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Visa

Director, Visa Consulting & Analytics

Austin, TX · Hybrid

The VCA team provides a comprehensive range of consulting services to deliver solutions that ... growth, customer experience, digital payments and managing risk. The VCA team is looking for a ...

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Visa Customer Service information

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How much do visa customer service jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for visa customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Visa Customer Service?

A Visa Customer Service job involves assisting customers with inquiries related to visa applications, payment issues, transaction disputes, and cardholder services. Representatives help resolve concerns, provide information about policies, and guide customers through various processes. Strong communication and problem-solving skills are essential for handling customer needs efficiently.

What does a Visa Customer Service do?

A typical day in a Visa Customer Service position involves assisting applicants with inquiries, guiding them through documentation requirements, and resolving issues or concerns related to their visa applications via phone, email, or in-person interactions. Team members often collaborate closely with consular staff, immigration officers, and other customer service representatives to ensure accurate and efficient processing. The role requires frequent multitasking and flexibility, as representatives may deal with urgent requests or special cases throughout the day. In busy periods, you'll need to manage a high volume of interactions while maintaining professionalism and attention to detail.

What are the key skills and qualifications needed to thrive in Visa Customer Service?

To excel as a Visa Customer Service representative, you should have strong communication abilities, attention to detail, and a solid understanding of visa application processes, typically supported by a high school diploma or higher education. Familiarity with customer relationship management (CRM) software and document management systems, as well as knowledge of visa regulations, is often required. Patience, problem-solving skills, and cultural sensitivity are vital soft skills that differentiate top performers. These competencies ensure accurate, efficient service and foster a positive experience for applicants navigating complex immigration procedures.

Does visa offer remote jobs?

Visa Customer Service roles can sometimes be performed remotely, depending on the company's policies and the specific position. Many customer service jobs in the industry now offer remote or hybrid options, often requiring strong communication skills and familiarity with customer management tools.
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Visa Customer Service jobs near you
Infographic showing various Visa Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Senior Director, Enterprise Quote Product Manager

Visa

Austin, TX • On-site

$125K - $165K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Visa rating

8.6

Company rating: 8.6 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

5th of 21 rated payment service providers

Job description

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.
Job Description
Visa's Customer Journey Business Product team is a cross-functional organization responsible for driving product strategy and execution across the end-to-end customer journey from demand generation through sales, contracting, servicing, and growth. Our team operates as a true enterprise product organization, partnering closely with Business, Sales, Finance, Legal, Operations, and Technology to design and scale capabilities that work consistently across Visa. Product leaders on this team own outcomes across the full lifecycle, not just individual tools, and play a critical role in shaping how work scales across regions, value streams, and sales motions.
We are seeking a Senior Director, Enterprise Quote Product Management to be the single threaded owner for our enterprise quoting experience and platforms. This leader will define and execute the strategy for an integrated, end-to-end quoting process that connects sellers and all supporting teams (deal desk, pricing, finance, legal, operations) into one consistent, data-driven, and scalable quote lifecycle. The role is accountable for a unified enterprise quoting model that standardizes how quotes are created, priced, approved, contracted, and measured across products, segments, and regions.
Key Responsibilities:
  • Own the end-to-end enterprise quoting vision and strategy, from seller request through quote creation, approvals, contract execution, and downstream handoff.
  • Design a connected quoting process that stitches together CRM, CPQ, pricing, billing, and contract systems into a seamless experience for sellers and supporting teams.
  • Lead a portfolio roadmap for quoting capabilities (CPQ, pricing rules, approvals, templates, document generation, e-signature, and integrations) across internal platforms.
  • Establish global standards for quote governance, including quote types, approval policies, discounting guidelines, and exception workflows, in partnership with Sales, Finance, and Legal.
  • Build and lead a cross-functional virtual team spanning Sales, Sales Operations, Deal Desk, Finance, Legal, Product, and Technology to drive adoption and continuous improvement of the quoting process.
  • Define and track enterprise KPIs such as quote cycle time, approval SLA adherence, quote accuracy, win rate impact, and seller NPS; use insights to prioritize investments.
  • Champion automation and AI-enabled capabilities (pricing recommendations, risk scoring, clause suggestions, workflow prediction) to reduce manual effort and improve quote quality.
  • Ensure data consistency and integrity across CRM, CPQ, and downstream systems to enable accurate pipeline, revenue forecasting, and operational reporting.
  • Partner with regional and segment leaders to ensure the global quoting framework is flexible enough for local needs while maintaining enterprise standards.
  • Lead executive-level communication on quoting strategy, roadmap, and performance, including steering committees and quarterly business reviews.
  • Develop and execute change management and enablement plans for major quoting releases, including training, documentation, and feedback loops with seller communities.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications:
  • 12 or more years of work experience with a Bachelor's Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications:
  • 15 or more years of experience with a Bachelor's Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
  • 15+ years of experience in product management, revenue operations, sales operations, or related roles, with at least 5 years leading complex, cross-functional initiatives at enterprise scale.
  • Proven experience owning or significantly shaping quoting / CPQ / pricing / contract workflows in a B2B or enterprise environment.
  • Hands-on familiarity with CRM and quoting ecosystems (e.g., Salesforce, Dynamics 365, Conga, Apttus, PROS, or similar CPQ/CLM platforms).
  • Demonstrated success leading senior-level stakeholders across Sales, Finance, Legal, Operations, and Technology to align on a unified process and roadmap.
  • Strong track record of using data and experimentation to simplify processes and drive measurable improvements in cycle time, quality, and revenue outcomes.
  • Bachelor's degree in business, technology, or a related field; MBA or equivalent experience is a plus.
  • Enterprise-level strategic thinking with the ability to define a multi-year vision and convert it into an executable roadmap.
  • Deep understanding of quoting, pricing, approvals, and contract lifecycle, and how they connect across the broader revenue engine.
  • Strong product mindset: able to define outcomes, prioritize tradeoffs, and balance global standards with local flexibility.
  • Excellent stakeholder management, communication, and storytelling skills at the executive level.
  • Familiarity with AI-driven process automation, analytics, and experimentation frameworks applied to sales and revenue workflows.

U.S. Applicants Only
The estimated salary range for this position is $195,800.00 to $ 313,500.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
Work Hours
Varies upon the needs of the department.
Travel Requirements
This position requires travel 5-10% of the time.
Mental/Physical Requirements
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.

What Visa employees say

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About Visa

Sourced by ZipRecruiter

Visa is a global leader in digital payments, facilitating over 215 billion transactions annually across more than 200 countries and territories. Our mission is to connect the world through an innovative, reliable, and secure payments network, empowering individuals, businesses, and economies to thrive. When you become a part of Visa, you join a purpose-driven culture that values growth, embraces diversity, and recognizes the significance of your contributions. We believe in creating inclusive economies that uplift everyone, everywhere. Your work at Visa will directly impact billions of people worldwide, enabling access to financial services and shaping the future of money movement.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

San Francisco, CA, US

Year founded

1958

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