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Manager Customer Experience Cx Jobs in Racine, WI

Nassco, Inc

Customer Experience Manager

New Berlin, WI · On-site

The Customer Experience Manager leads and develops the customer experience team, implements customer-focused strategies, and fosters a culture of collaboration, continuous improvement, and service ...

Nassco Inc.

Customer Experience Manager

New Berlin, WI · On-site

The Customer Experience Manager leads and develops the customer experience team, implements customer-focused strategies, and fosters a culture of collaboration, continuous improvement, and service ...

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All JobsCustomer Experience Cx JobsManager Customer Experience Cx JobsManager Customer Experience Cx Jobs in Racine, WI

Manager Customer Experience Cx information

See Racine, WI salary details

$23K

$54.4K

$94.7K

How much do manager customer experience cx jobs pay per year?

As of Aug 6, 2026, the average yearly pay for manager customer experience cx in Racine, WI is $54,384.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,400.00 and $65,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Manager Customer Experience (CX), and why are they important?

To thrive as a Manager Customer Experience (CX), you need expertise in customer service management, data analysis, and a relevant degree in business or a related field. Familiarity with CX platforms (such as Salesforce or Zendesk), CRM systems, and certifications in customer experience (like CCXP) are highly valuable. Exceptional communication, leadership, and problem-solving skills set outstanding candidates apart in this role. These skills and qualities are vital for driving customer satisfaction, fostering team performance, and aligning CX strategies with business goals.

What is the difference between Manager Customer Experience Cx vs Customer Service Manager?

AspectManager Customer Experience CxCustomer Service Manager
Primary FocusEnhancing overall customer experience and satisfaction across multiple touchpointsManaging customer service operations and resolving customer issues
Required SkillsCustomer journey mapping, data analysis, cross-department collaborationCustomer support, conflict resolution, team management
Work EnvironmentCross-functional teams, strategic planning, customer insightsCustomer support centers, service teams, direct customer interaction
Common UsageUsed in industries focusing on holistic customer experience strategiesUsed in retail, telecom, and service industries for frontline support

The Manager Customer Experience Cx focuses on improving the entire customer journey and strategic initiatives, while the Customer Service Manager concentrates on managing customer support teams and resolving issues. Both roles require strong communication skills, but the Cx role emphasizes data-driven experience enhancement, whereas the Customer Service Manager emphasizes operational management.

What does a Manager Customer Experience (CX) do?

A Manager Customer Experience (CX) is responsible for overseeing and improving the overall experience that customers have with a company. They analyze customer feedback, design strategies to enhance customer satisfaction, and lead teams to implement customer-centric processes. Their role often involves collaborating across departments, managing customer service initiatives, and using data to identify areas for improvement. Ultimately, their goal is to ensure that every customer interaction is positive and supports the company's brand and business objectives.

What are some common challenges Manager Customer Experience (CX) professionals face when aligning cross-functional teams to improve customer satisfaction?

Manager Customer Experience (CX) professionals often encounter challenges when working to align various departments—such as sales, marketing, support, and product development—towards a unified customer-centric approach. Differences in departmental priorities, communication styles, and KPIs can create silos, making it difficult to implement cohesive CX initiatives. Successful CX managers address these challenges by fostering open communication, establishing shared goals, and using data-driven insights to demonstrate the value of customer-focused strategies. Building strong relationships across teams and regularly showcasing customer feedback can help drive collaboration and ensure everyone is working toward enhancing the customer journey.
What are the most commonly searched types of Customer Experience Cx jobs in Racine, WI? The most popular types of Customer Experience Cx jobs in Racine, WI are:
What are popular job titles related to Manager Customer Experience Cx jobs in Racine, WI? For Manager Customer Experience Cx jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Manager Customer Experience Cx jobs in Racine, WI look for? The top searched job categories for Manager Customer Experience Cx jobs in Racine, WI are:
Manager Customer Experience Cx jobs near you

Marketing Manager - Customer Experience

Directsupply

Milwaukee, WI

Full-time

Posted 13 days ago

Job description

Position Summary:

Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them.

In the Marketing Manager - Customer Experience position, you'll shape how Direct Supply engages customers, prospects, and industry influencers through strategic tradeshows, executive customer interactions, campus visits, and immersive brand experiences. You'll partner with executive stakeholders to strengthen customer relationships, elevate Direct Supply's market presence, and drive business impact. With an AI-first mindset, you'll continuously improve customer engagement strategies, uncover new opportunities to create value, and advance marketing innovation.

Skills Needed:

  • Applies AI and Technology - Proactively identifies and implements AI/tech solutions to optimize work. Stays ahead of the latest AI/tech trends, integrating them into workflows. Actively seeks and uses new tools and systems, enhancing performance. Uses AI for data-driven decisions, improving outcomes. Chooses tech solutions that align with business needs.

  • Deals with Ambiguity - Adapts smoothly to change and thrives in ambiguity, maintaining composure and productivity. Maintains progress despite incomplete information and tackles complex issues constructively.

  • Communicates Effectively - Develops and delivers impactful communications for diverse audiences across channels. Excels in both small and large group interactions. Captures attention, actively listens, and guides discussions towards targeted goals.

  • Navigates Organizational Dynamics - Understands and manages organizational politics, aligns with key stakeholders early, builds strategic alliances across departments, and drives initiatives through influence.

  • Demonstrated success in building credibility and trust with senior leaders while confidently navigating competing priorities and evolving business needs.

  • Ability to develop customer-centric engagement strategies that strengthen relationships, differentiate the brand, and support business growth.

What You'll Do and Impact:

  • Serve as the strategic marketing lead for Direct Supply's highest-profile customer engagement opportunities, including key industry tradeshows, executive customer visits, and campus experiences.

  • Partner with executive leaders as a trusted advisor to develop customer engagement strategies, influence investment decisions, and strengthen customer relationships.

  • Lead the evolution of Direct Supply's Customer Meeting Center experience, creating a differentiated environment that reflects our innovation strategy and enhances customer interactions.

  • Develop AI-enabled approaches that improve customer engagement and marketing effectiveness.

  • Collaborate across Marketing, Sales, and Executive Leadership to deliver integrated customer experiences aligned with business priorities.

  • Measure customer engagement impact through pipeline generation, executive engagement, brand awareness, and customer value creation.

  • Identify emerging technologies and customer engagement trends that strengthen Direct Supply's leadership in healthcare technology.

  • Lead complex cross-functional initiatives in a fast-paced, evolving environment.

Experience:

  • Bachelor's degree in Marketing, Communications, Business, or related field.

  • 7+ years of experience in strategic marketing, customer engagement, experiential marketing, tradeshow strategy, or related disciplines.

  • Experience partnering with senior executives to lead customer engagement initiatives that drive brand growth and business results.

  • Experience leveraging AI and emerging technologies to improve marketing effectiveness and customer engagement.

  • Proven ability to lead complex, cross-functional initiatives in fast-paced environments with evolving priorities.

  • Ability to travel by car and/or plane up to 15%

  • Valid, unexpired driver's license with satisfactory driving record

Additional Items of Interest:

  • Experience supporting executive engagement strategies at major industry tradeshows and customer experiences.

  • Experience measuring marketing performance through pipeline, customer engagement, and business metrics.

Job to be performed in the location listed. Generous benefit package available.

2013 to 2026 Direct Supply, Inc. All rights reserved.

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