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Spectrum Customer Service Jobs (NOW HIRING)

SPECTRUM

Customer Support Representative

Louisville, KY · On-site

$14.75 - $20/hr

Then you'll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that ...

SPECTRUM

Customer Support Representative

Louisville, KY · On-site

$14.75 - $20/hr

Then you'll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that ...

SPECTRUM

Customer Support Representative

Columbus, OH · On-site

$20 - $27.80/hr

Then you'll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that ...

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How much do spectrum customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for spectrum customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Spectrum Customer Service representatives, and how can they be managed?

Spectrum Customer Service representatives often encounter high call volumes and customers with a range of technical or billing concerns. Managing these challenges requires adaptability, effective stress management, and the ability to remain calm and helpful under pressure. Regular training and supportive supervision are provided to help employees handle complex situations and stay updated on system changes. Working as part of a collaborative team also provides opportunities to share tips and successful strategies. Spectrum values teamwork and ongoing development to foster a positive environment for both employees and customers.

What is a Spectrum Customer Service job?

A Spectrum Customer Service job involves assisting customers with inquiries related to their Spectrum services, including billing, technical support, and account management. Representatives handle customer concerns, troubleshoot service issues, and provide solutions to ensure a positive experience. Strong communication skills and a customer-focused approach are essential. The role may be based in a call center or involve remote support, depending on the position.

What are the key skills and qualifications needed to thrive in the Spectrum Customer Service position, and why are they important?

To thrive as a Spectrum Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic troubleshooting tools is often required. Patience, active listening, and a customer-focused attitude are key soft skills that set high performers apart. These qualities are essential for effectively resolving customer issues, ensuring satisfaction, and maintaining company reputation in a fast-paced environment.

More about Spectrum Customer Service jobs
What cities are hiring for Spectrum Customer Service jobs? Cities with the most Spectrum Customer Service job openings:
What states have the most Spectrum Customer Service jobs? States with the most job openings for Spectrum Customer Service jobs include:
What job categories do people searching Spectrum Customer Service jobs look for? The top searched job categories for Spectrum Customer Service jobs are:
Spectrum Customer Service jobs near you
Infographic showing various Spectrum Customer Service job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 7% Full Time, 79% Part Time, 11% Contract, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Supervisor

Customer Operations

Kansas City, MO

Full-time

Posted 9 days ago

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Have you been told you’re a “people person?” Do you enjoy solving problems with attention and care? Ready to work with customers to resolve service related issues? If this sounds like you, you will thrive as a Supervisor on Spectrum’s Customer Service team.


Customer Service Supervisors are vital to our mission, providing customer support that our business customers rely on. You’ll work in a collaborative environment, alongside an encouraging team, making a difference every day.

WHAT OUR CUSTOMER SERVICE SUPERVISORS ENJOY MOST

  • Leading a team of representatives using encouragement and accountability to create a cohesive work unit
  • Cultivating critical skills in staff through on-the-job training and performance reviews to produce more effective employees
  • Mentoring and coaching individuals to ensure performance standards are met and customer experience is enhanced
  • Using leadership skills to motivate the customer service team to take action and develop solutions to enhance the customer experience

We’re a large organization with bustling call centers offering a variety of shifts. People who do well in this role are strong problem solvers who can manage difficult conversations from clients and exhibit a robust understanding of the value Spectrum services provide. If you’d enjoy this type of dynamic job, we want to hear from you!


WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

  • Education: High school diploma with some college course work in business or related field; equivalent experience
  • Experience: 5-7 years of customer service/call center experience
  • Technical Skills: Personal and computer software applications (word processing, spreadsheet, cable billing system, etc.)
  • Skills: Effective communication, supervision, organization, time management
  • Abilities: Leadership, equitable, multitasking, adaptable, dependable, good vision
  • Knowledge of: Functions and tasks in customer relations, applicable products and services, general accounting and billing procedures

Schedule:

  • 10:00 pm - 7:00 am OFF Sun/Mon

Preferred Qualifications

  • Additional Experience: 3+ years of supervisory or leadership experience

#LI-TC2
CCS450 2026-71945 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Qualifications:

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

  • Education: High school diploma with some college course work in business or related field; equivalent experience
  • Experience: 5-7 years of customer service/call center experience
  • Technical Skills: Personal and computer software applications (word processing, spreadsheet, cable billing system, etc.)
  • Skills: Effective communication, supervision, organization, time management
  • Abilities: Leadership, equitable, multitasking, adaptable, dependable, good vision
  • Knowledge of: Functions and tasks in customer relations, applicable products and services, general accounting and billing procedures

Schedule:

  • 10:00 pm - 7:00 am OFF Sun/Mon

Preferred Qualifications

  • Additional Experience: 3+ years of supervisory or leadership experience
Employment Type: Full Time

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