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Customer Strategy Manager Jobs in Bolingbrook, IL

Zoro

Customer Content Strategy Manager

Chicago, IL · On-site

The Customer Content Strategy Manager will coordinate the creation and execution of customer-aligned content and messaging strategies. This role is responsible for translating customer strategy into ...

Convr

Director, Customer Strategy

Schaumburg, IL · Remote

Director, Customer Strategy About Convr:Convr is an AI underwriting, data, and intelligent document ... Our modular platform manages underwriting from submission through quote with a purpose-built AI ...

Kepler Group

Strategy Manager

Chicago, IL · Remote

$4.5K - $5.5K/wk

... CRM channels. Kepler prides itself on being a great place to work. In fact, we're proud to share ... The Strategy team owns our client relationships, leading communication of Kepler's strategic ...

Zoro

Customer Content Strategy Manager

Chicago, IL · On-site

$95K - $159K/yr

The Customer Content Strategy Manager will coordinate the creation and execution of customer-aligned content and messaging strategies. This role is responsible for translating customer strategy into ...

Avant

Manager, Identity Fraud Strategy

Chicago, IL

$125K - $155K/yr

You will lead a team of fraud analytics professionals, partner closely with Avant's Customer Identity and Access Management (CIAM) team, and serve as the strategic owner of identity proofing, account ...

Avant LLC

Manager, Identity Fraud Strategy

Chicago, IL · On-site

$125K - $155K/yr

You will lead a team of fraud analytics professionals, partner closely with Avant's Customer Identity and Access Management (CIAM) team, and serve as the strategic owner of identity proofing, account ...

SquareTrade

Fraud Strategy Lead

Chicago, IL · On-site +1

As a member of Fraud Strategy within the Trust & Safety department, this role is accountable for ... Experience in fraud prevention rule management systems, device profiling, customer verification ...

Deloitte

Business Strategy Manager

Chicago, IL · On-site

As a business strategy manager, you will work at the intersection of corporate, customer, M&A, workforce, and operational strategy; working among strategic advisors to help our clients shape their ...

SquareTrade

Fraud Strategy Lead

Chicago, IL · On-site

As a member of Fraud Strategy within the Trust & Safety department, this role is accountable for ... Experience in fraud prevention rule management systems, device profiling, customer verification ...

Product Ventures

Global Strategy Manager

Chicago, IL · On-site +1

Comfortable researching, prioritizing, and pursuing high-value target accounts  * CRM ... Phase 3 - Strategic Partner:  Over time, you'll evolve into a trusted advisor -- shaping ...

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All JobsCustomer Strategy JobsCustomer Strategy Manager JobsCustomer Strategy Manager Jobs in Bolingbrook, IL

Customer Strategy Manager information

See Bolingbrook, IL salary details

$114.2K

$138.7K

$160.2K

How much do customer strategy manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for customer strategy manager in Bolingbrook, IL is $138,685.00, according to ZipRecruiter salary data. Most workers in this role earn between $126,100.00 and $150,800.00 per year, depending on experience, location, and employer.

How does a Customer Strategy Manager typically collaborate with different departments to implement customer-focused initiatives?

A Customer Strategy Manager often works cross-functionally, partnering closely with marketing, sales, product, and customer service teams to align customer initiatives with overall business goals. This collaboration usually involves leading workshops, sharing customer insights, and helping design strategies that improve customer experiences. Regular communication and coordination are key, as the role requires balancing diverse stakeholder perspectives and ensuring that customer-centric projects are executed smoothly across functions.

What is the difference between Customer Strategy Manager vs Customer Success Manager?

AspectCustomer Strategy ManagerCustomer Success Manager
Primary FocusDeveloping long-term customer strategies and business growth plansEnsuring customer satisfaction and retention through support and relationship management
Required SkillsStrategic planning, data analysis, market insightsCommunication, problem-solving, relationship building
Work EnvironmentCross-functional teams, strategic meetingsCustomer interactions, support teams
Common Industry UsageMarketing, sales, business developmentCustomer service, account management

The Customer Strategy Manager focuses on creating and implementing strategies to grow customer accounts and improve overall business performance. In contrast, the Customer Success Manager concentrates on maintaining strong customer relationships, ensuring satisfaction, and reducing churn. Both roles require excellent communication skills, but their core objectives differ: strategic planning versus customer retention.

What are the key skills and qualifications needed to thrive as a Customer Strategy Manager, and why are they important?

To thrive as a Customer Strategy Manager, you need strong analytical skills, strategic thinking, experience with customer insights, and typically a degree in business, marketing, or a related field. Familiarity with CRM platforms, data visualization tools like Tableau, and market research methodologies is commonly required. Excellent communication, stakeholder management, and problem-solving abilities set top performers apart. These skills are crucial for developing effective customer strategies that drive loyalty, enhance satisfaction, and support business growth.
What are popular job titles related to Customer Strategy Manager jobs in Bolingbrook, IL? For Customer Strategy Manager jobs in Bolingbrook, IL, the most frequently searched job titles are:
What job categories do people searching Customer Strategy Manager jobs in Bolingbrook, IL look for? The top searched job categories for Customer Strategy Manager jobs in Bolingbrook, IL are:
What cities near Bolingbrook, IL are hiring for Customer Strategy Manager jobs? Cities near Bolingbrook, IL with the most Customer Strategy Manager job openings:
Customer Strategy Manager jobs near you
Infographic showing various Customer Strategy Manager job openings in Bolingbrook, IL as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $138,685 per year, or $66.7 per hour.

Customer Content Strategy Manager

Zoro

Chicago, IL • On-site

Other

Re-posted 12 days ago

Job description

Job Summary: 

Understanding our customers and delivering content that resonates with them is fundamental to the success of our business. The Customer Content Strategy Manager will coordinate the creation and execution of customer-aligned content and messaging strategies. This role is responsible for translating customer strategy into clear messaging hierarchies, defining content priorities by segment, and developing guidance for creative storytelling through vignettes and campaign assets.

Duties and Responsibilities: 

  • Lead the development and alignment of customer messaging hierarchies across all segments, defining the most impactful content and messaging at each stage of the customer journey
  • Develop strategic creative briefs that translate customer insights into clear messaging frameworks, content structures, and creative direction to drive consistent, targeted communication across channels
  • Own and maintain a segment-driven content calendar, ensuring alignment with overarching content strategy across digital channels and web platforms
  • Partner cross-functionally with creative and campaign teams to ensure execution is aligned with strategic intent and delivers cohesive storytelling
  • Collaborate cross functionally with analytics teams to evaluate content performance, translating insights into actionable recommendations that continuously enhance the customer experience

Minimum Qualifications: 

  • 4+ years of experience with marketing planning/strategy
  • Bachelor's degree or related professional experience
  • Demonstrated strategic thinking skills with a proven ability to develop, articulate, and execute effective strategies that drive business outcomes
  • Ability to measure performance and translate data into actionable objectives
  • Experience collaborating across various teams such as Creative Services, Analytics, Merchandising, and Execution teams
  • Strong collaboration, communication, and organizational skills
  • Ability to project manage/prioritize multiple projects simultaneously
  • Self-starter who thrives in a fast-paced environment

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