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Customer Experience Associate information

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How much do customer experience associate jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for customer experience associate in Racine, WI is $17.37, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $19.86 per hour, depending on experience, location, and employer.

What is a customer experience associate?

A customer experience associate ensures that customers who interact with the company’s products or services have a positive experience. You find customer experience associates in a variety of settings, such as retail stores, tourist locations like campgrounds and wineries, and health care supply companies. As a customer experience associate, your job duties include greeting guests, helping them find products, learning what they are looking for in a service, or resolve a complaint. To become a customer experience associate, you need a high school diploma or equivalent and a friendly, outgoing demeanor.

What is the work of a customer experience associate?

A customer experience associate is responsible for assisting customers, addressing inquiries, resolving issues, and ensuring a positive interaction with the company. They often use communication skills, customer service tools, and product knowledge to enhance customer satisfaction and loyalty.

Is a customer experience associate a good job?

A customer experience associate is a role focused on assisting customers, resolving issues, and ensuring satisfaction, often requiring strong communication and problem-solving skills. The job can offer opportunities for advancement and skill development, with typical schedules including shifts that may involve evenings or weekends. Compensation varies by industry and location but generally provides a stable income with potential for bonuses or incentives.

What are some common challenges customer experience associates face, and how can they effectively handle them?

Customer Experience Associates often encounter challenges such as managing difficult customer interactions, adapting to rapidly changing product information, and balancing multiple tasks simultaneously. Success in this role requires patience, strong communication skills, and the ability to remain calm under pressure. Leveraging available resources—such as updated knowledge bases, support from teammates and supervisors, and ongoing training—helps associates resolve issues efficiently and maintain a positive customer experience. Regular feedback sessions and collaboration with other departments also enable associates to stay informed and improve their service.

Do customer experience associate jobs require a degree?

Customer Experience Associate roles typically do not require a college degree, but employers often prefer candidates with a high school diploma or equivalent. Relevant skills such as communication, problem-solving, and familiarity with customer service tools are important for the position.

What are the key skills and qualifications needed to thrive as a customer experience associate, and why are they important?

To thrive as a Customer Experience Associate, you need strong communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes certifications like CXPA are typically beneficial. Active listening, patience, and adaptability are soft skills that help you exceed customer expectations and resolve issues effectively. These skills and qualities are crucial for building positive customer relationships, ensuring satisfaction, and supporting business retention goals.
More about Customer Experience Associate jobs
What are the most commonly searched types of Customer Experience jobs in Racine, WI? The most popular types of Customer Experience jobs in Racine, WI are:
What are popular job titles related to Customer Experience Associate jobs in Racine, WI? For Customer Experience Associate jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Customer Experience Associate jobs in Racine, WI look for? The top searched job categories for Customer Experience Associate jobs in Racine, WI are:
What cities near Racine, WI are hiring for Customer Experience Associate jobs? Cities near Racine, WI with the most Customer Experience Associate job openings:
Customer Experience Associate jobs near you
Infographic showing various Customer Experience Associate job openings in Racine, WI as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $36,139 per year, or $17.4 per hour.

Customer Experience Associate: Part Time

K9 Resorts of Brookfield

Brookfield, WI • On-site

$15 - $15.50/hr

Part-time

Re-posted 8 days ago

Job description

Title: ­Customer Experience Associate
Reports to: General Manager

Customer Service Representative

The Customer Experience Associate is responsible for providing every client with a “wow experience”. As a CEA, you are the face of the company. The CEAs purpose is to make every person and dog that walks in feel comfortable, confident, and like a VIP. They are also entrusted to ensure the mission and values are protected and upheld.
Essential Job Functions:

● Fluent in Microsoft Office and well-versed in computer usage
● Willing/able to learn new computer programs easily
● Very customer service-oriented
● Able to use down time effectively
● Greets all customers coming into the building
● Performs Check In/Check Out and reservation procedures in the POS system
● Accepts payment from customers
● Takes custody of pets and makes sure they are properly placed in the building
● Answers telephone inquiries
● Works closely with owner in charge to handle small office tasks
● Provides tours of the facility to potential customers when necessary
● Responsible for feeding and medicating of all dogs
● Provides personal playtimes for dogs when such a service is requested
● Takes dogs outside for elimination breaks
● Performs body checks on to search for pre-existing conditions and/or injuries
● Has the ability to perform the following tasks at the request of the General Manager/Owner
○ Sanitation of all boarding and daycare accommodations
○ Monitoring Daycare
○ Bathing
QUALIFICATIONS:

Job Requirements:

· Must complete K9 Resorts Certification Program for a Customer Service Representative
· Customer service-oriented
Education and Experience:

  • High School diploma or equivalent
  • Previous experience is preferred but not required
  • Some weekend and holiday hours are required
Technical Skills:

  • Computer skills including knowledge of Microsoft Windows.
  • Proficient written and spoken communication skills.
Personal Characteristics:

  • Must be able to communicate with all types of people, remain calm, mediate and problem solve
  • Must be of moral and ethical character
  • High level of emotional intelligence
  • Salesmanship personality and comfort
  • Ability to multitask
  • Strong ability to adapt to change and support company directives
  • A Can-Do - It is my job attitude
  • Outgoing, positive, enthusiastic personality
  • Must demonstrate a love for dogs
  • Well-organized and efficient
The above statements are intended to describe the general nature and level of work being performed by the employee assigned this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Job Type: Part-time
Salary: $15.00 - $15.50 per hour
Expected hours: No less than 20 per week
Benefits:
  • Flexible schedule
  • On-the-job training