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Customer Experience Strategist Jobs (NOW HIRING)

DecisionPoint | Cortek

Experience Strategist

$124K - $160K/yr

Minimum of 10 years of experience leading experience strategy, service design, or customer experience initiatives. * Demonstrated experience developing experience principles, journeys, and service ...

Adcom

Digital Experience Strategist

Cleveland, OH · On-site

$79K - $91K/yr

Digital Experience Strategist Search - Customer Experience - Marketing Automation Why This Role Exists The way people discover, evaluate, and engage with brands is changing rapidly. Our clients need ...

Aquent

Experience Strategist

Campbell, CA · On-site +1

$195K - $210K/yr

Your expertise will define the customer journey, craft immersive physical environments, and bring ... Proven experience in strategic conceptualization, spatial design, and execution for high-impact ...

New

WestRock

Customer Solution Strategist

Dallas, TX · On-site

$22 - $29/hr

The Customer Solution Strategist will work onsite. Shift: Mon- Fri, 8am - 5pm (occasional overtime ... Experience with project management and meeting specific deadlines in a dynamic environment.

WestRock

Customer Solution Strategist

Dallas, TX · On-site

$22 - $29/hr

The Customer Solution Strategist will work onsite. Shift: Mon- Fri, 8am - 5pm (occasional overtime ... Experience with project management and meeting specific deadlines in a dynamic environment.

Westrock

Customer Solution Strategist

Fort Worth, TX · On-site

$22 - $29/hr

General Information Job ID ATR65208 Posting Job Title Customer Solution Strategist Locations TX ... Experience with project management and meeting specific deadlines in a dynamic environment.

Westrock

Customer Solutions Strategist

Dayton, NJ · On-site

$26.07 - $30/hr

General Information Job ID ATR64673 Posting Job Title Customer Solutions Strategist Locations NJ ... Experience with project management and meeting specific deadlines in a dynamic environment.

Westrock

Customer Solution Strategist

Fort Worth, TX · On-site

$22 - $29/hr

General Information Job ID ATR64782 Posting Job Title Customer Solution Strategist Locations TX ... Experience with project management and meeting specific deadlines in a dynamic environment.

DigiCert

Customer Service Quality Strategist

Lehi, UT · On-site

$92K/yr

The Customer Service Quality Strategist will establish and mature the quality function while ... Support continuous improvement initiatives that improve customer experience and operational ...

Lumen Technologies

Digital Experience Strategist

OR · On-site

$84K - $112K/yr

At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where ... The Role We're looking for a Digital Experience Strategist to join our Web Experience team and ...

DigiCert

Customer Service Quality Strategist

Lehi, UT

$92K/yr

The Customer Service Quality Strategist will establish and mature the quality function while ... Support continuous improvement initiatives that improve customer experience and operational ...

Kyndryl

Senior Experience Strategist

New York, NY · On-site

$115K - $218K/yr

This role blends strategic thinking, customer empathy, and storytelling excellence to influence ... You'll gain hands-on experience, access learning opportunities across all major platforms, and the ...

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Showing results 21-40

All JobsCustomer Experience Strategist Jobs

Customer Experience Strategist information

See salary details

$95.5K

$98.6K

$101K

How much do customer experience strategist jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer experience strategist in the United States is $98,649.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,500.00 and $98,500.00 per year, depending on experience, location, and employer.

How does a customer experience strategist typically collaborate with other departments to improve customer journeys?

Customer Experience Strategists work closely with teams across the organization—such as marketing, product development, sales, and customer support—to map and optimize customer journeys. They often facilitate workshops, gather feedback from multiple stakeholders, and use data-driven insights to recommend changes that enhance the customer experience. Regular cross-functional meetings and collaborative projects are common, ensuring that customer-centric improvements are integrated into every touchpoint. This collaborative approach not only aligns teams around shared goals but also enables a holistic view of the customer's needs and expectations.

What does a customer experience strategist do?

As a customer engagement analyst, your job is to convert marketing data into useful insights for your business. Your responsibilities include analyzing the information to gain a better understanding of the client, producing a report for other parts of the company, and providing advice for product development. The goal of your research is to acquire more information about the average consumer, help promote brand awareness, and employ a variety of techniques and approaches to gain a better understanding of the audience. The most important part of your duties is providing information that others can use, such as the best demographics for targeted advertisement.

What is a customer experience strategist?

Customer Experience Strategists are professionals who design and implement strategies to improve the overall experience customers have with a company. They analyze customer interactions across all touchpoints, gather feedback, and use data to make recommendations for enhancing satisfaction and loyalty. Their role often involves collaborating with marketing, product, and customer support teams to ensure a seamless and positive journey for customers. By focusing on both customer needs and business goals, they help organizations build lasting relationships and drive growth.

What is the difference between Customer Experience Strategist vs Customer Service Manager?

AspectCustomer Experience StrategistCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging daily customer service operations and team
Skills & CredentialsCustomer insights, data analysis, strategic planningLeadership, communication, conflict resolution
Work EnvironmentCross-departmental, strategic planning sessionsCustomer service teams, call centers, retail stores
Industry UsageMarketing, UX, product developmentRetail, hospitality, telecommunications

The Customer Experience Strategist focuses on developing long-term strategies to enhance overall customer satisfaction, while the Customer Service Manager oversees daily customer interactions and team management. Both roles require strong communication skills, but the strategist emphasizes data analysis and planning, whereas the manager concentrates on operational execution.

More about Customer Experience Strategist jobs
What cities are hiring for Customer Experience Strategist jobs? Cities with the most Customer Experience Strategist job openings:
What states have the most Customer Experience Strategist jobs? States with the most job openings for Customer Experience Strategist jobs include:
What job categories do people searching Customer Experience Strategist jobs look for? The top searched job categories for Customer Experience Strategist jobs are:
What are popular job titles related to Customer Experience Strategist jobs? For Customer Experience Strategist jobs, the most frequently searched job titles are:
Customer Experience Strategist jobs near you
Infographic showing various Customer Experience Strategist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $98,649 per year, or $47.4 per hour.

Experience Strategist

DecisionPoint | Cortek

Remote

$124K - $160K/yr

Full-time

Re-posted 13 days ago

Job description

Overview
DecisionPoint seeks an Experience Strategist (Senior) to lead experience strategy in support of Military Community and Family Policy (MC&FP) initiatives under the MODES III contract. This role supports Task 2 Outreach and Engagement services by converting MC&FP objectives into cohesive experience principles, user journeys, and service models that span channels, platforms, and programs.
The Experience Strategist partners closely with Outreach and Engagement leadership, Product Owners, and cross functional teams to align experiences across MC&FP offerings. This position plays a critical role in ensuring experiences are mission aligned, consistent, and measurable.
This position is fully remote.
Duties & Responsibilities
The Experience Strategist (Senior) will:
  • Translate MC&FP objectives into experience principles, user journeys, and service models.
  • Align experiences across channels, platforms, programs, and campaigns.
  • Partner closely with Outreach and Engagement leadership and Product Owners.
  • Lead experience strategy for Special Projects and enterprise initiatives.
  • Define experience success criteria and measurement approaches.
  • Ensure experience strategies are operationalized across teams and platforms.
  • Facilitate workshops and working sessions to align stakeholders around experience goals.
  • Collaborate with UX, content, analytics, and platform teams to drive cohesive execution.
  • Provide guidance on prioritization and sequencing of experience improvements.
  • Support development of experience strategy documentation, roadmaps, and artifacts.
  • Identify gaps, risks, and opportunities across end to end experiences.
  • Support continuous improvement of experience strategy methodologies.

Qualifications
Clearance Requirement
Candidate must possess a Tier 2 Moderate Risk Public Trust from any federal agency.
Education (Required)
Bachelor's degree in Communications, Marketing, Design, or a related field.
Experience (Required)
  • Minimum of 10 years of experience leading experience strategy, service design, or customer experience initiatives.
  • Demonstrated experience developing experience principles, journeys, and service models.
  • Experience aligning experiences across multiple channels and platforms.
  • Experience supporting federal or public-sector programs preferred.

Technical Knowledge
Required:
  • Expertise in experience strategy and service design methodologies.
  • Ability to define experience metrics and success criteria.
  • Strong facilitation and stakeholder alignment skills.
  • Ability to translate strategy into actionable execution guidance.

Preferred:
  • Experience supporting digital platforms and enterprise services.
  • Familiarity with Agile or SAFe delivery environments.
  • Experience partnering with Product Owners and delivery teams.

Certifications
Required:
  • None

Preferred:
  • Agile or SAFe certification

Skills
  • Strong strategic and systems thinking skills.
  • Excellent written and verbal communication abilities.
  • Ability to lead cross functional collaboration.
  • Strong facilitation and workshop leadership skills.
  • Ability to manage complex, multi channel experience ecosystems.
  • Strong organizational and prioritization skills.

Our Equal Employment Opportunity Policy
  • EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
  • Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
  • Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.

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