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Consumer Experience Consultant Jobs (NOW HIRING)

KeyBank

Consumer Consultant

Buffalo, NY · On-site

$80K - $150K/yr

The Consumer Consultant - Business Banking Sales Enablement plays a critical role in enabling ... Experience in sales enablement, consulting, strategy, or financial services (Business Banking ...

Keybank

Consumer Consultant

Brooklyn, OH

$80K - $150K/yr

The Consumer Consultant - Business Banking Sales Enablement plays a critical role in enabling ... Experience in sales enablement, consulting, strategy, or financial services (Business Banking ...

Keybank

Consumer Consultant

Buffalo, NY

$80K - $150K/yr

The Consumer Consultant - Business Banking Sales Enablement plays a critical role in enabling ... Experience in sales enablement, consulting, strategy, or financial services (Business Banking ...

Granicus

Consultant - Experience

Experience Consultants analyze the current state of our clients' customer experience, then map an idealized journey to meet our clients' goals and inspire new approaches. Our Experience Consultants ...

Granicus

Consultant - Experience

$64K - $86K/yr

Experience Consultants analyze the current state of our clients' customer experience, then map an idealized journey to meet our clients' goals and inspire new approaches. Our Experience Consultants ...

Sonsoft Inc

Abinitio Consultant

Phoenix, AZ

At least 7 years of experience in DW/BI related technologies and tools * At least 7 years of ... Experience and desire to work in a management consulting environment that requires regular travel ...

Hawk Group

Workover Consultant

Rifle, CO · On-site

$1.5K/day

Workover Consultant Our Vision: RigUp is where the best workers power the world's most successful ... Extensive, demonstrated experience in coiled tubing intervention and advanced fishing operations

Andrew Reise

CX Consultant

Overland Park, KS · Remote

We're looking for a versatile Customer Experience (CX) Consultant who pairs a passion for customer experience with real analytical horsepower and a gift for data storytelling. You're a strategic ...

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All JobsConsumer Experience Consultant Jobs

Consumer Experience Consultant information

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$13

$45

$79

How much do consumer experience consultant jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for consumer experience consultant in the United States is $45.98, according to ZipRecruiter salary data. Most workers in this role earn between $30.05 and $61.54 per hour, depending on experience, location, and employer.

What is the difference between Consumer Experience Consultant vs Customer Service Representative?

AspectConsumer Experience ConsultantCustomer Service Representative
Required CredentialsBachelor's degree, experience in customer insights or marketingHigh school diploma or equivalent, on-the-job training
Work EnvironmentOffice settings, client meetings, strategic planningCall centers, retail stores, direct customer interaction
Employer & Industry UsageMarketing agencies, large corporations, consulting firmsRetail, telecommunications, service industries
Common Search & Comparison IntentUnderstanding strategic roles in customer experienceHandling customer inquiries and issues

The main difference is that a Consumer Experience Consultant focuses on analyzing and improving overall customer experience strategies, often working in a strategic or consulting capacity. In contrast, a Customer Service Representative primarily handles direct customer interactions and resolves issues. While both roles aim to enhance customer satisfaction, the Consultant's role is more analytical and strategic, whereas the Representative's role is operational and transactional.

What does a Consumer Experience Consultant do?

A Consumer Experience Consultant specializes in improving the interactions and overall satisfaction that customers have with a company's products, services, or brand. They analyze customer feedback, map the customer journey, and identify areas where the experience can be enhanced. Their work often involves collaborating with different departments to ensure that customer-centric strategies are implemented effectively. By focusing on both digital and in-person touchpoints, Consumer Experience Consultants help companies build loyalty, increase retention, and stand out in competitive markets.

What does a typical week look like for a Consumer Experience Consultant, and how do they interact with other departments?

A typical week for a Consumer Experience Consultant involves analyzing customer feedback, mapping out customer journeys, and collaborating with teams such as marketing, sales, and product development to improve the overall consumer experience. They often facilitate workshops, present findings to stakeholders, and recommend actionable improvements based on data. Close teamwork is essential, as they serve as a bridge between customers and internal teams to ensure customer needs are at the forefront of business decisions. Regular communication and cross-functional meetings are common to align on goals and implement enhancements effectively.

What are the key skills and qualifications needed to thrive as a Consumer Experience Consultant, and why are they important?

To thrive as a Consumer Experience Consultant, you need expertise in customer journey mapping, data analysis, and process improvement, often supported by a relevant degree in business or marketing. Familiarity with customer relationship management (CRM) systems, analytics platforms, and customer feedback tools is typically required. Exceptional communication, problem-solving, and empathy are vital soft skills to effectively understand and advocate for the customer’s perspective. These skills ensure the delivery of actionable insights and strategies that enhance customer satisfaction and drive business growth.
Who are the top companies hiring for Consumer Experience Consultant jobs? The top employers for Consumer Experience Consultant jobs are:
What are popular job titles related to Consumer Experience Consultant jobs? For Consumer Experience Consultant jobs, the most frequently searched job titles are:
Consumer Experience Consultant jobs near you
Infographic showing various Consumer Experience Consultant job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 87% Full Time, 7% Part Time, and 4% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $95,648 per year, or $46 per hour.
Consumer Consultant

Consumer Consultant

KeyBank

Buffalo, NY • On-site

$80K - $150K/yr

Full-time

Posted 28 days ago

KeyBank rating

8.4

Company rating: 8.4 out of 10

Based on 97 frontline employees who took The Breakroom Quiz

40th of 170 rated banks

Job description

Location:
726 Exchange Street, Buffalo New York
***APPLICANTS CAN BE LOCATED ANYWHERE WITHIN THE KEYBANK FOOTPRINT***
Job Summary:
The Consumer Consultant - Business Banking Sales Enablement plays a critical role in enabling frontline sales teams to effectively position and sell Cash Management and Merchant Services solutions. This role partners closely with product, sales, and enablement leaders to translate strategy into clear, compelling, and actionable materials that drive seller confidence, client relevance, and revenue growth.
This consultant brings a proactive, strategic mindset-anticipating business needs, identifying gaps in seller readiness, and shaping forward-looking enablement solutions. The role has a strong focus on executive-ready presentations, sales narratives, and consultative tools that help bankers connect client needs to the right solutions.
Key Responsibilities
Sales Enablement & Strategy
  • Act as a strategic enablement partner for Cash Management and Merchant Services, aligning sales tools and messaging to business priorities and growth strategies.
  • Proactively identify opportunities to improve seller readiness, client conversations, and solution adoption through insights, data, and field feedback.
  • Translate complex product capabilities into simple, client-focused value propositions that resonate with Business Banking clients.
  • Support go-to-market efforts, product launches, and strategic initiatives with clear enablement plans and materials.

Content Development & Presentations
  • Develop high-impact PowerPoint presentations, pitch decks, and storytelling materials for sales teams, leadership, and client-facing use.
  • Create and maintain sales enablement assets such as playbooks, quick reference guides, talk tracks, and competitive insights.
  • Ensure all materials are clear, concise, visually compelling, and aligned to brand and sales standards.
  • Tailor content for different audiences, from frontline bankers to senior leadership.

Cross-Functional Partnership
  • Collaborate with Product, Marketing, Sales Leadership, and other Enablement partners to ensure consistency and alignment across initiatives.
  • Serve as a connector between strategy and execution-helping teams understand not just what is changing, but why it matters.
  • Incorporate feedback from the field to continuously refine messaging, tools, and training approaches.

Continuous Improvement & Impact
  • Track adoption and effectiveness of enablement materials; recommend enhancements based on performance and feedback.
  • Stay current on industry trends, competitive dynamics, and evolving client needs related to treasury, payments, and merchant solutions.
  • Contribute to a culture of continuous improvement, innovation, and disciplined execution within Business Banking Enablement.

Required Qualifications
  • Bachelor's degree in Business, Finance, Marketing, or a related field (or equivalent experience).
  • Experience in sales enablement, consulting, strategy, or financial services (Business Banking experience strongly preferred).
  • Strong understanding of-or ability to quickly learn-Cash Management and Merchant Services solutions.
  • Advanced PowerPoint and presentation development skills with a strong eye for story, structure, and design.
  • Proven ability to think strategically while executing with attention to detail.
  • Strong communication, collaboration, and stakeholder-management skills.

Preferred Qualifications
  • Experience supporting Business Banking or Commercial sales teams.
  • Familiarity with payments, treasury management, or merchant acquiring solutions.
  • Experience translating strategy into field-ready tools and seller behaviors.
  • Comfort working in a fast-paced, matrixed environment with multiple priorities.

COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $80,000.00 - $150,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.
Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 07/09/2026KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
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About KeyBank

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Key is one of the nation's largest bank-based financial services companies. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name.

Industry

Banking and credit intermediation

Company size

10,000+ Employees

Headquarters location

Cleveland, OH, US

Year founded

1849

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