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Visa

Director, Visa Consulting & Analytics

Austin, TX · Hybrid

The VCA team provides a comprehensive range of consulting services to deliver solutions that ... growth, customer experience, digital payments and managing risk. The VCA team is looking for a ...

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How much do visa customer service jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for visa customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Visa Customer Service position, and why are they important?

To excel as a Visa Customer Service representative, you should have strong communication abilities, attention to detail, and a solid understanding of visa application processes, typically supported by a high school diploma or higher education. Familiarity with customer relationship management (CRM) software and document management systems, as well as knowledge of visa regulations, is often required. Patience, problem-solving skills, and cultural sensitivity are vital soft skills that differentiate top performers. These competencies ensure accurate, efficient service and foster a positive experience for applicants navigating complex immigration procedures.

What is a Visa Customer Service job?

A Visa Customer Service job involves assisting customers with inquiries related to visa applications, payment issues, transaction disputes, and cardholder services. Representatives help resolve concerns, provide information about policies, and guide customers through various processes. Strong communication and problem-solving skills are essential for handling customer needs efficiently.

What does a typical day look like for someone in a Visa Customer Service role?

A typical day in a Visa Customer Service position involves assisting applicants with inquiries, guiding them through documentation requirements, and resolving issues or concerns related to their visa applications via phone, email, or in-person interactions. Team members often collaborate closely with consular staff, immigration officers, and other customer service representatives to ensure accurate and efficient processing. The role requires frequent multitasking and flexibility, as representatives may deal with urgent requests or special cases throughout the day. In busy periods, you'll need to manage a high volume of interactions while maintaining professionalism and attention to detail.

More about Visa Customer Service jobs
What cities are hiring for Visa Customer Service jobs? Cities with the most Visa Customer Service job openings:
What are the most commonly searched types of Visa Customer Service jobs? The most popular types of Visa Customer Service jobs are:
What states have the most Visa Customer Service jobs? States with the most job openings for Visa Customer Service jobs include:
What job categories do people searching Visa Customer Service jobs look for? The top searched job categories for Visa Customer Service jobs are:
Visa Customer Service jobs near you
Infographic showing various Visa Customer Service job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 90% Physical, 5% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Director, Customer Journey Activation Product Manager

Director, Customer Journey Activation Product Manager

Visa

Austin, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Visa rating

8.5

Company rating: 8.5 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

5th of 20 rated payment service providers

Job description

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.
Job Description
Visa's Customer Journey Business Product team is a cross-functional organization responsible for driving product strategy and execution across the end-to-end customer journey from demand generation through sales, implementation, servicing, and growth. Our team operates as a true enterprise product organization, partnering closely with Sales, Customer Success, Implementation, Operations, Finance, Support, and Technology to design and scale capabilities that work consistently across Visa. Product leaders on this team own outcomes across the lifecycle, not just individual tools, and play a critical role in shaping how work scales across regions, value streams, and customer motions.
We are seeking a Director, Implementation & Activation Product Management to lead the product strategy for the post-sales customer experience, with a focus on implementation, onboarding, activation, and transition to ongoing customer success. This role will serve as the connective point between the seller and Customer Success teams, bringing together the systems, workflows, data, and governance needed to create a more seamless and connected post-sales journey. The leader in this role will be critical to driving revenue outcomes by improving time-to-value, activation, adoption, implementation efficiency, and visibility into post-sale performance.
Key Responsibilities:
  • Own the product vision, strategy, and roadmap for the Implementation / Activation value stream across the sales to post-sales customer journey.
  • Design and scale a connected implementation and activation experience from deal through onboarding, go-live, early usage, and handoff to Customer Success.
  • Bridge Sales, CS, Implementation, Finance, and Technology teams to align process, roles, systems, and customer milestones.
  • Define the business architecture and workflow model that connects seller commitments, implementation readiness, customer onboarding steps, activation milestones, and ongoing success management.
  • Drive platform and process improvements across CRM, onboarding, implementation, workflow, case management, customer communications, and reporting tools to reduce friction in the post-sale journey.
  • Partner operations and customer-facing leaders to ensure implementation and activation motions support revenue targets, forecast accuracy, customer retention, and expansion readiness.
  • Establish and monitor OKRs such as implementation cycle time, time-to-value, activation rate, onboarding completion, feature adoption, customer satisfaction, and post-sale revenue realization.
  • Translate customer, seller, and operational pain points into prioritized product requirements, business cases, and delivery plans.
  • Lead cross-functional governance for post-sales process standardization, while balancing enterprise consistency with regional and segment needs.
  • Drive change management, field enablement, and adoption for new implementation and activation capabilities, workflows, and operating models.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications:
  • 12 or more years of work experience with a Bachelor's Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications:
  • 15 or more years of experience with a Bachelor's Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
  • 8+ years of experience in product management, revenue operations, customer success operations, implementation, or related enterprise workflow roles.
  • Proven experience working across post-sales journeys, including onboarding, implementation, activation, customer handoff, or service delivery.
  • Experience building or scaling operational processes and product capabilities that improve time-to-value, adoption, and customer outcomes.
  • Strong understanding of how post-sales execution connects to revenue realization, retention, and long-term customer growth.
  • Demonstrated ability to influence cross-functional stakeholders across Sales, Customer Success, Operations, Support, Finance, and Technology.
  • Experience with enterprise platforms such as CRM, workflow, case management, customer success, implementation, or analytics tools.

Key Skills:
  • Strong strategic thinking with the ability to connect customer experience, operating processes, and revenue outcomes.
  • Deep understanding of implementation, onboarding, activation, and customer transition workflows.
  • Strong analytical and operational skills, with the ability to turn data into actions and investment priorities.
  • Product leadership mindset with experience defining roadmaps, prioritizing across stakeholders, and driving adoption at scale.
  • Excellent executive communication and stakeholder management skills in complex, matrixed environments.

U.S. Applicants Only
The estimated salary range for this position is $173,100.00 to $ 276,800.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
Work Hours
Varies upon the needs of the department.
Travel Requirements
This position requires travel 5-10% of the time.
Mental/Physical Requirements
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.

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About Visa

Sourced by ZipRecruiter

Visa is a global leader in digital payments, facilitating over 215 billion transactions annually across more than 200 countries and territories. Our mission is to connect the world through an innovative, reliable, and secure payments network, empowering individuals, businesses, and economies to thrive. When you become a part of Visa, you join a purpose-driven culture that values growth, embraces diversity, and recognizes the significance of your contributions. We believe in creating inclusive economies that uplift everyone, everywhere. Your work at Visa will directly impact billions of people worldwide, enabling access to financial services and shaping the future of money movement.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

San Francisco, CA, US

Year founded

1958

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