Consumer Experience Consultant Jobs (NOW HIRING)

Location:

726 Exchange Street, Buffalo New York

***APPLICANTS CAN BE LOCATED ANYWHERE WITHIN THE KEYBANK FOOTPRINT***

Job Summary:

The Consumer Consultant - Business Banking Sales Enablement plays a critical role in enabling frontline sales teams to effectively position and sell Cash Management and Merchant Services solutions. This role partners closely with product, sales, and enablement leaders to translate strategy into clear, compelling, and actionable materials that drive seller confidence, client relevance, and revenue growth.

This consultant brings a proactive, strategic mindset-anticipating business needs, identifying gaps in seller readiness, and shaping forwardlooking enablement solutions. The role has a strong focus on executiveready presentations, sales narratives, and consultative tools that help bankers connect client needs to the right solutions.

Key Responsibilities

Sales Enablement & Strategy

• Act as a strategic enablement partner for Cash Management and Merchant Services, aligning sales tools and messaging to business priorities and growth strategies.
• Proactively identify opportunities to improve seller readiness, client conversations, and solution adoption through insights, data, and field feedback.
• Translate complex product capabilities into simple, clientfocused value propositions that resonate with Business Banking clients.
• Support gotomarket efforts, product launches, and strategic initiatives with clear enablement plans and materials.

Content Development & Presentations

• Develop highimpact PowerPoint presentations, pitch decks, and storytelling materials for sales teams, leadership, and clientfacing use.
• Create and maintain sales enablement assets such as playbooks, quick reference guides, talk tracks, and competitive insights.
• Ensure all materials are clear, concise, visually compelling, and aligned to brand and sales standards.
• Tailor content for different audiences, from frontline bankers to senior leadership.

CrossFunctional Partnership

• Collaborate with Product, Marketing, Sales Leadership, and other Enablement partners to ensure consistency and alignment across initiatives.
• Serve as a connector between strategy and execution-helping teams understand not just what is changing, but why it matters.
• Incorporate feedback from the field to continuously refine messaging, tools, and training approaches.

Continuous Improvement & Impact

• Track adoption and effectiveness of enablement materials; recommend enhancements based on performance and feedback.
• Stay current on industry trends, competitive dynamics, and evolving client needs related to treasury, payments, and merchant solutions.
• Contribute to a culture of continuous improvement, innovation, and disciplined execution within Business Banking Enablement.

Required Qualifications

• Bachelor's degree in Business, Finance, Marketing, or a related field (or equivalent experience).
• Experience in sales enablement, consulting, strategy, or financial services (Business Banking experience strongly preferred).
• Strong understanding of-or ability to quickly learn-Cash Management and Merchant Services solutions.
• Advanced PowerPoint and presentation development skills with a strong eye for story, structure, and design.
• Proven ability to think strategically while executing with attention to detail.
• Strong communication, collaboration, and stakeholdermanagement skills.

Preferred Qualifications

• Experience supporting Business Banking or Commercial sales teams.
• Familiarity with payments, treasury management, or merchant acquiring solutions.
• Experience translating strategy into fieldready tools and seller behaviors.
• Comfort working in a fastpaced, matrixed environment with multiple priorities.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $80,000.00 - $150,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 07/09/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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