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Chargeback Dispute Jobs in Michigan (NOW HIRING)

Carhartt

Enterprise Payment Fraud Strategist

Dearborn, MI · On-site

$125 - $150/hr

Required Skills & Experience * 8-10 years of progressive experience in fraud risk management, payments risk, eCommerce fraud, chargeback/dispute management, or a related discipline. * Demonstrated ...

Carhartt

Sr. Analyst, Accounts Receivable

Dearborn, MI · On-site

$22 - $28/hr

... dispute type, and recovery likelihood. * Lead advanced data analytics on deductions and chargebacks, including analyzing large datasets, trend identification. * Perform root cause analysis of ...

Carhartt

Sr. Analyst, Accounts Receivable

Dearborn, MI · On-site

$100 - $125/hr

... dispute type, and recovery likelihood. * Lead advanced data analytics on deductions and chargebacks, including analyzing large datasets, trend identification. * Perform root cause analysis of ...

Cosette Pharmaceuticals Inc.

This position ensures the efficient, compliant, and cost-effective movement of pharmaceutical products while overseeing claims adjudication, chargebacks, rebates, shortages, returns, and dispute ...

New

Carhartt

Supervisor, Digital Payments

Dearborn, MI · On-site

Demonstrated experience in accounting, AR, cash application, and eCommerce payment environments, including high-volume transaction processing, reconciliations, settlements, dispute/chargeback ...

Adler Pelzer USA

Regional Legal Counsel

Troy, MI · On-site

$200K - $275K/yr

Advise on pricing disputes, warranty claims, and chargebacks. * Develop contract templates and ... Litigation & Dispute Management * Lead litigation strategy and manage outside counsel. * Drive ...

Adler Pelzer Group

Regional Legal Counsel

Troy, MI

$200K - $275K/yr

Advise on pricing disputes, warranty claims, and chargebacks. * Develop contract templates and ... Litigation & Dispute Management * Lead litigation strategy and manage outside counsel. * Drive ...

Aston Carter

Sales Administrator

Pontiac, MI · On-site

$30 - $36/hr

Manage accounts receivable payment reconciliation and support collection of past due amounts, including internal investigation and reconciliation or dispute of customer debits and chargebacks.

CASE Credit Union

Consumer Loan Manager

Lansing, MI

... dispute processing, collateral protection insurance, loan corrections, escrow accounts, system ... chargebacks, credit life, disability, and involuntary unemployment claims t. Oversees dealer ...

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Chargeback Dispute information

What is a chargeback dispute?

A Chargeback Dispute job involves reviewing and investigating disputed transactions where a customer requests a refund through their bank or credit card provider. Professionals in this role gather evidence, analyze transaction details, and respond to chargeback claims to determine their validity. They work closely with merchants, banks, and payment processors to resolve disputes while minimizing losses and ensuring compliance with industry regulations. Effective communication, attention to detail, and knowledge of financial systems are essential skills for success in this role.

What are the key skills and qualifications needed to thrive in the chargeback dispute position, and why are they important?

To thrive as a Chargeback Dispute specialist, you need a strong understanding of payment processing, attention to detail, and experience with financial documentation, often supported by a background in finance, banking, or customer service. Familiarity with dispute management platforms, card network rules (such as Visa and Mastercard), and CRM systems is commonly required. Analytical thinking, problem-solving, and effective communication are essential soft skills for investigating and resolving disputes. These abilities ensure accurate, timely resolution of chargebacks and help protect company revenue while maintaining positive relationships with customers and partners.

What are some typical challenges faced in a chargeback dispute role, and how can they be managed?

Professionals in Chargeback Dispute roles often encounter complex cases requiring thorough investigation and detailed documentation, as well as the need to stay updated with evolving card network regulations and company policies. Managing tight deadlines and balancing multiple cases at once can be demanding, but strong organizational skills and efficient workflow management can help. Successful specialists frequently collaborate with customer service, fraud prevention, and finance teams to gather information and present well-supported arguments. Emphasizing clear communication and proactive problem-solving allows individuals to overcome these challenges and contribute to minimizing financial losses for their organization.

What are the most commonly searched types of Chargeback Dispute jobs in Michigan?

The most popular types of Chargeback Dispute jobs in Michigan are:

What are popular job titles related to Chargeback Dispute jobs in Michigan?

For Chargeback Dispute jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Chargeback Dispute jobs in Michigan look for?

The top searched job categories for Chargeback Dispute jobs in Michigan are:

Chargeback Dispute jobs near you
Infographic showing various Chargeback Dispute job openings in Michigan as of August 2026, with employment types broken down into 88% Full Time, 8% Part Time, 3% Contract, and 1% Nights. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution.

Enterprise Payment Fraud Strategist

Carhartt

Dearborn, MI • On-site

Full-time

Re-posted 6 days ago

Key responsibilities

  • Develop and own the enterprise fraud strategy for customer/consumer payment activity across all relevant sales channels.

  • Establish and maintain a risk-based fraud operating model, including fraud controls, detection rules, manual review processes, and performance measurement.

  • Assess fraud risk for new business initiatives, payment methods, and system changes, and define required controls prior to implementation.

Carhartt rating

8.2

Company rating: 8.2 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

1st of 105 rated fashion retailers

Job description

Position Details:
Title: Enterprise Payment Fraud Strategist
Department: Accounting/Finance
Reports to: Director, Treasury
Location: Dearborn
Job Classification: Hybrid
FLSA Status: Exempt
Job Band: Professional
Job Summary
The Enterprise Payment Fraud Strategist role is responsible for developing, implementing, and optimizing the organization's fraud prevention strategy across customer/consumer payment channels and global payment platforms. This role leads efforts to mitigate fraud losses while balancing customer/consumer experience, sales conversion, and operational efficiency. The position partners closely with internal stakeholders across Customer/consumer Service, Cyber Security, IT, Finance, eCommerce, Digital Product, Legal/Compliance, and Operations, as well as external payment processors, issuers, acquirers, fraud solution providers, and other payment ecosystem partners.
This role owns the fraud strategy framework for customer/consumer payments, including fraud controls, detection rules, manual review processes, chargeback mitigation, monitoring, loss reporting, and performance measurement. The Enterprise Payment Fraud Strategist role is also responsible for establishing key fraud metrics and KPIs, analyzing fraud trends, evaluating the total cost of fraud, and recommending strategies that reduce risk while supporting business growth.
Inspired by Hard Work
At Carhartt, the values of hard work-dependability, honesty, and trust-are rooted in the legacy of our founder, Hamilton Carhartt. His commitment to serving hardworking people continues to inspire everything we do. Guided by his legacy and our mission-We serve and protect all hardworking people by building durable products-we remain dedicated to upholding these principles in every decision we make and every product we create.
Associate Responsibilities
  • Develop and own the enterprise fraud strategy for customer/consumer payment activity across all relevant sales channels.
  • Establish the fraud strategy framework including risk-based decisioning principles, control philosophy, and performance objectives. Oversee the investigation and remediation of fraud incidents ensuring timely escalation to senior management and drive long-term resiliency strategies.
  • Establish and maintain a risk-based fraud operating model that balances fraud mitigation with customer/consumer experience, order approval rates, and revenue preservation.
  • Define fraud risk appetite, governance structure, and escalation protocols in partnership with leadership.
  • Own the external fraud ecosystem strategy, including selection and strategic oversight of payment processors, fraud tools, and partners.
  • Lead strategic partner discussions on fraud trends, authorization performance, and emerging risk mitigation approaches.
  • Serve as the enterprise subject matter expert for customer/consumer payment fraud and align stakeholders across business, technology, and risk functions.
  • Assess fraud risk for new business initiatives, payment methods, and system changes, and define required controls prior to implementation.
  • Define and oversee fraud performance measurement framework including KPIs, loss metrics, and value-based outcomes.
  • Analyze fraud trends, emerging threats, and macro patterns to drive strategic risk mitigation decisions.
  • Prepare executive-level insights and recommendations on fraud risk exposure, financial impact, and strategic priorities.
  • Ensure alignment of fraud strategy with regulatory expectations, payment network rules, and internal risk management standards.

Required Education
  • Bachelor's degree in Finance, Accounting, Business, Economics, Criminal Justice, Forensics, Information Systems, Cyber Security, or a related field.

Required Skills & Experience
  • 8-10 years of progressive experience in fraud risk management, payments risk, eCommerce fraud, chargeback/dispute management, or a related discipline.
  • Demonstrated experience developing or managing fraud strategies, controls, and performance metrics in a customer/consumer payments environment.
  • Experience partnering cross-functionally with business, technology, operations, and external third-party providers.
  • Strong analytical experience using fraud data, transaction trends, chargeback data, and operational metrics to drive decisions and recommendations.
  • Experience preparing reporting, dashboards, and executive-level presentations related to fraud performance and financial impact.
  • Experience in retail, eCommerce, omnichannel, consumer payments, or card-not-present environments.
  • Strong cross-functional leadership and stakeholder management skills.
  • Strong organizational skills and ability to manage multiple priorities simultaneously.

Preferred Skills & Experience
  • Certified Fraud Examiner (CFE) - strong credential for fraud risk, investigations, and fraud program knowledge.
  • Accredited Payments Risk Professional (APRP) - valuable for payment risk and payments ecosystem knowledge.

Physical Requirements and Working Conditions
  • Normal office environment; cubicle/office setting. Extended periods of time sitting, standing, typing on a computer is required.
  • This position has a Hybrid location: Associate will work on-site regularly as needed for work activities.
  • Carhartt is a tobacco free workplace.

#LI-HYRBID
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
All associates are required to understand and act in accordance with the Carhartt Core Values. Carhartt reserves the right to change, modify, suspend, interpret or cancel in whole or in any part, the job duties outlined above at any time and without advance notice to the employee.

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