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Customer Experience Strategist Jobs (NOW HIRING)

Apple

Digital Experience Strategist

Cupertino, CA · On-site

$101K - $116K/yr

Each customer should feel like they are our only customer and our job is to set the bar for the ... Minimum Qualifications 7+ years of experience in digital, product, or strategy roles - ideally ...

Apple

Digital Experience Strategist

Cupertino, CA

$149K - $280K/yr

Each customer should feel like they are our only customer and our job is to set the bar for the ... Minimum Qualifications 7+ years of experience in digital, product, or strategy roles - ideally ...

Arch.co

Client Experience Strategist

New York, NY · On-site

$100K - $130K/yr

Client Experience Strategist We are looking for a Client Experience Strategist to nurture and ... Maintain comprehensive client records and notes in our CRM system. * Monitor client accounts for ...

TikTok

Website & UX Strategist, GBM

New York, NY · On-site

$103K/yr

You will lead the strategy and evolution of key customer journeys across the TikTok for Business website-from understanding audience needs and defining experience requirements to optimizing ...

Nassco Inc.

Customer Experience Manager

New Berlin, WI · On-site

Strategic Planning and Execution: * Develop and implement strategic initiatives that enhance the overall customer experience and align with company objectives. * Collaborate with cross-functional ...

Socket.dev

Customer Experience Manager

New Berlin, WI · On-site

$90 - $120/hr

Strategic Planning and Execution: Develop and implement strategic initiatives that enhance the overall customer experience and align with company objectives. Collaborate with cross-functional teams ...

Nassco, Inc

Customer Experience Manager

New Berlin, WI · On-site

Strategic Planning and Execution: * Develop and implement strategic initiatives that enhance the overall customer experience and align with company objectives. * Collaborate with cross-functional ...

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Customer Experience Strategist information

See salary details

$95.5K

$98.6K

$101K

How much do customer experience strategist jobs pay per year?

As of Aug 24, 2026, the average yearly pay for customer experience strategist in the United States is $98,649.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,500.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a customer experience strategist?

Customer Experience Strategists are professionals who design and implement strategies to improve the overall experience customers have with a company. They analyze customer interactions across all touchpoints, gather feedback, and use data to make recommendations for enhancing satisfaction and loyalty. Their role often involves collaborating with marketing, product, and customer support teams to ensure a seamless and positive journey for customers. By focusing on both customer needs and business goals, they help organizations build lasting relationships and drive growth.

What does a customer experience strategist do?

As a customer engagement analyst, your job is to convert marketing data into useful insights for your business. Your responsibilities include analyzing the information to gain a better understanding of the client, producing a report for other parts of the company, and providing advice for product development. The goal of your research is to acquire more information about the average consumer, help promote brand awareness, and employ a variety of techniques and approaches to gain a better understanding of the audience. The most important part of your duties is providing information that others can use, such as the best demographics for targeted advertisement.

How does a customer experience strategist typically collaborate with other departments to improve customer journeys?

Customer Experience Strategists work closely with teams across the organization—such as marketing, product development, sales, and customer support—to map and optimize customer journeys. They often facilitate workshops, gather feedback from multiple stakeholders, and use data-driven insights to recommend changes that enhance the customer experience. Regular cross-functional meetings and collaborative projects are common, ensuring that customer-centric improvements are integrated into every touchpoint. This collaborative approach not only aligns teams around shared goals but also enables a holistic view of the customer's needs and expectations.

What is the difference between Customer Experience Strategist vs Customer Service Manager?

AspectCustomer Experience StrategistCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging daily customer service operations and team
Skills & CredentialsCustomer insights, data analysis, strategic planningLeadership, communication, conflict resolution
Work EnvironmentCross-departmental, strategic planning sessionsCustomer service teams, call centers, retail stores
Industry UsageMarketing, UX, product developmentRetail, hospitality, telecommunications

The Customer Experience Strategist focuses on developing long-term strategies to enhance overall customer satisfaction, while the Customer Service Manager oversees daily customer interactions and team management. Both roles require strong communication skills, but the strategist emphasizes data analysis and planning, whereas the manager concentrates on operational execution.

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Customer Experience Strategist jobs near you
Infographic showing various Customer Experience Strategist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $98,649 per year, or $47.4 per hour.

Lead Product Experience Strategist

Acunor Infotech

Charlotte, NC • On-site

$118K - $153K/yr

Other

Posted 3 days ago

New

Job description

Lead Product Experience Strategist

Location: Charlotte, NC (3 days onsite)

Open for non-locals who can relocate

We're looking for someone who thrives in ambiguity, enjoys understanding how work really happens, and can turn operational complexity into confident product decisions. Success is measured by the quality of decisions influenced before engineering begins-not by research reports or design deliverables.

The Opportunity Establish and scale Product Discovery as a core capability. Working alongside Product, Engineering and Operations, determine what evidence is required, how to obtain it e iciently and when the organization has enough confidence to invest. Influence product strategy, shape AI-enabled experiences and help create a repeatable discovery operating model.

  • Regular travel to customer sites for operational discovery
  • Cross-functional partnership with Product, Engineering and Operations
  • Daily use of AI to accelerate planning, synthesis and communication

What You'll Do

Design evidence strategy

  • Translate ambiguous business questions into structured discovery plans.
  • Identify what is known, assumed and unknown.
  • Select the lowest-cost activities that reduce uncertainty.
  • Determine when there is sufficient confidence to invest.

Lead operational discovery

  • Plan and facilitate workflow observations, customer interviews, stakeholder workshops, co-creation sessions, prototype validation and competitive assessments.
  • Adapt the approach to the decision rather than following a prescribed methodology.

Shape product direction

  • Identify opportunities that create meaningful operational advantage.
  • Quantify business impact.
  • Surface reusable capabilities across products and sectors.
  • Recommend whether initiatives should proceed, pivot, pause or stop.
  • Lead Product Experience Strategist.

Influence the portfolio

  • Partner early with Product, Engineering and leadership.
  • Turn complex evidence into concise recommendations that improve roadmap, platform and investment
  • decisions.

Experience

  • 7 10+ years in Product Strategy, Service Design, Product Discovery, Experience Strategy or similar roles in complex enterprise environments
  • Demonstrated experience influencing product direction before development
  • Experience designing discovery strategies-not only executing research
  • Strong executive communication and workshop facilitation skills
  • Experience using AI to accelerate discovery, synthesis or strategic work is highly desirable

What Great Candidates Can Demonstrate

  • Changed or stopped a product investment before development
  • Designed a discovery strategy that materially reduced uncertainty
  • Identified an operational opportunity others overlooked
  • Quantified business outcomes such as time saved, cost avoided, quality improvements or risk reduction
  • Influenced senior leaders through evidence rather than opinion.
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About Acunor

Sourced by ZipRecruiter

Acunor provides high quality digital engineers in the field of Java Full Stack Programming, Pega, Appian, Power BI, Salesforce, DevOps, No-Code & Low-Code, Data Science, Analytics, Data Base and Cloud Native solutions. ​We specialize in providing Java Full Stack Engineers, BPM (Pega, Appian) Consultants, Salesforce Consultants, AWS/Azure/GCP Engineers, Data Scientists, Technical PMs, Program and Engagement Managers. ​Management comprises of highly experienced and seasoned technology executives with vast expertise in Large Scale Development Projects, Cloud Native Solutions and Managed Services.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Princeton, NJ, US

Year founded

2016

Social media

Twitter

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