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Customer Experience Strategist Jobs (NOW HIRING)

Insulet Corporation

Lead Experience Strategist

Acton, MA · On-site

$156K - $234K/yr

At Insulet, we're investing in scalable, customer-focused experiences that support people across their entire diabetes journey with Omnipod. Insulet is seeking a Lead Experience Strategist to define ...

Hobbsnews

NY · On-site

You combine strategic rigor with deep customer empathy and are known for simplifying complexity ... Experience Strategy at the Intersection of Business, Technology, and Human Needs * Define and lead ...

Socket.dev

Lead Experience Strategist

Bedford, NH · On-site

$80K - $93K/yr

Develop customer-centric content and personalization strategies that anticipate audience segments ... Work with CX Strategists, UX Designers, Visual Designers, and Developers to provide feedback on ...

Apple

Digital Experience Strategist

Cupertino, CA · On-site

$101K - $116K/yr

Each customer should feel like they are our only customer and our job is to set the bar for the ... Minimum Qualifications 7+ years of experience in digital, product, or strategy roles - ideally ...

Apple

Digital Experience Strategist

Cupertino, CA

$149K - $280K/yr

Each customer should feel like they are our only customer and our job is to set the bar for the ... Minimum Qualifications 7+ years of experience in digital, product, or strategy roles - ideally ...

Apple Inc.

Agentic Experience Strategist

Cupertino, CA · On-site

$149K - $225K/yr

Each customer should feel like they are our only customer and our job is to set the bar for the ... strategies into the shopping experience. * Establish a baseline performance standard for the ...

Kyndryl

Customer Experience Consulting

Lead experience strategy work across Insight, Idea, and Impact phases to uncover customer needs and opportunities * Plan and conduct ethnographic research, interviews, and qualitative studies to ...

Samsara

Customer Experience Strategy Manager

As a critical member of the Customer Experience Strategy team, you will be advancing our mission of delivering a superior experience throughout the customers' end-to-end journey. You will do this by ...

NextGenEnergyJobs

As a critical member of the Customer Experience Strategy team, you will focus on advancing our mission of delivering a superior experience throughout the customers' end-to-end journey. You will play ...

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Customer Experience Strategist information

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$95.5K

$98.6K

$101K

How much do customer experience strategist jobs pay per year?

As of Sep 14, 2026, the average yearly pay for customer experience strategist in the United States is $98,649.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,500.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a customer experience strategist?

Customer Experience Strategists are professionals who design and implement strategies to improve the overall experience customers have with a company. They analyze customer interactions across all touchpoints, gather feedback, and use data to make recommendations for enhancing satisfaction and loyalty. Their role often involves collaborating with marketing, product, and customer support teams to ensure a seamless and positive journey for customers. By focusing on both customer needs and business goals, they help organizations build lasting relationships and drive growth.

What does a customer experience strategist do?

As a customer engagement analyst, your job is to convert marketing data into useful insights for your business. Your responsibilities include analyzing the information to gain a better understanding of the client, producing a report for other parts of the company, and providing advice for product development. The goal of your research is to acquire more information about the average consumer, help promote brand awareness, and employ a variety of techniques and approaches to gain a better understanding of the audience. The most important part of your duties is providing information that others can use, such as the best demographics for targeted advertisement.

How does a customer experience strategist typically collaborate with other departments to improve customer journeys?

Customer Experience Strategists work closely with teams across the organization—such as marketing, product development, sales, and customer support—to map and optimize customer journeys. They often facilitate workshops, gather feedback from multiple stakeholders, and use data-driven insights to recommend changes that enhance the customer experience. Regular cross-functional meetings and collaborative projects are common, ensuring that customer-centric improvements are integrated into every touchpoint. This collaborative approach not only aligns teams around shared goals but also enables a holistic view of the customer's needs and expectations.

What is the difference between Customer Experience Strategist vs Customer Service Manager?

AspectCustomer Experience StrategistCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging daily customer service operations and team
Skills & CredentialsCustomer insights, data analysis, strategic planningLeadership, communication, conflict resolution
Work EnvironmentCross-departmental, strategic planning sessionsCustomer service teams, call centers, retail stores
Industry UsageMarketing, UX, product developmentRetail, hospitality, telecommunications

The Customer Experience Strategist focuses on developing long-term strategies to enhance overall customer satisfaction, while the Customer Service Manager oversees daily customer interactions and team management. Both roles require strong communication skills, but the strategist emphasizes data analysis and planning, whereas the manager concentrates on operational execution.

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Cities with the most Customer Experience Strategist job openings:

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For Customer Experience Strategist jobs, the most frequently searched job titles are:

Customer Experience Strategist jobs near you
Infographic showing various Customer Experience Strategist job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $98,649 per year, or $47.4 per hour.

Lead Experience Strategist

Acton, MA • On-site

Insulet Corporation
Medical Equipment and Supplies Manufacturing • 501 - 1,000 employees
Learn more about Insulet Corporationexternal

$156K - $234K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Key responsibilities

  • Create service blueprints, ecosystem maps, and experience frameworks for patients, caregivers, and clinicians.

  • Establish early-stage UX visions for mobile apps and connected digital devices, ensuring seamless integration with packaging and support channels.

  • Align product development, engineering, and clinical partners on core user flows, and present UX visions to organizational stakeholders.

Job description

Job Summary

Lead Experience Strategist (Hybrid-Acton, MA or San Diego, CA)
Want to change the user experience of diabetes care? Join a mission-driven team working to improve the experience of people living with diabetes through thoughtful, human-centered digital design. At Insulet, we're investing in scalable, customer-focused experiences that support people across their entire diabetes journey with Omnipod.
Insulet is seeking a Lead Experience Strategist to define world-class user experience and product strategies for our Omnipod product portfolio. In this role, you will craft end-to-end experience visions for patients, caregivers, and healthcare providers. You will transform complex digital healthcare challenges into cohesive, human-centered product ecosystems. As a strategic leader, you will drive organizational alignment by partnering with clinicians, product managers, engineers, and internal innovation teams. Your work will directly impact the future of diabetes care.
Responsibilities:
  • Design End-to-End Journeys: Create service blueprints, ecosystem maps, and experience frameworks for patients, caregivers, and clinicians.
  • Define Product Strategy: Establish early-stage UX visions for mobile apps and connected digital devices, ensuring seamless integration with packaging and support channels.
  • Bridge Data & Design: Connect user insights and "Jobs-to-be-Done" directly to UX metrics, KPIs, and overarching business goals.
Collaboration & Alignment:
  • Drive Cross-Functional Consensus: Align product development, engineering, and clinical partners (Human Factors, Regulatory, Legal, Compliance) on core user flows.
  • Influence Leadership: Present UX visions persuasively to all levels of the organization-from agile squads to executive leadership-using storyboards, prototypes, and journey narratives.
  • Synthesize Stakeholder Feedback: Gather and translate insights from customer service, sales, clinical partners, and the diabetes community into actionable design requirements.
  • Validate Early and Often: Collaborate with User Research teams to plan iterative testing and ensure concepts are rooted in evidence.
  • Deliver High-Fidelity Artifacts: Guide the design of safe, effective, and delightful experiences using industry-standard tools (Figma, Framer, Keyshot).
  • Champion UX Excellence: Mentor other designers, foster a high-performance customer-centric culture, and optimize internal team processes.
Skills:
  • 0-to-1 Experience Visionary: Proven ability to build abstract concepts into tangible product strategies.
  • Expert Storyteller: Exceptional visual and verbal communicator who can easily diagram, prototype, and pitch ideas in remote or hybrid settings.
  • Diplomatic Facilitator: Skillful at managing pressure, navigating organizational friction, and building consensus across cross-functional teams.
  • Culturally Adaptive: Experienced in leading and influencing cross-cultural, distributed, and remote teams.
  • Business Savvy: High level of business acumen specifically tailored to complex, international healthcare environments.
Minimum Qualifications:
  • Education: Bachelor's or Master's degree in Product Design, Industrial Design, HCI, Interaction Design, or Graphic Design.
  • Experience: 8+ years of experience in healthcare UX/Product Design, with a proven track record of shipping mobile healthcare applications.
  • Portfolio: A strong portfolio demonstrating design strategy, deep design thinking, storytelling, and polished execution (please include passwords if protected).
  • Agency Experience: Prior agency background is highly preferred.
  • Domain Knowledge: Familiarity with diabetes care or management is a plus.
  • Travel: Ability to travel within the US at least once per quarter.
  • Location: This is a hybrid role. Candidates must be able to work on-site out of an Insulet office in Acton, MA or San Diego, CA.

Additional Information:

Compensation & Benefits: For U.S.-based positions only, the annual base salary range for this role is $156,600.00 - $234,900.00 This position may also be eligible for incentive compensation. We offer a comprehensive benefits package, including: Medical, dental, and vision insurance 401(k) with company match Paid time off (PTO) And additional employee wellness programs Application Details: This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online. Actual pay depends on skills, experience, and education.

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet's flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.
We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

(Know Your Rights)

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About Insulet

Sourced by ZipRecruiter

Industry

Medical equipment and supplies manufacturing

Company size

501 - 1,000 Employees

Headquarters location

Billerica, MA, US

Year founded

2000

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