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Weekend Chargeback Dispute Jobs (NOW HIRING)

Support: Investigate, analyze, and resolve chargeback cases; gather documentation to dispute ... Occasional evening, night, and weekend shifts are required during peak season (e.g. Black Friday ...

Support: Investigate, analyze, and resolve chargeback cases; gather documentation to dispute ... Occasional evening, night, and weekend shifts are required during peak season (e.g. Black Friday ...

Support: Investigate, analyze, and resolve chargeback cases; gather documentation to dispute ... Occasional evening, night, and weekend shifts are required during peak season (e.g. Black Friday ...

Support: Investigate, analyze, and resolve chargeback cases; gather documentation to dispute ... Occasional evening, night, and weekend shifts are required during peak season (e.g. Black Friday ...

Support: Investigate, analyze, and resolve chargeback cases; gather documentation to dispute ... Occasional evening, night, and weekend shifts are required during peak season (e.g. Black Friday ...

Support: Investigate, analyze, and resolve chargeback cases; gather documentation to dispute ... Occasional evening, night, and weekend shifts are required during peak season (e.g. Black Friday ...

... chargeback disputes, using available tools and documentation to address different dispute reason ... Flexible schedule; some weekends and major holidays Pay is based on multiple factors, such as ...

... chargeback disputes, using available tools and documentation to address different dispute reason ... Flexible schedule; some weekends and major holidays Pay is based on multiple factors, such as ...

... businesses prevent, dispute, and reduce credit card chargebacks. They offer A dynamic work ... Flexibility to work evenings and weekends around events; travel rand onsite presence at events is ...

Weekend Chargeback Dispute information

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$14

$21

$29

How much do weekend chargeback dispute jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for weekend chargeback dispute in the United States is $21.19, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $26.44 per hour, depending on experience, location, and employer.
What are the most commonly searched types of Chargeback Dispute jobs? The most popular types of Chargeback Dispute jobs are:
Digital Fraud Analyst

$20.38 - $28.56/hr

Full-time

Medical, Retirement

Posted 8 days ago


REI rating

7.6

Company rating: 7.6 out of 10

Based on 172 frontline employees who took The Breakroom Quiz

61st of 728 rated retailers


Job description

Overview
REI Co-op works together to find better ways to work. The goal is to help people enjoy the outdoors. Working for the co-op means doing your best work. Support is given to help you live your best life. You also help shape the future of the outdoors for people and the planet.
This job contributes to REI's success by monitoring customer purchase activity on REI's eCommerce platforms (REI.com and Call Center) to prevent losses incurred due to Card Not Present (CNP) fraud (credit card, gift card), account takeover, and policy abuse (reselling, coupon/promotional fraud). The position monitors eCommerce and POS transactions using a variety of tools to detect fraudulent activity while ensuring that legitimate customer traffic proceeds to order fulfillment. Primary responsibilities include manual order review, internal referrals from Sales & Customer Support, contacting customers to validate transaction legitimacy, chargeback disputes and collections. Models and acts in accordance with REI's guiding values and mission.
Responsibilities and Qualifications
Responsibilities
  • Delivers task-based operational objectives such as reviewing REI's transactions for potential fraud and abuse, ensuring minimal impact to the co-op due to financial losses.
  • Monitors real-time queues for fraud, including Gift Cards order, BOPUS, RSPU, International, Expedited and Corporate and Group Sales transactions.
  • Determines legitimacy of orders using rules-based risk screening, transactional details, email/social media footprint and activity, IP/Device information, payment details etc.
  • Identifies, analyzes, and investigates fraud patterns such as account takeover (ATO), credential stuffing, friendly fraud, gift card theft, and other similar risks.
  • Supports Sales & Customer Support (SCS) team to investigate and resolve inquiries on suspicious digital transactions.
  • Validates legitimate activity and provides excellent customer service as needed. Diffuses escalated fraud, abuse, and payment situations with tact and diplomacy.
  • Meets all Service Level Agreements (SLAs) within manual order review queue and referral/email contacts for internal partners and customers.
  • Responsible for end-to-end dispute and chargeback functions.
  • Is aware of and complies with all chargeback/dispute industry regulations.
  • Creates and submits GL account entries to correct appropriate bad debt accounts.
  • Provides training to new or entry level teammates.
  • Ensures appropriate confidentiality and PCI-DSS adherence in all communications and interactions.
  • Recognizes and communicates process improvements/fraud mitigation strategies.
  • Communicates with other teams including SCS, Stores, and DCs.
  • Other duties/special projects as assigned.
  • Ability to work four, ten-hour shifts per week, including at least one weekend day.

Preferred Qualifications
  • Experience with Microsoft 365 applications, including MS Excel.
  • 1+ year experience in eCommerce asset protection, fraud prevention, customer service, banking industry or equivalent.
  • Bachelor's degree in criminal justice, forensic accounting, or other finance/asset protection field.
  • Professional Industry certifications: LPC, LPQ, CFI, FPSS etc.
  • Working knowledge of systems including COM/SOM, CSA, OSI, and EJ.
  • Knowledge of fraud detection systems and tools.
  • Ability to effectively perform external customer investigations using available tools.
  • In depth knowledge of chargeback/dispute resolution lifecycle.

Closing
At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity - that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.
Pay Transparency
We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.
REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here for a detailed overview of benefits plans by employee profile.
Pay Range
$20.38 - $28.56 per hour

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About REI

Sourced by ZipRecruiter

REI, or Recreational Equipment, Inc. is a widely respected retail company based in Kent, WA, US. The company caters to the outdoor recreation industry, providing a complete range of high-quality, sustainable gear and sporting goods. Founded in 1938 by avid mountaineers, it was built on the passion for exploring the outdoors and offers products for camping, hiking, cycling, fitness, paddle sports, snow sports, and more. REI also conducts outdoor adventure trips and classes. Its mission is to inspire, educate, and outfit for a lifetime of outdoor adventure and stewardship. For decades, REI has stood by its core values of authenticity, quality, service, respect, integrity, and balance. Proudly, the company has made Fortune Magazine's list of "100 Best Companies to Work For" every year since the list's inception.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Kent, WA, US

Year founded

1938