Lockbox Operations Manager Jobs in Philadelphia, PA

Are you looking for an opportunity to bring your unique skills and experiences to a leading commercial loan servicer?

Join Berkadia's loan servicing platform and learn from the best of the best at the largest U.S. non-bank commercial mortgage servicer in the industry. We provide the personal and professional development opportunities you need to impact the commercial real estate industry, build a career that takes the long view, and reach your full potential. Be Your Best Self. Be Berkadia.

This role is responsible for providing managerial oversight of treasury, banking, and cash management operations supporting a commercial mortgage loan servicing platform. The position oversees supervisors and team leads responsible for cashmanaged loans, banking activity, and supporting systems, with a strong focus on operational risk management, control execution, and scalable process design. The role partners closely with internal stakeholders and external banking partners to ensure borrower cash is controlled, processed, and reported in accordance with governing agreements, regulatory requirements, and internal standards. 

We are committed to growing your career, so in this role you will be responsible for:

Banking Relationships and Systems: 

• Collaborate with banking partners, Legal, Audit, and internal operational teams to ensure compliance with regulatory standards, governing agreements, and servicing requirements.
• Serve as the primary liaison with external banks on cash activity, account administration, system connectivity, and issue resolution.
• Oversee treasuryrelated systems, including the Trintech CheckFree application, banking platforms, reconciliation tools, and servicing system integrations supporting cash operations.
• Partner with Technology and Treasury teams to support system stability, enhancements, and user adoption. 

Bank Account & Cash Management Oversight 

• Oversee the opening, modification, and closure of bank accounts, ensuring appropriate access, controls, documentation, and system connectivity in accordance with governing agreements. 
• Oversee cash management operations, including hard lockbox, soft lockbox, and springing lockbox structures, ensuring borrower cash is controlled, applied, and disbursed in strict accordance with loan documents, cash management agreements, and investor requirements.  
• Serve as the escalation point for complex cashmanaged loan issues, including borrower disputes, covenant triggers, sweep activations, and document interpretation matters. 
• Partner with Client Relations on borrower communications related to lockbox structures, cash restrictions, and operational requirements. 

Compliance & Controls 

• Monitor bank ratings and eligibility to ensure accounts are maintained with approved institutions in accordance with governing agreements.
• Document, maintain, and enforce procedures to ensure Corporate and Servicing compliance.
• Provide guidance and consultation to internal teams on servicing involvement in cash restrictions at the loan and investor level.
• Train and support staff on banking procedures, guidelines, and system updates impacting cash operations. 

Reporting & Audit Support 

• Ensure the accuracy, completeness, and timeliness of monthly cash and banking reporting provided to management.
• Support internal and external audits, regulatory reviews, and investor inquiries by providing documentation and explanations related to banking activity, platforms, controls, and procedures.
• Partner with Accounting and Treasury teams to address audit findings and support remediation efforts, as needed. 

Operational Efficiency & Projects: 

• Lead and support technology enhancements and efficiency initiatives across cash management, banking, and reconciliation teams, with a focus on automation, control strengthening, and operational resiliency.
• Identify process gaps, control weaknesses, or inefficiencies and drive remediation and continuous improvement initiatives.
• Participate in special projects and crossfunctional initiatives related to servicing cash restrictions, system enhancements, and operational scalability. 

We are passionate about your growth, so to achieve success in this role you should have: 

• Strong organizational, interpersonal, and leadership skills, with the ability to manage and develop teams across the U.S. and India.
• Excellent communication and collaboration skills, with the ability to work effectively with banking partners, auditors, and internal stakeholders.
• Proven ability to identify, analyze, and resolve complex operational and control issues, demonstrating strong research, analytical, and problemsolving skills.
• Effective time management skills, with the ability to prioritize, meet strict deadlines, and manage a highvolume, highrisk operational environment.
• Proficiency with financial systems, banking platforms, and reconciliation tools.
• Strong knowledge of regulatory standards, compliance requirements, and internal controls within a financial services environment. 

We believe People Matter, so we offer benefits that go beyond:

• Monthly paid volunteer hours and donation matching to benefit our communities 
• Employee Resource Groups that help you grow with us
• Fertility and family planning services  
• Up to 12-weeks of fully paid parental leave   
• Mental health care, including free counseling sessions:  
• We'll help you fund your learning journey with generous tuition reimbursement 
• Pet insurance discounts 
• And more! 

Be Your Best Self. Be Berkadia. 

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