At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges ... servicing, and growth. Our team operates as a true enterprise product organization, partnering ...
At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges ... servicing, and growth. Our team operates as a true enterprise product organization, partnering ...
At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges ... servicing, and growth. Our team operates as a true enterprise product organization, partnering ...
At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges ... servicing, and growth. Our team operates as a true enterprise product organization, partnering ...
We are currently looking for a Visa and Passport Customer Service Specialist to join our team to assist with obtaining visas and passports for our clients. Our detailed oriented and motivated Visa ...
Quick apply
We are currently looking for a Visa and Passport Customer Service Specialist to join our team to assist with obtaining visas and passports for our clients. Our detailed oriented and motivated Visa ...
Visa and Passport Customer Service Specialist
Arlington, VA · On-site
$39K - $44K/yr
We are currently looking for a Visa and Passport Customer Service Specialist to join our team to assist with obtaining visas and passports for our clients. Our detailed oriented and motivated Visa ...
Quick apply
Visa and Passport Customer Service Specialist
Arlington, VA · On-site
$39K - $44K/yr
We are currently looking for a Visa and Passport Customer Service Specialist to join our team to assist with obtaining visas and passports for our clients. Our detailed oriented and motivated Visa ...
We are currently looking for a Visa and Passport Customer Service Specialist to join our team to assist with obtaining visas and passports for our clients. Our detailed oriented and motivated Visa ...
Quick apply
We are currently looking for a Visa and Passport Customer Service Specialist to join our team to assist with obtaining visas and passports for our clients. Our detailed oriented and motivated Visa ...
... and business services companies in the United States, Europe, and Israel. Since 2006, we have ... Conduct market research, evaluate competitive landscapes, interview customers and industry experts
... and business services companies in the United States, Europe, and Israel. Since 2006, we have ... Conduct market research, evaluate competitive landscapes, interview customers and industry experts
Senior Director, Enterprise Quote Product Manager
Austin, TX · On-site
$125K - $165K/yr
Visa's Customer Journey Business Product team is a cross-functional organization responsible for ... servicing, and growth. Our team operates as a true enterprise product organization, partnering ...
Senior Director, Enterprise Quote Product Manager
Austin, TX · On-site
$125K - $165K/yr
Visa's Customer Journey Business Product team is a cross-functional organization responsible for ... servicing, and growth. Our team operates as a true enterprise product organization, partnering ...
Senior Director, Enterprise Quote Product Manager
Austin, TX · Hybrid
$125K - $165K/yr
Visa's Customer Journey Business Product team is a crossfunctional organization responsible for ... servicing, and growth. Our team operates as a true enterprise product organization, partnering ...
Senior Director, Enterprise Quote Product Manager
Austin, TX · Hybrid
$125K - $165K/yr
Visa's Customer Journey Business Product team is a crossfunctional organization responsible for ... servicing, and growth. Our team operates as a true enterprise product organization, partnering ...
Customer Service Representative I
Bismarck, ND · On-site
$44K - $50K/yr
... internship or having had a similar position for one to two years. Supplemental Information ... City of Bismarck does not provide visa sponsorship for this position. Knowledge of modern office ...
Customer Service Representative I
Bismarck, ND · On-site
$44K - $50K/yr
... internship or having had a similar position for one to two years. Supplemental Information ... City of Bismarck does not provide visa sponsorship for this position. Knowledge of modern office ...
Customer Service Rep
$15.50 - $21/hr
Customer Service Consultant Market Buzz Promotion is currently looking for Former Military ... R., Advertising, Inventory, Internship, Entry-Level, chicago College Graduate, College Grad, High ...
Customer Service Rep
$15.50 - $21/hr
Customer Service Consultant Market Buzz Promotion is currently looking for Former Military ... R., Advertising, Inventory, Internship, Entry-Level, chicago College Graduate, College Grad, High ...
Customer Service Rep
$17.25 - $23.50/hr
Customer Service Consultant Market Buzz Promotion is currently looking for Former Military ... R., Advertising, Inventory, Internship, Entry-Level, chicago College Graduate, College Grad, High ...
Customer Service Rep
$17.25 - $23.50/hr
Customer Service Consultant Market Buzz Promotion is currently looking for Former Military ... R., Advertising, Inventory, Internship, Entry-Level, chicago College Graduate, College Grad, High ...
Customer Service Rep
Dallas, TX · On-site
$15.75 - $21.50/hr
Customer Service Consultant Market Buzz Promotion is currently looking for Former Military ... R., Advertising, Inventory, Internship, Entry-Level, chicago College Graduate, College Grad, High ...
Customer Service Rep
Dallas, TX · On-site
$15.75 - $21.50/hr
Customer Service Consultant Market Buzz Promotion is currently looking for Former Military ... R., Advertising, Inventory, Internship, Entry-Level, chicago College Graduate, College Grad, High ...
Customer Service Rep
Dallas, TX · On-site
$15.75 - $21.50/hr
Customer Service Consultant Market Buzz Promotion is currently looking for Former Military ... R., Advertising, Inventory, Internship, Entry-Level, chicago College Graduate, College Grad, High ...
Customer Service Rep
Dallas, TX · On-site
$15.75 - $21.50/hr
Customer Service Consultant Market Buzz Promotion is currently looking for Former Military ... R., Advertising, Inventory, Internship, Entry-Level, chicago College Graduate, College Grad, High ...
Customer Service Rep
Los Angeles, CA · On-site
$17.25 - $23.50/hr
Customer Service Consultant Market Buzz Promotion is currently looking for Former Military ... R., Advertising, Inventory, Internship, Entry-Level, chicago College Graduate, College Grad, High ...
Customer Service Rep
Los Angeles, CA · On-site
$17.25 - $23.50/hr
Customer Service Consultant Market Buzz Promotion is currently looking for Former Military ... R., Advertising, Inventory, Internship, Entry-Level, chicago College Graduate, College Grad, High ...
Customer Service Associate - J-1 Visa Accepted
Boothbay Harbor, ME · On-site
$15 - $20.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate - J-1 Visa Accepted
Boothbay Harbor, ME · On-site
$15 - $20.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate - J-1 Visa Accepted
Boothbay Harbor, ME · On-site
$15 - $20.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate - J-1 Visa Accepted
Boothbay Harbor, ME · On-site
$15 - $20.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Coordinator
West Chester, OH · On-site
$17 - $22.25/hr
As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject ... Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN ...
Customer Service Coordinator
West Chester, OH · On-site
$17 - $22.25/hr
As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject ... Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN ...
Customer Service Associate - J-1 Visa Accepted
Boothbay Harbor, ME · On-site
$15.10 - $17.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate - J-1 Visa Accepted
Boothbay Harbor, ME · On-site
$15.10 - $17.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Coordinator
Nashville, TN · On-site
$16.50/hr
As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject ... Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN ...
Customer Service Coordinator
Nashville, TN · On-site
$16.50/hr
As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject ... Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN ...
Customer Service Representative I
Bismarck, ND · On-site
$44K - $50K/yr
... internship or having had a similar position for one to two years. Supplemental Information • ... City of Bismarck does not provide visa sponsorship for this position. • Knowledge of modern ...
New
Customer Service Representative I
Bismarck, ND · On-site
$44K - $50K/yr
... internship or having had a similar position for one to two years. Supplemental Information • ... City of Bismarck does not provide visa sponsorship for this position. • Knowledge of modern ...
New
Internship Visa Customer Service information
What is the difference between Internship Visa Customer Service vs Customer Support Representative?
| Aspect | Internship Visa Customer Service | Customer Support Representative |
|---|---|---|
| Required Credentials | Typically enrolled students or recent graduates, minimal certifications | High school diploma or equivalent, relevant experience often preferred |
| Work Environment | Internship setting, often in offices or call centers, temporary | Full-time or part-time roles in offices, call centers, or online |
| Employer & Industry Usage | Used by companies hiring interns on visas, in retail, hospitality, or corporate sectors | Common across industries for customer service roles in retail, tech, healthcare |
Internship Visa Customer Service roles are typically temporary positions for students or recent graduates gaining experience, often with minimal certifications. Customer Support Representatives are full-time or part-time roles requiring more experience or certifications, working in various industries. Both roles involve assisting customers, but the internship is more educational and temporary, while the representative role is ongoing and professional.
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- Summer Free Visa
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 19 days ago
Visa rating
8.6
Based on 20 frontline employees who took The Breakroom Quiz
4th of 20 rated payment service providers
Job description
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.
Job Description
Visa's Customer Journey Business Product team is a cross-functional organization responsible for driving product strategy and execution across the end-to-end customer journey from demand generation through sales, implementation, servicing, and growth. Our team operates as a true enterprise product organization, partnering closely with Sales, Customer Success, Implementation, Operations, Finance, Support, and Technology to design and scale capabilities that work consistently across Visa. Product leaders on this team own outcomes across the lifecycle, not just individual tools, and play a critical role in shaping how work scales across regions, value streams, and customer motions.
We are seeking a Director, Implementation & Activation Product Management to lead the product strategy for the post-sales customer experience, with a focus on implementation, onboarding, activation, and transition to ongoing customer success. This role will serve as the connective point between the seller and Customer Success teams, bringing together the systems, workflows, data, and governance needed to create a more seamless and connected post-sales journey. The leader in this role will be critical to driving revenue outcomes by improving time-to-value, activation, adoption, implementation efficiency, and visibility into post-sale performance.
Key Responsibilities:
- Own the product vision, strategy, and roadmap for the Implementation / Activation value stream across the sales to post-sales customer journey.
- Design and scale a connected implementation and activation experience from deal through onboarding, go-live, early usage, and handoff to Customer Success.
- Bridge Sales, CS, Implementation, Finance, and Technology teams to align process, roles, systems, and customer milestones.
- Define the business architecture and workflow model that connects seller commitments, implementation readiness, customer onboarding steps, activation milestones, and ongoing success management.
- Drive platform and process improvements across CRM, onboarding, implementation, workflow, case management, customer communications, and reporting tools to reduce friction in the post-sale journey.
- Partner operations and customer-facing leaders to ensure implementation and activation motions support revenue targets, forecast accuracy, customer retention, and expansion readiness.
- Establish and monitor OKRs such as implementation cycle time, time-to-value, activation rate, onboarding completion, feature adoption, customer satisfaction, and post-sale revenue realization.
- Translate customer, seller, and operational pain points into prioritized product requirements, business cases, and delivery plans.
- Lead cross-functional governance for post-sales process standardization, while balancing enterprise consistency with regional and segment needs.
- Drive change management, field enablement, and adoption for new implementation and activation capabilities, workflows, and operating models.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications:
- 12 or more years of work experience with a Bachelor's Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD
Preferred Qualifications:
- 15 or more years of experience with a Bachelor's Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
- 8+ years of experience in product management, revenue operations, customer success operations, implementation, or related enterprise workflow roles.
- Proven experience working across post-sales journeys, including onboarding, implementation, activation, customer handoff, or service delivery.
- Experience building or scaling operational processes and product capabilities that improve time-to-value, adoption, and customer outcomes.
- Strong understanding of how post-sales execution connects to revenue realization, retention, and long-term customer growth.
- Demonstrated ability to influence cross-functional stakeholders across Sales, Customer Success, Operations, Support, Finance, and Technology.
- Experience with enterprise platforms such as CRM, workflow, case management, customer success, implementation, or analytics tools.
Key Skills:
- Strong strategic thinking with the ability to connect customer experience, operating processes, and revenue outcomes.
- Deep understanding of implementation, onboarding, activation, and customer transition workflows.
- Strong analytical and operational skills, with the ability to turn data into actions and investment priorities.
- Product leadership mindset with experience defining roadmaps, prioritizing across stakeholders, and driving adoption at scale.
- Excellent executive communication and stakeholder management skills in complex, matrixed environments.
U.S. Applicants Only
The estimated salary range for this position is $173,100.00 to $ 276,800.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
Work Hours
Varies upon the needs of the department.
Travel Requirements
This position requires travel 5-10% of the time.
Mental/Physical Requirements
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.
About Visa
Sourced by ZipRecruiter
Visa is a global leader in digital payments, facilitating over 215 billion transactions annually across more than 200 countries and territories. Our mission is to connect the world through an innovative, reliable, and secure payments network, empowering individuals, businesses, and economies to thrive. When you become a part of Visa, you join a purpose-driven culture that values growth, embraces diversity, and recognizes the significance of your contributions. We believe in creating inclusive economies that uplift everyone, everywhere. Your work at Visa will directly impact billions of people worldwide, enabling access to financial services and shaping the future of money movement.
Industry
Finance and insurance
Company size
10,000+ Employees
Headquarters location
San Francisco, CA, US
Year founded
1958