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Spectrum Customer Service Jobs (NOW HIRING)

SPECTRUM

Call Center Representative

Columbus, OH · On-site

$20 - $27.80/hr

Then you'll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that ...

SPECTRUM

Call Center Representative

Louisville, KY · On-site

$14.75 - $18.25/hr

Then you'll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that ...

SPECTRUM

Business Account Executive

Farmington, MO

As an Account Executive, you will engage directly with prospective clients in your territory, selling voice, data, video and mobile services while expanding Spectrum's customer base. Your success ...

SPECTRUM

Customer Support Representative

Blue Ash, OH · On-site

$20 - $25.25/hr

If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team. Customer Service Representatives on our billing team are vital to our mission ...

Customer Operations

Data Analyst

Stamford, CT · Hybrid

At Spectrum, we keep millions of customers connected across our 41-state footprint. The Customer Service Reliability team plays an important role in helping ensure those connections remain dependable ...

SPECTRUM

Customer Support Representative

Rochester, NY · On-site

$20 - $27.80/hr

If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team. At Spectrum, we keep our customers connected by delivering Internet, Voice, and ...

SPECTRUM

Business Account Executive

Columbia, MO

As an Account Executive, you will engage directly with prospective clients in your territory, selling voice, data, video and mobile services while expanding Spectrum's customer base. Your success ...

SPECTRUM

Customer Support Representative

Schenectady, NY · On-site

$20 - $27.80/hr

If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team. At Spectrum, we keep our customers connected by delivering Internet, Voice, and ...

SPECTRUM

Business Account Executive

Whitefield, NH

As an Account Executive, you will engage directly with prospective clients in your territory, selling voice, data, video and mobile services while expanding Spectrum's customer base. Your success ...

SPECTRUM

Business Account Executive

Osage Beach, MO

As an Account Executive, you will engage directly with prospective clients in your territory, selling voice, data, video and mobile services while expanding Spectrum's customer base. Your success ...

SPECTRUM

Business Account Executive

Columbia, MO

As an Account Executive, you will engage directly with prospective clients in your territory, selling voice, data, video and mobile services while expanding Spectrum's customer base. Your success ...

SPECTRUM

Business Account Executive

Hannibal, MO

As an Account Executive, you will engage directly with prospective clients in your territory, selling voice, data, video and mobile services while expanding Spectrum's customer base. Your success ...

SPECTRUM

Customer Service Representative

San Antonio, TX · On-site

$20/hr

Then working as a professional Customer Service Representative at Spectrum may be right for you. As a Customer Service Representative with a focus on Video Repair, you will use your communication and ...

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How much do spectrum customer service jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for spectrum customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Spectrum Customer Service representatives, and how can they be managed?

Spectrum Customer Service representatives often encounter high call volumes and customers with a range of technical or billing concerns. Managing these challenges requires adaptability, effective stress management, and the ability to remain calm and helpful under pressure. Regular training and supportive supervision are provided to help employees handle complex situations and stay updated on system changes. Working as part of a collaborative team also provides opportunities to share tips and successful strategies. Spectrum values teamwork and ongoing development to foster a positive environment for both employees and customers.

What is a Spectrum Customer Service job?

A Spectrum Customer Service job involves assisting customers with inquiries related to their Spectrum services, including billing, technical support, and account management. Representatives handle customer concerns, troubleshoot service issues, and provide solutions to ensure a positive experience. Strong communication skills and a customer-focused approach are essential. The role may be based in a call center or involve remote support, depending on the position.

What are the key skills and qualifications needed to thrive in the Spectrum Customer Service position, and why are they important?

To thrive as a Spectrum Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic troubleshooting tools is often required. Patience, active listening, and a customer-focused attitude are key soft skills that set high performers apart. These qualities are essential for effectively resolving customer issues, ensuring satisfaction, and maintaining company reputation in a fast-paced environment.

More about Spectrum Customer Service jobs
What cities are hiring for Spectrum Customer Service jobs? Cities with the most Spectrum Customer Service job openings:
What states have the most Spectrum Customer Service jobs? States with the most job openings for Spectrum Customer Service jobs include:
What job categories do people searching Spectrum Customer Service jobs look for? The top searched job categories for Spectrum Customer Service jobs are:
Spectrum Customer Service jobs near you
Infographic showing various Spectrum Customer Service job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 7% Full Time, 79% Part Time, 11% Contract, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Call Center Representative

Call Center Representative

SPECTRUM

Columbus, OH • On-site

$20 - $27.80/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Spectrum rating

8.0

Company rating: 8.0 out of 10

Based on 585 frontline employees who took The Breakroom Quiz

18th of 76 rated telecommunications companies

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech-savvy and love to multi-task? Then you’ll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers.


As a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company.

WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST

  • Continuously learning and turning that knowledge into customer service wins
  • Uncovering customers needs, creating solutions, and resolving problems
  • Making a positive impression on customers through a best-in-class experience
  • Representing a Fortune 100 company with professionalism and courtesy
  • Working in an open, friendly environment with a supportive, energetic team
     

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you’ll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If you’d enjoy this type of dynamic job, we want to hear from you.


WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, customer service
  • Abilities: Dependable, problem-solving, professional, positive, proactive, multi-tasking, resilient

CRP114 2026-75587 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $20.00 and $27.80. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

What Spectrum employees say

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About Spectrum

Sourced by ZipRecruiter

Spectrum is America's fastest-growing TV, internet and voice provider. Our organization is one filled with a diverse group of hardworking people. They're committed to helping us grow, and we're committed to growing with them because making sure everyone reaches their full potential is a key part of our mission.

Industry

Technology, communication and media and telecommunications

Company size

10,000+ Employees

Headquarters location

Stamford, CT, US

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