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Manager Customer Experience Cx Jobs in Racine, WI

PNC

Branch Manager

Whitefish Bay, WI · On-site

Preferred Skills Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Behavior, Results-Oriented Competencies Branch ...

PNC Bank

Branch Manager

Oak Creek, WI · On-site

Preferred Skills Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Behavior, Results-Oriented Competencies Branch ...

PNC Bank

Branch Manager

Whitefish Bay, WI · On-site

Preferred Skills Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Behavior, Results-Oriented Competencies Branch ...

PNC

Branch Manager

Oak Creek, WI · On-site

Preferred Skills Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Behavior, Results-Oriented Competencies Branch ...

PNC Bank

Branch Manager

Muskego, WI · On-site

Preferred Skills Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Behavior, Results-Oriented Competencies Branch ...

PNC

Branch Manager

Muskego, WI · On-site

Preferred Skills Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Behavior, Results-Oriented Competencies Branch ...

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All JobsCustomer Experience Cx JobsManager Customer Experience Cx JobsManager Customer Experience Cx Jobs in Racine, WI

Manager Customer Experience Cx information

See Racine, WI salary details

$23K

$54.4K

$94.7K

How much do manager customer experience cx jobs pay per year?

As of Sep 4, 2026, the average yearly pay for manager customer experience cx in Racine, WI is $54,384.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,400.00 and $65,600.00 per year, depending on experience, location, and employer.

What does a Manager Customer Experience (CX) do?

A Manager Customer Experience (CX) is responsible for overseeing and improving the overall experience that customers have with a company. They analyze customer feedback, design strategies to enhance customer satisfaction, and lead teams to implement customer-centric processes. Their role often involves collaborating across departments, managing customer service initiatives, and using data to identify areas for improvement. Ultimately, their goal is to ensure that every customer interaction is positive and supports the company's brand and business objectives.

What are some common challenges Manager Customer Experience (CX) professionals face when aligning cross-functional teams to improve customer satisfaction?

Manager Customer Experience (CX) professionals often encounter challenges when working to align various departments—such as sales, marketing, support, and product development—towards a unified customer-centric approach. Differences in departmental priorities, communication styles, and KPIs can create silos, making it difficult to implement cohesive CX initiatives. Successful CX managers address these challenges by fostering open communication, establishing shared goals, and using data-driven insights to demonstrate the value of customer-focused strategies. Building strong relationships across teams and regularly showcasing customer feedback can help drive collaboration and ensure everyone is working toward enhancing the customer journey.

What are the key skills and qualifications needed to thrive as a Manager Customer Experience (CX), and why are they important?

To thrive as a Manager Customer Experience (CX), you need expertise in customer service management, data analysis, and a relevant degree in business or a related field. Familiarity with CX platforms (such as Salesforce or Zendesk), CRM systems, and certifications in customer experience (like CCXP) are highly valuable. Exceptional communication, leadership, and problem-solving skills set outstanding candidates apart in this role. These skills and qualities are vital for driving customer satisfaction, fostering team performance, and aligning CX strategies with business goals.

What is the difference between Manager Customer Experience Cx vs Customer Service Manager?

AspectManager Customer Experience CxCustomer Service Manager
Primary FocusEnhancing overall customer experience and satisfaction across multiple touchpointsManaging customer service operations and resolving customer issues
Required SkillsCustomer journey mapping, data analysis, cross-department collaborationCustomer support, conflict resolution, team management
Work EnvironmentCross-functional teams, strategic planning, customer insightsCustomer support centers, service teams, direct customer interaction
Common UsageUsed in industries focusing on holistic customer experience strategiesUsed in retail, telecom, and service industries for frontline support

The Manager Customer Experience Cx focuses on improving the entire customer journey and strategic initiatives, while the Customer Service Manager concentrates on managing customer support teams and resolving issues. Both roles require strong communication skills, but the Cx role emphasizes data-driven experience enhancement, whereas the Customer Service Manager emphasizes operational management.

What are the most commonly searched types of Customer Experience Cx jobs in Racine, WI?

The most popular types of Customer Experience Cx jobs in Racine, WI are:

What are popular job titles related to Manager Customer Experience Cx jobs in Racine, WI?

For Manager Customer Experience Cx jobs in Racine, WI, the most frequently searched job titles are:

What job categories do people searching Manager Customer Experience Cx jobs in Racine, WI look for?

The top searched job categories for Manager Customer Experience Cx jobs in Racine, WI are:

Manager Customer Experience Cx jobs near you

Marketing Manager - MP Systems

PPC Partners

East Troy, WI • On-site

Full-time

Re-posted 25 days ago

Job description

Role Overview
The Marketing Manager leads execution and alignment of PPC's enterprise marketing strategy within assigned operating company (OpCo) or business segment. This role is responsible for driving growth, strengthening the brand, and enhancing customer experience by connecting strategy to execution across the full marketing funnel.
The Marketing Manager partners with enterprise marketing functions and OpCo leadership to deliver scalable, consistent, and data-driven marketing programs that support pipeline development, customer engagement, and business performance.
Key Responsibilities
Market Strategy, Growth & Demand Generation
  • Partner with OpCo leadership to translate enterprise strategy into local growth and demand generation plans
  • Develop and execute integrated marketing campaigns that drive pipeline growth, market visibility, and account development
  • Analyze market trends, customer needs, and competitor activity to inform business decisions
  • Manage opportunity tracking, campaign performance, and reporting in collaboration with CRM and analytics teams
  • Support pursuit strategy, key accounts, and priority growth initiatives

Brand Leadership & Content Strategy
  • Ensure consistent application and evolution of PPC brand standards across all OpCo marketing efforts
  • Lead development of marketing content, including proposals, collateral, digital campaigns, and thought leadership
  • Oversee creative execution in partnership with Creative Services (design, copy, video, photography)
  • Manage public relations efforts, including awards, publications, and industry visibility
  • Maintain a strong, consistent brand presence across all customer touchpoints

Customer Experience (CX) Leadership
  • Drive execution of customer experience initiatives across the lifecycle--from sales through project delivery and service
  • Collaborate with teams to identify key "moments that matter" and ensure consistency in customer interactions
  • Utilize customer feedback (CSAT, NPS, etc.) to identify improvement opportunities and influence operational decisions
  • Support closed-loop feedback processes to ensure customer insights lead to action
  • Partner with operations to align messaging, communication, and experience delivery

MarTech, Digital & Analytics Management
  • Oversee digital presence, including website, social media, and email marketing execution
  • Partner with enterprise teams to leverage marketing technology platforms (CRM, CMS, analytics tools) effectively
  • Monitor and report on campaign performance, digital engagement, and ROI
  • Ensure data integrity across systems to support accurate reporting and decision-making
  • Identify opportunities to optimize marketing performance through data-driven insights

OpCo Alignment & Cross-Functional Leadership
  • Serve as the primary marketing partner to assigned OpCo(s), ensuring alignment with both local priorities and enterprise strategy
  • Lead project planning, prioritization, and execution across multiple initiatives
  • Manage relationships with internal stakeholders, agencies, and external partners
  • Mentor and support Marketing Coordinators and Associates, driving skill development and consistency

Core Capabilities
  • Strong strategic thinking with ability to translate strategy into execution
  • Experience managing integrated marketing campaigns across multiple channels
  • Knowledge of brand management, digital marketing, CRM systems, and analytics
  • Strong project management and organizational leadership skills
  • Ability to influence and collaborate across cross-functional teams and leadership levels
  • Excellent communication, storytelling, and presentation skills
  • Analytical mindset with ability to interpret data and drive action
  • Adaptability in a fast-paced, multi-OpCo environment

Education & Experience
  • Bachelor's degree in Marketing, Communications, Business, or related field required
  • 5+ years of marketing experience, preferably in the A/E/C or professional services industry
  • Experience working in a multi-entity or decentralized organization is preferred

Apply