Visa Customer Service Jobs (NOW HIRING)

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

Visa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visa's network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Consulting and Analytics solves the most strategic problems for our clients.

The US Consulting Practice within Visa Consulting & Analytics provides consulting and solution services for Visa's largest issuers in the United States. We apply deep expertise in the payments industry to provide solutions to assist clients with their key business priorities, drive growth and improve profitability. The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and managing risk.

You will join our consulting team and play a role in delivering and implementing high impact projects and solutions with U.S. Financial Institutions/Issuing Banks. This person will develop initiatives to promote balanced and profitable growth, thereby ensuring that Visa is both, the preferred brand and unique business partner.

Potential engagements could include product development, program launch, customer acquisition, customer life cycle optimization, retention improvement, benchmark analysis, profitability improvement.

Specific Responsibilities Include:

• Proactively engage with Visa internal teams in regular strategic & planning discussions
• Leads consulting initiatives and contributes to closing engagement by identifying potential opportunities with Issuing Bank Partners.
• Develop frameworks, approaches, solutions, and recommendations that effectively and efficiently address the most impactful opportunities and challenges
• Build solutions and measurable insights that will help clients to grow their portfolios and customer engagement in their core business
• Collaborate cross-functionally (e.g., marketing, sales, risk, innovation) and across global regional teams to execute projects in ways that use the breadth and depth of Visa's resources
• Produce insights, analyses, and recommendations to improve client performance, boost growth, drive understanding of client issues and provide strategic mentorship for client priorities across the verticals and segments
• Ability to reliably manipulate and analyze large data sets (industry and Visa) to identify meanings insights and recommendations for clients
• Build new scalable solutions, toolkits, standard methodology documents and consulting approach that can be applied across VCA practice.
• Visa welcomes and encourages applications from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

This is a hybrid position.Expectationofdays intheoffice will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
Preferred Qualifications:

9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD

Strong analytical skills, with demonstrated intellectual and analytical difficulty
Outstanding communication, storytelling and facilitation skills
Collaborative, diplomatic, and flexible, able to work effectively in matrixed
organization.
Prior experience at large management consulting firm or US Financial
Institution
Experience using financial indicators to measure business performance with a
significant focus on impacting return on investment
Self-motivated, results oriented individual with the ability to handle numerous
projects concurrently
Knowledge and understanding of banking operations and/ or payment
schemes, including products & services, business systems and processes,
marketing initiatives and card issuing experience
Technologically savvy, curious, up to date with digital trends and applications
Previous experience in a management consulting firm.

U.S. Applicants Only

The estimated salary range for this positionis $130,600 to $209,300 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.