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Spectrum Customer Service Jobs in New York (NOW HIRING)

SPECTRUM

Manager, Strategic Market Sales

Manhattan, NY · On-site

$104K/yr

Assign high-priority customers and pursue long-term business opportunities while complying with ... Network of C-level contacts to position Spectrum business services nationally * Proven ability to ...

WSA Americas

Customer Service Manager

Hauppauge, NY · On-site

Our portfolio of technologies spans the full spectrum of hearing care, from distinct hearing brands ... Build, lead, and maintain a high-performance customer service team culture. * Conduct regular one ...

WSA Americas

Customer Service Manager

Hauppauge, NY · On-site

Our portfolio of technologies spans the full spectrum of hearing care, from distinct hearing brands ... Build, lead, and maintain a high-performance customer service team culture. * Conduct regular one ...

PLP Group

Spectrum Manager

Manhattan, NY · On-site

$150 - $215/hr

... services, the Defense Spectrum Organization, combatant command frequency management offices, DISA, J6/MC4EB, NTIA, and the FCC.* Sit across the table from customers and end-users in demos, RFI ...

Jj

Professional, Customer Service Systems

Raritan, NJ · On-site

$15.25 - $19.50/hr

... full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and ... TheProfessional, Customer Service Systemspartners with IT, Commercial Technology, and business ...

SPECTRUM

Retail Store Manager

Fresh Meadows, NY · On-site

$69K/yr

At Spectrum, you will support your team to deliver exceptional sales, retention and customer service, guiding professionals to excel in every customer interaction. You'll work alongside the Market ...

SPECTRUM

Security Guard

Stamford, CT · On-site

$21.85/hr

... Spectrum Required Qualifications Education * High school diploma or equivalent Experience * 2+ years of Customer Service in the retail or hospitality sector License * Must possess a valid Driver ...

Customer Operations

Data Scientist

Stamford, CT · On-site +1

At Spectrum, you'll use advanced statistical techniques and machine learning to develop impactful ... Effective verbal and written communication, relationship management and customer service skills

SPECTRUM

Assistant Store Manager

Manhattan, NY · On-site

$22.75/hr

At Spectrum, we believe that every customer interaction is an opportunity to create meaningful connections and deliver exceptional service. As an Assistant Store Manager , you play a critical role in ...

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Spectrum Customer Service information

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How much do spectrum customer service jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for spectrum customer service in New York is $20.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.88 per hour, depending on experience, location, and employer.

What is a Spectrum Customer Service?

A Spectrum Customer Service job involves assisting customers with inquiries related to their Spectrum services, including billing, technical support, and account management. Representatives handle customer concerns, troubleshoot service issues, and provide solutions to ensure a positive experience. Strong communication skills and a customer-focused approach are essential. The role may be based in a call center or involve remote support, depending on the position.

What are the key skills and qualifications needed to thrive in Spectrum Customer Service?

To thrive as a Spectrum Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic troubleshooting tools is often required. Patience, active listening, and a customer-focused attitude are key soft skills that set high performers apart. These qualities are essential for effectively resolving customer issues, ensuring satisfaction, and maintaining company reputation in a fast-paced environment.

What are some common challenges faced by Spectrum Customer Service representatives, and how can they be managed?

Spectrum Customer Service representatives often encounter high call volumes and customers with a range of technical or billing concerns. Managing these challenges requires adaptability, effective stress management, and the ability to remain calm and helpful under pressure. Regular training and supportive supervision are provided to help employees handle complex situations and stay updated on system changes. Working as part of a collaborative team also provides opportunities to share tips and successful strategies. Spectrum values teamwork and ongoing development to foster a positive environment for both employees and customers.

Does Spectrum Customer Service pay employees well?

Spectrum Customer Service representatives typically earn hourly wages that are around or slightly below industry averages for customer support roles, with additional benefits such as health insurance and paid time off. Compensation can vary based on experience, location, and shift differentials, but overall, pay is considered competitive for entry-level positions in the telecommunications sector.

Is Spectrum customer service a good job?

Spectrum customer service roles involve assisting customers with technical issues and account management, often requiring strong communication and problem-solving skills. The job typically offers full-time hours, training, and opportunities for advancement, but may include high call volume and performance targets. Overall, it can be a stable entry-level position for those interested in the telecommunications industry.

What are popular job titles related to Spectrum Customer Service jobs in New York?

For Spectrum Customer Service jobs in New York, the most frequently searched job titles are:

What job categories do people searching Spectrum Customer Service jobs in New York look for?

The top searched job categories for Spectrum Customer Service jobs in New York are:

What cities in New York are hiring for Spectrum Customer Service jobs?

Cities in New York with the most Spectrum Customer Service job openings:

Spectrum Customer Service jobs near you
Infographic showing various Spectrum Customer Service job openings in New York as of August 2026, with employment types broken down into 76% Full Time, and 24% Part Time. Highlights an 100% In-person job distribution, with an average salary of $42,774 per year, or $20.6 per hour.

Manager, Strategic Market Sales

SPECTRUM

Manhattan, NY • On-site

$104K/yr

Full-time

This job post has expired 3 days ago. Applications are no longer accepted.

Spectrum rating

7.9

Company rating: 7.9 out of 10

Based on 615 frontline employees who took The Breakroom Quiz

30th of 99 rated telecommunications companies

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you motivated to elevate Spectrum Business' national presence while steering high-impact sales initiatives? As Manager, Strategic Market Sales, you’ll lead a dedicated National Accounts Sales Team, forge connections across critical internal departments and build relationships with Spectrum business customers nationwide. Your direction will drive revenue growth, optimize sales processes and empower your team to exceed targets—directly influencing Spectrum’s trajectory.


How You’ll Make an Impact   

  • Lead, supervise and motivate National Account Managers and Executives to foster productivity and surpass monthly sales targets
  • Coordinate recruiting, training and ongoing development to build a cohesive sales unit
  • Oversee daily administration ensuring completion of reports, project plans and business cases using Spectrum’s CRM tools
  • Conduct weekly sales staff meetings and individual reviews to monitor performance and drive account maintenance and acquisition
  • Attend sales calls with representatives to support client engagement and opportunity development
  • Provide weekly sales forecasts, summaries and funnel reports to inform business strategy
  • Assign high-priority customers and pursue long-term business opportunities while complying with Spectrum policies and procedures
  • Coach team members to develop skills required for achieving excellence

Working Conditions   

  • Office environment

What You’ll Bring to Spectrum   

Required Qualifications   

Education   

  • Bachelor’s Degree from a four-year college or university or equivalent training, education and experience

Experience   

  • 5+ years managing multi-national or global sales organizations for a national telecom service provider

Skills   

  • Proficiency in English communication
  • Network of C-level contacts to position Spectrum business services nationally
  • Proven ability to create, build and execute national sales budgets
  • Demonstrated leadership in building and directing sales organizations
  • Expertise in Social Selling and prospecting
  • Proficient in database management including CRM tools such as Siebel or Salesforce
  • Comprehensive understanding of Voice technologies (PRI, VOIP, SIP), Data solutions (TDM, DS3, OCn, Ethernet), equipment vendors and managed services including MPLS and SaaS
  • Ability to travel up to 50 percent of the time
  • Valid State driver’s license and safe driving record

Preferred Qualifications

Experience

  • 2+ years management or leadership experience

#LI-RW1
SNT520 2026-74605 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $104,500.00 and $222,400.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
In addition, this position has a commission earnings target starting at $72,000.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

What Spectrum employees say

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About Spectrum

Sourced by ZipRecruiter

Spectrum is America's fastest-growing TV, internet and voice provider. Our organization is one filled with a diverse group of hardworking people. They're committed to helping us grow, and we're committed to growing with them because making sure everyone reaches their full potential is a key part of our mission.

Industry

Technology, communication and media and telecommunications

Company size

10,000+ Employees

Headquarters location

Stamford, CT, US

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