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Consumer Experience Consultant Jobs (NOW HIRING)

Honor

Care Solutions Consultant

OR · Remote

$19.90 - $22.10/hr

Honor's growing portfolio includes its consumer care brand, Home Instead, Inc., the world's leading ... Join us to create a new and better aging experience for our clients, their families, and our Care ...

Sonsoft Inc

Abinitio Consultant

Phoenix, AZ

At least 7 years of experience in DW/BI related technologies and tools * At least 7 years of ... Experience and desire to work in a management consulting environment that requires regular travel ...

Stretch Zone

Stretch and Member Consultant

Miami, FL · On-site

$18 - $25/hr

Responsive recruiter Stretch & Membership Consultant Part-Time or Full-Time | Miami Beach | Hourly ... Experience working in commission-based sales roles * Background in fitness, wellness, recovery, or ...

Sylvania

Language Arts Consultant

East Lyme, CT · On-site

Prior coaching experience will be considered. Certificates, Licenses, Registrations * Connecticut ... Summary The Language Arts Consultant assesses schoolwide literacy instruction and student ...

New

Andrew Reise

CX Consultant

Overland Park, KS · Remote

We're looking for a versatile Customer Experience (CX) Consultant who pairs a passion for customer experience with real analytical horsepower and a gift for data storytelling. You're a strategic ...

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All JobsConsumer Experience Consultant Jobs

Consumer Experience Consultant information

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$13

$45

$79

How much do consumer experience consultant jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for consumer experience consultant in the United States is $45.98, according to ZipRecruiter salary data. Most workers in this role earn between $30.05 and $61.54 per hour, depending on experience, location, and employer.

What is the difference between Consumer Experience Consultant vs Customer Service Representative?

AspectConsumer Experience ConsultantCustomer Service Representative
Required CredentialsBachelor's degree, experience in customer insights or marketingHigh school diploma or equivalent, on-the-job training
Work EnvironmentOffice settings, client meetings, strategic planningCall centers, retail stores, direct customer interaction
Employer & Industry UsageMarketing agencies, large corporations, consulting firmsRetail, telecommunications, service industries
Common Search & Comparison IntentUnderstanding strategic roles in customer experienceHandling customer inquiries and issues

The main difference is that a Consumer Experience Consultant focuses on analyzing and improving overall customer experience strategies, often working in a strategic or consulting capacity. In contrast, a Customer Service Representative primarily handles direct customer interactions and resolves issues. While both roles aim to enhance customer satisfaction, the Consultant's role is more analytical and strategic, whereas the Representative's role is operational and transactional.

What does a consumer experience consultant do?

A Consumer Experience Consultant specializes in improving the interactions and overall satisfaction that customers have with a company's products, services, or brand. They analyze customer feedback, map the customer journey, and identify areas where the experience can be enhanced. Their work often involves collaborating with different departments to ensure that customer-centric strategies are implemented effectively. By focusing on both digital and in-person touchpoints, Consumer Experience Consultants help companies build loyalty, increase retention, and stand out in competitive markets.

What does a typical week look like for a consumer experience consultant, and how do they interact with other departments?

A typical week for a Consumer Experience Consultant involves analyzing customer feedback, mapping out customer journeys, and collaborating with teams such as marketing, sales, and product development to improve the overall consumer experience. They often facilitate workshops, present findings to stakeholders, and recommend actionable improvements based on data. Close teamwork is essential, as they serve as a bridge between customers and internal teams to ensure customer needs are at the forefront of business decisions. Regular communication and cross-functional meetings are common to align on goals and implement enhancements effectively.

What are the key skills and qualifications needed to thrive as a consumer experience consultant, and why are they important?

To thrive as a Consumer Experience Consultant, you need expertise in customer journey mapping, data analysis, and process improvement, often supported by a relevant degree in business or marketing. Familiarity with customer relationship management (CRM) systems, analytics platforms, and customer feedback tools is typically required. Exceptional communication, problem-solving, and empathy are vital soft skills to effectively understand and advocate for the customer’s perspective. These skills ensure the delivery of actionable insights and strategies that enhance customer satisfaction and drive business growth.
Who are the top companies hiring for Consumer Experience Consultant jobs? The top employers for Consumer Experience Consultant jobs are:
What are popular job titles related to Consumer Experience Consultant jobs? For Consumer Experience Consultant jobs, the most frequently searched job titles are:
Consumer Experience Consultant jobs near you
Infographic showing various Consumer Experience Consultant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $95,648 per year, or $46 per hour.

Customer Experience Consultant (Remote)

CPJ Recruitment

Remote

Other

Re-posted 15 days ago

Job description

About the job Customer Experience Consultant (Remote)
We are seeking outgoing individuals for our Customer Experience Consultant (Remote) positions.
As an Customer Experience Consultant (Remote), you will work from home coordinating vacation and corporate travel arrangements for clients nationwide and internationally.
This opportunity is ideal for individuals who enjoy helping others plan meaningful experiences and are interested in building something flexible around their schedule.
ROLES & RESPONSIBILITIES:

  • Research, create, and coordinate customized itineraries for clients
  • Review client preferences and budgets to design tailored travel plans
  • Arrange travel needs including airlines, hotels, car rentals, cruises, tours, and events
  • Communicate with clients before and after travel to ensure satisfaction
  • Assist with issues that may arise before, during, or after travel
  • Complete ongoing training and certifications within the industry
  • Attend webinars and supplier trainings to stay current on destinations and products
  • Remain informed on changes within the travel and tourism industry
POSITION REQUIREMENTS:
  • Strong communication skills
  • Reliable internet access and a computer (recommended) or smartphone
  • Hospitality, customer service, or sales experience is helpful but not required
  • Personal travel experience is a plus
BENEFITS:
  • Full training provided
  • Flexible schedule (full-time or part-time options)
  • Work from home
  • Access to travel industry discounts

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