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Customer Strategy Manager Jobs in Seattle, WA (NOW HIRING)

Stackline

Customer Strategy Lead

Seattle, WA · On-site

$160K - $190K/yr

Own customer retention for your business; proactively manage renewal risk. * Evangelize Stackline ... strategic internal initiatives. * Act as a resource and subject matter expert for team members ...

Stackline

Customer Strategy Lead

Seattle, WA · On-site

$160K - $190K/yr

Own customer retention for your business; proactively manage renewal risk. * Evangelize Stackline ... strategic internal initiatives. * Act as a resource and subject matter expert for team members ...

Microsoft

Senior Business Strategy Manager

Redmond, WA · On-site

$137K - $222K/yr

CSCP's vision is to empower customers to achieve more by delivering Cloud and AI capabilities at ... CS4) organization within CSCP manages sourcing, strategy, and suppliers to provide cost ...

Nintendo

Retail & Digital Strategy Manager

Redmond, WA · Hybrid

$63K - $80K/yr

Implements strategies to enhance the customer journey in an omni-channel environment. * Develops guidelines to ensure program alignment with overall strategy and volume objectives. * Manages and ...

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All JobsCustomer Strategy JobsCustomer Strategy Manager JobsCustomer Strategy Manager Jobs in Seattle, WA

Customer Strategy Manager information

See Seattle, WA salary details

$131.5K

$159.7K

$184.5K

How much do customer strategy manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for customer strategy manager in Seattle, WA is $159,698.00, according to ZipRecruiter salary data. Most workers in this role earn between $145,200.00 and $173,600.00 per year, depending on experience, location, and employer.

How does a Customer Strategy Manager typically collaborate with different departments to implement customer-focused initiatives?

A Customer Strategy Manager often works cross-functionally, partnering closely with marketing, sales, product, and customer service teams to align customer initiatives with overall business goals. This collaboration usually involves leading workshops, sharing customer insights, and helping design strategies that improve customer experiences. Regular communication and coordination are key, as the role requires balancing diverse stakeholder perspectives and ensuring that customer-centric projects are executed smoothly across functions.

What is the difference between Customer Strategy Manager vs Customer Success Manager?

AspectCustomer Strategy ManagerCustomer Success Manager
Primary FocusDeveloping long-term customer strategies and business growth plansEnsuring customer satisfaction and retention through support and relationship management
Required SkillsStrategic planning, data analysis, market insightsCommunication, problem-solving, relationship building
Work EnvironmentCross-functional teams, strategic meetingsCustomer interactions, support teams
Common Industry UsageMarketing, sales, business developmentCustomer service, account management

The Customer Strategy Manager focuses on creating and implementing strategies to grow customer accounts and improve overall business performance. In contrast, the Customer Success Manager concentrates on maintaining strong customer relationships, ensuring satisfaction, and reducing churn. Both roles require excellent communication skills, but their core objectives differ: strategic planning versus customer retention.

What are the key skills and qualifications needed to thrive as a Customer Strategy Manager, and why are they important?

To thrive as a Customer Strategy Manager, you need strong analytical skills, strategic thinking, experience with customer insights, and typically a degree in business, marketing, or a related field. Familiarity with CRM platforms, data visualization tools like Tableau, and market research methodologies is commonly required. Excellent communication, stakeholder management, and problem-solving abilities set top performers apart. These skills are crucial for developing effective customer strategies that drive loyalty, enhance satisfaction, and support business growth.
What are popular job titles related to Customer Strategy Manager jobs in Seattle, WA? For Customer Strategy Manager jobs in Seattle, WA, the most frequently searched job titles are:
What job categories do people searching Customer Strategy Manager jobs in Seattle, WA look for? The top searched job categories for Customer Strategy Manager jobs in Seattle, WA are:
Customer Strategy Manager jobs near you
Infographic showing various Customer Strategy Manager job openings in Seattle, WA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 33% In-person, and 67% Remote job distribution, with an average salary of $159,698 per year, or $76.8 per hour.

Customer Strategy Lead

Stackline

Seattle, WA • On-site

$160K - $190K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Stackline is the first full-funnel connected commerce platform for the world's most innovative brands. Business leaders, product innovators, performance marketers, and analysts trust Stackline as the single source of commerce truth. Fueled by our proprietary neural network, our market insights, revenue metrics, behavior analyses, and autonomous functionality create the actions that determine success or failure.
Founded in 2014 in Seattle, we now have offices in Minneapolis, New York, Cleveland, and London. Since November 2020, Stackline has raised $180 million in strategic investments from Goldman Sachs Growth Equity and TA Associates.
Stackline is on a mission to fuel the future of commerce by bringing brands and customers closer together.
About The Role:
As a Customer Strategy Lead, you will bring world-class insights to your clients to help them achieve their business goals with Stackline. Customer Strategy collaborates closely with other departments including Sales, Professional Services, Product, and Marketing to advocate for the customer and continuously enhance our products and customer experience. This is a hybrid role based in Seattle (4 days/week in office).
What You Will Do:
  • Develop trusted relationships with client executives, ensuring strategic alignment across internal and external stakeholders.
  • Own customer retention for your business; proactively manage renewal risk.
  • Evangelize Stackline solutions by mastering our product portfolio and identifying upsell and product extension opportunities.
  • Understand customers' e-commerce goals, proficiencies, and shortcomings to position Stackline's products and services to address their needs.
  • Partner with our clients and ensure value realization from Stackline insights to ensure they are achieving their business objectives.
  • Gather valuable feedback from clients and act as a voice of the customer internally.
  • Contribute to a positive working environment by training and mentoring CS team members and guiding strategic internal initiatives.
  • Act as a resource and subject matter expert for team members, providing guidance on client success strategy and operations

Who We Are Looking For:
  • Bachelor's degree in a relevant field.
  • 6+ years of experience with a focus on client engagement at a SaaS company, agency, consumer brand, or retailer.
  • 4+ years of experience working in eCommerce (ideally at a brand, manufacturer, or retailer).
  • 2+ years of people leadership experience.
  • Proven experience in crafting stories and narratives through compelling data insights and thoughtful leadership content (in-person, on the phone, through email, and during web presentations).
  • Passion for SaaS, technology, eCommerce, and customer service.
  • High energy with the ability to successfully drive projects with minimal guidance.
  • Positive attitude and strong collaborator in a fast-paced environment with organizational skills to effectively manage multiple projects.
  • Passion for rolling up the sleeves and diving in both tactically and strategically.
  • Strong analytical skills with demonstratable experience: using frameworks, data, and analytical tools to help structure the team's thinking, facilitate alignment across multiple senior stakeholders, and reach insightful, actionable answers to challenging and ambiguous problems.
  • Ability to work in a fast-paced environment while maintaining focus on primary goals.
  • Experience selling/owning renewal and expansion conversations.
  • Ability to think big, solve problems, and are detail oriented.
  • Proficient in Microsoft Outlook, Excel, and PowerPoint.

Bonus Points If You Have:
  • MBA degree
  • A background with traditional and digital marketing, buying, and measurement.
  • Experience working in a startup, retail, digital advertising, or eCommerce environment.

Benefits and Perks:
It's important that each and every employee feels they are supported and can complete their life's best work today and in the future. As part of that, we are committed to doing our part in addressing pay gaps and discrepancies by providing pay transparency for all of our roles. Actual salaries are just one component of the compensation package and may vary above or below the range based on job-related knowledge, skills, experience, location, and performance. This role is hiring at the Associate Director and Director levels. The pay range for this position located in Seattle is $140,000 - $160,000 per year for Associate Director and $160,000 - $190,000 per year for Director.Other rewards may include annual bonuses, short- and long-term incentives, and other team-specific awards. In addition we provide a robust benefits and perks package that includes:
  • Comprehensive medical, dental, and vision coverage that actually supports you - including HSA with company match and FSA options
  • Fertility benefits to support your path to parenthood
  • 401(k) with company match to help you plan ahead
  • Company-paid life insurance
  • 20 days of PTO + 9 company holidays to truly unplug
  • Paid parental leave for all parents - because family matters
  • Summer Fridays (log off at 3pm and enjoy it)
  • Regular in-office social events including happy hours and catered lunches
  • A thoughtfully stocked kitchen with healthy snacks and fresh fruit

Stackline is committed to creating a diverse environment and is proud to be an equal opportunity employer. We encourage applicants from all backgrounds to apply. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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