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Client Resolution Specialist Jobs in Michigan (NOW HIRING)

Fifth Third Bank

Be Seen First

Dispute Resolution Specialist

Grand Rapids, MI · On-site

$21.50/hr

... and Private Bank client customers. The Analyst actively listens to and questions customers ... Stay informed about the latest regulations and policies related to dispute resolution and ensure ...

TPG Staffing

Account Transfer Specialist

Kalamazoo, MI

$55K - $65K/yr

Account Transfer Specialist - Kalamazoo, Michigan Put your eye for detail to the test at a cutting ... Our client - a progressive Fintech leader serving a range of clients from single and multifamily ...

TPG Staffing

Account Transfer Specialist

Kalamazoo, MI

$55K - $65K/yr

Account Transfer Specialist - Kalamazoo, Michigan Put your eye for detail to the test at a cutting ... Our client - a progressive Fintech leader serving a range of clients from single and multifamily ...

TPG Staffing

Account Transfer Specialist

Kalamazoo, MI

$55K - $65K/yr

Account Transfer Specialist - Kalamazoo, Michigan Put your eye for detail to the test at a cutting ... Our client - a progressive Fintech leader serving a range of clients from single and multifamily ...

Buckland Co.

Client Support Specialist

Lansing, MI · On-site

$18.25 - $24.50/hr

Client Support Specialist For over 70 years Buckland has been working to help companies across the ... Ensure clients are completely satisfied with the response and resolution to their inquiries or ...

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All JobsClient Resolution Specialist JobsClient Resolution Specialist Jobs in Michigan

Client Resolution Specialist information

See Michigan salary details

$12

$21

$31

How much do client resolution specialist jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for client resolution specialist in Michigan is $21.44, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $23.46 per hour, depending on experience, location, and employer.

What does a client resolution specialist do?

A Client Resolution Specialist is responsible for addressing and resolving customer complaints, issues, or concerns in a timely and professional manner. They act as a liaison between the client and the company, ensuring that clients’ needs are met and that any problems are handled efficiently. Their duties often include investigating issues, communicating solutions, and following up to ensure customer satisfaction. Strong communication, problem-solving, and interpersonal skills are essential for success in this role.

What skills and qualifications are needed to thrive as a client resolution specialist?

To thrive as a Client Resolution Specialist, you need strong problem-solving skills, customer service experience, and preferably a background in business or communications. Familiarity with CRM software, ticketing systems, and sometimes certifications in conflict resolution or customer support are often expected. Outstanding interpersonal skills, patience, and effective communication help you stand out in resolving client concerns and fostering positive relationships. These abilities are crucial for efficiently addressing client issues, maintaining satisfaction, and supporting business retention.

What are common challenges client resolution specialists face when handling escalated client issues, and how are these typically addressed?

Client Resolution Specialists often encounter situations where clients are frustrated or dissatisfied due to unresolved issues. Managing these interactions requires patience, clear communication, and strong problem-solving skills. A common challenge is balancing the need to adhere to company policies while finding solutions that meet client expectations. These specialists typically collaborate closely with other departments, such as technical support and account management, to investigate and resolve concerns efficiently. Ongoing training and access to escalation protocols help ensure they can navigate complex scenarios and maintain client satisfaction.

What is the difference between Client Resolution Specialist vs Customer Service Representative?

AspectClient Resolution SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in conflict resolutionHigh school diploma or equivalent; customer service training often provided
Work EnvironmentCall centers, client support teams, financial or service industriesRetail, call centers, online support, various industries
Employer & Industry UsageFinancial services, healthcare, tech companiesRetail, telecom, hospitality, e-commerce
Common Search & Comparison IntentUnderstanding specialized client issue resolution rolesGeneral customer support and service roles

The main difference is that a Client Resolution Specialist focuses on resolving complex client issues, often requiring specialized knowledge and problem-solving skills, while a Customer Service Representative handles general customer inquiries and support. Both roles are vital in customer-facing industries but differ in scope and complexity.

What are popular job titles related to Client Resolution Specialist jobs in Michigan?

For Client Resolution Specialist jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Client Resolution Specialist jobs in Michigan look for?

The top searched job categories for Client Resolution Specialist jobs in Michigan are:

Client Resolution Specialist jobs near you
Infographic showing various Client Resolution Specialist job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 12% Part Time, 6% Contract, and 1% Nights. Highlights an 78% Physical, 3% Hybrid, and 19% Remote job distribution, with an average salary of $44,600 per year, or $21.4 per hour.

Compliance & Resolution Specialist

Stillman Law Office

Farmington Hills, MI • On-site

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Location: Farmington Hills, Michigan (Onsite)
Compensation: $18.00 - $20.00 per hour, based on experience and qualifications.
About Stillman Law Office
Stillman Law Office is a multi-state creditors' rights law firm headquartered in Farmington Hills, Michigan. We are committed to delivering exceptional legal services while maintaining the highest standards of professionalism, compliance, and client service.
As our organization continues to grow, we are seeking a detail-oriented and solutions-focused Compliance & Resolution Specialist to join our team. This role serves a critical function within the Firm by helping ensure consumer concerns, client requests, and compliance-related matters are addressed accurately, efficiently, and in accordance with regulatory and client requirements.
Position Summary
The Compliance & Resolution Specialist is responsible for reviewing and resolving escalated account matters, researching inquiries, and coordinating appropriate next steps across multiple departments and stakeholders. This role acts as a key resource for internal teams by evaluating available information, identifying resolution paths, and engaging clients when decisions or approvals are required.
The ideal candidate is highly organized, analytical, and comfortable working in a fast-paced environment where attention to detail, sound judgment, and effective communication are essential.
Key Responsibilities
  • Review and evaluate escalated consumer inquiries, account issues, and special handling matters to determine appropriate resolution strategies.
  • Research and analyze account information, client requirements, and applicable policies to support informed decision-making.
  • Initiate and coordinate next steps with internal departments, leadership, clients, and external stakeholders as necessary.
  • Serve as a resource for team members who require guidance on complex account situations and exception requests.
  • Communicate professionally with clients and internal stakeholders regarding account status, recommendations, and resolution plans.
  • Ensure all actions are completed in accordance with Firm policies, client requirements, and applicable regulatory standards.
  • Maintain accurate documentation and account records within Firm systems.
  • Identify process gaps, recurring issues, and opportunities for operational improvements.
  • Participate in the development and refinement of procedures, workflows, and best practices.
  • Support compliance initiatives and contribute to maintaining the Firm's high standards of service and regulatory adherence.
  • Collaborate effectively across departments to ensure timely and accurate resolution of matters.
Qualifications
Required
  • High school diploma or equivalent.
  • Strong organizational skills and exceptional attention to detail.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
  • Strong analytical and problem-solving abilities.
  • Ability to work independently while collaborating effectively within a team environment.
  • Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Preferred
  • Associate degree or higher.
  • Experience in legal services, financial services, collections, compliance, operations, administrative support, or a related field.
  • Experience researching and resolving complex account or customer service issues.
  • Experience developing, documenting, or improving business processes.
  • Paralegal experience or legal industry experience.
  • Familiarity with collection management platforms and legal case management systems including Cogent.
  • Familiarity with highly regulated environments and compliance-driven workflows.
Skills & Abilities
  • Exceptional attention to detail and accuracy.
  • Strong critical-thinking and decision-making skills.
  • Ability to analyze information and determine appropriate courses of action.
  • Professional written and verbal communication skills.
  • Ability to influence outcomes through collaboration and effective communication.
  • Strong organizational and time-management skills.
  • Adaptability and willingness to embrace continuous improvement.
  • Ability to balance competing priorities while maintaining a high level of quality and compliance.
Benefits
Stillman Law Office offers a competitive benefits package designed to support the health, well-being, and professional growth of our employees, including:
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • 401(k)
  • Paid time off (PTO)
  • Opportunities for professional growth and advancement
  • Collaborative and team-oriented work environment
Pre-Employment Requirements
Employment is contingent upon successful completion of:
  • Background check
  • Drug screening

Equal Employment Opportunity
Stillman Law Office is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other status protected by applicable law.

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