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Client Advocate Jobs (NOW HIRING)

Harbor Home Care

Client Advocate

Nashua, NH

Client Advocate Department: Compliance Reports to: Chief of Compliance Pay Status: Exempt Location: Nashua, NH Do you want to make sustainable change in our community? Harbor Care is seeking a ...

Harbor Home Care

Client Advocate

Nashua, NH · On-site

Client Advocate Department: Compliance Reports to: Chief of Compliance Pay Status: Exempt Location: Nashua, NH Do you want to make sustainable change in our community? Harbor Care is seeking a ...

Willis Towers Watson (WTW)

Client Advocate

Miami, FL · On-site

Role Summary The Client Advocate runs the day-to-day management of assigned accounts within the production team's commercial P&C book, serving as the primary point of contact for clients on renewals ...

Senior Helpers

Client Advocate

Riverview, FL · On-site

Wellness resources Client Advocate Goal: The primary goal of the Client Advocate is to acquire and retain Senior Helpers clients by making them feel valued and important. This is achieved through ...

GIS National LLC

Client Advocate

Saint Petersburg, FL · On-site

The Client Advocate is responsible for providing prompt, efficient, high-quality service to our broker partners, clients, and carrier resources. Duties/Responsibilities: * Gain knowledge of insurance ...

GIS National LLC

Client Advocate

Saint Petersburg, FL · On-site

The Client Advocate is responsible for providing prompt, efficient, high-quality service to our broker partners, clients, and carrier resources. Duties/Responsibilities: * Gain knowledge of insurance ...

Willis Towers Watson

Client Advocate

Minneapolis, MN · On-site

Description The Client Advocate (Large and Complex Segment) role is a senior client-facing role responsible for directly supporting the Construction Commercial Property and Casualty insurance client ...

Revive ERP

Client Advocate

Indianapolis, IN · Remote

$85K/yr

Revive ERP is looking for a Client Advocate whose passions and values align with ours. We are one of the fastest-growing Acumatica ERP resellers in North America, delivering exceptional ERP solutions ...

New

EC Pro US

Client Advocate

Germantown, TN · Remote

$65K/yr

EC PRO US IS LOOKING FOR A CLIENT ADVOCATE Do you love horses & technology? Stop scrolling - this job may be perfect for you! This is an exciting Client Advocate role for the right person who has a ...

EC Pro US

Client Advocate

Germantown, TN · On-site

$40K - $65K/yr

EC PRO US IS LOOKING FOR A CLIENT ADVOCATE Do you love horses & technology? Stop scrolling - this job may be perfect for you! This is an exciting Client Advocate role for the right person who has a ...

EC Pro US

Client Advocate

Germantown, TN · Remote

$40K - $65K/yr

EC PRO US IS LOOKING FOR A CLIENT ADVOCATE Do you love horses & technology? Stop scrolling - this job may be perfect for you! This is an exciting Client Advocate role for the right person who has a ...

Maney Gordon Zeller, PA

Client Advocate

Tampa, FL · On-site

$18/hr

CLIENT ADVOCATE - IMMIGRATION LAW Maney | Gordon | Zeller, P.A. Downtown Tampa, FL | Full-Time | In-Office | Bilingual English/Spanish Required WHO WE ARE Maney | Gordon | Zeller, P.A. is one of ...

Barasch & McGarry

Client Advocate

Manhattan, NY · On-site

$55K - $80K/yr

PURPOSE The Client Advocate supports clients throughout the Victim Compensation Fund (VCF) process by serving as their primary point of contact, helping them gather required documentation, and ...

Barasch and McGarry

Client Advocate

Manhattan, NY · On-site

$55K - $80K/yr

PURPOSE The Client Advocate supports clients throughout the Victim Compensation Fund (VCF) process by serving as their primary point of contact, helping them gather required documentation, and ...

Willis Towers Watson

Client Advocate

Minneapolis, MN · On-site

As a vital member of the client service team, the Client Advocate plays a crucial role in facilitating the implementation of program-level strategy and delivering tactical deliverables tailored to ...

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Client Advocate information

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How much do client advocate jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for client advocate in the United States is $21.72, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $23.56 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Advocate, and why are they important?

To thrive as a Client Advocate, you need a solid understanding of client services, problem-solving abilities, and experience in customer-facing roles, often supported by a relevant degree or training in social work, communications, or a related field. Familiarity with CRM software, case management systems, and basic office tools is typically required. Excellent interpersonal skills, active listening, and empathy help build trust and effectively address client concerns. These skills are essential for ensuring client satisfaction, resolving issues efficiently, and building long-term relationships.

What do client advocates do?

A client advocate is responsible for representing and supporting clients by addressing their needs, resolving issues, and ensuring satisfaction. They communicate with clients, provide information about services or products, and collaborate with internal teams to resolve problems efficiently. Strong communication skills and knowledge of company policies are essential for success in this role.

What is the difference between Client Advocate vs Customer Service Representative?

AspectClient AdvocateCustomer Service Representative
Required CredentialsTypically requires a bachelor's degree in a related field; certifications in customer relations or advocacy are commonHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentOften in healthcare, legal, or nonprofit settings; involves direct client interaction and advocacyPrimarily in retail, call centers, or service industries; focuses on assisting customers with inquiries and issues
Employer & Industry UsageUsed by healthcare providers, legal firms, and advocacy organizationsCommon across retail, telecom, banking, and hospitality sectors

While both roles involve assisting clients or customers, a Client Advocate typically works in specialized settings advocating for clients' needs, often requiring specific credentials. In contrast, a Customer Service Representative handles general inquiries and support in various industries. The roles differ mainly in scope, environment, and expertise required.

How to get hired as a patient advocate?

To become a patient advocate, candidates typically need a background in healthcare, social work, or related fields, along with strong communication and advocacy skills. Relevant certifications, such as Certified Patient Advocate (CPA), can enhance job prospects. Experience working with patients or in healthcare settings is often preferred by employers.

How can I make 2000 a week working from home?

A Client Advocate working from home can potentially earn $2,000 weekly by handling a high volume of client interactions, providing excellent service, and working flexible hours. Increasing income may involve developing strong communication skills, using customer relationship management (CRM) tools, and gaining experience or certifications in client support. Earning this level of income typically requires full-time commitment and efficient time management.

What are some common challenges faced by Client Advocates and how can they be addressed?

Client Advocates often encounter challenges such as managing diverse client needs, balancing multiple cases, and navigating complex organizational processes. To address these, effective communication and strong organizational skills are essential, as is the ability to remain empathetic while maintaining professional boundaries. Regular collaboration with internal teams and ongoing professional development can help Client Advocates provide the best support and ensure positive client outcomes.

What is the main role of an advocate?

A client advocate's main role is to support and represent clients' interests by providing information, guidance, and assistance to ensure their needs are met. They often communicate with service providers, resolve issues, and help clients navigate complex systems or processes. Strong communication and problem-solving skills are essential in this role.

What are Client Advocates?

Client Advocates are professionals who act as liaisons between clients and organizations, ensuring that clients' needs and concerns are understood and addressed effectively. They provide support, answer questions, resolve issues, and help clients navigate processes or services. Client Advocates are commonly found in industries such as healthcare, legal services, finance, and customer service, where client satisfaction is crucial. Their primary goal is to ensure positive client experiences and foster long-term relationships between clients and the company.
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Client Advocate jobs near you
Infographic showing various Client Advocate job openings in the United States as of June 2026, with employment types broken down into 1% Internship, 1% As Needed, 68% Full Time, 17% Part Time, 12% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $45,186 per year, or $21.7 per hour.

Client Advocate

Harbor Home Care

Nashua, NH

Full-time

Posted 28 days ago

Job description

Position: Client Advocate

Department: Compliance

Reports to: Chief of Compliance

Pay Status: Exempt

Location: Nashua, NH

Do you want to make sustainable change in our community? Harbor Care is seeking a talented and committed Client Advocate to help further our mission.

The Job: The Client Advocate plays a critical role in strengthening Harbor Care's client-centered approach by ensuring that client voices are heard, concerns are addressed, and systemic improvements are implemented across all service lines.This position serves as a neutral, trusted resource for clients while alsoidentifyingpatterns, risks, and opportunities to improve service delivery, compliance, and client experience.As a newly established function, this role is responsible not only for case-level advocacy, but also for building and operationalizing systems, processes, and feedback loops that enhance organizational accountability, transparency, and quality of care.

Essential Duties and Responsibilities:

The Client Advocate plays a critical role in strengthening client-centered care, improving satisfaction, and ensuringequitableresolution of client and patient concerns. This position is intentionally structured in two phases.Phase 1(the first 6-9 months)focuses on designing, piloting, and evaluating a Client Advocate function, including policies, workflows, tools, and data systems.Phase 2 focuses on fully carrying out the Client Advocate role as an ongoing operational function embedded within the organization.

This role requires strong systems-thinking, collaboration, and the ability to balance individual advocacy with organizational quality improvement.

  • Client Advocacy &IssueResolution
    • Serve as the primary point of contact for client concerns, complaints, and grievances.
    • Support clients in understanding their rights and navigating services
    • Ensure timely, fair, and trauma-informed resolution of complaints.
    • Maintain neutrality,accuracy,and confidentialitywhile balancing client needs and compliance requirements
  • Quality Improvement & Data Monitoring
    • Produce regular reports onclient satisfaction and complaint datafor leadership and program teams.
    • Identifytrends,root causes,systemic issues/risks, and opportunities for service improvement.
    • Partner with leadership and program teams to implement quality improvement initiativesand corrective actions.
    • Ensure funder grievance process requirements are followed.
  • Systems Building & Process Development
    • Design and implement standardized processes across all service lines for:
      • Client feedback collection
      • Complaint intake and tracking
      • Resolution workflows and documentation
    • Develop tools (dashboards, reporting structures, escalation protocols) to support organizational learning.
    • Support training and education efforts related to client rights, service standards,conflict resolution and de-escalation,and grievance processes.
  • Client & Community Engagement
    • Maintain ongoing engagement with clients tosolicitfeedback and improve service delivery.
    • CoordinateandfacilitatetheCommunity Advisory Council (CAC).
    • Ensure client voices meaningfully inform program and policy decisions.

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