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Lockbox Operations Manager Jobs (NOW HIRING)

UMB Financial

Operations Manager (Lockbox)

Kansas City, MO · On-site

$67K - $99K/yr

As the Lockbox Operations Manager, you will oversee both of our Kansas City lockbox operations team responsible for the timely and accurate processing of incoming payments and managing our lockbox ...

U.S. Bank

The Operations Manager is responsible for leading a team within the National Lockbox operation, overseeing approximately 12 employees in a fast-paced, client-focused environment. This role combines ...

US Bank

Operations Manager - Lockbox

Saint Paul, MN · On-site

The Operations Manager is responsible for leading a team within the National Lockbox operation, overseeing approximately 12 employees in a fast-paced, client-focused environment. This role combines ...

Us Bank

Operations Manager - Lockbox

Saint Paul, MN · On-site

The Operations Manager is responsible for leading a team within the National Lockbox operation, overseeing approximately 12 employees in a fast-paced, client-focused environment. This role combines ...

U.S. Bank

Operations Manager - Lockbox

Saint Paul, MN · On-site

The Operations Manager is responsible for leading a team within the National Lockbox operation, overseeing approximately 12 employees in a fast-paced, client-focused environment. This role combines ...

Veterans Sourcing Group

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Data Entry Specialist - Lockbox Operations (Night Shift)

Chicago, IL · On-site

$16.14/hr

Document Management / Data Entry Specialist - Lockbox Operations Pay Rate: $20.14/hr W2 Location: Chicago, IL, United States Duration: 12 Months Work Arrangement: 100% On-Site - 5 Days/Week Updated ...

US Bank

Operations Manager - Lockbox

Earth City, MO · On-site

$66K - $78K/yr

This Operations Manager role supports the National Lockbox operation in Earth City. The individual will lead a team of direct reports and oversee daily payment processing operations, ensuring work is ...

Us Bank

Operations Manager - Lockbox

Earth City, MO · On-site

$66K - $78K/yr

This Operations Manager role supports the National Lockbox operation in Earth City. The individual will lead a team of direct reports and oversee daily payment processing operations, ensuring work is ...

US Bank

Operations Manager- Lockbox

La Mirada, CA · On-site

$86K - $101K/yr

Directly and through staff, manages and coordinates the operational activities for the Lockbox department. Ensures quality service and effective operations support for all assigned internal and ...

U.S. Bank

Operations Manager- Lockbox

La Mirada, CA · On-site

$86K - $101K/yr

Directly and through staff, manages and coordinates the operational activities for the Lockbox department. Ensures quality service and effective operations support for all assigned internal and ...

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Lockbox Operations Manager information

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$31K

$63.5K

$118.5K

How much do lockbox operations manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for lockbox operations manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

What is a lockbox operations manager?

Lockbox Operations Managers oversee the processing of incoming payments (often checks) received through a lockbox service, which is a secure way for organizations to collect payments by having them sent directly to a bank. They are responsible for managing the team that handles payment processing, ensuring accuracy, compliance, and efficiency in the workflow. Additionally, they implement process improvements, manage client relationships, and ensure all regulatory and security standards are met. This role is crucial in industries such as banking and financial services, where timely and accurate payment handling is essential.

What skills and qualifications are needed to be a lockbox operations manager?

To thrive as a Lockbox Operations Manager, you need expertise in payment processing, cash management, and a solid understanding of banking regulations, typically supported by a bachelor’s degree in finance or a related field. Familiarity with lockbox processing platforms, treasury management systems, and compliance software is crucial. Strong leadership, attention to detail, and problem-solving abilities are essential soft skills for managing teams and ensuring operational accuracy. These competencies enable efficient transaction processing, regulatory compliance, and high service quality in a fast-paced financial environment.

What are common challenges faced by a lockbox operations manager, and how can they be addressed?

Lockbox Operations Managers often encounter challenges such as ensuring timely processing of large volumes of payments, maintaining accuracy under tight deadlines, and managing evolving regulatory requirements. Addressing these challenges requires strong organizational skills, effective use of automation technology, and consistent staff training to prevent errors. Additionally, fostering clear communication with both internal teams and external clients helps resolve discrepancies quickly and maintain high service standards.

What is the difference between Lockbox Operations Manager vs Lockbox Specialist?

AspectLockbox Operations ManagerLockbox Specialist
CredentialsTypically requires a bachelor's degree in finance, accounting, or related field; certifications like CPA or CAMS are a plusUsually requires a high school diploma or associate degree; certifications are less common
Work EnvironmentOversees teams in banking or financial institutions, managing operations and processesPerforms daily lockbox processing tasks, often in a banking or financial setting
Employer & Industry UsageUsed by banks, financial services, and corporations managing receivablesCommonly employed within banks and financial institutions for payment processing

The Lockbox Operations Manager oversees the entire lockbox processing operation, managing teams and ensuring efficiency, while the Lockbox Specialist handles the day-to-day processing of payments. Both roles are essential in financial institutions but differ in scope, responsibilities, and required experience.

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Lockbox Operations Manager jobs near you
Infographic showing various Lockbox Operations Manager job openings in the United States as of September 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Temporary. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $63,456 per year, or $30.5 per hour.

Operations Manager (Lockbox)

Kansas City, MO • On-site

UMB Financial Corporation
Commercial Banking • 1 - 5K employees
Learn more about UMB Financial Corporationexternal

$67K - $99K/yr

Full-time

Posted 14 days ago

Job description

The Lockbox team falls under UMB's Bank Operations organization. They manage UMB customers' payments on their behalf, speeding up cash flow and increasing processing efficiency.
As the Lockbox Operations Manager, you will oversee both of our Kansas City lockbox operations team responsible for the timely and accurate processing of incoming payments and managing our lockbox customer service team that supports internal and external clients with inquiries related to payment processing. This is a critical leadership role that ensures accuracy and efficiency across our remittance processing environment. This is a subset of the overall responsibilities which will include multiple initiatives assigned by Bank Operations leadership.
This role is on-site (Mon through Fri) at the UMB Technology & Operations Center located in downtown Kansas City, MO.
How you will spend your time:
  • Manage the day-to-day operations of the day shift lockbox processing team, including mail extraction, check processing, image capture, and data entry.
  • Monitor production volumes and quality metrics to ensure SLAs are consistently met.
  • Coordinate staffing schedules, workflow assignments, and balancing daily volume fluctuations.
  • Partner with internal IT departments and external vendors to maintain lockbox processing equipment.
  • Lead a customer service team that handles internal and external client inquiries, exception item resolution, and payment research requests.
  • Hire, train, and coach team members across both functions.
  • Conduct regular one-on-ones and performance reviews.
  • Identify cross training opportunities between teams and foster a culture of accountability, teamwork, and continuous improvement.
  • Ensure adherence to banking regulations, audit requirements, and internal risk management policies.
  • Maintain strict controls over check handling, cash items, and sensitive customer data.
  • Support internal and external audits.
  • Identify and escalate any operational risks or gaps.
  • Prepare and presently operational reports to senior leadership.
  • Lead or support projects related to process automation and efficiency gains.

We are excited to talk if you have:
  • At least 5 years of experience in banking operations ideally lockbox or payment processing.
  • Previous management or team lead experience specifically in operations.
  • Demonstrated ability to communicate clearly with coworkers, managers, and business partners.
  • Effective managed a team of associated including leading team activities or work initiatives.
  • Detail-oriented mindset ensuring work produced is of high quality.
  • Effectively participated in business partner meetings.
  • Ability to make sound decisions in a fast-paced environment.
  • Advanced problem-solving skills which include excellent analytical skills.

Applicants must have legal authority to work in the United States. Work Visa sponsorship is not available for this position.
This position was posted on 08/27/2026. The application deadline for this position is 45 days from the posting date unless filled earlier.
Compensation Range:
$67,869 - $99,836
The posted compensation range on this listing represents UMB's good faith and reasonable estimate based on its budget and what it expects to be the starting pay for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. Please see the description of benefits included with this job posting for additional information.
UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.
Are you ready to be part of something more?
You're more than a means to an end-a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.
UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to talentacquisition@umb.com to let us know the nature of your request.
If you are a California resident, please visit our Privacy Notice for California Job Candidates to understand how we collect and use your personal information when you apply for employment with UMB.
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