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Kayako Jobs (NOW HIRING)

MNJ SOFTWARE

Inbound Sales Specialist

Osage City, KS · Remote

Experience with WHMCS, Kayako and cPanel. Understanding open source software such as WordPress, Drupal, Joomla! Ability to identify the needs of potential customers and recommend the most suitable ...

Xylem

Customer Support and Field Technician

Middletown, CT · Hybrid

$20 - $27.50/hr

... Kayako, software bugs and order workflows using Jira, proposing new development ideas using Aha, and communicating with the developers Confluence. Telecommuting permitted on a hybrid schedule as ...

Xylem

Customer Support and Field Technician

Middletown, CT · On-site

$20 - $27.25/hr

... Kayako, software bugs and order workflows using Jira, proposing new development ideas using Aha, and communicating with the developers Confluence. Telecommuting permitted on a hybrid schedule as ...

Xylem

Customer Support and Field Technician

Middletown, CT · Hybrid

$20 - $27.25/hr

... Kayako, software bugs and order workflows using Jira, proposing new development ideas using Aha, and communicating with the developers Confluence. Telecommuting permitted on a hybrid schedule as ...

GEGI LLC

Customer Care Supervisor

Mountain View, CA · On-site +1

Being familiar with any of the Helpdesk systems (Kayako, Freshdesk, Zendesk, etc.) * Having a technical background/IT background would be a great plus. What advantages do you get as an employee ...

GEGI LLC

Being familiar with any of the Helpdesk systems (Kayako, Freshdesk, Zendesk, etc.) * Having a technical background/IT background would be a great plus. What advantages do you get as an employee ...

aui

Software Engineer III-IV

Charlottesville, VA · On-site

$57 - $76.75/hr

Plone, FosWiki, and Kayako * Target modern, sustainable architectures (e.g., contemporary Python frameworks such as Django or FastAPI, modern JavaScript frameworks like React or Vue, containerized ...

aui

Software Engineer III-IV

Charlottesville, VA · On-site

$57 - $76.75/hr

Plone, FosWiki, and Kayako * Target modern, sustainable architectures (e.g., contemporary Python frameworks such as Django or FastAPI, modern JavaScript frameworks like React or Vue, containerized ...

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How much do kayako jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for kayako in the United States is $21.24, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Kayako Support Specialist, and why are they important?

To thrive as a Kayako Support Specialist, you need a solid understanding of customer service principles, troubleshooting skills, and familiarity with help desk operations, often supported by experience in technical support or customer care roles. Proficiency in using the Kayako platform, ticketing systems, and CRM tools is essential, along with knowledge of basic networking and communication protocols. Strong problem-solving abilities, patience, and excellent written and verbal communication skills help specialists provide clear, empathetic assistance to users. These skills are crucial for efficiently resolving customer issues, ensuring high satisfaction, and maintaining smooth support operations.

What are some common challenges faced by customer support professionals using Kayako, and how can they be addressed?

Customer support professionals using Kayako often encounter challenges such as managing high ticket volumes, ensuring timely responses, and maintaining consistency across multiple communication channels. Effective use of Kayako's automation features, such as workflows and macros, can help streamline repetitive tasks and prioritize urgent requests. Collaborating closely with team members through shared inboxes and internal notes also ensures that complex issues are resolved efficiently and customers receive accurate, unified support.

What is a Kayako specialist?

A Kayako specialist is a professional who manages and optimizes the use of Kayako, a customer service and help desk software platform, within an organization. Their responsibilities typically include setting up and configuring the software, training staff, integrating Kayako with other business tools, and ensuring efficient customer support workflows. They may also analyze customer support data to identify trends and suggest improvements. Kayako specialists play a key role in enhancing customer satisfaction by streamlining communication and support processes.

What is the difference between Kayako vs Customer Support Specialist?

AspectKayakoCustomer Support Specialist
Required CredentialsCustomer service experience, knowledge of support softwareHigh school diploma or equivalent, customer service skills
Work EnvironmentCustomer support teams, call centers, online supportCall centers, retail, online support roles
Industry UsageTech companies, SaaS providers, e-commerceRetail, telecommunications, tech
Common Search IntentUsing Kayako for customer supportCustomer support roles, support software

Kayako is a customer support software platform used by support teams, while a Customer Support Specialist is a role that involves providing support to customers, often using tools like Kayako. The main difference lies in Kayako being a software tool, and the Customer Support Specialist being a job position that may utilize such tools to perform their duties.

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What job categories do people searching Kayako jobs look for? The top searched job categories for Kayako jobs are:
Kayako jobs near you

Inbound Sales Specialist

MNJ SOFTWARE

Osage City, KS • Remote

Full-time

Posted 18 days ago

Job description

Overview MNJ SOFTWARE is an IT services, business solutions and outsourcing organization that delivers real results to global businesses, ensuring a level of certainty no other firm can match. MNJ SOFTWARE is looking for talented individuals who are interested to be part of "Our" journey to build a best-in-class organization, driving to deliver real results to global businesses, ensuring a level of certainty no other firm can match. Job Details JobID: J0190 Title: Inbound Sales Specialist Experience: 2-6 yrs Job Type: Permanent / Contract [Depends on Project Needs or C2H] Position Type: Full time [Monday – Friday].

Employees are required to have flexibility to work any of our 9-hour shift schedules during our normal business hours of (6am - 10pm IST) or (6pm to 6am IST). It may be necessary, given the business need, to work occasional overtime [unpaid]. Responsibilities Inbound Sales Inquiries (Telephone, Live Chat, Tickets).

Following up with sales leads. Order Verification. Qualifications Bachelor's degree in Business, Marketing or a related discipline Experience: 2-6 yrs Technical/Functional Skills Comfortable speaking with customers in an upbeat fashion.

Excellent oral and written communication skills. At least 3 years of experience with cPanel/WHM & the web hosting industry. Understanding of Shared, Reseller, VPS, and Dedicated Server hosting.

Experience with WHMCS, Kayako and cPanel. Understanding open source software such as WordPress, Drupal, Joomla! Ability to identify the needs of potential customers and recommend the most suitable hosting solution.

Fluent written and spoken English. Location Remote (Work From Home) Compensation Reimbursement: Best in Industry Process Aptitude tests, Technical tests, Interviews, Medical Health Checkup Note MNJ SOFTWARE does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, or training). Compliance & Equal Opportunity We\'re an Equal Opportunity Employer: You will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

MNJ SOFTWARE places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The MNJ SOFTWARE OFFICE is a non-smoking environment. Mandatory Hiring Terms MNJ SOFTWARE is only hiring those authorized to work in India and unable to provide visa sponsorship at this time.

Senior & Employment Details Seniority level Mid-Senior level Employment type Full-time Job function Sales and Business Development Industries IT Services and IT Consulting #J-18808-Ljbffr

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