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Consumer Advocate Jobs (NOW HIRING)

National Grid USA

Consumer Advocate

Syracuse, NY · On-site

$68K - $79K/yr

About us National Grid is hiring a Consumer Advocate, Customer Contact department in Syracuse, NY . Every day we deliver safe and secure energy to homes, communities, and businesses. We are there ...

National Grid

Consumer Advocate

Syracuse, NY · On-site

$68K - $79K/yr

About us National Grid is hiring a Consumer Advocate, Customer Contact department in Syracuse, NY . Every day we deliver safe and secure energy to homes, communities, and businesses. We are there ...

National Grid

Consumer Advocate

Syracuse, NY · On-site

$68K - $79K/yr

About us National Grid is hiring a Consumer Advocate, Customer Contact department in Syracuse, NY Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when ...

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Consumer Advocate, Transition

New York, NY

Reporting to the Senior Consumer Advocate, Transition, the Consumer Advocate, Transition provides guidance and support to clients through the move-in process into permanent housing. The Consumer ...

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Consumer Advocate, Outreach

Queens, NY · On-site

The Consumer Advocate, Outreach, works with people experiencing street homelessness and living with chronic medical conditions in BOROUGH with the objective of engaging individuals to connect them to ...

Breaking Ground

Consumer Advocate, Outreach

Queens, NY · On-site

$20.71/hr

The Consumer Advocate, Outreach, works with people experiencing street homelessness and living with chronic medical conditions in BOROUGH with the objective of engaging individuals to connect them to ...

cxb

Consumer Advocate, Outreach Brooklyn

New York, NY · On-site

Consumer Advocate, Outreach The Consumer Advocate, Outreach, works with people experiencing street homelessness and living with chronic medical conditions in BOROUGH with the objective of engaging ...

cxb

Consumer Advocate, Outreach Manhattan

New York, NY · On-site

The Consumer Advocate, Outreach works with people experiencing street homelessness and living with chronic medical conditions in Manhattan with the objective of engaging individuals to connect them ...

cxb

Consumer Advocate, Outreach Manhattan

New York, NY · On-site

The Consumer Advocate, Outreach works with people experiencing street homelessness and living with chronic medical conditions in Manhattan with the objective of engaging individuals to connect them ...

cxb

Consumer Advocate, Outreach Queens

Jamaica, NY

The Consumer Advocate, Outreach works with people experiencing street homelessness and living with chronic medical conditions in Brooklyn with the objective of engaging individuals to connect them to ...

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All JobsConsumer Advocate Jobs

Consumer Advocate information

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$15

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How much do consumer advocate jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for consumer advocate in the United States is $24.41, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $25.48 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Consumer Advocate, and why are they important?

To thrive as a Consumer Advocate, you need strong research, problem-solving, and communication skills, often supported by a background in law, public policy, or social work. Familiarity with case management software, legal research tools, and consumer protection regulations is typically required. Exceptional interpersonal skills, empathy, and the ability to negotiate effectively help you connect with clients and stakeholders. These skills ensure that consumer interests are effectively represented, rights are protected, and positive outcomes are achieved.

What Does a Consumer Advocate Do?

A consumer advocate supports consumers’ rights to obtain safe products and services at fair prices. As a consumer advocate, you work to protect buyers from dangerous items or unethical and unfair business practices and help consumers begin the process of company penalization. Your duties can also include identifying marketplace failures, creating rapid response plans to ensure media awareness, and developing informational guides to educate consumers. You also maintain customer satisfaction records and find ways to improve customer service. In some positions, you may offer classes or publish magazines to inform consumers on how to get the most value for their money. You may also work for organizations that test products like vehicles, clothing, and food to ensure their safety. Many consumer advocates spend time lobbying for legislation to protect public interests, and you can specialize in a particular field, such as nutrition or children’s toys.

What is the difference between Consumer Advocate vs Customer Service Representative?

AspectConsumer AdvocateCustomer Service Representative
Required CredentialsOften a bachelor's degree in law, public policy, or related fields; certifications varyHigh school diploma or equivalent; on-the-job training
Work EnvironmentAdvocacy organizations, government agencies, or legal settingsCall centers, retail, or corporate offices
Employer & Industry UsageUsed by consumer rights groups, government agencies, and non-profitsUsed by companies across retail, telecom, and service industries

Consumer Advocates focus on protecting consumer rights, often working in legal or policy settings, while Customer Service Representatives handle direct customer interactions to resolve issues. Both roles involve communication skills, but Consumer Advocates typically require specialized knowledge and work in advocacy or regulatory environments, whereas Customer Service Representatives work in operational support within companies.

How do you become a consumer advocate?

To become a consumer advocate, individuals typically gain experience in consumer rights, law, or public policy through education such as a bachelor's degree in law, social sciences, or related fields. Developing strong communication, research, and advocacy skills is essential, and some roles may require certifications or experience working with consumer protection agencies or nonprofit organizations.

What is the role of a consumer advocate?

A consumer advocate works to protect and promote the rights of consumers by identifying unfair practices, providing information, and advocating for policy changes. They often analyze market practices, communicate with consumers, and collaborate with regulatory agencies to ensure fair treatment. Strong communication skills and knowledge of consumer laws are essential for this role.

How can I make 2000 a week working from home?

A consumer advocate working from home can potentially earn $2000 weekly by providing specialized consulting, conducting remote research, or offering advocacy services through freelance platforms. Building a strong reputation, developing relevant skills, and leveraging online tools can help increase earning potential, but consistent high income often requires experience and a steady client base.

What jobs pay 4000 a week without a degree?

Consumer advocates typically do not earn $4,000 a week without a degree, as the role often requires specialized knowledge and experience. High-paying jobs that can reach this level without a degree include sales managers, real estate brokers, or skilled trades like electricians and commercial pilots, which may require certifications or licenses. These roles often involve strong communication skills, industry-specific training, and experience rather than formal college degrees.

What are consumer advocates and what do they do?

Consumer advocates are professionals who work to protect the rights and interests of consumers. They help individuals navigate issues related to products, services, or business practices, and often work to resolve complaints, promote fair policies, and educate the public about consumer rights. Consumer advocates may work for government agencies, non-profit organizations, or independently, and can be involved in lobbying for stronger regulations, investigating fraudulent practices, and providing guidance to consumers who have been wronged.

What are some common challenges Consumer Advocates face when working with clients and how can they be addressed?

Consumer Advocates often encounter challenges such as navigating complex regulations, managing high caseloads, and addressing clients' emotional distress. Successfully overcoming these challenges involves staying up-to-date with relevant laws, practicing strong organizational skills, and demonstrating empathy and patience during client interactions. Collaboration with legal professionals, social workers, and government agencies is also crucial for resolving issues efficiently and supporting clients effectively.
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Consumer Advocate jobs near you
Infographic showing various Consumer Advocate job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 68% Full Time, 17% Part Time, and 14% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $50,768 per year, or $24.4 per hour.

Consumer Advocate

National Grid USA

Syracuse, NY • On-site

$68K - $79K/yr

Other

Posted 7 days ago

Job description

About us

National Grid is hiring a Consumer Advocate, Customer Contact department in Syracuse, NY.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

As a Consumer Advocate at National Grid, you will play a vital role in supporting our most vulnerable customers. This position focuses on assisting low- and moderate-income households and individuals facing financial hardship or special circumstances such as illness, job loss, or family emergencies. You will also provide support to customers with special needs-including the elderly, disabled, visually impaired, or those with chronic medical conditions-ensuring they have access to essential resources and protections.

Advocates work closely with social services, community organizations, and internal teams to connect customers with assistance programs, improve engagement, and educate consumer groups and customers about available programs and services. This role requires strong interpersonal skills, problem-solving abilities, and a commitment to delivering exceptional customer care.

Key Accountabilities
  • Manage and prioritize customer referrals from multiple sources (email, vendors, call center, field) in compliance with policies.
  • Act as liaison to resolve escalated customer cases, including after-hours support.
  • Provide one-on-one assistance for billing, payments, payment agreements, outage preparation, energy efficiency, and protection certifications.
  • Attend outreach events and meet customers in their communities to provide support and education - may involve occasional nights and weekends.
  • Build and maintain relationships with internal teams and external agencies to share information and promote assistance programs.
  • Present to consumer groups and customers to increase awareness of programs and services.
  • Develop and distribute training materials, brochures, and documentation for customers, agencies and colleagues.
  • Continuously enhance technical and professional skills in Consumer Advocacy.
Qualifications
  • Bachelor's degree preferred
  • 3+ years of customer service experience
  • 3-6 years of experience influencing outcomes using data and business cases
More Information

Salary

$68,000 - $79,000 a year

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.

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