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Bpo Non Voice Jobs (NOW HIRING)

1840 & Company

Customer Service Representative

$16.50 - $22.25/hr

Customer Service - Non-Voice Support * Manage communication via voicemail, e-fax, email, Bazaar ... About 1840 & Company 1840 & Company is a global leader in Business Process Outsourcing (BPO) and ...

ibex

Backoffice Representative

Crittenden, NY · On-site

$15 - $20.50/hr

  • Medical

  • PTO

Must be able to work full-time * NO PREVIOUS WORK EXPERIENCE REQUIRED, although experience working in a BPO company handling non-voice (e-mail / chat) program/campaign is a plus. Benefits: We offer ...

Caraway

QA Manager, Customer Experience

Manhattan, NY · On-site +1

$95K - $105K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... BPO partners, marketplaces, and third-party support channels for quality, compliance, and brand voice. * Partner with CX leadership to review and improve customer-facing policies, macros, and ...

Whippy

Customer Support Specialist (LATAM Only)

$18.50 - $24.75/hr

... voice, SMS, chat, and automation. We are at $6M ARR, bootstrapped, and scaling fast. Read this ... It is NOT a BPO role. It is NOT a ticket queue. If your most recent role was at Teleperformance ...

Nexus One

Head of Support

Atlanta, GA · On-site

$120 - $180/hr

Represent the voice of the customer in cross-functional planning and leadership discussions ... non-technical exec * A genuine bias toward action -- you'd rather ship an improved process this ...

Tilt

Lead Risk Investigator, Fraud

$83K - $98K/yr

Serve as the go-to fraud subject-matter expert for Team Leads, Sr Risk Investigators, and BPO ... We foster an environment where every voice is valued and mutual respect is non-negotiable ...

All JobsBpo Non Voice Jobs

Bpo Non Voice information

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$5

$48

$76

How much do bpo non voice jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for bpo non voice in the United States is $48.17, according to ZipRecruiter salary data. Most workers in this role earn between $39.18 and $60.10 per hour, depending on experience, location, and employer.

What is a BPO Non Voice?

A BPO Non-Voice job involves back-end support tasks that do not require direct interaction with customers over calls. These roles typically include data entry, email support, chat support, content moderation, and other administrative tasks. Employees in this role focus on processing information, resolving queries, and ensuring smooth business operations. Strong typing skills, attention to detail, and proficiency in written communication are essential for success in this field.

What are the key skills and qualifications needed to thrive in a BPO Non Voice position?

To excel in a Bpo Non Voice role, candidates typically need strong written communication skills, attention to detail, and proficiency in basic computer operations, often requiring at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and ticketing systems is commonly expected. Time management, problem-solving abilities, and the capacity to work effectively in a team setting are standout soft skills. These qualities are crucial for delivering accurate, efficient support and maintaining high levels of customer satisfaction in a fast-paced environment.

What are the typical daily responsibilities in a BPO Non Voice position?

In a Bpo Non Voice position, your daily responsibilities may include responding to customer inquiries via email, chat, or social media, resolving technical or account-related issues, and accurately documenting all interactions. You might also be tasked with updating customer records, processing service requests, and collaborating with team members to escalate complex problems when needed. Most roles involve working within set productivity and quality metrics, ensuring timely and clear communication with customers. This position often requires multitasking between various software tools while maintaining a high level of accuracy and professionalism.

More about Bpo Non Voice jobs
What are the most commonly searched types of Bpo Non Voice jobs? The most popular types of Bpo Non Voice jobs are:
What states have the most Bpo Non Voice jobs? States with the most job openings for Bpo Non Voice jobs include:
What job categories do people searching Bpo Non Voice jobs look for? The top searched job categories for Bpo Non Voice jobs are:
Bpo Non Voice jobs near you
Infographic showing various Bpo Non Voice job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $100,198 per year, or $48.2 per hour.

Customer Service Representative

1840 & Company

Remote

$16.50 - $22.25/hr

Other

Re-posted 21 days ago

Job description

Customer Service Representative

We are seeking a Customer Service Representative with excellent communication skills, a strong customer service mindset, and the ability to handle inquiries, order processing, and escalations. This role requires critical thinking, problem-solving skills, and attention to detail to assist customers across multiple channels, including voice, email, voicemail, social media, and e-fax.

Key Responsibilities:
  • Customer Service – Voice Support
  • Assist customers with basic product questions, order processes, shipping details, and website guidance.
  • Provide updates on existing orders, assist with creating customer accounts, and help place standard orders.
  • Handle escalated customer concerns and ensure satisfactory resolutions.
  • Customer Service – Non-Voice Support
  • Manage communication via voicemail, e-fax, email, Bazaar reports, and social media escalations.
  • Respond promptly and professionally to customer inquiries and complaints.
  • Ensure accurate documentation of interactions and resolutions.
  • Customer Account Management
  • Assist in managing Reseller Accounts by setting up new accounts in M3.
  • Support UPS Claims by researching lost packages, initiating traces, and assisting with claims processing.
  • Outbound Lead Generation
  • Identify new potential customers to expand brand presence.
  • Conduct internet research, outbound calls, and email outreach to generate leads.
Qualifications & Requirements:
  • Fluent, conversational, and natural English proficiency.
  • 1+ year of contact center and/or customer service experience, including handling escalated cases and upselling.
  • Excellent verbal & written communication skills with a professional and empathetic demeanor.
  • Strong attention to detail, critical thinking, and problem-solving skills.
  • Typing speed of 20+ WPM.
  • Ability to work independently and manage time effectively.
  • Reliable and punctual.
Why Join Us?
  • Work in a dynamic and supportive environment.
  • Opportunity for career advancement.
  • Hands-on training and professional development.
  • Competitive hourly pay and benefits.
  • If you are passionate about providing exceptional customer service, thrive in a fast-paced environment, and meet the qualifications listed above, we encourage you to apply today!

About 1840 & Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

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