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Spectrum Customer Service Jobs in New York (NOW HIRING)

SPECTRUM

Business Account Executive

Woodside, NY · On-site

$47K/yr

Collaborate with other business groups to ensure seamless order execution and exceptional customer service * Attend sales meetings and training sessions to stay current with Spectrum's products and ...

SPECTRUM

Business Account Executive

Woodside, NY

$47K/yr

Collaborate with other business groups to ensure seamless order execution and exceptional customer service * Attend sales meetings and training sessions to stay current with Spectrum's products and ...

SPECTRUM

Retail Sales Specialist

Manhattan, NY · On-site

$18/hr

As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in ...

Spectrum

Business Account Executive

Woodside, NY · On-site

$47K - $94K/yr

Collaborate with other business groups to ensure seamless order execution and exceptional customer service * Attend sales meetings and training sessions to stay current with Spectrum's products and ...

SPECTRUM Careers

Retail Store Manager

Glendale, NY · On-site

$69K - $136K/yr

At Spectrum, you will support your team to deliver exceptional sales, retention and customer service, guiding professionals to excel in every customer interaction. You'll work alongside the Market ...

New

SPECTRUM Careers

Retail Store Manager

Brooklyn, NY · On-site

$69K - $136K/yr

At Spectrum, you will support your team to deliver exceptional sales, retention and customer service, guiding professionals to excel in every customer interaction. You'll work alongside the Market ...

New

SPECTRUM Careers

Retail Store Manager

Brooklyn, NY · On-site

$69K - $136K/yr

At Spectrum, you will support your team to deliver exceptional sales, retention and customer service, guiding professionals to excel in every customer interaction. You'll work alongside the Market ...

New

SPECTRUM Careers

Retail Store Manager

Glendale, NY · On-site

$69K - $136K/yr

At Spectrum, you will support your team to deliver exceptional sales, retention and customer service, guiding professionals to excel in every customer interaction. You'll work alongside the Market ...

New

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Spectrum Customer Service information

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How much do spectrum customer service jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for spectrum customer service in New York is $20.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.88 per hour, depending on experience, location, and employer.

What is a Spectrum Customer Service?

A Spectrum Customer Service job involves assisting customers with inquiries related to their Spectrum services, including billing, technical support, and account management. Representatives handle customer concerns, troubleshoot service issues, and provide solutions to ensure a positive experience. Strong communication skills and a customer-focused approach are essential. The role may be based in a call center or involve remote support, depending on the position.

What are the key skills and qualifications needed to thrive in Spectrum Customer Service?

To thrive as a Spectrum Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic troubleshooting tools is often required. Patience, active listening, and a customer-focused attitude are key soft skills that set high performers apart. These qualities are essential for effectively resolving customer issues, ensuring satisfaction, and maintaining company reputation in a fast-paced environment.

What are some common challenges faced by Spectrum Customer Service representatives, and how can they be managed?

Spectrum Customer Service representatives often encounter high call volumes and customers with a range of technical or billing concerns. Managing these challenges requires adaptability, effective stress management, and the ability to remain calm and helpful under pressure. Regular training and supportive supervision are provided to help employees handle complex situations and stay updated on system changes. Working as part of a collaborative team also provides opportunities to share tips and successful strategies. Spectrum values teamwork and ongoing development to foster a positive environment for both employees and customers.

Does Spectrum Customer Service pay employees well?

Spectrum Customer Service representatives typically earn hourly wages that are around or slightly below industry averages for customer support roles, with additional benefits such as health insurance and paid time off. Compensation can vary based on experience, location, and shift differentials, but overall, pay is considered competitive for entry-level positions in the telecommunications sector.

Is Spectrum customer service a good job?

Spectrum customer service roles involve assisting customers with technical issues and account management, often requiring strong communication and problem-solving skills. The job typically offers full-time hours, training, and opportunities for advancement, but may include high call volume and performance targets. Overall, it can be a stable entry-level position for those interested in the telecommunications industry.

What are popular job titles related to Spectrum Customer Service jobs in New York?

For Spectrum Customer Service jobs in New York, the most frequently searched job titles are:

What job categories do people searching Spectrum Customer Service jobs in New York look for?

The top searched job categories for Spectrum Customer Service jobs in New York are:

What cities in New York are hiring for Spectrum Customer Service jobs?

Cities in New York with the most Spectrum Customer Service job openings:

Spectrum Customer Service jobs near you
Infographic showing various Spectrum Customer Service job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $42,774 per year, or $20.6 per hour.

Retail Sales Specialist - Part-Time (Bilingual Spanish)

SPECTRUM

Brooklyn, NY • On-site

$18/hr

Part-time

This job post has expired 1 day ago. Applications are no longer accepted.

Spectrum rating

7.9

Company rating: 7.9 out of 10

Based on 615 frontline employees who took The Breakroom Quiz

30th of 101 rated telecommunications companies

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Earn $20/hour base pay, with the potential to earn $27.02/hour through commission and incentives. Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving the way for a long and rewarding career with us.

Do you have a passion for connecting with people and driving sales? As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in enhancing the customer experience and fostering a culture of exceptional customer care at every store location.


What Our Part Time Retail Sales Specialists Enjoy Most About the Role

  • Enhancing the customer experience while meeting sales, service, and operational goals.
  • Identifying sales opportunities and creating ideal customer experiences through product support and education.
  • Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products.
  • Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses.
  • Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participating in training programs.

Working Conditions

  • This role requires a flexible schedule, regular attendance, physical demands (lifting up to 35 lbs., prolonged standing) and adherence to Spectrum's dress code in a moderately noisy retail environment.

Required Qualifications

Education

  • High School Diploma or equivalent.

Skills & Abilities

  • Proficiency in cash handling and accurate payment transactions.
  • High comfort level with personal technology, including mobile devices and video platforms and proficiency in computer applications.
  • Basic math skills.
  • Ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively.
  • Familiarity with goal- and incentive-based work environments.
  • Strong performance in a fast-paced team environment.
  • Effective communication with employees and customers in person, on the phone and in writing.
  • Highly effective interpersonal skills for building partnerships across the organization.
  • Self-motivated, competitive spirit with a desire to exceed sales goals.
  • Positive and professional demeanor, strong attention to detail and problem-solving skills.
  • Bilingual: Spanish.

Preferred Qualifications

  • Knowledge of the latest technology and devices.
  • 1-5 years of sales/customer service experience.
  • 1-3 years of telecommunications/wireless experience.

#LI-DN2
SRL104 2026-81000 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $18.00 and $31.75. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
In addition, this position has a commission earnings target starting at $7,300.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

What Spectrum employees say

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About Spectrum

Sourced by ZipRecruiter

Spectrum is America's fastest-growing TV, internet and voice provider. Our organization is one filled with a diverse group of hardworking people. They're committed to helping us grow, and we're committed to growing with them because making sure everyone reaches their full potential is a key part of our mission.

Industry

Technology, communication and media and telecommunications

Company size

10,000+ Employees

Headquarters location

Stamford, CT, US

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