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Customer Service Manager Jobs in Racine, WI (NOW HIRING)

Crane 1

Service Manager

Milwaukee, WI · On-site

$70K - $85K/yr

The Service Manager is responsible for leading the operation's overall success, ensuring the customer is informed of scheduled appointments, responding to inquiries, and assisting with resolving ...

Orkin

Service Manager

New Berlin, WI

$60K - $70K/yr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth--and you can earn your way to an annual ...

Orkin LLC

Service Manager

New Berlin, WI · On-site

$60K - $70K/yr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth-and you can earn your way to an annual rewards ...

Convergint

Service Manager

Menomonee Falls, WI · On-site

Who You Are You have a passion for providing world-class service to customers, colleagues and ... Overall management and leadership of the CTC's service business and operations activities.

Bridgestone Americas, Inc.

Service Manager

Racine, WI · On-site

$20.60 - $30.90/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

Bridgestone Americas, Inc

Service Manager

Racine, WI

$20.60 - $30.90/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

Bridgestone

Service Manager

Racine, WI · On-site

$20.60 - $30.90/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

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Showing results 1-20

All JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Racine, WI

Customer Service Manager information

See Racine, WI salary details

$23K

$54.4K

$94.7K

How much do customer service manager jobs pay per year?

As of Jun 23, 2026, the average yearly pay for customer service manager in Racine, WI is $54,384.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,400.00 and $65,600.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 5 P's of customer service?

The 5 P's of customer service are Product, Price, Place, Promotion, and People. For a Customer Service Manager, understanding these elements helps in delivering effective service, managing customer expectations, and improving overall satisfaction. Focusing on People, including communication and empathy, is especially crucial in customer interactions.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and support business goals.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor service quality, and use tools like CRM systems to improve customer experience and support business goals.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in executive or specialized management positions, such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Racine, WI? The most popular types of Customer Service jobs in Racine, WI are:
What are popular job titles related to Customer Service Manager jobs in Racine, WI? For Customer Service Manager jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Racine, WI look for? The top searched job categories for Customer Service Manager jobs in Racine, WI are:
What cities near Racine, WI are hiring for Customer Service Manager jobs? Cities near Racine, WI with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Racine, WI as of June 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $54,384 per year, or $26.1 per hour.

Service Manager

Crane 1

Milwaukee, WI • On-site

$70K - $85K/yr

Full-time

Posted 8 days ago

Job description

The Service Manager is responsible for leading the operation's overall success, ensuring the customer is informed of scheduled appointments, responding to inquiries, and assisting with resolving issues and problems.
The Service Manager will often be a player/coach responsible for assembling and leading a high-performing, customer-focused team. This is a demanding, 'hands-on', position that requires a person with the ability to prioritize and complete a wide variety of leadership and operational-oriented activities. It is a fast-paced, growth-oriented environment.
Familiarity with managing operations in a service-based, industrial maintenance and repair business is important. We need a strong, self-driven, collaborative leader to join the team and help shape our future. We are looking for an operational leader that has high energy and engaging personality, a competitive spirit with an insatiable desire to win, and a collaborative approach to teamwork.
Salary: $70k-$85k / yr
Service Manager Role & Responsibilities
  • Responsibly manage all aspects of branch transactions, including AP, Job Cost, Processing Invoices, Overhead Cost, and AR.
  • Review invoicing details of completed work before moving forward with the invoicing process.
  • Create, send, and collect all customer invoices.
  • Support customers by effectively communicating with decision-makers and service technicians in repairing equipment and planning maintenance needs.
  • Provide administrative oversight and direction to operations and field members.
  • Oversee resource allocation, manpower, and scheduling.
  • Open service requests and schedule on-call rotation to respond to emergency breakdowns.
  • Arrange sub-contracted services and equipment, including rentals as needed.
  • Documents service and installation actions by completing forms, reports, and inspection reports.
  • Provide oversight and control of the office organization and workplace environment.
  • Database management: maintain accurate records and data regarding inspections & preventative maintenance services.
  • Review customer reports for accuracy and completeness
  • Participate in the agreement base renewal procedure
  • Review new agreements. Verify customer assets, associated service products, and labor requirements to be delivered for each agreement.
  • Review agreement profitability and notify management of agreements needing a more thorough review where the scope has changed, or a more in-depth price review Work with the sales and the operations team to meet or exceed customer expectations regarding capability, quality, and performance of all work.
  • Work with operations team and technicians to implement and monitor company safety policy and procedures to assure the safety of all workers.
  • Bring out the best of all personnel by providing accountability, training, coaching, development, and motivation.
  • Other duties as assigned

Service Manager Requirements
KNOWLEDGE: A minimum of (5) + years of technical (mechanical/electrical) , construction management, accounting, or related background, or a combination of education and experience that illustrates a proven track record in this field is preferred.
SKILLS:
  • Microsoft Office - Outlook, Excel, and Word
  • Excellent interpersonal skills to be able to work with customers, sales, and internal team members.
  • Must be able to work in a dynamic environment in which fast response is normal - where the lead time is critical on quotes and delivery.
  • Excellent communication skills - verbal and written.
  • Strong attention to detail.
  • Proven knowledge of mechanical and electrical systems
  • Strong knowledge of safety procedures and requirements as well as code requirements.

ABILITY: A passion for providing top-notch customer service to our customers. Valid driver's license and ability to meet our driving requirements.
Equal Employment Opportunity (EEO) Statement
Crane 1 Services is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. We believe in fostering a supportive environment where every employee is valued and given the opportunity to succeed.

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