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Bpo Non Voice Jobs (NOW HIRING)

1840 & Company

Customer Service Representative

$16.50 - $22.25/hr

Customer Service - Non-Voice Support * Manage communication via voicemail, e-fax, email, Bazaar ... About 1840 & Company 1840 & Company is a global leader in Business Process Outsourcing (BPO) and ...

ibex

Backoffice Representative

Crittenden, NY

$15 - $20.50/hr

Must be able to work full-time * NO PREVIOUS WORK EXPERIENCE REQUIRED, although experience working in a BPO company handling non-voice (e-mail / chat) program/campaign is a plus. Benefits: We offer ...

Wipro Limited

Benefits Configuration Analyst

Tampa, FL · On-site

$55K - $60K/yr

... are BPO setting. You will collaborate with multiple teams to analyze client requirements ... Work Schedule and Environment This is a non-voice, individual contributor role operating during the ...

Retention Express

AI Solutions Account Executive

Atlanta, GA · On-site +1

$60K - $75K/yr

AI Voice Agents (inbound & outbound) * AI Chat / automation * Live agent support (BPO) * Reputation ... Clearly communicate technical and operational value to both business and non-technical stakeholders ...

Caraway

QA Manager, Customer Experience

Manhattan, NY · On-site +1

$95K - $105K/yr

... BPO partners, marketplaces, and third-party support channels for quality, compliance, and brand voice. * Partner with CX leadership to review and improve customer-facing policies, macros, and ...

Whippy

Customer Support Specialist (LATAM Only)

$18.50 - $24.75/hr

... voice, SMS, chat, and automation. We are at $6M ARR, bootstrapped, and scaling fast. Read this ... It is NOT a BPO role. It is NOT a ticket queue. If your most recent role was at Teleperformance ...

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How much do bpo non voice jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for bpo non voice in the United States is $48.17, according to ZipRecruiter salary data. Most workers in this role earn between $39.18 and $60.10 per hour, depending on experience, location, and employer.

What is a BPO Non Voice?

A BPO Non-Voice job involves back-end support tasks that do not require direct interaction with customers over calls. These roles typically include data entry, email support, chat support, content moderation, and other administrative tasks. Employees in this role focus on processing information, resolving queries, and ensuring smooth business operations. Strong typing skills, attention to detail, and proficiency in written communication are essential for success in this field.

What are the key skills and qualifications needed to thrive in a BPO Non Voice position?

To excel in a Bpo Non Voice role, candidates typically need strong written communication skills, attention to detail, and proficiency in basic computer operations, often requiring at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and ticketing systems is commonly expected. Time management, problem-solving abilities, and the capacity to work effectively in a team setting are standout soft skills. These qualities are crucial for delivering accurate, efficient support and maintaining high levels of customer satisfaction in a fast-paced environment.

What are the typical daily responsibilities in a BPO Non Voice position?

In a Bpo Non Voice position, your daily responsibilities may include responding to customer inquiries via email, chat, or social media, resolving technical or account-related issues, and accurately documenting all interactions. You might also be tasked with updating customer records, processing service requests, and collaborating with team members to escalate complex problems when needed. Most roles involve working within set productivity and quality metrics, ensuring timely and clear communication with customers. This position often requires multitasking between various software tools while maintaining a high level of accuracy and professionalism.

More about Bpo Non Voice jobs
What are the most commonly searched types of Bpo Non Voice jobs? The most popular types of Bpo Non Voice jobs are:
What states have the most Bpo Non Voice jobs? States with the most job openings for Bpo Non Voice jobs include:
What job categories do people searching Bpo Non Voice jobs look for? The top searched job categories for Bpo Non Voice jobs are:
Bpo Non Voice jobs near you
Infographic showing various Bpo Non Voice job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $100,198 per year, or $48.2 per hour.

Customer Service Associate | Visayas/Mindanao

Peak Support LLC

Cambridge, MA • On-site

$15.75 - $21.75/hr

Full-time

Re-posted 10 days ago

Job description

Description:


Are you passionate about delivering exceptional customer service and ready to grow your career with a company that truly values its people? Peak Support is looking for talented Customer Service Associates to join our team in the Philippines!


We're looking for individuals with:


  • Proven customer service experience in the BPO industry.
  • Excellent oral and written communication skills.
  • The ability to provide customer support over various platforms (email, chat, phone, etc.).
  • Ability to work in a fast-paced environment
  • Flexible and willing to be assigned in a voice, non-voice or blended programs
  • Knowledgeable about Microsoft Office applications with Average MS Excel Skills
  • Ability to convey information effectively
  • Must be willing to take part in required initial training
  • Excellent problem solving skills
  • Flexibility to work multiple shifts during the weekends or on holiday.
  • Excellent organizational skills and attention to detail.
  • Can work with minimal supervision
  • Some analytical skills
  • Some technical abilities


Requirements:


To be successful, you must possess the following:

  • At least 1-year BPO experience
  • Empathy, listening skills, and a courteous attitude to focus on providing quality customer service.
  • Problem solving skills necessary to make decisions and take action based on sound reasoning, and independent judgment.
  • Excellent oral and written communication skills.
  • Collaborates with peers, supervisors, and management to achieve corporate and client goals.
  • Able to adapt to a changing work environment


Peak Support and our Work-from-Home PLUS model


At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.


We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.


Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.


NOTE:
Employees will be assigned to a designated Ubiquity site based on their address. This assignment does NOT require employees to work onsite and does not indicate a return-to-office (RTO) setup. It is strictly for administrative purposes only, including:

  • Headcount reporting and tracking
  • Distribution of company swags
  • Business continuity planning