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Client Resolution Specialist Jobs (NOW HIRING)

Imperial PFS

Client Resolution Specialist

Jersey City, NJ · On-site

$58K - $77K/yr

Overview The Client Resolution Specialist is responsible for managing delinquent premium finance accounts and supporting the recovery of outstanding balances through internal efforts and external ...

WebTPA

Customer & Client Resolution Specialist

San Antonio, TX · On-site

$15.25 - $20.25/hr

The Client Resolution Specialist is an entry level position that maintains responsibilities similar to a Customer Service Representative and is responsible for handling inbound customer calls from ...

Truist

Client Resolution Team Manager

Richmond, VA · On-site

Effectively manage a team of Client Resolution Specialists responsible for one or more of the following: intake, client communication, researching/resolving and/or quality assurance review of client ...

Truist

Client Resolution Team Manager

Richmond, VA

Effectively manage a team of Client Resolution Specialists responsible for one or more of the following: intake, client communication, researching/resolving and/or quality assurance review of client ...

Truist

Client Resolution Team Manager

Atlanta, GA

Effectively manage a team of Client Resolution Specialists responsible for one or more of the following: intake, client communication, researching/resolving and/or quality assurance review of client ...

Truist

Client Resolution Team Manager

Charlotte, NC

Effectively manage a team of Client Resolution Specialists responsible for one or more of the following: intake, client communication, researching/resolving and/or quality assurance review of client ...

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Client Resolution Specialist information

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How much do client resolution specialist jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for client resolution specialist in the United States is $24.60, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Client Resolution Specialist vs Customer Service Representative?

AspectClient Resolution SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in conflict resolutionHigh school diploma or equivalent; customer service training often provided
Work EnvironmentCall centers, client support teams, financial or service industriesRetail, call centers, online support, various industries
Employer & Industry UsageFinancial services, healthcare, tech companiesRetail, telecom, hospitality, e-commerce
Common Search & Comparison IntentUnderstanding specialized client issue resolution rolesGeneral customer support and service roles

The main difference is that a Client Resolution Specialist focuses on resolving complex client issues, often requiring specialized knowledge and problem-solving skills, while a Customer Service Representative handles general customer inquiries and support. Both roles are vital in customer-facing industries but differ in scope and complexity.

What does a Client Resolution Specialist do?

A Client Resolution Specialist is responsible for addressing and resolving customer complaints, issues, or concerns in a timely and professional manner. They act as a liaison between the client and the company, ensuring that clients’ needs are met and that any problems are handled efficiently. Their duties often include investigating issues, communicating solutions, and following up to ensure customer satisfaction. Strong communication, problem-solving, and interpersonal skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a Client Resolution Specialist, and why are they important?

To thrive as a Client Resolution Specialist, you need strong problem-solving skills, customer service experience, and preferably a background in business or communications. Familiarity with CRM software, ticketing systems, and sometimes certifications in conflict resolution or customer support are often expected. Outstanding interpersonal skills, patience, and effective communication help you stand out in resolving client concerns and fostering positive relationships. These abilities are crucial for efficiently addressing client issues, maintaining satisfaction, and supporting business retention.

What are some common challenges Client Resolution Specialists face when handling escalated client issues, and how are these typically addressed?

Client Resolution Specialists often encounter situations where clients are frustrated or dissatisfied due to unresolved issues. Managing these interactions requires patience, clear communication, and strong problem-solving skills. A common challenge is balancing the need to adhere to company policies while finding solutions that meet client expectations. These specialists typically collaborate closely with other departments, such as technical support and account management, to investigate and resolve concerns efficiently. Ongoing training and access to escalation protocols help ensure they can navigate complex scenarios and maintain client satisfaction.
More about Client Resolution Specialist jobs
What states have the most Client Resolution Specialist jobs? States with the most job openings for Client Resolution Specialist jobs include:
What job categories do people searching Client Resolution Specialist jobs look for? The top searched job categories for Client Resolution Specialist jobs are:
Client Resolution Specialist jobs near you
Infographic showing various Client Resolution Specialist job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 83% Full Time, 10% Part Time, 2% Temporary, 2% Contract, and 1% Nights. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $51,171 per year, or $24.6 per hour.
Client Resolution Specialist

Client Resolution Specialist

Imperial PFS

Jersey City, NJ

$58K - $77K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Imperial PFS is hiring a full-time Client Resolution Specialist to join our expanding team!

The hours for this position are Monday-Friday 8:30 AM - 5:30 PM on site at our Jersey City, NJ office location.

Overview

The Client Resolution Specialist is responsible for managing delinquent premium finance accounts and supporting the recovery of outstanding balances through internal efforts and external partners. This role works closely with attorneys, collection agencies, insurance carriers, and insureds to resolve accounts in a timely and professional manner.

Key Responsibilities

  • Account Recovery Management:
    • Manage a portfolio of delinquent accounts and drive resolution through appropriate recovery strategies
    • Monitor account activity and determine next steps to support timely collection outcomes
  • Litigation & Partner Coordination:
    • Coordinate with external attorneys and collection agencies on recovery efforts
    • Provide documentation, direction, and support throughout the recovery process
  • Payment & Resolution Support:
    • Assist with payment arrangements and settlement discussions within established guidelines
    • Process payments and maintain accurate account records
  • Communication & Correspondence:
    • Draft and issue demand letters and other account-related communications
    • Respond to inquiries from insureds, agents, and other stakeholders
  • Documentation & Compliance:
    • Maintain accurate account documentation and activity tracking
    • Ensure adherence to company policies and regulatory requirements

Required Qualifications

  • High School diploma or equivalent
  • 3+ years of work experience, preferably in any of the following: collections, customer service, or a related field
  • Excellent verbal and written communication skills
  • Experience multitasking and working independently in a fast-paced environment
  • Experience working on tasks with a high level of accuracy and detail
  • Experience building and maintaining positive relationships with teams and external partners

Preferred Qualifications

  • Associates/Bachelor's Degree preferred

About Us

Youre legendary. Were hiring. Lets talk!

Apply today for an opportunity to join one of North Americas top insurance premium financing companies. Since 1977, our company has grown to more than 500 Associates and 30 locations across the United States, Puerto Rico, and Canada.

Every day, we work to deliver on our Corporate Mission Statement: To be the market leader by delivering innovative financial and technology solutions to help our Customers, partners, and investors achieve their goals.

How do we do that? By empowering and encouraging our Associates to provide products and legendary Customer service unparalleled in our industry.

For Our Associates:

  • At the office: Based on your location, we offer parking and commuter benefits programs to help make your commute a little easier.
  • Getting started: We offer a comprehensive paid training program that will make you feel prepared and excited about your role.
  • Staying healthy: Our wellness program, WellWorks, combined with our Employee Assistance Program (for when you need confidential support), help you keep an eye on short and long-term goals and any bumps that pop up along the way. We are also proud to support your health and fitness goals by providing gym membership subsidies.
  • Preparing for your future: Imperial PFS offers a 401(k) with a company match
  • Company culture: Our Associates are the foundation of our company and we want you to enjoy working here! With company lunches, corporate outings, and even the occasional ice cream truck, you never know what will pop up to make your day.
  • Peace of mind: Our insurance benefits include medical, prescription, dental, voluntary vision, voluntary life/dependent life, group term life, and AD&D.
  • Time to recharge: We offer paid time off, including vacation and sick time, along with paid holidays, in accordance with company policy and applicable laws.

The salary range for this position is $58,000 to $77,000. If an offer is made, the pay rate determinations will take into account relevant market data and the applicants prior experience, education and other qualifications directly related to the position to ensure internal equity.

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