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Chargeback Dispute Jobs (NOW HIRING)

Coforge

Team Lead

Augusta, GA · On-site

Oversee dispute processing activities including chargebacks, representments, and arbitration cases. * Ensure adherence to SLAs, turnaround times, and card network deadlines. * Monitor dispute queues ...

PenFed Credit Union

Card Dispute Specialist

Omaha, NE · Hybrid

$16.82 - $25.12/hr

Accurately and efficiently review and process Credit, Debit, and ATM card transaction dispute claims/chargebacks. * Conduct reasonable and logical investigation to resolve card transation dispute ...

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How much do chargeback dispute jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for chargeback dispute in the United States is $21.19, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Chargeback Dispute position, and why are they important?

To thrive as a Chargeback Dispute specialist, you need a strong understanding of payment processing, attention to detail, and experience with financial documentation, often supported by a background in finance, banking, or customer service. Familiarity with dispute management platforms, card network rules (such as Visa and Mastercard), and CRM systems is commonly required. Analytical thinking, problem-solving, and effective communication are essential soft skills for investigating and resolving disputes. These abilities ensure accurate, timely resolution of chargebacks and help protect company revenue while maintaining positive relationships with customers and partners.

What is a Chargeback Dispute job?

A Chargeback Dispute job involves reviewing and investigating disputed transactions where a customer requests a refund through their bank or credit card provider. Professionals in this role gather evidence, analyze transaction details, and respond to chargeback claims to determine their validity. They work closely with merchants, banks, and payment processors to resolve disputes while minimizing losses and ensuring compliance with industry regulations. Effective communication, attention to detail, and knowledge of financial systems are essential skills for success in this role.

What are some typical challenges faced in a Chargeback Dispute role, and how can they be managed?

Professionals in Chargeback Dispute roles often encounter complex cases requiring thorough investigation and detailed documentation, as well as the need to stay updated with evolving card network regulations and company policies. Managing tight deadlines and balancing multiple cases at once can be demanding, but strong organizational skills and efficient workflow management can help. Successful specialists frequently collaborate with customer service, fraud prevention, and finance teams to gather information and present well-supported arguments. Emphasizing clear communication and proactive problem-solving allows individuals to overcome these challenges and contribute to minimizing financial losses for their organization.

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What are the most commonly searched types of Chargeback Dispute jobs? The most popular types of Chargeback Dispute jobs are:
What states have the most Chargeback Dispute jobs? States with the most job openings for Chargeback Dispute jobs include:
What job categories do people searching Chargeback Dispute jobs look for? The top searched job categories for Chargeback Dispute jobs are:
Chargeback Dispute jobs near you
Infographic showing various Chargeback Dispute job openings in the United States as of July 2026, with employment types broken down into 96% Full Time, 1% Part Time, and 3% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution, with an average salary of $44,080 per year, or $21.2 per hour.
Payment & Chargeback Analyst

Payment & Chargeback Analyst

The Pokémon Company International

Redmond, WA • Hybrid

$85K - $150K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 24 days ago

Job description

Get to know The Pokémon Company International

The Pokémon Company International manages the Pokémon property outside of Asia and is responsible for brand management, licensing and marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children’s entertainment properties in the world. 

Learn more online at corporate.pokemon.com and pokemon.com.

Get to know the role

  • Job Title: Payment & Chargeback Analyst
  • Job Summary: The Payment & Chargeback Analyst supports global ecommerce and automated retail channels by overseeing payment processing, fraud monitoring, and revenue protection in partnership with cross‑functional teams.
  • FLSA Classification (US Only): Exempt
  • People Manager: No

What you’ll do

  • Monitor ecommerce and automated retail transactions for suspicious or fraudulent activity and payment anomalies.
  • Support chargeback and dispute investigations by gathering documentation, compiling evidence, and preparing dispute submissions.
  • Track chargeback activity, refund patterns, and fraud indicators; escalate recurring trends and insights to their peer Payment & Fraud Analyst.
  • Partner cross-functionally with Customer Support and Operations to research and resolve escalated payment and fraud-related issues.
  • Assist with recapture of failed or incomplete transactions to recover authorized revenue where possible. 
  • Perform regular reconciliations for gift card programs, Global-E/international markets, and ecommerce platforms.
  • Manage manual credit project reporting—aggregate refund lines and track resolution status.
  • Generate and distribute monthly payment trend reports and KPI dashboards.
  • Investigate unapplied cash in sales receipts to resolve invoice level issues.
  • Identify failed transactions and recapture authorized payments to recover lost revenue.
  • Pull daily reports and aggregate refund lines.
  • Assist with quarterly journal entries and receipts matching/reconciliation.
  • Support month end close process.             

What you’ll bring 

  • Three (3) to four (4) years of experience in accounts receivable, payment operations, or related accounting support roles or a demonstrated equivalent level of expertise.
  • Working knowledge of ERP systems (e.g., Oracle, SAP, NetSuite, Microsoft Dynamics) and strong Excel proficiency.
  • Exposure to payment gateways, ecommerce platforms, or digital reconciliation tools.
  • Basic understanding of accounting principles and accounts receivable processes.
  • Comfort working with high transaction volumes and detailed data in fast-paced environments.
  • Strong analytical skills with high attention to detail and accuracy.
  • Ability to balance repetitive operational tasks with investigative and problem-solving work.
  • Clear written and verbal communication skills; comfortable coordinating with internal teams.
  • Strong organizational skills and ability to manage priorities and deadlines.
  • Familiarity with chargebacks, dispute processes, and card network rules (Visa, Mastercard).
  • Exposure to international payments, multi-currency transactions, or cross-border ecommerce.
  • Experience supporting fraud monitoring, payment risk processes, or revenue recovery activities.
  • Experience participating in process improvement, automation, or system implementation initiatives.
  • Experience with automated retail or vending operations is a plus.

Base Salary Range: For this role, new hires generally start between $85,000.00 - $95,000.00 per year. The full range is $85,000.00 - $150,000.00 per year. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate’s qualifications and professional experience uniquely.

#LI-Hybrid #LI-JL1

How you’ll be successful

  • Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.
  • Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.  
  • Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results.
  • Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve. 
  • Building Relationships: Develops and strengthens relationships, adopting a “team first” mentality and working collaboratively to solve problems and meet shared goals.  
  • Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience.

What to expect

  • An innovative culture driven by impact, delivering meaningful outcomes.
  • Company events that celebrate the spirit of Pokémon.
  • Competitive cash-based compensation programs.
  • 100% employer-paid healthcare premiums for you.
  • Generous paid family leave.
  • Employer-paid life insurance.
  • Employer-paid long and short-term income protection insurance.
  • US Employees: 401k Employer Matching.
  • UK/IRE/MX Employees: Pension Employer Contributions.
  • Fitness reimbursement.
  • Commuter benefit.
  • LinkedIn learning.
  • Comprehensive relocation package for certain roles.
  • Hybrid work environment.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.

The Pokémon Company International is committed to the inclusion of all qualified applicants for consideration in our job application process. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact the Talent Acquisition team at accommodationrequest_ta@pokemon.com.

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