prompt and effective service to customers and positions our Service Department to be the best in the business. In this role, you'll be ...

Sunbelt Rentals

Service Manager

New Berlin, WI

$64K - $76K/yr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to:

Palmen CDJR of Racine

Service Manager

Racine, WI · On-site

Our Service Manager leads our Service Department to ensure prompt and effective service to customers and positions our Service Department to be the best in the business. In this role, you'll be ...

Palmen-Auto-Stores

Service Manager

Racine, WI · On-site

OurService Managerleads our Service Department to ensureprompt and effective service to customers ... Manage and Hire Service Department employees - technicians and service advisors Prioritize required ...

Palmen CDJR of Racine

Service Manager

Racine, WI · On-site

Our Service Manager leads our Service Department to ensure prompt and effective service to customers and positions our Service Department to be the best in the business. In this role, you'll be ...

Palmen CDJR of Racine

Service Manager

Racine, WI · On-site

Our Service Manager leads our Service Department to ensure prompt and effective service to customers and positions our Service Department to be the best in the business. In this role, you'll be ...

Palmen GM

Service Manager

Racine, WI · On-site

OurService Managerleads our Service Department to ensureprompt and effective service to customers ... Manage and Hire Service Department employees - technicians and service advisors Prioritize required ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Racine, WI

Customer Service Manager information

See Racine, WI salary details

$23K

$54.4K

$94.7K

How much do customer service manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for customer service manager in Racine, WI is $54,384.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,400.00 and $65,600.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Racine, WI?

The most popular types of Customer Service jobs in Racine, WI are:

What job categories do people searching Customer Service Manager jobs in Racine, WI look for?

The top searched job categories for Customer Service Manager jobs in Racine, WI are:

What cities near Racine, WI are hiring for Customer Service Manager jobs?

Cities near Racine, WI with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Racine, WI as of September 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $54,384 per year, or $26.1 per hour.

Customer Service Lead

Elm Grove, WI • On-site

Sendik's
See more jobs at Sendik'sexternal

Full-time

Posted 6 days ago

Job description

Job Requirements
Sendik's Food Markets: Join a Century of Excellence. Sendik's Food Markets is far more than a grocery store-we are a family-owned company built on a century-long tradition of providing "only the best." With our 2026 Centennial Anniversary marking a century of excellence, we seek passionate individuals eager to join a team defined by exceptional quality, genuine service, and community pride. We currently operate 17 store locations across Southeastern Wisconsin.
At Sendik's we blend the warmth of a local grocer with the energy and nimbleness of a fast-paced, innovative retail environment. We empower our associates to become experts, fostering a culture where every single person contributes to our signature, award-winning customer experience.
If you are looking for a career where your passion for service and hard work lead to genuine growth and make a tangible impact right in your community, you belong at Sendik's.
Role Title
Customer Service Lead
Manager
Customer Service Manager
Job Summary
The Customer Service Lead will be responsible for modeling and promoting Sendik's culture by consistently providing "best in class" service to our guests. The main responsibility of the Customer Service Lead is to oversee office tasks, associates, customer satisfaction and standards for Customer Service, in the absence of a Customer Service Manager. As a part of the Sendik's leadership team, the Customer Service Lead must demonstrate accountability, strong team management skills and hands-on involvement, both on the floor and with the team.
Our Values:
Service: We will treat every customer like a beloved family member or friend and find a way to say "yes" to our customers. It's important that we engage with every customer that enters our store, and follow the 10/4 rule. At the end of any interaction with a customer, we will offer a sincere "Thank you for your business!"
Passion: We have a passion for excellence and to be the best at what we do. We will seek product knowledge and commit to quality by believing in the Sendik's brand.
Nimbleness: Provide great solutions for our customers by exploring all possibilities and welcoming change. We will be quick to respond to our customers and use "Red Truck Service" when additional assistance is needed.
Work Experience
Duties/Responsibilities
  • Serve customers while modeling Sendik's culture and providing "best in class" customer service, which includes, greeting, engaging, delighting and thanking every guest for their business
  • Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints
  • Encourage customers to participate in our monthly charity partnerships and Red Bag Rewards program
  • Manage all areas of Customer Service, consistently leading by example and applying effective management techniques
  • Assist with opening and closing duties including, but not limited to, unlocking registers, balancing safe, reviewing daily schedule, settling drawers, and completing cleaning lists
  • Assist with completing lane audits by reviewing register balances to make sure all transactions are entered and accurate; investigate any discrepancies as they arise
  • Assist with monetary needs including, but not limited to, placing daily change orders, bank deposits and petty cash
  • Review lottery ticket stock to confirm accurate inventory count; investigate any discrepancies as they arise
  • Assist with reviewing daily punches and making corrections as needed
  • Assist with managing office supplies, candy and tobacco ordering and inventory
  • Assist with scheduling break/meal times to ensure coverage throughout the day
  • Assist with answering phones and transferring calls
  • Assist with maintaining Customer Service reports including, but not limited to, accounting logs, change order request, special request items, delivery logs, customer concerns and lost and found
  • Oversee, manage and train associates; including, but not limited to coaching, performance improvement, recognition, 1:1 meetings and feedback
  • Communicate with Customer Service Manager in regards to department conditions, associate relations, department hiring needs, associate accidents and other concerns as needed
  • Participate in additional training and leadership activities as directed
  • Assist with store promotional sales events as needed
  • Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures
  • Assist with accurately and efficiently checking out orders
  • Assist with all other Customer Service duties as needed

Qualifications:
  • Must be a minimum of 18 years of age due to handling wine and spirits
  • Prior experience in customer service, cash handling and leadership experience is required
  • Ability to successfully lead, coach, train, develop and motivate a team
  • Ability to provide clear direction and delegate responsibilities to a team
  • Ability to quickly adapt to changing conditions, priorities and circumstances
  • Ability to maintain composure, meet deadlines and work effectively under pressure
  • Ability to work effectively in a fast-paced environment
  • Excellent communication, organizational and planning skills
  • Ability to make independent decisions regarding department needs and priorities
  • Strong verbal and written communication skills
  • Strong sense of urgency, time management, prioritization and multitasking skills
  • Strong computer skills, working knowledge in Microsoft Office product suite and Google Products
  • Excellent attention to detail
  • Excellent problem-solving and conflict resolution skills
  • Exceptional customer service skills
  • Ability to accommodate a fluctuating schedule, including evening, weekend and holiday shifts
  • Ability to stand, walk, lift, bend, push/pull for extended periods of time
  • Ability to lift up to 50 pound

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