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Full Time Chargeback Dispute Jobs (NOW HIRING)

Topstep

Manager, Chargeback Recovery

Chicago, IL · On-site

$100K - $107K/yr

Deep knowledge of card network dispute rules across major card networks, including the CE 3.0 ... Competitive 401(k) matching, health, dental, and vision insurance is offered for full time ...

Topstep

Manager Chargeback Recovery

Omaha, NE · On-site

$100K - $107K/yr

Deep knowledge of card network dispute rules across major card networks, including the CE 3.0 ... Competitive 401(k) matching, health, dental, and vision insurance is offered for full time ...

Equity Bank

Dispute Resolution Specialist

Wichita, KS · On-site

Wichita, Kansas (on-site) Salary: Full-Time/Hourly Jump start your career at Equity Bank ! We are ... Processes chargebacks, pre-arbitration, arbitration, and compliance cases within Mastercard ...

AXS

Payment Reconciliation Coordinator

Frisco, TX · On-site

... dispute and chargeback coordination in partnership with Finance and Accounting. The position plays ... Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and ...

Recurly

Senior Product Manager

Broomfield, CO

$120K - $185K/yr

Drive the chargeback management roadmap: dispute workflows, evidence submission, win-rate ... Benefits As a full-time employee, Recurly offers competitive benefits programs, perks and options ...

Recurly

Senior Product Manager

Broomfield, CO · On-site

$120K - $185K/yr

Drive the chargeback management roadmap: dispute workflows, evidence submission, win-rate ... Benefits As a full-time employee, Recurly offers competitive benefits programs, perks and options ...

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All JobsChargeback Dispute JobsFull Time Chargeback Dispute Jobs

Full Time Chargeback Dispute information

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$29

How much do full time chargeback dispute jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for full time chargeback dispute in the United States is $21.19, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $26.44 per hour, depending on experience, location, and employer.

What is the difference between Full Time Chargeback Dispute vs Customer Service Representative?

AspectFull Time Chargeback DisputeCustomer Service Representative
Primary RoleHandling chargeback cases, dispute resolution, fraud investigationAssisting customers, answering inquiries, providing product/service information
Required SkillsKnowledge of payment processing, dispute procedures, attention to detailCommunication skills, problem-solving, customer focus
Work EnvironmentFinance or e-commerce companies, call centers, remote optionsRetail stores, call centers, corporate offices
CertificationsPayment industry certifications (e.g., PCI DSS) beneficialCustomer service training often preferred

While both roles involve communication and problem-solving, a Full Time Chargeback Dispute specialist focuses on resolving payment disputes and fraud issues, whereas a Customer Service Representative handles general customer inquiries and support. The roles differ in their specific responsibilities, skills, and industry focus, though both are essential in customer-facing environments.

More about Full Time Chargeback Dispute jobs
What cities are hiring for Full Time Chargeback Dispute jobs? Cities with the most Full Time Chargeback Dispute job openings:
What are the most commonly searched types of Chargeback Dispute jobs? The most popular types of Chargeback Dispute jobs are:
What states have the most Full Time Chargeback Dispute jobs? States with the most job openings for Full Time Chargeback Dispute jobs include:
What job categories do people searching Full Time Chargeback Dispute jobs look for? The top searched job categories for Full Time Chargeback Dispute jobs are:
Full Time Chargeback Dispute jobs near you
Infographic showing various Full Time Chargeback Dispute job openings in the United States as of July 2026, with employment types broken down into 56% Locum Tenens, 42% Full Time, 1% Part Time, and 1% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $44,080 per year, or $21.2 per hour.
Dispute Specialist

Dispute Specialist

State Bank of Southern Utah

Cedar City, UT

$19.62/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

As a Dispute Specialist, you'll play a critical role in helping customers navigate payment disputes and find timely, accurate resolutions. You'll serve as a trusted resource during challenging situations, investigating claims, collaborating across departments, and ensuring every customer receives exceptional service throughout the dispute process. Since this is a highly collaborative position with the rest of the Disputes team, this is not a remote work opportunity.
If you're detail-oriented, enjoy problem-solving, and are passionate about customer service, this is an opportunity to build specialized expertise in banking operations, fraud prevention, and dispute resolution while making a meaningful difference for customers every day.Why Join SBSU?
Our core values guide everything we do:
Make a Difference
We are actively engaged, genuinely care, and find solutions.
Relationships Matter
We are committed to each other and our customers. We seek to understand, connect, and collaborate.
Live with Integrity
We do the right thing, take responsibility, and earn trust through our actions.
Love What We Do
We bring passion, enthusiasm, and a commitment to continuous improvement.
Share Positivity
We lift each other up and create a positive experience for coworkers and customers alike.
When you join SBSU, you're joining a team that lives these values every day.
What You'll Do
  • Assist customers with disputes involving:
    • Debit Cards
    • Credit Cards
    • Zelle
    • ATM transactions
    • ACH transactions
    • Online Bill Pay
  • Investigate customer claims and gather supporting documentation from customers, merchants, card issuers, and internal departments.
  • Process, research, and resolve chargebacks and cardholder disputes accurately and within required timelines.
  • Manage disputes from initial intake through final resolution while providing timely customer communication throughout the process.
  • Ensure compliance with Regulation E, Regulation Z, NACHA operating rules, and other applicable regulations.
  • Track critical deadlines, required documentation, transaction processing activities, fees, and interest adjustments.
  • Identify potential fraudulent activity and help protect the bank and its customers from fraud.
  • Collaborate with team members and departments across the organization to provide a streamlined dispute resolution experience.
  • Support continuous improvement efforts by identifying opportunities to enhance dispute procedures and workflows.
  • Participate in ongoing training to stay current on regulations, industry best practices, and dispute management systems.
What You'll BringRequired Qualifications
  • High school diploma or equivalent.
  • Proficiency with Microsoft Office products.
  • Strong written and verbal communication skills.
  • Excellent organizational skills and attention to detail.
  • Ability to manage multiple priorities while meeting deadlines.
  • Strong analytical and problem-solving abilities.
  • Ability to work both independently and collaboratively.
  • Commitment to delivering exceptional customer service in a professional, non-judgmental manner.
Preferred Qualifications
  • Previous banking experience.
  • Experience with fraud investigations, chargebacks, or dispute resolution.
  • Familiarity with payment processing and electronic banking transactions.
Skills for Success
Successful candidates will demonstrate the ability to:
  • Learn and apply complex banking regulations and operating rules.
  • Follow established procedures while maintaining accuracy and compliance.
  • Analyze transaction data and investigate complex customer claims.
  • Build strong relationships with customers, merchants, vendors, and internal teams.
  • Adapt to changing business needs and priorities.
  • Utilize technology and banking systems effectively, including platforms such as Intercept, Base2000, Finboa, and FCM.
  • Communicate professionally across phone, email, chat, and face-to-face interactions.
What Success Looks Like
  • Disputes are resolved accurately and within regulatory requirements.
  • Customers feel informed, supported, and treated with respect throughout the process.
  • Potential fraud is identified and addressed proactively.
  • Strong partnerships are built across departments and with external stakeholders.
  • Regulatory compliance and documentation standards are consistently maintained.
  • The dispute process continues to improve through teamwork and innovation.
Benefits
Full-time employees are eligible for a comprehensive benefits package, including:
  • Medical Insurance and HSA
  • Dental and Vision Insurance
  • Basic Life, AD&D, and Long-Term Disability Insurance
  • Supplemental Life and AD&D Coverage Options
  • 401(k) with Employer Match
  • Annual Incentive Program
  • Paid Time Off (PTO) Accrual Each Pay Period
  • Up to 12 Paid Holidays Per Year
  • Childcare Reimbursement Program
  • Employee Recognition Program
  • Monthly Wellness Activities
Work Location
This is an on-site position and is not eligible for remote work.

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