Full Time Visa Customer Service Jobs (NOW HIRING)

Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training.

SCHEELS is a leader in the sporting goods industry - driven to create the best experience in the USA for our customers. SCHEELS boasts the largest selection of sports brands in America—offering world-class brands, special attractions, and unmatched customer service.

SCHEELS empowers our associates to become experts in exceeding the needs and expectations of our customers. SCHEELS associates talk-the-talk, and walk-the-walk, with the best product and expert training in the sporting goods industry. Mentorship and professional development training are a focus throughout your entire career.

Responsibilities: 

• Maintain a high standard of confidentiality and respect for privacy while working with customers applying for the Scheels VISA

• Accurately process VISA applications, complete registration procedures, and address customer questions with in-depth knowledge about the VISA program

• Coordinate and deliver training for new and existing VISA Specialists, Cashiers, and Sales Associates

• Maintain and restock VISA materials, including signage, folders, information pamphlets, etc.

• Promotes the Scheels VISA Program with signage throughout the store and encourages participation in the program to the Sales and Cashier team

• Organize and execute Card member Appreciation Days or other special promotions at a high level according to standards set by the bank as well as Scheels Corporate Office

• Maintain a clean and organized work environment 

• Demonstrates strong communication, customer service, organizational, and problem-solving skills

• Presents information clearly to associates and responds to questions or feedback from customers, team members, and leadership

• Ability to meet expectations and requirements for the Visa Program set by First National Bank, VISA, and Scheels. This includes keeping accurate daily logs, calculating monthly goals, tracking store performance, and coordinating visa program compliance for associates

• Schedule will include a combination of shifts during the hours of 8am – 9pm Monday through Saturday, 10am – 6pm on Sundays

• Schedule will include varied hours; days, evenings, weekends, and holidays 

Compensation:  Compensation for this position starts at $21.00 per hour.

Requirements: 

Customer Service

• Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”

Culture

• Approach daily tasks, projects and follow-up communication with energy and sense of urgency

• Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact

• Show respect and appreciation for others and Scheels

• Arrive to work and meetings 10 minutes early

Team Mentality

• Genuine interest and action in helping others before yourself, regardless of recognition or reward

Teach-ability

• Consistent eagerness to listen, learn, apply knowledge and accept critical feedback

• Ability to adapt to a changing work environment

• Ability to apply concepts of basic math, grammar, punctuation and spelling

Dress Code

• Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners

Efficiency

• Demonstrate pride and ownership of their work while meeting expected deadlines

Education & Experience:

The ideal candidate will have a minimum of an associate’s degree from a 2-year college or technical school, or 1-2 years of related experience and training, or an equivalent combination of education and experience.

Physical Requirements/Lifting Requirements:

Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.

Light work - Exerting up to 20 pounds of force occasionally, and/or to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical demand requirements are in excess of those for sedentary work.

Scheels cares about the health and safety of our Associates.  Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.

Schedule:
Must be flexible to work assigned schedule between 9a.m. and 9p.m., Monday through Saturday, 10a.m. and 6p.m., Sunday. Schedule may include varied hours, evenings, weekends, and holidays, must be available minimum of three weekends a month. Average hours per week is 40 hours.  Typical schedule includes a set day off during the week, 2 set nights to close during the week and every other weekend rotation.

EQUAL EMPLOYMENT OPPORTUNITY 

Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.