Customer Experience Strategist Jobs (NOW HIRING)

Position Summary...As a Distinguished Experience Strategist (IC) focused on Sam’s Club Online & E-commerce, you will partner closely with Research and senior business leaders to define the most critical digital commerce problems to solve, define new experiences for omni-channel shopping, uncover root causes of breakdown in the member experience and expectations, and drive prioritized strategies that improve the end-to-end online member experience and e-commerce performance. You will set enterprise-level direction through clearly articulated recommendations and standards, measurement, and executive influence. What you'll do...About the team:
The Experience Strategy & Innovation team collaborates across business units to identify key insights that shape meaningful strategies enhancing member and associate experiences. Operating with agility and precision, the team leverages human-centered insights to define the core challenges and opportunities, enabling partners to develop effective solutions. This group drives enterprise-wide initiatives that integrate advanced research and design practices, fostering innovation and measurable outcomes across digital and physical environments. The team’s focus on strategic foresight and evidence-based approaches supports continuous improvement and delivers impactful experience transformations aligned with business goals.
What you'll do:

• Define and evolve the end-to-end e-commerce experience. 
• Build experimentation frameworks, scale successful pilots, and advise senior leaders on investment decisions, tradeoffs, and transformation priorities.
• Establish experience standards, governance, and cross-functional alignment across product, design, engineering, marketing, operations, and membership. 
• Create journey maps, service blueprints, and ecosystem views to identify gaps and dependencies. 
• Measure and improve experience performance through business and operational metrics. 
• Lead innovation initiatives, including personalization, AI-powered shopping, search, fulfillment, automation, and checkout improvements. 
• Turn customer insights into strategic priorities and multi-year roadmaps. 

What you'll bring:

• E-commerce growth & systems thinking: Deep understanding of experience drivers across acquisition, discovery, conversion, basket building, fufillment and retention.
• Omni-channel commerce: Connects digital journeys with fulfillment, returns, pickup, delivery, and customer care.
• Workshop facilitation: Leads cross-functional sessions to align teams, uncover opportunities, and accelerate decisions.
• Storytelling: Creates executive narratives that clarify vision, priorities, tradeoffs, and risks.
• Concept creation: Develops prototypes and proof-of-concepts to align stakeholders around a vision.
• Insight-to-roadmap translation: Turns research and analytics into priorities and investment cases.
• Experimentation & innovation: Runs scalable pilots and applies AI to improve shopping, personalization, search, support, and research.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
-Health benefits include medical, vision and dental coverage
-Financial benefits include 401(k), stock purchase and company-paid life insurance
-Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $130,000.00 - $260,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location). At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
-Health benefits include medical, vision and dental coverage
-Financial benefits include 401(k), stock purchase and company-paid life insurance
-Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $130,000.00 - $260,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor’s degree in design, business, or related area and 12 years’ progressive experience in experience strategy, UX, or service design with demonstrable enterprise impact and industry recognition (for example, publications, patents, keynotes).
Option 2: Equivalent practical experience in enterprise-scale transformation and innovation leadership. Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Experience in AI-assisted design, predictive analytics, or next-generation research methods., Experience influencing at the executive and board level through strategic storytelling., Experience shaping enterprise frameworks for measurement, design operations, or governance, Proven success in designing and scaling cross-channel experience systems across global or omnichannel environments., Recognized industry thought leadership (for example, keynote speaking, publications, patents, or academic collaboration). Primary Location... 2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.