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Chargeback Dispute Jobs (NOW HIRING)

BCForward

Chargeback Analyst

Indianapolis, IN · Remote

$35 - $36/hr

Roche Diagnostics is seeking a Financial Analyst I / Chargebacks Analyst to support chargeback processing, dispute resolution, contract compliance, and financial reporting activities. This role will ...

Satispay

Chargeback Specialist - Barcelona

Perform Deep-Dive Analysis - Analyzing dispute and chargeback data to spot root causes, emerging patterns, and process gaps to drive prevention and recovery steps. * Contribute to Process ...

Equiliem

Chargeback Analyst CSR

Astoria, NY

$30 - $35/hr

Experience building evidence packages in payment processor tools (Client Dispute Manager, Chargeback 911, Verifi, etc.) * Understanding of representment, pre-arbitration, and arbitration stages

PenFed Credit Union

Card Dispute Specialist

Omaha, NE · Hybrid

$16.82 - $25.12/hr

Accurately and efficiently review and process Credit, Debit, and ATM card transaction dispute claims/chargebacks. * Conduct reasonable and logical investigation to resolve card transation dispute ...

State Employees Credit Union

Dispute Specialist

Santa Fe, NM · On-site

$20 - $23.53/hr

Process provisional credits and chargebacks in accordance with regulatory requirements. * Maintain compliance with Reg E and card network dispute timelines. * Communicate with Members and staff ...

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Tidal Wave Auto Spa

Dispute Analyst

Thomaston, GA

In this role, you'll be reviewing chargebacks and payment disputes, figuring out what happened, and ... Track and report dispute trends, escalations, and root causes * Ensure compliance with internal ...

Topstep

Chargeback and Abuse Risk Analyst

Omaha, NE · On-site +1

$80K - $90K/yr

The Chargeback and Abuse Risk Analyst is an independent decision-maker and subject matter expert on ... Support the pre-dispute alert review process. Evaluate alerts, apply classification logic, and ...

Cricut

Retail Fines & Returns Analyst

South Jordan, UT · On-site

Own the dispute process for retailer chargebacks, fines, and compliance infractions, including gathering documentation, submitting dispute evidence, tracking status, and following through to ...

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Topstep

Manager, Chargeback Recovery

Chicago, IL · On-site

$100K - $107K/yr

Summary The Manager, Chargeback Recovery owns the end-to-end execution of Topstep's chargeback ... Deep knowledge of card network dispute rules across major card networks, including the CE 3.0 ...

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How much do chargeback dispute jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for chargeback dispute in the United States is $21.19, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Chargeback Dispute position, and why are they important?

To thrive as a Chargeback Dispute specialist, you need a strong understanding of payment processing, attention to detail, and experience with financial documentation, often supported by a background in finance, banking, or customer service. Familiarity with dispute management platforms, card network rules (such as Visa and Mastercard), and CRM systems is commonly required. Analytical thinking, problem-solving, and effective communication are essential soft skills for investigating and resolving disputes. These abilities ensure accurate, timely resolution of chargebacks and help protect company revenue while maintaining positive relationships with customers and partners.

What is a Chargeback Dispute job?

A Chargeback Dispute job involves reviewing and investigating disputed transactions where a customer requests a refund through their bank or credit card provider. Professionals in this role gather evidence, analyze transaction details, and respond to chargeback claims to determine their validity. They work closely with merchants, banks, and payment processors to resolve disputes while minimizing losses and ensuring compliance with industry regulations. Effective communication, attention to detail, and knowledge of financial systems are essential skills for success in this role.

What are some typical challenges faced in a Chargeback Dispute role, and how can they be managed?

Professionals in Chargeback Dispute roles often encounter complex cases requiring thorough investigation and detailed documentation, as well as the need to stay updated with evolving card network regulations and company policies. Managing tight deadlines and balancing multiple cases at once can be demanding, but strong organizational skills and efficient workflow management can help. Successful specialists frequently collaborate with customer service, fraud prevention, and finance teams to gather information and present well-supported arguments. Emphasizing clear communication and proactive problem-solving allows individuals to overcome these challenges and contribute to minimizing financial losses for their organization.

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Chargeback Dispute jobs near you
Associate III, Chargeback Operations

Associate III, Chargeback Operations

Worldpay, Inc.

Clearwater, FL • On-site

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Job Description

Job Title
Associate III, Chargeback Operations

Intro:
At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you're ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

About the Role
You will support end-to-end chargeback and dispute resolution processes, ensuring accurate and timely handling of transaction disputes.
You will investigate complex cases, reduce financial risk, and maintain compliance with network and regulatory requirements.
You will leverage data analysis and Excel-based reporting to monitor trends and improve operational performance.
Success is measured by accuracy, productivity, turnaround time, and adherence to service and compliance standards.

What You Will Be Doing
Review, investigate, and resolve chargeback and dispute cases across card networks
Analyze transaction data and supporting documentation to determine resolution outcomes
Ensure compliance with card network rules and regulatory dispute processing requirements
Manage multiple work queues and prioritize tasks to meet service level agreements
Use Microsoft Excel to track volumes, analyze trends, and support reporting needs
Identify root causes of disputes and recommend process improvements
Collaborate with internal teams, financial institutions, and merchants to resolve issues
Escalate complex or high-risk cases and follow through to resolution
Maintain accurate documentation and update systems with detailed case notes
Meet performance metrics for quality, accuracy, productivity, and timeliness

Required Qualifications
Experience in chargeback, dispute processing, fraud operations, or financial services
Strong proficiency in Microsoft Excel, including data analysis, reporting, and reconciliation
Analytical skills with ability to interpret transactional and case-related data
Knowledge of card network rules and dispute resolution processes
Strong attention to detail and ability to manage high-volume workloads
Effective written and verbal communication skills
Ability to work independently and make decisions using established guidelines
Proficiency with Microsoft Office and business systems

Preferred Qualifications
Experience handling escalated or complex chargeback cases
Advanced Excel skills such as pivot tables, formulas, and data visualization
Background in payments, banking, or card operations
Experience with case management or dispute processing systems
Continuous improvement or process optimization experience

What We Offer you
At FIS, you can grow your career as far as you want to take it. Here's what else we offer:

Opportunities to make an impact in fintech

Personal and professional learning

Inclusive, diverse work environment

Resources to give back to your community

Competitive salary and benefits


Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here


For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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