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Chargeback Dispute Jobs (NOW HIRING)

LinQ Global

Chargeback Analyst

Draper, UT · Hybrid

$27/hr

Chargeback Dispute Analyst Duration: 6 Months Location: Draper, UT, 84020 Job Summary: We are looking for a Chargeback Dispute Analyst with experience handling payment card disputes on the merchant ...

Globalchannelmanagement

Chargeback Analyst

Draper, UT · On-site

$26 - $27/hr

Chargeback, Merchant Dispute, Incoming Dispute, Issuing Chargeback, Outgoing Dispute, Salesforce, Zendesk, QuickBase, Excel, Google Sheets, Smart Sheets * At least 2 years of chargeback card dispute ...

PenFed Credit Union

Card Dispute Specialist

Omaha, NE · Hybrid

$16.82 - $28.92/hr

Accurately and efficiently review and process Credit, Debit, and ATM card transaction dispute claims/chargebacks * Conduct reasonable and logical investigation to resolve card transation dispute ...

Enterprise Holdings

Chargeback Representative

Tulsa, OK · On-site

$37K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... dispute websites. In addition, the Chargeback representative seeks to obtain chargeback reversals and return revenue to the business. This position also maintains regular contact with bankcard ...

New

Cricut

Retail Fines & Returns Analyst

South Jordan, UT · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Own the dispute process for retailer chargebacks, fines, and compliance infractions, including gathering documentation, submitting dispute evidence, tracking status, and following through to ...

BCI Brands

AR Chargeback Analyst

New York, NY · On-site

$26.25 - $33.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Research and dispute customer chargebacks at wholesale level (shortages, cost differences, shipping violations, EDI violations, etc.) * Make recommendations for better adherence to customer ...

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Chargeback Dispute information

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How much do chargeback dispute jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for chargeback dispute in the United States is $21.19, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the chargeback dispute position, and why are they important?

To thrive as a Chargeback Dispute specialist, you need a strong understanding of payment processing, attention to detail, and experience with financial documentation, often supported by a background in finance, banking, or customer service. Familiarity with dispute management platforms, card network rules (such as Visa and Mastercard), and CRM systems is commonly required. Analytical thinking, problem-solving, and effective communication are essential soft skills for investigating and resolving disputes. These abilities ensure accurate, timely resolution of chargebacks and help protect company revenue while maintaining positive relationships with customers and partners.

What is a chargeback dispute?

A Chargeback Dispute job involves reviewing and investigating disputed transactions where a customer requests a refund through their bank or credit card provider. Professionals in this role gather evidence, analyze transaction details, and respond to chargeback claims to determine their validity. They work closely with merchants, banks, and payment processors to resolve disputes while minimizing losses and ensuring compliance with industry regulations. Effective communication, attention to detail, and knowledge of financial systems are essential skills for success in this role.

What are some typical challenges faced in a chargeback dispute role, and how can they be managed?

Professionals in Chargeback Dispute roles often encounter complex cases requiring thorough investigation and detailed documentation, as well as the need to stay updated with evolving card network regulations and company policies. Managing tight deadlines and balancing multiple cases at once can be demanding, but strong organizational skills and efficient workflow management can help. Successful specialists frequently collaborate with customer service, fraud prevention, and finance teams to gather information and present well-supported arguments. Emphasizing clear communication and proactive problem-solving allows individuals to overcome these challenges and contribute to minimizing financial losses for their organization.

More about Chargeback Dispute jobs
What are the most commonly searched types of Chargeback Dispute jobs? The most popular types of Chargeback Dispute jobs are:
What states have the most Chargeback Dispute jobs? States with the most job openings for Chargeback Dispute jobs include:
What job categories do people searching Chargeback Dispute jobs look for? The top searched job categories for Chargeback Dispute jobs are:
Chargeback Dispute jobs near you
Infographic showing various Chargeback Dispute job openings in the United States as of August 2026, with employment types broken down into 91% Full Time, 6% Part Time, 1% Temporary, and 2% Contract. Highlights an 83% Physical, 8% Hybrid, and 9% Remote job distribution, with an average salary of $44,080 per year, or $21.2 per hour.

Chargeback Analyst

LinQ Global

Draper, UT • Hybrid

$27/hr

Contractor

Posted 20 days ago

Job description

Job Title: Chargeback Dispute Analyst

Duration: 6 Months

Location: Draper, UT, 84020

Job Summary:

We are looking for a Chargeback Dispute Analyst with experience handling payment card disputes on the merchant (acquiring) side. The ideal candidate will investigate chargebacks, prepare representment documentation, communicate with customers, and ensure disputes are resolved within required timelines.

Responsibilities

  • Process merchant chargebacks (incoming disputes) by reviewing transactions, researching cases, and preparing representment/rebuttal documentation.
  • Process issuing chargebacks (outgoing disputes) by investigating transactions and submitting disputes to payment processors.
  • Update and maintain chargeback records and reconciliation status.
  • Communicate with customers by phone and email to request supporting documentation.
  • Meet dispute deadlines and service level agreements (SLAs).
  • Perform accurate data entry and maintain dispute records.
  • Analyze payment transactions and investigate disputed activities.
  • Work with internal teams to resolve payment-related issues.

Required Qualifications

  • 2+ years of merchant (acquiring) chargeback/dispute experience.
  • 2+ years of customer service experience.
  • Strong knowledge of payment card dispute and chargeback processes.
  • Experience with Salesforce and Zendesk.
  • Strong analytical and investigative skills.
  • Advanced Excel skills (spreadsheets, reports, and data analysis).
  • Excellent written and verbal communication skills.
  • Ability to work independently, prioritize tasks, and make sound decisions.
  • Detail-oriented and able to work in a fast-paced environment.

Preferred Qualifications

  • Experience with issuing-side chargebacks.
  • Experience using QuickBase.
  • Knowledge of Google Sheets and Smartsheet.
  • Familiarity with AI tools such as Claude.
  • Previous experience with payment companies such as FIS, Marqeta, Adyen, Comdata, or similar payment processors.

Work Schedule

Hybrid Schedule:

  • Onsite: Monday, Tuesday, Thursday
  • Remote: Wednesday, Friday
  • Expected transition to fully remote in September (training needs may extend hybrid work).

Interview Process

Two 1:1 video interviews:

  • Hiring Manager.
  • Senior Dispute Analyst.

Important Screening Note

  • Candidates must have true merchant chargeback/dispute experience (representment and rebuttal preparation). Fraud review experience alone does not qualify for this role.