Lockbox Operations Manager Jobs in Pennsylvania (NOW HIRING)

Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket replacement products engineered to save time and money, and increase convenience and reliability. Founded and headquartered in the United States, we are a pioneering global organization offering an always-evolving catalog of automotive, heavy-duty and specialty vehicle products. Today, we have more than 3,800 employees across 29 different locations, with a family of brands that also includes SuperATV and Dayton Parts. Teaching a revenue of $2.13 billion in 2025, Dorman is publicly traded under the stock ticker DORM.
Everyone who works at Dorman is called a Contributor. We need everyone, regardless of role and experience, to contribute to our success. That means everyone has a unique ability to make an impact on the business. We encourage all our Contributors to bring their authentic selves to work. The freedom to pursue new ideas, offer different perspectives, and grow in your career is fundamental to working at Dorman.
Job Summary
Support overall AR Management of assigned portfolio by coordinating all processing efforts related to customer payment application, credit request establishment, credit issuance, and deduction management.
Primary Duties

• Establish credit/debit memo requests following company policies/procedures
• Prepare cash receipts lockbox and receipts for posting process.
• Post cash receipts to customer accounts in timely and accurate manner making use of current technology, and complete related reporting from receipt through general ledger.
• Resolve payment deductions / disputes by adhering to process workflows for deduction types, and by effective use of company software (ERP systems, collection software, MS Office products, and other software).
• Provide front line research, analysis, and follow up of payment deductions with customers, and with Dorman sales and/or operations personnel escalating issues as necessary.
• Coordinate efforts with Credit & AR Analyst assigned to portfolio of accounts to ensure proper customer service. Assist with follow up activity and handling of customer inquiries to resolve disputes or collect outstanding account balances.
• Process credit memos, ensuring that proper approval is provided in accordance with SOX guidelines.
• Deliver credit memos, invoices, and monthly statements to customers per customer requirements.
• Provide special reports for customers and sales as needed.
• Other duties as assigned.

Qualifications

• Excellent written and oral communication skills
• Strong keyboard/data entry skills
• Enjoys working with numbers and customers in a high volume, fast paced environment.
• Intermediate level Microsoft Excel; familiarity with other Microsoft office products.
• Physical Requirement: Capability to lift 20 pounds.
• Working Conditions: While performing the duties of this job, the employee is regularly required to reach, swivel, carry items from one building to another, and speak and actively listen. Noise level is usually moderate.

Education / Experience

• One to two years related experience required;
• Associates degree in business field preferred, or equivalent combination of education and experience.
• Accounts Receivable and Customer Service experience a plus.

The US base salary range for this full-time position is $22.26/hr to $30.14/hr. This role is also eligible for a bonus. The actual base pay offered to the successful candidate will depend on multiple factors, including but not limited to job-related knowledge and skills, experience, business needs, geographical location, and internal pay equity. Compensation decisions are made based on the specific facts and circumstances of each role and candidate.
As a Dorman US contributor, you (and eligible dependents, as applicable) will have access to medical, dental, vision, basic life insurance, paid time off (sick/vacation), and Paid Parental Leave. U.S. employees are entitled to paid holidays, floating holidays, and paid time off starting in their first year of employment depending on hire date. You are also able to participate in our 401k retirement plan (with company match and profit-sharing) and Discounted Employee Stock Purchase Plan.
Dorman Products is an equal opportunity employer; we value a combination of ideas, perspectives, and cultures at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. EEO/AA Employer M/F/D/V. www.DormanProducts.com
#LI-MM1