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Customer Retention Manager Jobs in Michigan (NOW HIRING)

Rustman Agency

Customer Retention Sales Manager

Cheboygan, MI · On-site

$44K - $50K/yr

Job Summary We are seeking a Customer Retention Sales Manager to lead our client loyalty efforts. In this role, you will manage a team focused on maintaining and growing relationships with existing ...

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All JobsCustomer Retention JobsCustomer Retention Manager JobsCustomer Retention Manager Jobs in Michigan

Customer Retention Manager information

See Michigan salary details

$21.4K

$50.6K

$88K

How much do customer retention manager jobs pay per year?

As of Aug 1, 2026, the average yearly pay for customer retention manager in Michigan is $50,551.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,700.00 and $61,000.00 per year, depending on experience, location, and employer.

How much does a retention specialist make in the US?

A Customer Retention Manager in the US typically earns between $50,000 and $90,000 annually, with the average around $65,000. Salaries vary based on experience, industry, location, and company size, and the role often requires skills in data analysis, communication, and customer relationship management tools.

What is the difference between Customer Retention Manager vs Customer Service Supervisor?

AspectCustomer Retention ManagerCustomer Service Supervisor
Primary FocusDeveloping strategies to retain customers and reduce churnOverseeing daily customer service operations and team performance
Required SkillsCustomer relationship management, data analysis, strategic planningCommunication, team leadership, problem-solving
Work EnvironmentCollaborates with marketing, sales, and support teamsManages customer service team in call centers or support centers
Common CertificationsCRM certifications, customer experience coursesCustomer service management certifications

The Customer Retention Manager focuses on creating strategies to keep customers engaged and loyal, often working cross-functionally with marketing and sales. In contrast, the Customer Service Supervisor manages daily customer interactions and team performance. Both roles require strong communication skills, but the Retention Manager emphasizes strategic planning, while the Supervisor emphasizes team leadership and operational oversight.

What are the key skills and qualifications needed to thrive as a Customer Retention Manager, and why are they important?

To thrive as a Customer Retention Manager, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, often supported by a degree in business or marketing. Familiarity with CRM platforms like Salesforce, email marketing tools, and data analytics software is typically required. Exceptional communication, problem-solving, and empathy help you build trust and address customer concerns effectively. These skills are crucial for developing targeted retention initiatives, reducing churn, and driving long-term business growth.

How does a Customer Retention Manager typically collaborate with other departments to improve customer loyalty?

Customer Retention Managers work closely with teams across marketing, sales, product development, and customer support to create a seamless customer experience. They often share insights from customer feedback with product teams to address pain points and coordinate with marketing to design targeted retention campaigns. Regular communication with sales and support teams ensures that customer concerns are addressed promptly, fostering long-term loyalty. This cross-functional collaboration is essential for identifying at-risk customers and implementing effective retention strategies.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools.

What does a customer retention manager do?

A customer retention manager develops strategies to keep existing customers engaged and loyal, often analyzing customer data and feedback to improve satisfaction. They may use tools like CRM software and collaborate with sales and marketing teams to implement retention initiatives. The role typically requires strong communication skills and an understanding of customer behavior.

What skills do you need to be a retention specialist?

A Customer Retention Manager needs strong communication and interpersonal skills to build customer relationships, analytical skills to interpret data and identify trends, and proficiency with customer relationship management (CRM) tools. Knowledge of marketing strategies, problem-solving abilities, and the ability to work cross-functionally are also important for success in retention roles.
What are the most commonly searched types of Customer Retention jobs in Michigan? The most popular types of Customer Retention jobs in Michigan are:
What are popular job titles related to Customer Retention Manager jobs in Michigan? For Customer Retention Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Customer Retention Manager jobs in Michigan look for? The top searched job categories for Customer Retention Manager jobs in Michigan are:
What cities in Michigan are hiring for Customer Retention Manager jobs? Cities in Michigan with the most Customer Retention Manager job openings:
Customer Retention Manager jobs near you
Infographic showing various Customer Retention Manager job openings in Michigan as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $50,551 per year, or $24.3 per hour.

Customer Retention Manager

GFL Environmental

Southfield, MI

Full-time

Posted 2 days ago

New

GFL Environmental rating

6.8

Company rating: 6.8 out of 10

Based on 171 frontline employees who took The Breakroom Quiz

42nd of 88 rated recycling and waste

Job description

The primary responsibility of a customer retention manager is developing strategies to keep existing customers loyal, reducing customer churn, and maximizing long-term revenue


Key Responsibilities:
Maintain and retain existing customers by building long lasting business relationships.
Effectively support the retention process when needed in both a sales and customer service capacity.
Respond to inbound calls and certified mail cancellations letters; contact appropriate departments if customer cannot be retained.
Perform contractual resign of agreements with existing customers.
Maintain an awareness of market behavior and competitive trends in a designated market to anticipate changing customer needs.
Negotiate with all customers to retain the relationship and associated revenue during pricing initiatives.
Maintain thorough knowledge of company's available services per lines of business, pricing structures, and offer additional services specified by customer.
Increase company visibility through participation in company sponsored activities, trade shows, Chamber of Commerce events, and similar activities.
Partner with Customer Service and Operations department.
Perform site visits.
Responsible for an effective and collaborative hand off process from new account attainment to existing account development.
Responsible for creating and managing an account penetration plan that is in line with the company's growth objectives.
Utilize Salesforce on a daily basis, scheduling and documenting all activities for new business opportunities.
Responsible for achieving and/or exceeding monthly retention and growth quota.
Assist accounts receivable with collection efforts and activities.
Performs other job-related duties as assigned.


Qualifications:
High School Diploma or GED.
Five (5) or more years' experience of consultative sales or customer retention experience.
Microsoft Office experience.
Salesforce or other CRM experience.
Valid state-issued driver's license.


Knowledge, Skills, & Abilities:
Ability to generate and manage leads, opportunities, and contract negotiations to close business.
Effective influential, selling, and closing skills.
Ability to read, write, and comprehend reports and associated documents.
Ability to understand and follow oral and written instructions.
Ability to prioritize workload and meet time sensitive deadlines.
Strong work ethic, demonstrating integrity, trust, and maintain confidentiality.
Strong interpersonal skills, including effective presentation and listening skills.
Demonstrate continuous effort to improve operation, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
Excellent analytical, attention to detail, and problem-solving skills.


We thank you for your interest. Only those selected for an interview will be contacted.


GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contactmyworkdayrecruitment@gflenv.com
Please note that GFL does not provide visa sponsorshipfor this position. Valid work authorization in the country where the job is located is required.Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.


This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.


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