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Customer Experience Strategist Jobs (NOW HIRING)

DecisionPoint | Cortek

Experience Strategist

$124K - $160K/yr

Minimum of 10 years of experience leading experience strategy, service design, or customer experience initiatives. * Demonstrated experience developing experience principles, journeys, and service ...

Adcom

Digital Experience Strategist

Cleveland, OH · On-site

$79K - $91K/yr

Digital Experience Strategist Search - Customer Experience - Marketing Automation Why This Role Exists The way people discover, evaluate, and engage with brands is changing rapidly. Our clients need ...

Aquent

Experience Strategist

Campbell, CA · On-site +1

$195K - $210K/yr

Your expertise will define the customer journey, craft immersive physical environments, and bring ... Proven experience in strategic conceptualization, spatial design, and execution for high-impact ...

New

WestRock

Customer Solution Strategist

Dallas, TX · On-site

$22 - $29/hr

The Customer Solution Strategist will work onsite. Shift: Mon- Fri, 8am - 5pm (occasional overtime ... Experience with project management and meeting specific deadlines in a dynamic environment.

WestRock

Customer Solution Strategist

Dallas, TX · On-site

$22 - $29/hr

The Customer Solution Strategist will work onsite. Shift: Mon- Fri, 8am - 5pm (occasional overtime ... Experience with project management and meeting specific deadlines in a dynamic environment.

Westrock

Customer Solution Strategist

Fort Worth, TX · On-site

$22 - $29/hr

General Information Job ID ATR65208 Posting Job Title Customer Solution Strategist Locations TX ... Experience with project management and meeting specific deadlines in a dynamic environment.

Westrock

Customer Solutions Strategist

Dayton, NJ · On-site

$26.07 - $30/hr

General Information Job ID ATR64673 Posting Job Title Customer Solutions Strategist Locations NJ ... Experience with project management and meeting specific deadlines in a dynamic environment.

Westrock

Customer Solution Strategist

Fort Worth, TX · On-site

$22 - $29/hr

General Information Job ID ATR64782 Posting Job Title Customer Solution Strategist Locations TX ... Experience with project management and meeting specific deadlines in a dynamic environment.

DigiCert

Customer Service Quality Strategist

Lehi, UT · On-site

$92K/yr

The Customer Service Quality Strategist will establish and mature the quality function while ... Support continuous improvement initiatives that improve customer experience and operational ...

Lumen Technologies

Digital Experience Strategist

OR · On-site

$84K - $112K/yr

At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where ... The Role We're looking for a Digital Experience Strategist to join our Web Experience team and ...

DigiCert

Customer Service Quality Strategist

Lehi, UT · On-site

$92K/yr

The Customer Service Quality Strategist will establish and mature the quality function while ... Support continuous improvement initiatives that improve customer experience and operational ...

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Showing results 21-40

All JobsCustomer Experience Strategist Jobs

Customer Experience Strategist information

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$95.5K

$98.6K

$101K

How much do customer experience strategist jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer experience strategist in the United States is $98,649.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,500.00 and $98,500.00 per year, depending on experience, location, and employer.

How does a customer experience strategist typically collaborate with other departments to improve customer journeys?

Customer Experience Strategists work closely with teams across the organization—such as marketing, product development, sales, and customer support—to map and optimize customer journeys. They often facilitate workshops, gather feedback from multiple stakeholders, and use data-driven insights to recommend changes that enhance the customer experience. Regular cross-functional meetings and collaborative projects are common, ensuring that customer-centric improvements are integrated into every touchpoint. This collaborative approach not only aligns teams around shared goals but also enables a holistic view of the customer's needs and expectations.

What does a customer experience strategist do?

As a customer engagement analyst, your job is to convert marketing data into useful insights for your business. Your responsibilities include analyzing the information to gain a better understanding of the client, producing a report for other parts of the company, and providing advice for product development. The goal of your research is to acquire more information about the average consumer, help promote brand awareness, and employ a variety of techniques and approaches to gain a better understanding of the audience. The most important part of your duties is providing information that others can use, such as the best demographics for targeted advertisement.

What is a customer experience strategist?

Customer Experience Strategists are professionals who design and implement strategies to improve the overall experience customers have with a company. They analyze customer interactions across all touchpoints, gather feedback, and use data to make recommendations for enhancing satisfaction and loyalty. Their role often involves collaborating with marketing, product, and customer support teams to ensure a seamless and positive journey for customers. By focusing on both customer needs and business goals, they help organizations build lasting relationships and drive growth.

What is the difference between Customer Experience Strategist vs Customer Service Manager?

AspectCustomer Experience StrategistCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging daily customer service operations and team
Skills & CredentialsCustomer insights, data analysis, strategic planningLeadership, communication, conflict resolution
Work EnvironmentCross-departmental, strategic planning sessionsCustomer service teams, call centers, retail stores
Industry UsageMarketing, UX, product developmentRetail, hospitality, telecommunications

The Customer Experience Strategist focuses on developing long-term strategies to enhance overall customer satisfaction, while the Customer Service Manager oversees daily customer interactions and team management. Both roles require strong communication skills, but the strategist emphasizes data analysis and planning, whereas the manager concentrates on operational execution.

More about Customer Experience Strategist jobs
What cities are hiring for Customer Experience Strategist jobs? Cities with the most Customer Experience Strategist job openings:
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What job categories do people searching Customer Experience Strategist jobs look for? The top searched job categories for Customer Experience Strategist jobs are:
What are popular job titles related to Customer Experience Strategist jobs? For Customer Experience Strategist jobs, the most frequently searched job titles are:
Customer Experience Strategist jobs near you
Infographic showing various Customer Experience Strategist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $98,649 per year, or $47.4 per hour.

Medallia Customer Experience Strategist / Product Owner

Steampunk

Mclean, VA • On-site, Remote

$140K - $170K/yr

Other

Re-posted 16 days ago

Job description

Overview
As a Steampunk Customer Experience Strategist / Product Owner, you will partner with stakeholders to transform customer feedback into actionable insights that drive organizational improvement. You will own the strategy, measurement framework, and reporting approach for customer experience initiatives, ensuring feedback programs generate meaningful data that supports executive decision-making. You will work closely with business leaders, program teams, and platform administrators to define success measures, develop feedback mechanisms, identify trends, and communicate insights that improve customer outcomes.
Contributions
Responsibilities include:
  • Partner with stakeholders to define customer experience objectives, success measures, and feedback strategies.
  • Design and refine surveys, feedback mechanisms, and measurement approaches to ensure meaningful and actionable data collection.
  • Translate business goals and customer experience priorities into reporting requirements and performance metrics.
  • Analyze customer feedback, sentiment, and behavioral trends to identify opportunities, risks, and areas requiring intervention.
  • Develop executive-ready briefings, presentations, and reports that clearly communicate customer experience outcomes and recommendations.
  • Facilitate workshops and stakeholder sessions to gather requirements, prioritize enhancements, and align on business objectives.
  • Establish governance processes for customer experience measurement and reporting.
  • Collaborate with technical teams to ensure data collection and reporting capabilities support business needs.
  • Develop and maintain roadmaps for customer experience improvements and measurement maturity.
  • Serve as a trusted advisor to leadership on customer sentiment, engagement trends, and experience optimization opportunities.

Qualifications
Required:
  • Bachelor's degree and 7+ years of relevant experience.
  • Experience leading customer experience, product management, business analysis, service design, or related initiatives.
  • Experience defining KPIs, performance metrics, and measurement frameworks.
  • Strong ability to synthesize qualitative and quantitative data into actionable recommendations.
  • Experience developing executive-level presentations, reports, and briefings.
  • Demonstrated ability to facilitate stakeholder discussions and translate business needs into actionable requirements.
  • Strong written and verbal communication skills.
  • Eligible to obtain and maintain a government security clearance.

Preferred Skills:
  • Experience with customer experience platforms such as Medallia, Qualtrics, Salesforce Surveys, or similar tools.
  • Experience supporting federal government programs.
  • Knowledge of Voice of the Customer (VoC) methodologies and customer journey mapping.
  • Experience with Agile delivery methodologies.
  • Strong analytical and data storytelling skills.
  • Ability to influence stakeholders across multiple levels of an organization.
  • Experience developing dashboards, scorecards, and performance measurement programs.

About steampunk
Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $140,000 to $170,000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk's total compensation package for employees. Learn more about additional Steampunk benefits here.
Identity Statement
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our Human-Centered delivery methodology, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an employee owned company, we focus on investing in our employees to enable them to do the greatest work of their careers - and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit http://www.steampunk.com.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.

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