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Customer Experience Associate Jobs in Appleton, WI

Walgreens

Customer Service Associate

Green Bay, WI · On-site

$14 - $19.50/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer ...

Walgreens

Customer Service Associate

New London, WI

$13.25 - $18.50/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer ...

Walgreens

Customer Service Associate

De Pere, WI · On-site

$14 - $19.25/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer ...

Walgreens

Customer Service Associate

Appleton, WI

$14 - $19.25/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer ...

Walgreens

Customer Service Associate

Oshkosh, WI

$14 - $19.25/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer ...

Walgreens

Customer Service Associate

New London, WI · On-site

$13.25 - $18.50/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer ...

Walgreens

Customer Service Associate

De Pere, WI

$14 - $19.25/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer ...

Walgreens

Customer Service Associate

Appleton, WI · On-site

$14.25 - $19.50/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer ...

Walgreens

Customer Service Associate

Neenah, WI

$15 - $20.50/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer ...

Walgreens

Customer Service Associate

Oshkosh, WI · On-site

$13.50 - $18.50/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer ...

Walgreens

Customer Service Associate

New London, WI · On-site

$13.25 - $18.50/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer ...

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All JobsCustomer Experience Associate JobsCustomer Experience Associate Jobs in Appleton, WI

Customer Experience Associate information

See Appleton, WI salary details

$10

$18

$24

How much do customer experience associate jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for customer experience associate in Appleton, WI is $18.08, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $20.62 per hour, depending on experience, location, and employer.

What is a customer experience associate?

A customer experience associate ensures that customers who interact with the company’s products or services have a positive experience. You find customer experience associates in a variety of settings, such as retail stores, tourist locations like campgrounds and wineries, and health care supply companies. As a customer experience associate, your job duties include greeting guests, helping them find products, learning what they are looking for in a service, or resolve a complaint. To become a customer experience associate, you need a high school diploma or equivalent and a friendly, outgoing demeanor.

What is the work of a customer experience associate?

A customer experience associate is responsible for assisting customers, addressing inquiries, resolving issues, and ensuring a positive interaction with the company. They often use communication skills, customer service tools, and product knowledge to enhance customer satisfaction and loyalty.

Is a customer experience associate a good job?

A customer experience associate is a role focused on assisting customers, resolving issues, and ensuring satisfaction, often requiring strong communication and problem-solving skills. The job can offer opportunities for advancement and skill development, with typical schedules including shifts that may involve evenings or weekends. Compensation varies by industry and location but generally provides a stable income with potential for bonuses or incentives.

What are some common challenges customer experience associates face, and how can they effectively handle them?

Customer Experience Associates often encounter challenges such as managing difficult customer interactions, adapting to rapidly changing product information, and balancing multiple tasks simultaneously. Success in this role requires patience, strong communication skills, and the ability to remain calm under pressure. Leveraging available resources—such as updated knowledge bases, support from teammates and supervisors, and ongoing training—helps associates resolve issues efficiently and maintain a positive customer experience. Regular feedback sessions and collaboration with other departments also enable associates to stay informed and improve their service.

Do customer experience associate jobs require a degree?

Customer Experience Associate roles typically do not require a college degree, but employers often prefer candidates with a high school diploma or equivalent. Relevant skills such as communication, problem-solving, and familiarity with customer service tools are important for the position.

What are the key skills and qualifications needed to thrive as a customer experience associate, and why are they important?

To thrive as a Customer Experience Associate, you need strong communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes certifications like CXPA are typically beneficial. Active listening, patience, and adaptability are soft skills that help you exceed customer expectations and resolve issues effectively. These skills and qualities are crucial for building positive customer relationships, ensuring satisfaction, and supporting business retention goals.
More about Customer Experience Associate jobs
What are the most commonly searched types of Customer Experience jobs in Appleton, WI? The most popular types of Customer Experience jobs in Appleton, WI are:
What are popular job titles related to Customer Experience Associate jobs in Appleton, WI? For Customer Experience Associate jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Customer Experience Associate jobs in Appleton, WI look for? The top searched job categories for Customer Experience Associate jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Customer Experience Associate jobs? Cities near Appleton, WI with the most Customer Experience Associate job openings:
Customer Experience Associate jobs near you
Infographic showing various Customer Experience Associate job openings in Appleton, WI as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,606 per year, or $18.1 per hour.

Client Experience Associate

Renier Hoptopp Law Offices, LLC

De Pere, WI • On-site

$55K - $70K/yr

Full-time

Re-posted 9 days ago

Job description

Description
Client Experience Associate
Renier Hotopp Law Offices, LLC
On-site | Monday-Friday, 8:30 AM - 5:00 PM CST
Full-Time | Compensation: Based on Experience
Build and Lead Client Experience in a Growing Family Law Firm
Renier Hotopp Law Offices is seeking a Senior Client Experience Associate to take ownership of the client journey and help strengthen our systems, communication, and collections processes.
This is not an entry-level role. We are looking for a confident professional who can manage client relationships, handle high-pressure conversations, and contribute to building a stronger, more efficient client experience program.
If you have experience in client success, account management, collections, or legal client services and you're comfortable having direct conversations about expectations and payments, this role is for you.
About the Firm:
Renier Hotopp Law Offices is a boutique Wisconsin family law firm with offices in Burlington and De Pere. We focus exclusively on divorce, custody, and family law matters, providing compassionate guidance and results-driven representation.
Who You Are:
  • Confident and comfortable having direct conversations with clients
  • Able to stay composed when dealing with frustrated or high-emotion situations
  • Strong sense of ownership and accountability
  • Business-minded-you understand how client experience impacts revenue and retention
  • Proactive, resourceful, and solutions-oriented

Why Join Us:
  • High-impact role with growth potential
  • Collaborative and supportive team environment
  • Opportunity to help build and improve a critical function within the firm

What Success Looks Like:
  • Clients feel informed, supported, and confident throughout their case
  • Strong response times (within 24 hours)
  • Increased positive reviews and client satisfaction scores
  • Improved collections and reduced outstanding balances
  • Clear, organized communication across clients and the internal team

Compensation:
$55,000 - $70,000/year
Responsibilities
• Manage the client experience from intake through active case stages
• Serve as the primary point of contact for client communication and support
• Proactively follow up with clients to ensure clarity, satisfaction, and engagement
• Handle billing questions, collections, and payment follow-ups with confidence
• De-escalate difficult situations and manage emotionally charged client interactions
• Collaborate with attorneys and staff to ensure timely communication and case updates
• Track all client activity and tasks in Clio Manage (CRM/case management system)
• Improve processes related to client satisfaction, retention, and collections
• Manage Google reviews and client feedback initiatives
Qualifications
Required:
• 3+ years of experience in client success, customer success, account management, or client services
• Experience handling billing, collections, or payment conversations
• Ability to manage difficult or emotional client interactions professionally
• Strong communication skills (empathetic, clear, and confident)
• Highly organized with strong attention to detail
• Experience using CRM systems or case management software
Preferred:
• Experience in a law firm or legal environment (family law preferred)
• Familiarity with Clio Manage
• Experience improving workflows, processes, or client experience systems
• Background in professional services (legal, healthcare, financial services)

Apply