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Lockbox Operations Manager Jobs in Pennsylvania (NOW HIRING)

PNC Bank

Lockbox Processor

Pittsburgh, PA · On-site

$17 - $19.75/hr

As a Lockbox Processor within PNC's AR Advantage Operations organization, you will be based in ... Detail, Managing Multiple Priorities, Operational Functions, Standard Operating Procedures Work ...

PNC

Lockbox Processor

Pittsburgh, PA · On-site

$17 - $19.75/hr

As a Lockbox Processor within PNC's AR Advantage Operations organization, you will be based in ... Detail, Managing Multiple Priorities, Operational Functions, Standard Operating Procedures Work ...

PNC Bank

Lockbox Processor

Pittsburgh, PA · On-site

$17 - $19.75/hr

As a Lockbox Processor within PNC's AR Advantage Operations organization, you will be based in ... Detail, Managing Multiple Priorities, Operational Functions, Standard Operating Procedures Work ...

PNC

Lockbox Processor

Pittsburgh, PA · On-site

$17 - $19.75/hr

As a Lockbox Processor within PNC's AR Advantage Operations organization, you will be based in ... Detail, Managing Multiple Priorities, Operational Functions, Standard Operating Procedures Work ...

SPS North America

Client Service Manager

Pittsburgh, PA

$80K - $90K/yr

Pittsburgh On-site The Client Service Manager (Lockbox)) is responsible for overseeing on-site operations, leading teams, and serving as the primary point of contact for the client. This role ensures ...

SPS North America

Client Service Manager

Pittsburgh, PA · On-site

$80K - $90K/yr

The Client Service Manager (Lockbox) will play a crucial role in ensuring the smooth and efficient operation of lockbox processing , driving continuous improvement, and maintaining strong client and ...

PNC

Lockbox Processor (GOV)

Pittsburgh, PA · On-site

$17 - $19.75/hr

As a Lockbox Processor (GOV) within PNC's AR Advantage Operations organization, you will be based ... Detail, Managing Multiple Priorities, Operational Functions, Standard Operating Procedures Work ...

PNC Bank

Lockbox Processor (GOV)

Pittsburgh, PA · On-site

$17 - $19.75/hr

As a Lockbox Processor (GOV) within PNC's AR Advantage Operations organization, you will be based ... Detail, Managing Multiple Priorities, Operational Functions, Standard Operating Procedures Work ...

firstPRO, Inc

Accounts Receivable Analyst

King Of Prussia, PA · On-site

$23.50 - $29.75/hr

Manage end-to-end accounts receivable processes including invoicing, cash application, credit memos ... Process customer payments via ACH, wire, lockbox, and checks * Maintain accurate customer master ...

defi AUTO LLC

Cash Management Manager

Harrisburg, PA · On-site

$70K - $75K/yr

... their operations. The company's comprehensive suite of originations, servicing, and analytics ... lockbox, ACH, card, online bill pay), and customer research request. Essential Functions:

Quantam

Lead Accounting SME

Philadelphia, PA · On-site

... management, and operational efficiencies for more than 600,000 customers. The Lead Accounting ... Validate payment processing across all payment channels, including ACH, lockbox, credit/debit card ...

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Lockbox Operations Manager information

What is a lockbox operations manager?

Lockbox Operations Managers oversee the processing of incoming payments (often checks) received through a lockbox service, which is a secure way for organizations to collect payments by having them sent directly to a bank. They are responsible for managing the team that handles payment processing, ensuring accuracy, compliance, and efficiency in the workflow. Additionally, they implement process improvements, manage client relationships, and ensure all regulatory and security standards are met. This role is crucial in industries such as banking and financial services, where timely and accurate payment handling is essential.

What skills and qualifications are needed to be a lockbox operations manager?

To thrive as a Lockbox Operations Manager, you need expertise in payment processing, cash management, and a solid understanding of banking regulations, typically supported by a bachelor’s degree in finance or a related field. Familiarity with lockbox processing platforms, treasury management systems, and compliance software is crucial. Strong leadership, attention to detail, and problem-solving abilities are essential soft skills for managing teams and ensuring operational accuracy. These competencies enable efficient transaction processing, regulatory compliance, and high service quality in a fast-paced financial environment.

What are common challenges faced by a lockbox operations manager, and how can they be addressed?

Lockbox Operations Managers often encounter challenges such as ensuring timely processing of large volumes of payments, maintaining accuracy under tight deadlines, and managing evolving regulatory requirements. Addressing these challenges requires strong organizational skills, effective use of automation technology, and consistent staff training to prevent errors. Additionally, fostering clear communication with both internal teams and external clients helps resolve discrepancies quickly and maintain high service standards.

What is the difference between Lockbox Operations Manager vs Lockbox Specialist?

AspectLockbox Operations ManagerLockbox Specialist
CredentialsTypically requires a bachelor's degree in finance, accounting, or related field; certifications like CPA or CAMS are a plusUsually requires a high school diploma or associate degree; certifications are less common
Work EnvironmentOversees teams in banking or financial institutions, managing operations and processesPerforms daily lockbox processing tasks, often in a banking or financial setting
Employer & Industry UsageUsed by banks, financial services, and corporations managing receivablesCommonly employed within banks and financial institutions for payment processing

The Lockbox Operations Manager oversees the entire lockbox processing operation, managing teams and ensuring efficiency, while the Lockbox Specialist handles the day-to-day processing of payments. Both roles are essential in financial institutions but differ in scope, responsibilities, and required experience.

What are popular job titles related to Lockbox Operations Manager jobs in Pennsylvania?

For Lockbox Operations Manager jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Lockbox Operations Manager jobs in Pennsylvania look for?

The top searched job categories for Lockbox Operations Manager jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Lockbox Operations Manager jobs?

Cities in Pennsylvania with the most Lockbox Operations Manager job openings:

Lockbox Operations Manager jobs near you
Infographic showing various Lockbox Operations Manager job openings in Pennsylvania as of September 2026, with employment types broken down into 83% Full Time, 10% Part Time, 2% Temporary, and 5% Contract. Highlights an 89% In-person, 5% Hybrid, and 6% Remote job distribution.

Client Service Manager

Pittsburgh, PA • On-site

SPS North America
See more jobs at SPS North Americaexternal

Full-time

Re-posted 21 days ago

Job description

Client Service Manager

Pittsburgh
On-site

The Client Service Manager (Lockbox)) is responsible for overseeing on-site operations, leading teams, and serving as the primary point of contact for the client. This role ensures exceptional service delivery, strong client relationships, operational efficiency, and compliance with company policies and contractual requirements.
The Client Service Manager (Lockbox) will play a crucial role in ensuring the smooth and efficient operation of lockbox processing, driving continuous improvement, and maintaining strong client and vendor relationships

What You'll Do:
  • Lead and manage daily lockbox processing activities
  • Responsible for achieving contractual business results
  • Provide leadership over daily production results
  • Tracking programs to monitor departmental goals and provide trend analysis to management
  • Ensure adherence to company quality standards and continuous improvement initiatives
  • Hold weekly team meetings/Huddles
  • Enable Change - Takes action to drive change and innovation that will transform our business
  • Takes personal ownership to deliver results. Empowers and trusts others in decision making
  • Succession planning is critical to success
  • Lead by example

Team Leadership:

  • Responsible for evaluating and improving employee performance to foster a high-performing team
  • Manage individual and departmental goals
  • Provides coaching and development to supervisors and their team members
  • Hold the group accountable to operations goals

Continuous Improvement:

  • Ensures that required system performance, turnaround time, and service levels are achieved
  • Act as an escalation point for the Client Service team

 Client Service:

  • Ensures that required system performance, turnaround time, and service levels are achieved
  • Act as an escalation point for the Client Service team
  • Standard Operating Procedures:
  • Maintain/update comprehensive process documentation to support operational transparency and consistency

Incident Reporting:

  • Handle incident reporting, including root cause analysis, to ensure timely and effective resolution of issues

Testing and Analysis:

  • Conduct regression testing to ensure system stability post-change.
What We're Looking For:
  • High School Diploma or equivalent required.
  • 5+ years of experience in operations management and client relationship management.
  • Previous experience leading teams of 5-10 employees or more.
  • Strong computer skills and business acumen.
  • Experience in a service-driven or facilities management environment is preferred.
Success in This Role

A successful Client Service Manager consistently delivers outstanding client experiences, achieves operational and financial goals, develops high-performing teams, and ensures all contractual service expectations are met or exceeded.


Travel: Some local travel is required for this position. Approximately up to 25%.   
Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

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