... lockbox system. 2. Ensure the secure and confidential handling of all donor and financial ... Manage the organization's matching gift program, including tracking, processing, and recording ...
... lockbox system. 2. Ensure the secure and confidential handling of all donor and financial ... Manage the organization's matching gift program, including tracking, processing, and recording ...
Development Operations Coordinator
Little Rock, AR · On-site
$20.67/hr
... lockbox system. 2. Ensure the secure and confidential handling of all donor and financial ... Manage the organization's matching gift program, including tracking, processing, and recording ...
Development Operations Coordinator
Little Rock, AR · On-site
$20.67/hr
... lockbox system. 2. Ensure the secure and confidential handling of all donor and financial ... Manage the organization's matching gift program, including tracking, processing, and recording ...
Development Operations Coordinator
Little Rock, AR · On-site
$20.67/hr
... lockbox system. 2. Ensure the secure and confidential handling of all donor and financial ... Manage the organization's matching gift program, including tracking, processing, and recording ...
Development Operations Coordinator
Little Rock, AR · On-site
$20.67/hr
... lockbox system. 2. Ensure the secure and confidential handling of all donor and financial ... Manage the organization's matching gift program, including tracking, processing, and recording ...
Lockbox Operations Manager information
What is the difference between Lockbox Operations Manager vs Lockbox Specialist?
| Aspect | Lockbox Operations Manager | Lockbox Specialist |
|---|---|---|
| Credentials | Typically requires a bachelor's degree in finance, accounting, or related field; certifications like CPA or CAMS are a plus | Usually requires a high school diploma or associate degree; certifications are less common |
| Work Environment | Oversees teams in banking or financial institutions, managing operations and processes | Performs daily lockbox processing tasks, often in a banking or financial setting |
| Employer & Industry Usage | Used by banks, financial services, and corporations managing receivables | Commonly employed within banks and financial institutions for payment processing |
The Lockbox Operations Manager oversees the entire lockbox processing operation, managing teams and ensuring efficiency, while the Lockbox Specialist handles the day-to-day processing of payments. Both roles are essential in financial institutions but differ in scope, responsibilities, and required experience.
What is a lockbox operations manager?
Lockbox Operations Managers oversee the processing of incoming payments (often checks) received through a lockbox service, which is a secure way for organizations to collect payments by having them sent directly to a bank. They are responsible for managing the team that handles payment processing, ensuring accuracy, compliance, and efficiency in the workflow. Additionally, they implement process improvements, manage client relationships, and ensure all regulatory and security standards are met. This role is crucial in industries such as banking and financial services, where timely and accurate payment handling is essential.
What are common challenges faced by a lockbox operations manager, and how can they be addressed?
Lockbox Operations Managers often encounter challenges such as ensuring timely processing of large volumes of payments, maintaining accuracy under tight deadlines, and managing evolving regulatory requirements. Addressing these challenges requires strong organizational skills, effective use of automation technology, and consistent staff training to prevent errors. Additionally, fostering clear communication with both internal teams and external clients helps resolve discrepancies quickly and maintain high service standards.
What skills and qualifications are needed to be a lockbox operations manager?
To thrive as a Lockbox Operations Manager, you need expertise in payment processing, cash management, and a solid understanding of banking regulations, typically supported by a bachelor’s degree in finance or a related field. Familiarity with lockbox processing platforms, treasury management systems, and compliance software is crucial. Strong leadership, attention to detail, and problem-solving abilities are essential soft skills for managing teams and ensuring operational accuracy. These competencies enable efficient transaction processing, regulatory compliance, and high service quality in a fast-paced financial environment.
What are popular job titles related to Lockbox Operations Manager jobs in Arkansas? For Lockbox Operations Manager jobs in Arkansas, the most frequently searched job titles are:
What job categories do people searching Lockbox Operations Manager jobs in Arkansas look for? The top searched job categories for Lockbox Operations Manager jobs in Arkansas are:
Job description
Description
Position Summary
The Development Operations Coordinator is responsible for daily, weekly, and monthly processing of all financial donations by participating in the entry and maintenance of gift processing. This position will ensure all donations and contributions are entered into the donor tracking systems accurately and in a timely fashion.
Arkansas Foodbank team members will demonstrate a commitment to our mission and to the fight against hunger in Arkansas. They must have a clear understanding of and ability to articulate the mission and vision of Arkansas Foodbank and a desire to work with diverse populations. Team members must exemplify Arkansas Foodbank values while representing the organization at public, social, and business settings.
Essential Duties and Responsibilities
The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or to equalize peak work periods or otherwise balance the workload. Individuals in this position may occasionally work irregular hours as necessary.
The Development Operations Coordinator will be comfortable learning new technology, as well as an eagerness to utilize Arkansas Foodbank software systems. They will possess strong interpersonal skills, a spirit of collaboration and teamwork, and a commitment to hunger relief.
1. Accurately enter all gifts into donor management systems (DonorPerfect), including checks, cash, credit card, online, and direct mail donations processed through the lockbox system.
2. Ensure the secure and confidential handling of all donor and financial information.
3. Maintain data integrity by ensuring all contributions are accurately coded in the donor database.
4. Manage and record tribute gifts.
5. Generate and distribute the monthly donor birthday report.
6. Prepare and analyze the weekly goal vs. revenue report.
7. Ensure accurate entry of all event attendees and associated gifts within event management systems.
8. Proactively manage the donor database in collaboration with the Development Operations Specialist and Director of Development Operations, including ongoing data quality monitoring.
9. Process ACH and payroll deductions and enter credit card donations in a timely manner.
10. Respond promptly and professionally to telephone, mail, and email inquiries, delivering a high level of customer service.
11. Collaborate with the Development team on planning and goal-setting, ensuring optimal use of the database to support departmental objectives.
12. Serve as backup support for front desk operations as needed.
13. Manage the organization's matching gift program, including tracking, processing, and recording matching gifts in both payment systems and the CRM.
14. Provide backup support to the Director of Development Operations for mail processing.
15. Provide administrative assistance and support special projects for the Development team.
Qualifications
The following qualifications are preferred for the candidate or employee, however, other job-related education and/or experience may be substituted for all or part of these basic requirements upon approval of management.
- Bachelor's degree from a college or university accredited by an organization recognized by the Council for Higher Education Accreditation (CHEA) preferably in Social Work, Business, Nonprofit Management, Community Development, Health Administration, or a related field.
Or
- Associate degree from a college or university accredited by an organization recognized by the Council for Higher Education Accreditation (CHEA) and two years database management experience.
- Experience utilizing or managing donor database preferred.
Valid Arkansas driver's license and proof of insurance required
Must pass a background check
Must pass a preemployment drug screening
About Arkansas Foodbank
Sourced by ZipRecruiter
Company size
11 - 50 Employees
Headquarters location
Little Rock, AR, US
Year founded
1984