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Consumer Relations Specialist Jobs (NOW HIRING)

Gig USA

Consumer Relations Specialist

Dallas, TX · On-site

$19.75 - $23.75/hr

This level of customer expertise begins with the training we offer to our Consumer Relations Specialists at the entry level. As a member of our team, you will learn the ins and outs of our clients ...

AppFolio

Consumer Relations Specialist I

Goleta, CA · On-site

The Consumer Relations Specialist I takes a lead role in handling consumer inquiries and disputes and working with our partners to resolve issues with screening reports. Ideal candidates have a ...

Goodyear

Consumer Relations Representative 1

Akron, OH · On-site +1

As a Consumer Relations Specialist at Goodyear, you will resolve customer issues while delivering a best-in-class experience that drives loyalty and repurchase intent. You will handle inquiries and ...

Covenant Health

CONSUMER RELATIONS SPEC

Knoxville, TN · On-site

$16.50 - $19.75/hr

Overview Consumer Relations Specialist, Knox Clinic Full Time, 80 Hours Per Pay Period, Day Shift Peninsula Overview: Peninsula Behavioral Health, a division of Parkwest Medical Center and part of ...

Covenant Health

CONSUMER RELATIONS SPEC

Knoxville, TN · On-site

$16.50 - $19.75/hr

Consumer Relations Specialist, Knox Clinic Full Time, 80 Hours Per Pay Period, Day Shift Peninsula Overview: Peninsula Behavioral Health, a division of Parkwest Medical Center and part of Covenant ...

Covenant Health

CONSUMER RELATIONS SPEC

Lenoir City, TN · On-site

$17.75 - $21.25/hr

Consumer Relations Specialist, Loudoun Clinic Full Time, 80 Hours Per Pay Period, Day Shift Peninsula Overview: Peninsula Behavioral Health, a division of Parkwest Medical Center and part of Covenant ...

Covenant Health

CONSUMER RELATIONS SPEC

Lenoir City, TN · On-site

$17.75 - $21.25/hr

Overview Consumer Relations Specialist, Loudoun Clinic Full Time, 80 Hours Per Pay Period, Day Shift Peninsula Overview: Peninsula Behavioral Health, a division of Parkwest Medical Center and part of ...

Forone

Public Relations Specialist

San Jose, CA · On-site

$70 - $100/hr

Paid time off Part-Time PR Specialist / Consultant (Tech + Consumer Media) Company: FORONE Location: Remote (U.S.-based preferred, Bay Area candidates a plus) Type: Part-time (15-25 hrs/week) About ...

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Consumer Relations Specialist information

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How much do consumer relations specialist jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for consumer relations specialist in the United States is $22.69, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $23.08 per hour, depending on experience, location, and employer.
What cities are hiring for Consumer Relations Specialist jobs? Cities with the most Consumer Relations Specialist job openings:
What states have the most Consumer Relations Specialist jobs? States with the most job openings for Consumer Relations Specialist jobs include:
What are popular job titles related to Consumer Relations Specialist jobs? For Consumer Relations Specialist jobs, the most frequently searched job titles are:
Consumer Relations Specialist jobs near you
Infographic showing various Consumer Relations Specialist job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $47,188 per year, or $22.7 per hour.

Consumer Relations Specialist

Independent Living Systems

Miami, FL • On-site

$19.25 - $23/hr

Full-time

Re-posted 2 days ago

Independent Living Systems rating

6.5

Company rating: 6.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description


We are seeking a Consumer Relations Specialist to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.

About the Role:

The Consumer Relations Specialist plays a pivotal role in fostering and maintaining positive relationships between the company and its customers across the United States. This position is responsible for addressing consumer inquiries, resolving complaints, and ensuring customer satisfaction through effective communication and problem-solving. The specialist will analyze customer feedback to identify trends and recommend improvements to enhance the overall consumer experience. By acting as a liaison between consumers and internal departments, the role ensures that customer needs are understood and met promptly. Ultimately, the Consumer Relations Specialist contributes to building brand loyalty and supporting the company’s reputation for exceptional customer service.

Minimum Qualifications:

  • High school diploma or equivalent; associate or bachelor’s degree preferred.
  • Minimum of 2 years experience in customer service, consumer relations, or a related field.
  • Strong verbal and written communication skills.
  • Proficiency with customer relationship management (CRM) software and Microsoft Office Suite.
  • Ability to handle difficult situations with professionalism and empathy.
  • Relevant experience may substitute for the educational requirement on a year-for-year basis.

Preferred Qualifications:

  • Associate's degree in Business Administration, Communications, or a related discipline.
  • Experience working in a consumer-facing role within retail, telecommunications, or financial services industries.
  • Familiarity with data analysis tools and techniques to interpret customer feedback.
  • Bilingual in English and Spanish, to support a diverse customer base.

Responsibilities:

  • Respond promptly and professionally to consumer inquiries via phone, email, and other communication channels. Investigate and resolve customer complaints by coordinating with relevant departments to provide timely solutions.
  • Document all interactions and maintain accurate records of consumer feedback and resolutions in the company’s CRM system.
  • Analyze customer feedback to identify recurring issues and collaborate with management to implement process improvements.
  • Educate consumers about company products, services, policies, and procedures to enhance their understanding and satisfaction.
  • Provide administrative support to ensure the smooth execution of projects, reports, and client deliverables.
  • Work cross-functionally with service line leaders (Meals, Nutrition, HME, Hospice, Pharmacy, Transportation, and Home Health) to align service delivery with client expectations and organizational goals.
  • Participate in training sessions to stay updated on product knowledge, customer service techniques, and regulatory compliance.


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