Lockbox Operations Manager Jobs in Washington (NOW HIRING)

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for managing portfolio/programs specific to change initiatives, providing a products and services, or executing a function. Key responsibilities include leading cross-functional strategic initiatives for a line of business by ensuring delivery of outcomes from portfolio investments. Job expectations include using a business centric mindset with sound judgment and a tailored approach to communicating and influencing both vertically and horizontally to drive results, while prioritizing risk management and strategy development.

Line of Business Job Description:

Manages a portfolio/ programs specific to corporate change initiatives that have significant and strategic impact on how the company does business, provides a product or service, or executes a function. Supports non-significant change initiatives and assessments within the portfolio to ensure consistent delivery regardless of the type of change. Responsible for enterprise and/or line of business-wide, cross functional, high impact strategic initiatives by ensuring delivery of business outcomes from portfolio investments. Strong business centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes. May serve as primary contact to Executive management for critical change initiatives depending on scope and impact of business supporting. Communicates, influences and negotiates both vertically and horizontally to obtain or leverage necessary resources. Assists in achieving broad goals supporting corporate business strategy. Responsible for results delivery, risk management and strategy development. May or may not manage employees. Significant experience with managing large diverse programs and projects

The Wholesale Lockbox Portfolio Manager leads a strategically significant portfolio of business partner initiatives, ensuring each program is set up, executed, and governed in alignment with enterprise priorities and change standards. Serving as the primary contact for both material and non material change assessments, this role partners closely with line of business leaders to evaluate new initiatives, manage intake, and drive delivery of measurable business outcomes. The Portfolio Manager facilitates FLU governance and Solution Manager routines to maintain transparency, surface risks, and ensure disciplined execution across all programs.
In this role, the Portfolio Manager provides leadership and oversight across a network of project managers, indirectly guiding their work to ensure accurate reporting, timely progress updates, and adherence to change requirements. They synthesize complex portfolio information into clear, compelling updates for L4 leadership, preparing materials that highlight accomplishments, portfolio health, and deep dive project insights. Through strong governance, communication, and strategic engagement, the Portfolio Manager creates a coherent operational approach that drives consistency, accountability, and successful delivery across all initiatives in the portfolio

Responsibilities:

• Manages and drives success around line of business performance in key operational and high risk metrics through detailed routines, initiatives, and technology improvements
• Serves as a primary contact to executive leadership and key partners to communicate change initiatives and gain support for the execution of projects and programs
• Monitors process or key metric performance to identify issues and proactively offers solutions to mitigate risk
• Hosts and actively participates in critical line of business meetings to provide regular updates on change initiatives and performance requirements and influences others to help drive success
• Manages strategies and controls to address policy, technology, environmental, and operational gaps
• Acts as a subject matter expert for all line of business products to help design procedures, policies, or career progression models that will enhance the associate and client experience
• Leads people that help support cross functional and high impact strategic initiatives, either directly or through dotted line engagement

Required Qualifications:

• 5+ years of project management experience including process improvement/re-engineering in the Agile project methodology for both processes only and/or technology change efforts
• Knowledgeable in bank operations and applies this information to program and projects effectively
• Actively applies a risk and control mindset to how projects are executed
• Ability to mentor and coach others on Bank of America change management expectations
• Demonstrated proficiency in Microsoft 365 tools, with strong expertise in PowerPoint and Copilot for creating high-quality, impactful presentations and content.
• Exceptional presentation and communication skills, with the ability to confidently deliver engaging, polished presentations to diverse audiences.
• Influences and negotiates across a wide variety of stakeholders
• Leverages analytical and critical thinking skills to solve both simple and complex problems
• Customer driven focus to deliver for stakeholders

Desired Qualifications:

• Enterprise Transaction Services front line unit, control function, change management or support experience - Wholesale Lockbox and Unclaimed Property Operations
• 3+ years of program/portfolio management experience
• Proficient with AI efforts including utilizing CoPilot effectively
• Experience supporting and participating in technology change efforts in project manager role
• Proficient in data management to include strong data analytic capability
• Proficient in understanding technology and data management
• Project Management Professional Certified
• Change Management
• Business Process Analysis
• Critical Thinking
• Process Effectiveness
• Conflict Management
• Forward thinking, thought leadership

Skills:

• Business Process Analysis
• Customer and Client Focus
• Project Management
• Risk Management
• Strategy Planning and Development
• Controls Management
• Process Design
• Process Simplification
• Stakeholder Management
• Strategic Thinking
• Analytical Thinking
• Change Management
• Influence
• Innovative Thinking
• Presentation Skills

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

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