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Customer Experience Manager Jobs in Appleton, WI

Boston

Part-Time Customer Experience Professional

Oshkosh, WI · On-site

$14.75 - $18.75/hr

This role involves managing service scheduling, handling inquiries, and resolving issues to ensure a seamless customer experience. The specialist works closely with internal teams to optimize ...

Tjx

Part Time Customer Experience Coordinator

Oshkosh, WI

$14.25 - $14.75/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

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All JobsCustomer Experience JobsCustomer Experience Manager JobsCustomer Experience Manager Jobs in Appleton, WI

Customer Experience Manager information

See Appleton, WI salary details

$23.9K

$56.6K

$98.5K

How much do customer experience manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for customer experience manager in Appleton, WI is $56,564.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $68,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

How do you become a customer experience manager?

To become a customer experience manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service or management roles. Developing skills in communication, problem-solving, and data analysis, as well as familiarity with customer feedback tools, can enhance prospects for this role.

What is the role of a customer experience manager?

A customer experience manager oversees strategies to improve customer satisfaction and loyalty by analyzing customer feedback, managing service quality, and implementing initiatives to enhance the overall customer journey. They often collaborate with cross-functional teams and use tools like CRM software to monitor performance and identify areas for improvement.

How much does a customer experience manager earn?

The salary of a customer experience manager varies by industry and location but typically ranges from $60,000 to $120,000 annually. Factors such as experience, certifications, and company size can influence compensation levels.

What are the main challenges customer experience managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What does a customer experience manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.

Is a customer experience manager role stressful?

A customer experience manager role can be stressful due to the need to handle customer complaints, meet service goals, and manage team performance. The job often requires strong communication, problem-solving skills, and the ability to work under pressure, especially during high-demand periods or when addressing complex customer issues.
What are the most commonly searched types of Customer Experience jobs in Appleton, WI? The most popular types of Customer Experience jobs in Appleton, WI are:
What are popular job titles related to Customer Experience Manager jobs in Appleton, WI? For Customer Experience Manager jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Customer Experience Manager jobs in Appleton, WI look for? The top searched job categories for Customer Experience Manager jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Customer Experience Manager jobs? Cities near Appleton, WI with the most Customer Experience Manager job openings:
Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in Appleton, WI as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $56,564 per year, or $27.2 per hour.

Customer Experience Manager

Hoffmaster Group, Inc.

Oshkosh, WI • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 9 days ago

Job description

Hoffmaster is where tradition meets innovation. For decades, we've been a trusted name in foodservice products but what truly sets us apart is our people. We're a team of problem-solvers, creators, and collaborators who are passionate about delivering high-quality, sustainable solutions. Here, your ideas matter, your growth is supported, and your work helps shape experiences people enjoy every day. With a strong legacy and a forward-thinking mindset, we're driven by creativity, collaboration, and a commitment to sustainability. If you're looking to elevate your career with a company that's constantly evolving, you'll fit right in here.
What's so special about us?
From paper plates and napkins to paper straws, party supplies, and food wrap, Hoffmaster is a leader in the tableware industry.
What truly sets us apart is our people: Here your ideas don't just get heard, they help shape what's next. Your growth is supported, your contributions are valued, and your work plays a role in creating moments people enjoy every day.
Create. Collaborate. Elevate....your dining table and your career!
Lead the Future of Customer Experience
We are looking for a transformational, strategic leader to elevate the customer experience and shape how our teams deliver service excellence across every touchpoint. As the Customer Experience Manager, you will guide a high-performing customer service team, build strong cross-functional partnerships, and bring innovative customer experience strategies to life that create a seamless, proactive, and customer-centered experience.
Why This Role Matters
This is an opportunity to lead more than a function - it is a chance to shape the customer experience strategy, strengthen how teams work together, and create scalable improvements that directly impact customer satisfaction and business performance. The ideal leader will bring energy, clarity, and forward-thinking ideas to help transform service delivery and position the team for long-term success.
How You Will Make An Impact
  • Champion a customer-first culture that empowers teams to deliver exceptional service, resolve challenges with confidence, and build lasting customer trust.
  • Drive strategic process improvement initiatives and customer experience strategies that align with business goals, strengthen consistency, and enhance the overall customer experience.
  • Oversee the operations of the customer service function, ensuring customer inquiries, orders, and escalations are handled with accuracy, urgency, and professionalism.
  • Partner across sales, operations, logistics, quality, and other key functions to remove barriers, improve communication, and create a more connected customer journey.
  • Use performance metrics, customer feedback, CRM insights, and analytics tools to identify trends, measure success, and drive continuous improvement.
  • Navigate complex customer situations and negotiate solutions that balance customer needs with company standards and business priorities.

The Essentials
  • Bachelor's degree in Communications, Business, or a related field preferred; equivalent experience may be considered.
  • 5+ years of customer service leadership experience, preferably in manufacturing, distribution, or a related environment.
  • A strategic mindset with the ability to translate customer needs, operational priorities, and performance data into meaningful action.

Optional but Impressive
  • Proven ability to lead through change, influence across functions, and build alignment around shared customer experience goals.
  • Strong coaching skills with a passion for developing people, strengthening team performance, and creating accountability.
  • Experience using customer service best practices, CRM systems, analytics tools, and Microsoft Office to monitor performance and improve outcomes.
  • Exceptional communication, negotiation, and problem-solving skills, especially when resolving escalated or complex customer issues.

We don't just hire great people-we take care of them.
  • Competitive salary and incentives
  • Time off that lets you recharge
  • Retirement savings options
  • Growth opportunities that elevate your career
  • Comprehensive Medical, Dental, and Vision benefits
  • Pet insurance-because your furry friends matter too

Stay Connected- follow us on LinkedIn and explore more on our website:
Hoffmaster: Overview | LinkedIn
Home | Hoffmaster
EEO:
We invite all qualified applicants to apply, including individuals with disabilities or protected veterans, and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability. We provide reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation to apply or interview, please contact Recruitment@Hoffmaster.com
#HGISalary2920#LI-GZ1
We invite all qualified applicants to apply, including individuals with disabilities or protected veterans, and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability. We provide reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation to apply or interview, please contact Recruitment@Hoffmaster.com

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