Lockbox Operations Manager Jobs (NOW HIRING)

The Association Banking Lockbox Specialist I processes lockbox payments, ACH requests, coupon order requests, and various other lockbox requests. This position resolves and works with management with lockbox payment processing, document scanning, and document committing problems.

Essential duties and responsibilities include performing lockbox payment processing functions, assisting staff with questions, providing training, document scanning, and document committing. This position also resolves and/or works with supervisor with any problems pertaining to lockbox payment processing, document scanning, and document committing. Additionally, it involves performing payment remittance functions to provide customers with daily lockbox payment activity, processing ACH customer requests, ACH payment files, ACH returns and ACH NOCs, processing coupon document order requests, and maintaining data in bank’s core processing systems. The role also includes assisting customer calls and supporting customer with requests, questions, problems, and eCLASS processes and functionality. The employee must follow written and verbal department procedures and alert department supervisor of any written procedure changes for updates. They also perform functions or assist with special projects as assigned by supervisor and complete required BSA/AML training and other compliance training as assigned.

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and experience: High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 12 to 18 months related experience and/or training, or equivalent combination of education and experience.

Communication skills: Ability to read and understand simple instructions, short correspondence, notes, letters and memos; Ability to write simple correspondence. Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.

Mathematical skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to prepare and interpret bar graphs.

Critical thinking skills: Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.

Software skills required: Advanced: 10-Key, Alphanumeric Data Entry, Word Processing/Typing. Intermediate: Spreadsheet. Basic: Accounting, Contact Management, Database.

Working conditions: Disagreeable working conditions. Exposed to several of the elements in degree 2, which are present continuously enough to make the conditions disagreeable. May involve heavy travel and/or work is in the evening during the night hours.

Environmental conditions: While performing the functions of this job, the employee is regularly exposed to vibration; frequently exposed to work near moving mechanical parts; and occasionally exposed to work in high, precarious places, fumes or airborne particles, outdoor weather conditions, extreme cold, risk of electrical shock. The noise level in the work environment is usually loud.

Physical activities: The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Moderate diversity, moderately physical. Work activities which allow for a moderate amount of diversity in the performance of tasks which requires somewhat diversified physical demands of the employee. While performing the functions of this job, the employee is continuously required to use hands to finger, handle, or feel, reach with hands and arms; regularly required to sit, talk or hear; frequently required to stand, walk; and occasionally required to climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds; frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Additional information: Employee must be flexible in scheduled hours, some overtime may be required.