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Customer Retention Jobs in Michigan (NOW HIRING)

Guardian Alarm

Customer Retention Specialist

Southfield, MI · On-site

$13 - $18/hr

The Customer for Life Specialist is responsible for delivering exceptional customer service and solutions through implementation of customer retention strategies to increase loyalty and retain ...

New

Guardian Alarm

Customer Retention Specialist

Southfield, MI · On-site

$13 - $18/hr

The Customer for Life Specialist is responsible for delivering exceptional customer service and solutions through implementation of customer retention strategies to increase loyalty and retain ...

Rustman Agency

Customer Retention Sales Manager

Cheboygan, MI · On-site

$44K - $50K/yr

Job Summary We are seeking a Customer Retention Sales Manager to lead our client loyalty efforts. In this role, you will manage a team focused on maintaining and growing relationships with existing ...

Insulet Corporation

Customer & Healthcare Provider Engagement / Retention (SalesBased) * Serves as a clinical retention contact for an assigned geographic territory, supporting customer retention efforts and ...

burton

Retention Marketing Manager

Burton, MI · On-site +1

They drive customer retention, engagement, and loyalty for our DTC business with a primary focus on email marketing, SMS, CRM, and other customer lifecycle strategies, with an additional emphasis on ...

burton

Retention Marketing Manager

Burton, MI · On-site +1

They drive customer retention, engagement, and loyalty for our DTC business with a primary focus on email marketing, SMS, CRM, and other customer lifecycle strategies, with an additional emphasis on ...

burton

Retention Marketing Manager

Burton, MI · On-site +1

They drive customer retention, engagement, and loyalty for our DTC business with a primary focus on email marketing, SMS, CRM, and other customer lifecycle strategies, with an additional emphasis on ...

burton

Retention Marketing Manager

Burton, MI · On-site +1

They drive customer retention, engagement, and loyalty for our DTC business with a primary focus on email marketing, SMS, CRM, and other customer lifecycle strategies, with an additional emphasis on ...

Autore Oil and Propane

Customer Service Rep

Cedarville, MI · On-site

$20/hr

What you do directly supports customer retention, smooth operations, and growth across our service areas. What You'll Do You'll work at the center of customer communication and internal coordination ...

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How much do customer retention jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for customer retention in Michigan is $15.71, according to ZipRecruiter salary data. Most workers in this role earn between $11.92 and $16.35 per hour, depending on experience, location, and employer.

What is a customer retention job?

A customer retention job involves developing strategies to keep existing customers engaged and loyal to a company or brand. Roles often include analyzing customer data, creating loyalty programs, and working with marketing or sales teams to improve customer satisfaction and reduce churn. Skills in communication, data analysis, and familiarity with customer relationship management (CRM) tools are typically required.

What are the key skills and qualifications needed to thrive in the Customer Retention position, and why are they important?

To thrive in Customer Retention, you need strong communication and problem-solving skills, industry knowledge, and often a background in customer service or account management. Familiarity with Customer Relationship Management (CRM) software and experience with analytics or feedback tools are typically beneficial. Outstanding candidates demonstrate empathy, patience, and persuasive negotiation abilities to handle sensitive customer situations. These skills are crucial to understanding customer needs, building loyalty, and effectively reducing churn for the organization.

How can I make 2000 a week working from home?

Customer retention roles often pay hourly or commission-based wages, and earning $2000 weekly typically requires high sales performance, strong communication skills, and experience with CRM tools. Many positions offer flexible schedules, but reaching this income level may involve working full-time, taking on multiple clients, or pursuing advanced certifications to increase earning potential.

What is a Customer Retention job?

A Customer Retention job focuses on keeping existing customers engaged and satisfied to prevent them from leaving for competitors. This role involves analyzing customer behavior, addressing concerns, and implementing strategies like loyalty programs, personalized communication, and special offers. Professionals in this field work closely with sales, marketing, and support teams to enhance customer experience and long-term loyalty. Effective customer retention helps businesses increase revenue, reduce churn, and build strong relationships with their customers.

What are some common challenges faced in a Customer Retention role, and how are they typically managed?

Professionals in Customer Retention often deal with challenges such as handling dissatisfied customers, resolving complaints efficiently, and proactively identifying reasons for potential churn. These challenges are usually managed through a blend of attentive listening, effective communication, and the use of CRM tools to track customer feedback and engagement trends. You'll collaborate closely with sales, product, and support teams to address issues holistically and implement retention strategies. Overcoming these challenges not only strengthens your problem-solving skills but also builds valuable relationships that benefit both the customer and the company.

What does customer retention do?

Customer retention involves strategies and activities that a customer retention specialist uses to keep existing customers engaged and loyal to a company. This role often includes analyzing customer data, developing loyalty programs, and providing excellent service to reduce churn and increase repeat business.

What jobs pay 4000 a week without a degree?

Customer retention roles typically do not pay $4,000 a week without a degree; however, high-earning sales positions, such as insurance or real estate agents, can reach that level with experience and strong performance. Skilled trades like certain construction or electrical work may also offer high weekly earnings, especially for independent contractors or those with specialized certifications. Success in these roles often depends on sales skills, experience, and the ability to build client relationships.
What are the most commonly searched types of Customer Retention jobs in Michigan? The most popular types of Customer Retention jobs in Michigan are:
What are popular job titles related to Customer Retention jobs in Michigan? For Customer Retention jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Customer Retention jobs in Michigan look for? The top searched job categories for Customer Retention jobs in Michigan are:
Customer Retention jobs near you
Infographic showing various Customer Retention job openings in Michigan as of July 2026, with employment types broken down into 88% Full Time, and 12% Contract. Highlights an 86% In-person, 7% Hybrid, and 7% Remote job distribution, with an average salary of $32,681 per year, or $15.7 per hour.

Customer Retention Specialist

Guardian Alarm Company of Michigan

Southfield, MI • On-site

$13 - $18/hr

Full-time

Posted 4 days ago

Job description

General Purpose & Essential Duties:
The Customer for Life Specialist is responsible for delivering exceptional customer service and solutions through implementation of customer retention strategies to increase loyalty and retain business. Individuals in this role work directly with customers who are at risk of cancelling services by addressing complaints and implementing retention strategies with the goal of increasing satisfaction and securing customer renewals or saves.
  • Negotiate renewals or saves to retain customers and upsell products and services
  • Perform customer negotiation and reach a fair conclusion from both Guardian and customer perspectives
  • Consistently meet or exceed retention productivity goals
  • Retain an average of 70% or better of all cancellation calls received each day
  • Retain an average of 70% or better of all revenue relating to cancellation calls
  • Resolve all customer calls within 24 hours to improve overall cancellation rate
  • Ensure knowledge of competitors' services in order to demonstrate Guardian's features and benefits advantages over the competition
  • Tracks contracts that are soon to expire and contact customers directly for renewals
  • Analyze customer feedback to develop new techniques to ensure customer retention
  • Provide excellent customer service and ensure a positive customer experience
  • Build positive working relationships with customers at risk of cancelling for additional/repeat business purposes
  • Works closely with sales, customer operations and field service teams to assist in customer retention when necessary
  • Maintain current retention queue in MAS and document all pertinent information following all customer contacts

Required Skills, Abilities, Education & Experience:
  • Excellent communication skills including active listening.
  • Ability to remain calm and in control during difficult conversations.
  • Service-oriented and able to resolve customer grievances.
  • Strong organizational and attention to detail skills
  • Proficient computer skills with the ability to learn new software.
  • Knowledge of, or ability to learn, product, service, or area of customer service specialization.
  • High school diploma or equivalent.
  • Customer service experience required.
  • Some experience with the product or service to which the specialist will be assigned preferred.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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