ZipRecruiter

Log In

1

Kayako Jobs (NOW HIRING)

Xylem

Customer Support and Field Technician

Middletown, CT · On-site

$20 - $27.25/hr

... Kayako, software bugs and order workflows using Jira, proposing new development ideas using Aha, and communicating with the developers Confluence. Telecommuting permitted on a hybrid schedule as ...

Xylem

Customer Support and Field Technician

Middletown, CT · Hybrid

$20 - $27.25/hr

... Kayako, software bugs and order workflows using Jira, proposing new development ideas using Aha, and communicating with the developers Confluence. Telecommuting permitted on a hybrid schedule as ...

All JobsKayako Jobs

Kayako information

See salary details

$14

$21

$51

How much do kayako jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for kayako in the United States is $21.24, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Kayako Support Specialist, and why are they important?

To thrive as a Kayako Support Specialist, you need a solid understanding of customer service principles, troubleshooting skills, and familiarity with help desk operations, often supported by experience in technical support or customer care roles. Proficiency in using the Kayako platform, ticketing systems, and CRM tools is essential, along with knowledge of basic networking and communication protocols. Strong problem-solving abilities, patience, and excellent written and verbal communication skills help specialists provide clear, empathetic assistance to users. These skills are crucial for efficiently resolving customer issues, ensuring high satisfaction, and maintaining smooth support operations.

What are some common challenges faced by customer support professionals using Kayako, and how can they be addressed?

Customer support professionals using Kayako often encounter challenges such as managing high ticket volumes, ensuring timely responses, and maintaining consistency across multiple communication channels. Effective use of Kayako's automation features, such as workflows and macros, can help streamline repetitive tasks and prioritize urgent requests. Collaborating closely with team members through shared inboxes and internal notes also ensures that complex issues are resolved efficiently and customers receive accurate, unified support.

What kind of companies use Kayako?

Companies that use Kayako typically include small to large businesses across various industries such as e-commerce, technology, healthcare, and retail. These organizations utilize Kayako's customer support and help desk tools to improve client communication, often requiring skills in customer service, technical troubleshooting, and familiarity with the platform. It is suitable for teams seeking integrated support solutions to enhance customer experience.

What is Kayako used for?

Kayako is a customer service software platform used by support teams to manage and track customer inquiries across multiple channels such as email, chat, and social media. It helps improve response times and customer satisfaction through ticket management, automation, and collaboration tools.

How much does Kayako cost?

Kayako offers different pricing plans based on features and user needs, typically starting from around $30 per agent per month for basic support. Enterprise plans with advanced features can cost significantly more. Pricing may vary depending on the number of agents and additional services selected.

What is a Kayako specialist?

A Kayako specialist is a professional who manages and optimizes the use of Kayako, a customer service and help desk software platform, within an organization. Their responsibilities typically include setting up and configuring the software, training staff, integrating Kayako with other business tools, and ensuring efficient customer support workflows. They may also analyze customer support data to identify trends and suggest improvements. Kayako specialists play a key role in enhancing customer satisfaction by streamlining communication and support processes.

What is the difference between Kayako vs Customer Support Specialist?

AspectKayakoCustomer Support Specialist
Required CredentialsCustomer service experience, knowledge of support softwareHigh school diploma or equivalent, customer service skills
Work EnvironmentCustomer support teams, call centers, online supportCall centers, retail, online support roles
Industry UsageTech companies, SaaS providers, e-commerceRetail, telecommunications, tech
Common Search IntentUsing Kayako for customer supportCustomer support roles, support software

Kayako is a customer support software platform used by support teams, while a Customer Support Specialist is a role that involves providing support to customers, often using tools like Kayako. The main difference lies in Kayako being a software tool, and the Customer Support Specialist being a job position that may utilize such tools to perform their duties.

How does Kayako compare to Zendesk?

Kayako and Zendesk are customer support platforms that offer ticketing, live chat, and knowledge base features. Zendesk is generally more widely used with a larger ecosystem and integrations, while Kayako is known for its ease of use and customizable interface. Both require familiarity with customer service tools and may involve training for effective use.
More about Kayako jobs
What job categories do people searching Kayako jobs look for? The top searched job categories for Kayako jobs are:
Kayako jobs near you
Infographic showing various Kayako job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Hybrid job distribution, with an average salary of $44,181 per year, or $21.2 per hour.
Customer Support and Field Technician

Customer Support and Field Technician

Xylem

Middletown, CT • On-site

$20 - $27.25/hr

Full-time

Re-posted 23 days ago

Xylem rating

7.3

Company rating: 7.3 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

288th of 528 rated manufacturers

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Xylem Services USA LLC's Middletown, CT office seeks a Customer Support and Field Technician to respond to customer telephone or email inquiries for technical support about HYPACK software and related hydrographic surveying equipment. Duties also include: (i) troubleshooting and resolving customer support inquiries; (ii) documenting customer cases, product complaints, and software issues; (iii) authoring knowledge articles to be shared with the customer base through newsletter or other clients' social media; (iv) providing after-hours support to assist with customer inquiries. Evaluate and test the equipment and technology to be sold in the Latin America region. Present new development ideas for solutions in dredges, new equipment integrations and new hardware. Prepare and submit accurate and timely field service reports. Serve as the subject matter expert and product manager for new hardware system developments. Telecommuting permitted on a hybrid schedule as determined by the employer.
Must have a bachelor's degree (or foreign equivalent degree) in Engineering (any), Project Management, or a related field or a related field plus two (2) years of related work experience as a Telecommunications Engineering Specialist or a related occupation.
Must have two (2) years of experience with/in: (i) educating customers about HYPACK software package; (ii) Industry or government experience in hydrographic surveying; (iii) Providing technical support to HYPACK software customers and end users; (iv) operating and troubleshooting equipment and sensors used by customers; (v) developing HYPACK user manual and video tutorials; (vi) testing and integrating with hydrographic and dredging equipment; and managing user support requests using Kayako, software bugs and order workflows using Jira, proposing new development ideas using Aha, and communicating with the developers Confluence.
Telecommuting permitted on a hybrid schedule as determined by the employer.
Up to 20% domestic and/or international travel required.
Apply at: https://www.xylem.com/en-us/careers/.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

What Xylem employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply