ZipRecruiter

Log In

Cigna
Cigna

61 Cigna Customer Experience Strategist Jobs Hiring Near You

Sorenson Communications, LLC

$100 - $125/hr

The Customer Experience (CX) Strategist is a senior individual contributor responsible for identifying customer needs, behaviors, and friction across complex, omnichannel experiences and translating ...

New

Intuit

Staff Customer Experience Strategist

San Diego, CA · On-site

$104K/yr

Reports to the GBSG Services Senior Customer Experience Manager. Locations: Mountain View, CA / San Francisco, CA / San Diego, CA / Tucson, AZ / Responsibilities Strategic Thinking & Business ...

DecisionPoint | Cortek

Experience Strategist

$124K - $160K/yr

Minimum of 10 years of experience leading experience strategy, service design, or customer experience initiatives. * Demonstrated experience developing experience principles, journeys, and service ...

FAVARH

Customer Experience (CX) Strategist

Boston, MA · On-site

$107K/yr

Start your Voyage - Apply Now Position Summary The CX Strategist is a senior-level leader responsible for owning and driving the customer experience strategy for a major line of business. Acting as ...

Adcom

Digital Experience Strategist

Cleveland, OH · Hybrid

$79K - $91K/yr

Digital Experience Strategist Search - Customer Experience - Marketing Automation Why This Role Exists The way people discover, evaluate, and engage with brands is changing rapidly. Our clients need ...

next page

Showing results 1-20

All JobsCigna JobsCigna Customer Experience Strategist Jobs

Cigna Jobs Information

What is it like to work at Cigna?

Cigna is a global health insurance company that values diversity, equity, and inclusion, fostering a culture of collaboration and innovation. The company's team structure is designed to promote cross-functional collaboration, with employees working in agile teams to develop and implement solutions that improve healthcare outcomes and customer experiences. Working at Cigna may appeal to individuals who are passionate about making a positive impact on people's lives, as the company offers opportunities to work on meaningful projects and contribute to its mission of improving health, well-being, and peace of mind.

What makes Cigna an attractive place to work?

Cigna is a leading global health insurance and integrated health services company that plays a significant role in shaping the future of healthcare. The company offers a dynamic and inclusive work environment that fosters collaboration, innovation, and professional growth, with opportunities to work on diverse projects and contribute to the development of cutting-edge solutions. As a Cigna employee, you can expect to be part of a global team that values diversity, inclusion, and employee development, with opportunities to advance your career and make a meaningful impact in the healthcare industry.

Do workers at Cigna Healthcare get paid breaks?

Yes. Most people get paid breaks.
86% of people say they get paid breaks.
Based on data from 85 people who took the Breakroom Quiz between August 2025 and August 2026.

Does Cigna Healthcare pay people when they’re sick?

Yes. Most people get paid when they’re sick.
90% of people say they would get paid if they were sick but scheduled to work.
Based on data from 115 people who took the Breakroom Quiz between August 2025 and August 2026.

At Cigna Healthcare, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
85% of people say they have to use vacation days when they’re out sick.
Based on data from 110 people who took the Breakroom Quiz between August 2025 and August 2026.

Is the health insurance from Cigna Healthcare affordable enough for their workers?

Most people say the health insurance costs are okay.
86% of people say the health insurance costs are okay
Based on data from 103 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get paid time off at Cigna Healthcare?

Most people get paid time off work.
97% of people say they get paid time off.
Based on data from 115 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 53% of people with changing schedules find out their shifts one week or less ahead of time.
  • 18% of people with changing schedules find out their shifts two weeks ahead of time.
  • 8% of people with changing schedules find out their shifts three weeks ahead of time.
  • 23% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 40 people who took the Breakroom Quiz between November 2024 and July 2026.

Do workers at Cigna Healthcare worry about hours?

Most people don’t worry about getting enough hours.
98% of people report they don’t worry about getting enough hours.
Based on data from 45 people who took the Breakroom Quiz between July 2025 and July 2026.

Do Cigna Healthcare workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
48% report that they don’t have enough control over which shifts they work.
Based on data from 46 people who took the Breakroom Quiz between May 2025 and April 2026.

How easy is it for Cigna Healthcare workers to change shifts?

Most people find it easy to change shifts.
70% of people report that it’s easy to change shifts if they need to.
Based on data from 84 people who took the Breakroom Quiz between November 2024 and July 2026.

How easy is it to get time off at Cigna Healthcare?

Most people find it easy to get time off.
86% of people report it’s easy to get time off.
Based on data from 106 people who took the Breakroom Quiz between August 2025 and August 2026.

Do Cigna Healthcare managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
96% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 45 people who took the Breakroom Quiz between July 2025 and July 2026.

Do jobs at Cigna Healthcare spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
16% of people report that their job takes up time that they don’t get paid for.
Based on data from 45 people who took the Breakroom Quiz between July 2025 and July 2026.

How easy is it to take sick days at Cigna Healthcare?

Most people find it easy to take sick days.
92% of people report that it’s easy to take time off if they are sick.
Based on data from 111 people who took the Breakroom Quiz between August 2025 and August 2026.

Is a Cigna Healthcare job good for students?

Most students say this is a good place to work if you’re studying.
79% of students report this is a good place to work if you’re studying.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and August 2026.

Is working at Cigna Healthcare good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
89% of people who care for a child or other relative report this is a good place to work.
Based on data from 66 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Cigna Healthcare feel treated with respect by their managers?

Most people feel treated with respect by their managers.
89% of people say they’re treated with respect by their managers.
Based on data from 109 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Cigna Healthcare get to take their breaks without interruption?

Most people get breaks without interruption.
88% of people report that they get to take their breaks without interruption.
Based on data from 112 people who took the Breakroom Quiz between August 2025 and August 2026.

Is it stressful to work at Cigna Healthcare?

Some people feel stressed here.
65% of people say they often feel stressed at work.
Based on data from 108 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Cigna Healthcare enjoy their jobs?

Most people enjoy their job.
71% of people report they enjoy their job.
Based on data from 91 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Cigna Healthcare recommend working with their team?

Only some people recommend working with their team.
49% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 115 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get enough training when they start at Cigna Healthcare?

Most people got enough training when they started.
78% of people report they got enough training when they started working here.
Based on data from 106 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get support to advance at Cigna Healthcare?

Only some people are given support to advance their career here.
In the last year, 36% of people report not being given support to advance their career here.
Based on data from 101 people who took the Breakroom Quiz between September 2025 and August 2026.

Do people think Cigna Healthcare’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
66% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 96 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers feel well informed about how Cigna Healthcare is doing?

Most people feel well informed about how the company is doing.
70% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 105 people who took the Breakroom Quiz between August 2025 and August 2026.

What other companies are hiring for Customer Experience Strategist jobs?

What are the most popular jobs at Cigna?

What are the most popular categories at Cigna?

Infographic showing various Customer Experience Strategist job openings at Cigna in the United States as of August 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 37% Physical, 6% Hybrid, and 57% Remote job distribution.

Customer Experience Strategist

CaptionCall

Salt Lake City, UT • On-site

$47.12 - $78.56/hr

Full-time

Posted 5 days ago

Job description

Job Summary
The Customer Experience (CX) Strategist is a senior individual contributor responsible for identifying customer needs, behaviors, and friction across complex, omnichannel experiences and translating those insights into measurable improvements.
Partnering across Product, Sales, Operations, Customer Success, Insights, Marketing, Finance, and Technology, the CX Strategist combines journey design, customer intelligence, data analysis, and operational insight to improve engagement, retention, loyalty, and operational performance.
Success is measured by the ability to move customer insights from identification to recommendation to action to measurable impact.
Essential Duties and Responsibilities
  • Customer Experience Strategy & Journey Design
    • Identify friction and opportunities across customer touchpoints, channels, products, and service models.
    • Define current- and future-state journeys incorporating people, process, policy, technology, and customer behavior.
    • Identify critical moments that influence activation, adoption, engagement, satisfaction, and retention.
    • Establish journey health measures and scalable approaches for continuous experience improvement.
  • Customer Health, Retention & Engagement
    • Identify behavioral, product, operational, and experience drivers of churn, disengagement, and declining usage.
    • Develop customer health indicators that identify risk and opportunity earlier in the lifecycle.
    • Analyze activation, adoption, engagement, retention, and re-engagement trends.
    • Partner with Customer Success, Marketing, Product, and Operations to develop and measure interventions for at-risk or under-engaged customers.
  • Voice of Customer & Customer Intelligence
    • Synthesize feedback from surveys, service interactions, complaints, digital channels, product usage, and frontline teams.
    • Identify emerging themes, systemic friction, and high-priority customer opportunities.
    • Establish clear ownership, actions, timelines, and measures of success for priority customer issues.
    • Maintain closed-loop measures such as Insight-to-Action Rate, Action Closure Rate, and Time-to-Action.
  • Data, Insights & Operational Excellence
    • Combine customer research, behavioral data, product usage, operational data, and experience metrics such as NPS, CSAT, and CES to identify actionable insights.
    • Conduct or partner on segmentation, cohort, behavioral, and root-cause analysis.
    • Translate complex findings into clear recommendations that explain what is happening, why it matters, and what should change.
    • Identify opportunities to reduce customer effort, repeat interactions, process breakdowns, and other experience friction.
  • Insight-to-Action Execution
    • Drive priority CX opportunities from discovery through recommendation, stakeholder alignment, implementation, and measurement.
    • Develop action plans with clear outcomes, owners, milestones, and success measures.
    • Lead cross-functional working teams around high-priority customer problems and opportunities.
    • Maintain a prioritized CX roadmap and escalate barriers preventing progress.
    • Measure whether implemented recommendations produce the intended customer outcomes.
  • Product, Technology & Innovation
    • Partner with Product teams to inform priorities using customer insights and behavioral data.
    • Identify opportunities to leverage AI, automation, self-service, and technology to reduce customer effort and improve experiences.
    • Champion experimentation and scalable solutions that improve customer and operational outcomes.
  • Cross-Functional Leadership
    • Partner across Sales, Product, Customer Success, Operations, Finance, Marketing, Insights, and Technology.
    • Influence without authority and align stakeholders around shared customer outcomes.
    • Serve as a trusted thought partner on customer strategy, experience priorities, and emerging risks.

Supervisory Responsibility
This position has no supervisory responsibilities.
Travel Requirements
Travel Requirements: Less than 25%
Education
Preferred:
  • 4 Year/Bachelor's Degree in Business, Customer Experience, Marketing, Analytics, or related field preferred; equivalent experience considered

Experience
Minimum Years of Experience:
  • 5+ years of progressive experience in Customer Experience, Customer Success, Operations, Strategy, Service Design, Analytics, or related functions preferred

Knowledge, Skills, and Abilities
  • Success Measures
    • Customer retention, engagement, activation, and adoption
    • Reduction in key churn and customer friction drivers
    • NPS, CSAT, CES, and other journey health measures
    • Insight-to-Action and Action Closure rates
    • Reduction in time from insight to action
    • Percentage of priority CX opportunities with accountable owners and action plans
    • Measurable impact from implemented CX improvements
  • Core Capabilities
    • Customer Journey Mapping & Service Design
    • Customer Retention & Lifecycle Strategy
    • Voice of Customer & Customer Intelligence
    • Customer Health & Behavioral Analytics
    • Omnichannel Experience Strategy
    • Root-Cause & Cohort Analysis
    • Operational & Process Excellence
    • Executive Storytelling & Stakeholder Influence
    • Cross-Functional Leadership
    • AI, Automation & Digital Experience Strategy
    • Experience improving end-to-end customer journeys across multi-channel environments
    • Demonstrated ability to translate customer and operational data into actionable insights and measurable improvements
    • Experience with customer segmentation, cohort analysis, Voice of Customer, customer health, or related disciplines
    • Demonstrated ability to lead cross-functional initiatives and drive progress without direct authority
    • Strong executive communication, storytelling, and stakeholder influence skills
    • Experience in complex, regulated, enterprise, or accessibility-focused environments a plus

Working Conditions and Physical Requirements
  • Ability to sit and/or stand at a desk and work with a computer for extended periods of time.
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer component.
  • Regular and predictable attendance required.

Disclaimer
This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.
Apply today! www.sorenson.com/company/careers/
Equal Employment Opportunity: Sorenson Communications is an EOE, Disability/Age Employer.
Company Summary
Our Mission...Leveraging the Power of Language, we connect lives and enrich the human experience.
Our Vision...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.
As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson's impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.
We achieve great things together working "The Sorenson Way" with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply