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Platform Operations Manager Jobs in Philadelphia, PA

FreedomPay

Platform Operations Engineer

Philadelphia, PA

$70K - $94K/yr

Manage problems and coordinate escalation and resolution efforts, developing solutions that ... platform operations. * Strong incident management, with a track record of driving issues to ...

FreedomPay

Platform Operations Engineer

Philadelphia, PA · On-site

$70K - $94K/yr

Manage problems and coordinate escalation and resolution efforts, developing solutions that ... platform operations. * Strong incident management, with a track record of driving issues to ...

FreedomPay

Platform Operations Engineer

Philadelphia, PA · On-site

$70K - $94K/yr

Manage problems and coordinate escalation and resolution efforts, developing solutions that ... platform operations. * Strong incident management, with a track record of driving issues to ...

Campbell's

Platform Administrator

Camden, NJ

Help manage user access, roles, and permissions * Document issues, solutions, and operational procedures * Collaborate with BI, AI, Data Engineering, and Platform teams in an Agile environment What ...

Campbell Soup Company

Platform Administrator

Camden, NJ · On-site

Help manage user access, roles, and permissions * Document issues, solutions, and operational procedures * Collaborate with BI, AI, Data Engineering, and Platform teams in an Agile environment What ...

Calqulate

Firm Operations Manager

Ambler, PA

Not Available About the Role We are seeking an experienced Practice Operations Manager to oversee daily workflow, tax season deadlines, technology platforms, and administrative teams for a growing ...

New

Ametek

Infrastructure Platform Leader

Berwyn, PA · On-site

The Infrastructure Platform Leader is responsible for the reliability, scalability, and compliance ... As part of the IT senior leadership team, this role will lead global operations teams and managed ...

Steer

Partner Operations Manager

Philadelphia, PA · Remote

... platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters ... About the Role As a Partner Operations Manager you will help operationalize and scale Steer ...

New

Ametek

Infrastructure Platform Leader

Berwyn, PA · On-site

The Infrastructure Platform Leader is responsible for the reliability, scalability, and compliance ... As part of the IT senior leadership team, this role will lead global operations teams and managed ...

AMETEK, Inc.

Infrastructure Platform Leader

Berwyn, PA · On-site

$180 - $200/hr

Job Title: Infrastructure Platform Leader Location: Berwyn, PA, US, 19312 Business Unit: Nul ... As part of the IT senior leadership team, this role will lead global operations teams and managed ...

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All JobsPlatform Operations JobsPlatform Operations Manager JobsPlatform Operations Manager Jobs in Philadelphia, PA

Platform Operations Manager information

See Philadelphia, PA salary details

$31.3K

$64K

$119.6K

How much do platform operations manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for platform operations manager in Philadelphia, PA is $64,033.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $78,200.00 per year, depending on experience, location, and employer.

What are the primary challenges platform operations managers face when coordinating cross-functional teams?

Platform Operations Managers often work with diverse teams across engineering, product, customer support, and IT. One common challenge is aligning priorities and ensuring clear communication between departments with different objectives and workflows. Successful managers build strong relationships, set clear expectations, and implement effective processes to minimize miscommunication and delays. Additionally, they must stay adaptable to rapidly shifting business needs and technology updates while maintaining platform reliability and performance.

What is the role of a platform operations manager?

A platform operations manager oversees the daily functioning and maintenance of digital platforms, ensuring smooth performance, security, and user experience. They coordinate technical teams, implement process improvements, and monitor system metrics to optimize platform efficiency.

What is the difference between Platform Operations Manager vs Network Operations Center (NOC) Technician?

AspectPlatform Operations ManagerNetwork Operations Center (NOC) Technician
CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like ITIL or CompTIA Network+ are commonUsually requires an associate degree or technical certification; certifications like CompTIA Network+ or Cisco CCNA are preferred
Work EnvironmentOversees platform infrastructure, manages teams, and ensures system availability in data centers or cloud environmentsMonitors network systems, troubleshoots issues, and maintains network hardware/software in a control room setting
Employer & Industry UsageUsed by tech companies, cloud providers, and large enterprises managing digital platformsCommon in telecom, internet service providers, and large organizations with extensive network infrastructure

The Platform Operations Manager focuses on overseeing platform infrastructure and team management, while the Network Operations Center Technician handles network monitoring and troubleshooting. Both roles are essential in maintaining system and network reliability but differ in scope and responsibilities.

What does a platform operations manager do?

A Platform Operations Manager oversees the daily operations, maintenance, and performance of digital platforms within an organization. They are responsible for ensuring that platforms run smoothly, efficiently, and securely, often coordinating between technical teams, support staff, and management. Their duties typically include monitoring system health, managing incident responses, implementing process improvements, and supporting platform scalability. This role is crucial for organizations that rely on digital services to ensure reliability and a positive user experience.

What are the key skills and qualifications needed to thrive as a platform operations manager, and why are they important?

To thrive as a Platform Operations Manager, you need expertise in platform management, process optimization, and a solid understanding of IT infrastructure, often supported by a degree in computer science or a related field. Familiarity with cloud platforms (such as AWS or Azure), monitoring tools, and ITSM systems, along with ITIL or related certifications, is highly valued. Strong leadership, problem-solving, and communication skills enable effective coordination across technical and business teams. These skills ensure seamless platform performance, rapid issue resolution, and alignment with organizational objectives.

What are popular job titles related to Platform Operations Manager jobs in Philadelphia, PA?

For Platform Operations Manager jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Platform Operations Manager jobs in Philadelphia, PA look for?

The top searched job categories for Platform Operations Manager jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Platform Operations Manager jobs?

Cities near Philadelphia, PA with the most Platform Operations Manager job openings:

Platform Operations Manager jobs near you
Infographic showing various Platform Operations Manager job openings in Philadelphia, PA as of August 2026, with employment types broken down into 80% Full Time, 15% Part Time, 2% Temporary, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $64,033 per year, or $30.8 per hour.

Platform Operations Engineer

FreedomPay

Philadelphia, PA

$70K - $94K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 17 days ago

Job description

The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services.  FreedomPay's technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay's robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale.  FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere. 

FreedomPay is seeking a Platform Operations Engineer to help the Platform Operations team maintain operational readiness as the company scales. This role is focused on automation and AI strategies to build and improve tools and processes that keep pace with FreedomPay's growth. 

You'll work closely with Platform Operations Analysts, engineering, and infrastructure teams to identify automation opportunities, apply AI-driven tooling to detect and resolve issues faster, and continuously improve how the team monitors the platform.

Primary Responsibilities
  • Identify monitoring and performance optimization opportunities, implement improvements, and continuously optimize system monitoring. 
  • Conduct root-cause analysis for platform incidents, implement and maintain monitoring tools, and develop proactive strategies and solutions to prevent recurrence.  
  • Serve as an escalation point for complex technical issues related to platform and services performance and stability. Manage problems and coordinate escalation and resolution efforts, developing solutions that minimize business impact.  
  • Document procedure improvements and maintain detailed SOP and ARP documentation to support operational consistency and knowledge retention.  
  • Continuously build technical knowledge and act as a subject-matter expert across multiple platform areas, while maintaining strong relationships with stakeholders across FreedomPay.  
Required Background and Experience
  • BS degree in Computer Science or equivalent, or equivalent years of relevant experience. 
  • 4+ years of hands-on technical experience in highly available, high-throughput, web-based or transaction-processing environments. 
  • Strong problem-solving skills, with a track record of researching and applying the latest technological strategies to improve platform operations. 
  • Strong incident management, with a track record of driving issues to resolution and minimizing business impact. 
  • Excellent communication and organizational skills, with a strong sense of ownership and service. 
Required Technical Skills
  • Proficiency with an enterprise APM or observability platform (e.g., Dynatrace, Datadog, New Relic, or comparable) for monitoring and performance optimization. 
  • Experience with AIOps and ML-driven observability capabilities, including anomaly detection, alert correlation, and intelligent noise reduction, to surface issues earlier and shorten time to detection. 
  • Experience with log management and analysis tools such as Splunk or similar platforms. 
  • Experience with AI-assisted development and operations tools such as Claude (Anthropic) or similar platforms. 
  • Proficiency in scripting and automation, including PowerShell and/or Python, to support monitoring, tooling, and remediation work. 
  • Solid understanding of core networking concepts: firewalls, load balancing, and TCP/IP routing and switching. 
  • Working knowledge of modern technology infrastructure, including Kubernetes, Terraform, IaaS/PaaS cloud services, Azure, and VMware. 
  • Experience with Azure Logic Apps, Azure Functions, or Azure AI Foundry for automation and AI-driven workflows. 
  • Strong SQL / T-SQL skills. 
Preferred Qualifications
  • Experience with payment processing systems or financial services. 
  • Knowledge of PCI policies and best practices. 
  • Experience mentoring and sharing knowledge with team members. 
As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay's fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs. All positions must be able to successfully pass a background check as well as a credit check.
 
FreedomPay is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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