Internship Visa Customer Service Jobs (NOW HIRING)

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

Visa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visa's network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Consulting and Analytics solves the most strategic problems for our clients.

The Consulting Practice within VCA applies deep expertise in the banking, payments & analytics industry to assist clients with their key business priorities, drive growth and improve profitability. The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and managing risk.

The VCA team is looking for a Director to join our Digital Partner & Fintech segment and play a role in developing high impact projects for Visa's clients in the North America region. This leader will be responsible for selling consulting engagements, as well as delivering and implementing projects and solutions with big tech and fintech clients. This person will develop initiatives to promote sustainable and profitable growth, thereby ensuring that Visa is both, the preferred brand and unique business partner.

Most engagements are focused on developing strategies for our clients, e.g. market penetration strategies, profitability analysis, segmentation, growth, product development, program launch, customer acquisition, customer life cycle optimization, retention & enhancements.

Specific responsibilities include:

• Manage a sales pipeline, within an identified list of client targets, and sell consulting work to deliver against

• Build strong client relationships to ensure awareness of our offerings, a clear understanding of how we support their strategic objectives, and advocacy for our work.

• Proactively engage in regular strategic & planning discussions with Account Executives, other VCA delivery teams and Client Marketing.

• Lead consulting initiatives and be the main source of strategic insight and direction to the team.

• Produce insights, analyses, and recommendations to improve client performance, boost growth, drive understanding of client issues and provide strategic guidance for client priorities.

• Build new scalable solutions, toolkits, best practice documents and consulting frameworks that will help clients to grow their portfolios and customer engagement in their core business.

• Partner with peers in other functional areas and across global regional teams to execute projects in ways that leverage the breadth and depth of Visa's resources.

• Manage various systems of record for pricing approvals, internal routing, legal/funding approvals, and proper revenue recognition.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• 10 or more years of work experience with a Bachelor's Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD.

Preferred Qualifications

• 12 or more years of work experience with a Bachelor's Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD.
• 5+ years of relevant experience at large management consulting firm or equivalent.
• Solid understanding of payments dynamics and co-brand economics.
• Deep knowledge of big tech and fintech business dynamics and revenue drivers.
• Track record of managing external partnerships or client relationships.
• Experience working with financial indicators to measure business performance. Significant focus on impacting ROI.
• Strong analytical skills, with demonstrated intellectual and analytical rigor.
• Self-motivated, results oriented individual with the ability to handle numerous projects concurrently.
• Knowledge and understanding of banking operations and payment schemes, including products & services, business systems and processes, marketing initiatives and card issuing and acquiring.
• Excellent communication, story-telling and presentation skills.
• Experience managing individuals and consulting teams.
• Technology oriented, curious, up-to-date with payment and industry trends and applications.

ADDITIONAL INFORMATION

Work Hours: Incumbent must make themselves available during core business hours.

Travel Requirements: This position requires travel 25% of the time.

U.S. Applicants Only

The estimated salary range for this positionis $163,500 to $276,800 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law, including the requirements of Article 49 of the San Francisco Police Code.