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Customer Experience Associate Jobs in Racine, WI

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Customer Experience Associate information

See Racine, WI salary details

$9

$17

$23

How much do customer experience associate jobs pay per hour?

As of May 31, 2026, the average hourly pay for customer experience associate in Racine, WI is $17.37, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $19.86 per hour, depending on experience, location, and employer.

What Is a Customer Experience Associate?

A customer experience associate ensures that customers who interact with the company’s products or services have a positive experience. You find customer experience associates in a variety of settings, such as retail stores, tourist locations like campgrounds and wineries, and health care supply companies. As a customer experience associate, your job duties include greeting guests, helping them find products, learning what they are looking for in a service, or resolve a complaint. To become a customer experience associate, you need a high school diploma or equivalent and a friendly, outgoing demeanor.

What are the key skills and qualifications needed to thrive as a Customer Experience Associate, and why are they important?

To thrive as a Customer Experience Associate, you need strong communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes certifications like CXPA are typically beneficial. Active listening, patience, and adaptability are soft skills that help you exceed customer expectations and resolve issues effectively. These skills and qualities are crucial for building positive customer relationships, ensuring satisfaction, and supporting business retention goals.

What are some common challenges Customer Experience Associates face, and how can they effectively handle them?

Customer Experience Associates often encounter challenges such as managing difficult customer interactions, adapting to rapidly changing product information, and balancing multiple tasks simultaneously. Success in this role requires patience, strong communication skills, and the ability to remain calm under pressure. Leveraging available resources—such as updated knowledge bases, support from teammates and supervisors, and ongoing training—helps associates resolve issues efficiently and maintain a positive customer experience. Regular feedback sessions and collaboration with other departments also enable associates to stay informed and improve their service.

What does a Customer Experience Associate do?

A Customer Experience Associate is responsible for ensuring that customers have a positive and seamless experience with a company's products or services. They typically handle customer inquiries, resolve issues, provide guidance, and gather feedback to help improve the service or product. Their role often involves communication through phone, email, chat, or in-person interactions. By acting as a bridge between the customer and the company, they help build brand loyalty and satisfaction.
More about Customer Experience Associate jobs
What are the most commonly searched types of Customer Experience jobs in Racine, WI? The most popular types of Customer Experience jobs in Racine, WI are:
What job categories do people searching Customer Experience Associate jobs in Racine, WI look for? The top searched job categories for Customer Experience Associate jobs in Racine, WI are:
What cities near Racine, WI are hiring for Customer Experience Associate jobs? Cities near Racine, WI with the most Customer Experience Associate job openings:
Customer Experience Associate jobs near you
Infographic showing various Customer Experience Associate job openings in Racine, WI as of May 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 87% Physical, and 13% Remote job distribution, with an average salary of $36,139 per year, or $17.4 per hour.
Member Experience Associate

Member Experience Associate

Landmark Credit Union

Brookfield, WI

Other

Posted 22 days ago

Landmark Credit Union rating

8.7

Company rating: 8.7 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description


At Landmark Credit Union, we succeed by putting people first - and that starts with you. Our culture of inclusion and collaboration enables us to support our members' financial wellbeing, positively impact the communities we serve, and help our associates grow their careers. Bring your authentic self to work as part of an organization where you'll feel valued for your unique qualities, are enabled to reach your full potential, and are recognized for your contributions to our success. We strive to ensure you feel empowered to grow and succeed, while also feeling valued and taken care of, as we all do our part to put people first. We invite you to learn more about this and other opportunities at Landmark Credit Union.
NATURE AND SCOPE
This position reports to the Manager, Member Experience. Provides expedient and efficient assistance to all types of member inquiries, primarily through phone contact, using a number of different systems and programs. Cross-sells Landmark products and services.
REQUIREMENTS
1. High school diploma or equivalent and a minimum two years of prior customer service experience.
2. Bilingual (English/Spanish speaking) candidates preferred.
3. Experience or ability to gain proficiency in all programs and systems used for this job.
4. Excellent verbal and written communication skills, problem solving skills, organizational skills and the ability to work independently.
5. Must develop a thorough understanding of company policies and procedures as they relate to the position. Must comply with all company policies and procedures and all job-related state and federal laws and regulations.
PRINCIPAL ACCOUNTABILITIES
1. Answers members' phone inquiries regarding services and their personal accounts, finds solutions for problems or errors, and corrects them.
2. Performs transactions for the members per telephone request.
3. Educates members in order to self-serve, achieve first call resolution and reduce the amount of future contacts.
4. Utilizes various third party systems.
5. Proactively cross-sells other credit union services to the members.
6. Performs other duties as assigned.
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