ZipRecruiter

Log In

1

Kayako Jobs (NOW HIRING)

All JobsKayako Jobs

Kayako information

See salary details

$14

$21

$51

How much do kayako jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for kayako in the United States is $21.24, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Kayako support specialist?

To thrive as a Kayako Support Specialist, you need a solid understanding of customer service principles, troubleshooting skills, and familiarity with help desk operations, often supported by experience in technical support or customer care roles. Proficiency in using the Kayako platform, ticketing systems, and CRM tools is essential, along with knowledge of basic networking and communication protocols. Strong problem-solving abilities, patience, and excellent written and verbal communication skills help specialists provide clear, empathetic assistance to users. These skills are crucial for efficiently resolving customer issues, ensuring high satisfaction, and maintaining smooth support operations.

What are some common challenges faced by customer support professionals using Kayako, and how can they be addressed?

Customer support professionals using Kayako often encounter challenges such as managing high ticket volumes, ensuring timely responses, and maintaining consistency across multiple communication channels. Effective use of Kayako's automation features, such as workflows and macros, can help streamline repetitive tasks and prioritize urgent requests. Collaborating closely with team members through shared inboxes and internal notes also ensures that complex issues are resolved efficiently and customers receive accurate, unified support.

What is a Kayako specialist?

A Kayako specialist is a professional who manages and optimizes the use of Kayako, a customer service and help desk software platform, within an organization. Their responsibilities typically include setting up and configuring the software, training staff, integrating Kayako with other business tools, and ensuring efficient customer support workflows. They may also analyze customer support data to identify trends and suggest improvements. Kayako specialists play a key role in enhancing customer satisfaction by streamlining communication and support processes.

What is the difference between Kayako vs Customer Support Specialist?

AspectKayakoCustomer Support Specialist
Required CredentialsCustomer service experience, knowledge of support softwareHigh school diploma or equivalent, customer service skills
Work EnvironmentCustomer support teams, call centers, online supportCall centers, retail, online support roles
Industry UsageTech companies, SaaS providers, e-commerceRetail, telecommunications, tech
Common Search IntentUsing Kayako for customer supportCustomer support roles, support software

Kayako is a customer support software platform used by support teams, while a Customer Support Specialist is a role that involves providing support to customers, often using tools like Kayako. The main difference lies in Kayako being a software tool, and the Customer Support Specialist being a job position that may utilize such tools to perform their duties.

More about Kayako jobs
What job categories do people searching Kayako jobs look for? The top searched job categories for Kayako jobs are:
Kayako jobs near you
Infographic showing various Kayako job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 33% Physical, 34% Hybrid, and 33% Remote job distribution, with an average salary of $44,181 per year, or $21.2 per hour.

Associate Credentialing Administrator

Global Medical Response

Austin, TX • On-site, Remote

$75K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Global Medical Response rating

6.8

Company rating: 6.8 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

493rd of 887 rated healthcare providers

Job description


Associate Systems Administrator
REMOTE
Salary Range $70000K-$80000K
Why Choose GMR? Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you'll embark on meaningful work that will make an impact on you and the customers we serve. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.
GMR's Core Behaviors-keep care at the center, raise your hand, seek to understand, find a way together and be accountable-unite our teams and set us apart in emergency medical services.
JOB SUMMARY
The Associate System Administrator plays a key role in providing operational and technical support for GMR's enterprise systems, including NinthBrain, Hospital Hub, and related reporting and credentialing platforms. This position focuses on day-to-day system support, ticket resolution, setup and configuration, troubleshooting, and documentation. The Associate System Administrator works closely with senior administrators and cross-functional teams to ensure systems function reliably and user issues are resolved efficiently, supporting GMR's mission and operational needs.
ESSENTIAL FUNCTIONS/DUTIES
  • Provide frontline support for ADO tickets, including examining issues, diagnosing problems, and resolving or escalating as appropriate.
  • Perform system setup and configuration for NinthBrain under established processes.
  • Support credential setup, mapping, and process assistance, ensuring accurate system configurations.
  • Monitor individual import success or failure through email alerts and manual verification.
  • Assist with credential imports and resolve standard import errors.
  • Participate in troubleshooting system issues across NinthBrain, ImageTrend and Hospital Hub.
  • Troubleshoot IMT update failures and coordinate with appropriate teams to resolve issues.
  • Support NEMSIS error processing and basic data correction activities.
  • Verify that reports are functioning properly and escalate issues as needed.
  • Assist in developing and maintaining Quick Reference Guides and support documentation.
  • Participate in training activities and knowledge-sharing sessions to build platform expertise.
  • Collaborate with peers and senior administrators to ensure consistent and timely support coverage.
  • Perform additional duties and participate in projects as required to support team and organizational objectives.

QUALIFICATIONS
Experience
  • One to three years of relevant experience in system administration, technical support, or IT operations, preferably in a healthcare or SaaS environment.

Skills
  • Experience working with ticketing systems such as ADO, Jira, Kayako, or similar platforms.
  • Software-as-a-Service (SaaS).
  • Strong attention to detail, ensuring accuracy in system configurations, credential data, and reporting.
  • Ability to follow established procedures and documentation, applying critical thinking and problem-solving skills to resolve routine system issues and escalate appropriately.
  • Ability to clearly explain job responsibilities, system workflows, and documented processes to users and team members.
  • Effective written and verbal communication skills, with the ability to document issues clearly and collaborate with team members.
  • Ability to manage multiple tasks and prioritize workload in a fast-paced support environment.
  • Familiarity with Microsoft 365 and general enterprise application support.

Education
  • Associate's or Bachelor's Degree in Information Technology, Computer Science, or a related field preferred, or equivalent professional experience.

Learn how our values are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers.
EEO Statement
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
More Information about this Job
  • Salary Range $75K-$80K Range
  • Check out our careers site Benefits | GMR Careers to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.
  • The application window for this position is anticipated to close on 6.15.2026.

What Global Medical Response employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Global Medical Response logo

About Global Medical Response

Sourced by ZipRecruiter

Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us. With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated health-care solutions and disaster response.

Industry

Health care and social assistance

Company size

51 - 200 Employees

Headquarters location

Greenwood Village, CO, US

Year founded

2018

View All Global Medical Response Jobs

Apply