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Customer Retention Manager Jobs in Michigan (NOW HIRING)

Trintech

Manager, Customer Success

Norway, MI · On-site

$90 - $130/hr

Drive customer retention, adoption, and expansion by ensuring the team proactively manages customer health, identifies risks, and uncovers growth opportunities.* Coach Customer Success Managers to ...

Insulet Corporation

The manager oversees a team of clinical retention professionals, driving the execution of ... They are accountable for achieving key performance metrics, including retention, customer ...

Affordable Movers

Be Seen First

Executive Area Manager - Detroit Operations (Residential Moving)

Detroit, MI · On-site

$75K - $120K/yr

Support company growth by improving customer retention, strengthening team performance, and ... Manager and team accountability * Fleet and equipment readiness * Policy and compliance adherence

burton

Retention Marketing Manager

Burton, MI · On-site +1

They drive customer retention, engagement, and loyalty for our DTC business with a primary focus on email marketing, SMS, CRM, and other customer lifecycle strategies, with an additional emphasis on ...

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All JobsCustomer Retention JobsCustomer Retention Manager JobsCustomer Retention Manager Jobs in Michigan

Customer Retention Manager information

See Michigan salary details

$21.4K

$50.6K

$88K

How much do customer retention manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer retention manager in Michigan is $50,551.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,700.00 and $61,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer retention manager?

To thrive as a Customer Retention Manager, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, often supported by a degree in business or marketing. Familiarity with CRM platforms like Salesforce, email marketing tools, and data analytics software is typically required. Exceptional communication, problem-solving, and empathy help you build trust and address customer concerns effectively. These skills are crucial for developing targeted retention initiatives, reducing churn, and driving long-term business growth.

How does a customer retention manager typically collaborate with other departments to improve customer loyalty?

Customer Retention Managers work closely with teams across marketing, sales, product development, and customer support to create a seamless customer experience. They often share insights from customer feedback with product teams to address pain points and coordinate with marketing to design targeted retention campaigns. Regular communication with sales and support teams ensures that customer concerns are addressed promptly, fostering long-term loyalty. This cross-functional collaboration is essential for identifying at-risk customers and implementing effective retention strategies.

What is the difference between Customer Retention Manager vs Customer Service Supervisor?

AspectCustomer Retention ManagerCustomer Service Supervisor
Primary FocusDeveloping strategies to retain customers and reduce churnOverseeing daily customer service operations and team performance
Required SkillsCustomer relationship management, data analysis, strategic planningCommunication, team leadership, problem-solving
Work EnvironmentCollaborates with marketing, sales, and support teamsManages customer service team in call centers or support centers
Common CertificationsCRM certifications, customer experience coursesCustomer service management certifications

The Customer Retention Manager focuses on creating strategies to keep customers engaged and loyal, often working cross-functionally with marketing and sales. In contrast, the Customer Service Supervisor manages daily customer interactions and team performance. Both roles require strong communication skills, but the Retention Manager emphasizes strategic planning, while the Supervisor emphasizes team leadership and operational oversight.

What are the most commonly searched types of Customer Retention jobs in Michigan?

The most popular types of Customer Retention jobs in Michigan are:

What job categories do people searching Customer Retention Manager jobs in Michigan look for?

The top searched job categories for Customer Retention Manager jobs in Michigan are:

What cities in Michigan are hiring for Customer Retention Manager jobs?

Cities in Michigan with the most Customer Retention Manager job openings:

Customer Retention Manager jobs near you
Infographic showing various Customer Retention Manager job openings in Michigan as of August 2026, with employment types broken down into 76% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $50,551 per year, or $24.3 per hour.

Arona - sales, customer service, delivery driving - $16-18 starting

Bernau Capital Partners

Sault Sainte Marie, MI • On-site

$16 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted just now

Job description

Give us a Year - We will give you a Career!
At Arona Home Essentials we make it easy to own your success! With a variety of positions and opportunities- we help you make your career what YOU want it to be. Do you like Sales? Do you like Customer Service? Do you like staying busy and on-the-go as a Delivery Driver? Or do you enjoy helping others and being part of a team? If any of these are a "Yes!", then we may have the perfect role for you!
Why work for Arona Home Essentials? We create opportunities for you! We make it a point to promote within creating endless growth potential for you! You can work your way to the future you want, we will help you own it!
Arona has a long legacy as the leader in the rent to own industry. Arona is built on a foundation of excellence, customer focus, quality products and services and amazing team members! We are currently operating fifty-five stores in Iowa, Nebraska, Illinois, Michigan, Florida, Colorado, Indiana, Kentucky, Missouri, New York, Pennsylvania, and Puerto Rico.
Included is a comprehensive benefits package that includes:
• How would you like to have Sundays off? Yes, every Sunday we are closed!
• Paid time off including vacation, personal days, and holidays
• Medical, Dental, Vision, Short Term Disability
• Company paid Long-Term Disability and Life Insurance
• Employee Assistance Plan
• 401k Plan with a company match
• Bonus & commission opportunities paid monthly!
• Ongoing training and development
• A family friendly work environment
• Rewards for service
Below is a list of our current positions along with a brief explanation of each job. If one, or several of these jobs interest you, we would love to hear from you!
General Manager - Direct management of an Arona Home Essentials store with profit and loss responsibility. Asset management, customer growth and maintenance, revenue production, personnel development and inventory control are key result areas of this position. The Big 5 is done daily!
Customer Retention Manager/Assistant Manager - Manages the Customer Accounts Department, which is responsible for the renewal payment process. Responsible for achieving company standards on non-renewal closing percentages.
Market and Growth Manager - Manage the sales and marketing function in an Arona Home Essentials store. Major emphasis on telephone and floor sales, direct marketing, new customer growth, local social media reach, customer service program and store merchandising.
Market and Growth Associate - Responsible for maintaining administrative organization, customer files, and processing customer transactions. Major emphasis on in-store sales, telephone sales, direct marketing, new customer growth and renewal payment processing in the store. Plays key role in the upkeep of the showroom floor as per the first up system.
Customer Retention Associate - Assisting the Customer Accounts Department in lease agreement renewal.
Delivery Specialist - This position is responsible for merchandise handling such as loading, securing, delivering, setting up, troubleshooting, and demonstrating. Reviewing a lease agreement is also occasionally required.
Education and Experience
• Must have a high school diploma or equivalent or at least 1 year of working experience
Required Skills and Competencies
• Must have a valid state driver's license and safe driving record
• Must be 18 years of age or older
• Bi-lingual is a PLUS!
Physical Requirements
• Positions routinely require lifting, loading, and "dollying" merchandise over fifty pounds
You must have a satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, a valid Driver's License and comply with the Arona Driver Qualification Policy. You must pass a drug screening and criminal background investigation.
EEOC Statement
Arona Home Essentials s is an Equal Opportunity Employer

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